Installer Avenue

Update to my June review.
I encountered another issue with my security system, one unrelated to the work done by Installer Avenue. I needed to search for previous video and couldn’t find how to do that on one of the seven cameras in my system.
It was Labor Day weekend so all I could do was take a screenshot of the problem, send it to IA and ask them to call. To be honest I halfway expected them to ignore me. This was not an installation issue. This was about using the equipment and they could have decided that was an equipment manufacturer problem.
They did call on Wednesday, two days after the Labor Day holiday, and patiently walked me through the procedure to fix my problem. This included, with my consent, allowing them to remotely access my screen, which greatly expedited things. Problem solved in under an hour at no cost to me.
As I said in my first review, I am perplexed by reviews previous to mine. My experience with them during the initial sale/​installation was good, probably 4 stars here on Unilocal.I gave them 3 stars back in June saying they needed to pay closer attention to detail. The quickness and thoroughness of this latest contact tells me they have made big improvements in that regard.

If I could give 0 stars or negative stars I surely would. Paid $ 35 deposit yesterday to have my tv dismounted and renounced at new place. Service price sounded too good to be true… and it was. I was supposed to have someone here 8 – 10. 10 am shows up and no call no show. I call them over and over only to find they aren’t even open yet. I finally get ahold of someone and the lady says she has an installer but his helper was a no show. She then Asked ME to help him hold the tv… what the fk? So my $ 260 service would be discounted by $ 25…that’s just unacceptable. I’ll do half the work for $ 25 off? No sir! She later said $ 50 off. I agreed because I had no other choice. Another hour goes by still no call. I call them AGAIN at noon now… different man answered and said there’s no helper they are trying to find a helper. I told the man we already went over that! At this time I just cancelled my order. Refunding my 35 $ stay the heck away from these guys. They changed their name agree getting so many 1 stars on Unilocal.My fault for not doing better research. But FCK THIS COMPANY!!! By the way Kelly lied all the way through this thing to get a sale it seems. Well guess what, no sale! If I don’t get my deposit back swiftly I’ll be forced to contact my attorney.

Installer Avenue AKA «Dolphin Install» is the most disrespectful, dishonest, unprofessional and unethical company I have ever dealt with. Not only the TV installer they have contracted is unprofessional, covered my brand new TV with a bunch of their nasty fingerprints, they also installed my TV crooked. It took 12 hours to correct the problem and promised us some adjustment to our bill because of all the troubles but ended up charging our credit card without our consent for an amount that we are not aware of. This happened on December 21^st, we have called the company several times to find resolution and asked for an invoice, as of now, no invoice and no return calls. We were told Tom Nguyen was the manager, when we talked to Tom, he denied being the manager and told us another person is, her name is Kelly. We talked with Kelly many times and not once did she introduce herself as the manager and also refuse to find solution to solve the matter. Kelly instead treated us with disrespect and attitude. Do not fall for their cheap prices. This is our mistake! we fell for it and now we paid for it with money but most of all, with a lot of aggravation, time and stress.

This company keeps harassing me with liens asking me to mail a check to 1012 E Cooley dr suite E Colton ca 92 324 some guy name Thomas Nyguyen they now call themselves dolphin install this place is fraud

Probably the most unethical, dishonest and unprofessional service I have ever dealt with. I called upon Installer Avenue to have 3 flat screen televisions installed in my home. I live in NY and they subcontract the work to a local contractor. After deciding against the installation, I cancelled the request prior to any work being performed. This company prides themselves in their fine print and lack of disclosure. They will attempt to charge cancellation fees and then threaten liens and credit bureau reporting. Stay far away from this company — it is a fraud and should be investigated by the State Attorney General.

worst company i have ever dealt with in my life. this is my first and hopefully last Unilocal post. i have called these people 30+ times. i have spoke to there dumb receptionists. i had a tiny dude show up to install a huge wall mount for a 60″ flat screen with no idea what he was getting himself into. i basically had to help him install the tv and made sure he did it right. i even drove him to home depot and paid for the correct metal stud anchors. fuck this company, fuck there employees i hope they go under fast.

Dishonest… Stay away… It is that simple

I called this company and spoke with Tom to install surveillance cameras, and was given a quote. I asked if the job could be done either by Thursday or Friday, and he said he could not do it until Saturday, but that it would be completed by Saturday. I told him it was vitally important to get in as soon as possible, due to some security issues we were having, and that our family’s well being and safety were of great concern. He gave me a price, I accepted, and said Saturday would be fine.
99% of our correspondence (between Tom and me) was via email, although they did have my phone number, from my initial call. So, it was clear that I was expecting the install to be completed by my Saturday deadline.
After not getting any paperwork, I emailed and asked for it to be sent to me ASAP, so I would have it when they arrived in order to write them their check. No answer. I emailed again. No answer. I called the office this morning (and spoke to Adam???) who sounded like he had absolutely no idea about my install. He put me on hold, and after several minutes, Tom came on the phone and told me he wasn’t sure if they could still do it tomorrow! Are you freaking kidding me??? He said he would call me back to let me know??? Of course, panic has now set in. And I patiently waited for a return call… and nothing. So I emailed them, and left two voice mails.
Finally got a call back telling me they were totally flaking. No excuse, no apology. TOTAL FREAKIN FLAKES. Now I am stuck scrambling to try and find someone who can do an install in less than 20 hours… beautiful.