Insomniac Events

Insomniac chose Front Gate for tickets, and I still don’t have them. I was really excited about going, but this whole experience has been nothing but a mess. Never again.

This company does suck. I volunteered with Insomniac a few years ago and just today got an email with an offer for a payout in return for giving up my claim to the ground control/​volunteer class action lawsuit that’s currently playing out in the courts. Interesting, considering I was never made aware of the lawsuit in the first place!
I used to enjoy their events but over the years they’ve become so greedy and I can’t bring myself to pay $ 100+ for any of their events its insane and wrong. Even their club events are overpriced when they used to be $ 20!
Also thought I might add that someone SHOULD HAVE sued them for the shuttle mix up that happened EDC 2001! Me+ thousands of people had to sit in the heat on the concrete waiting for a shuttle until 10 or 11am after the event ended on day 1! We left at 7am when it ended but the bus drivers got lost so there were no shuttles! It was almost 100 degrees outside and there was NO shade NO water NO bathrooms/​food etc and we paid extra for those shuttle passes too. Same problem day 2 but not as bad… several ambulances were out there because ppl were getting sick, what BS

WORST customer service ever! I accidentally ordered 2 extra tickets, called them the next day to see if the can cancel it and they said they wouldn’t give me a refund. There goes $ 500 down the drain. WHY don’t you allow refund for accidents that happen? MONEY HUNGRY PIECES OF SHIT. For a company this big you would think they would have a better return policy. The SUPERVISOR on the phone was very rude and disrespectful and yelled that if I contact my bank to cancel the tickets we will be declined from all insomnia events. I’d rather stick to smaller events now, they don’t deserve my money.

Truly disappointed and upset. This has to be the worst customer service I have ever experienced in my entire life. Ive attended a few insomniac events and spent a lot of hard earned money only for them to steal it. My gf realized she accidentally booked the wrong day immediately after proceeding to checkout. «No worries, well just have them switch it»… You would think so right? After numerous attempts on hold with multiple people I was shocked, only to be left appalled by their lack of courtesy. How is it not possible to simply switch the day of the tickets we ordered on their back end. I have worked in IT for years and I can tell you 100% they have the ability to make the adjustment. It’s disgusting how money hungry such a massive event organizer could be to their returning customers. I’m one of a couple million so Insomniac Events could care less. Insomniac events has the most inconsiderate and unethical policies in place. I am embarrassed by how bad Insomniac events just handled themselves.

Insomniac is one of the biggest event companies in the world of EDM, and for good reason. Their events prove entertaining and elaborate. The stages are magnificent, moving parts and intricate designs. They know how to give a good light show (only the giant stage kind of course, because gloves are banded at their events) complete with fire and tons of color. They have cool art pieces and costumed clowns that walk through the crowds — my personal favorite being the giant octopus. Every event grants an escape from reality and brings you into a whole other carnival world, it’ll dazzle your mind.
But there are some issues I have with Insomniac. One, is that many of the events seem to be focused so much on escaping reality that people also leave their responsibility behind. After the crowds clear at Insomniac events, grounds are left destroyed with trash — the worst left behind trash piles I have seen at any festival I have been too. In general, Insomniac events seem to be focusing more and more on how big they can be without always taking advantage of the responsibility that impact can have. Also, although all the events prove amazing, every year tends to bring you the same type of thing — repeated themes, art pieces, general concepts. You know what to expect — which is comforting in some ways, but also limiting.
Personally, I’ve steered away from Insomniac Events this year simply because they overlap with other events (Audio on the Bay the same weekend as Lightning in a Bottle, Nocturnal Wonderland the same weekend as Burning Man, Beyond Wonderland the same weekend as Life is Beautiful) and once you’ve seen Insomniac happen, well. you’ve seen it.
Overall, Insomniac provides high production events that you can to escape your reality for a night — or a weekend — and dance your little heart free, but it is but only a piece of what the world of festivals and raves has to offer. Use it as a starting point, or place to return home to, but let’s not assume it’s the only group producing amazing events.
Here’s some advice in general, for attending Insomniac Events:
Crowds: I promise you, dancing through the crowd is WAY easier than shoving your way through it. Shake a hand, offer a hug, a piece of gum, a dance move, a smile. Exchange something for someone’s spot in a crowd.
Water Stations: Free water stations are at every event. Most events you can bring in any water bottle as long as it’s empty, others you can bring just Insomniac tin bottles ($ 10 inside). Camel packs are always allowed. Water stations are most crowded in between sets. Make sure your bottles are out when you get to the front of the line, makes it faster for everyone. If your water seems fuzzy, shake it — it’s because of the pressure coming out the hose, not because it’s dirty.
ADA (American Disabilities Act): The ADA booth, usually near the entrance information booths, can help you with any questions on this — but basically they give you a wristband that’ll help with access to specific bathrooms, platforms, parking, and entrance. This applies even if you sprain your ankle or something AT the event and need assistance after.
First-​Aid: The First-​Aid centers also have other things you need — from band-​aids to tampons. Most of the things they might take from you at the entrance are going to be there. Also, first-​aid is free (you’ll have to fill out paperwork obviously), so don’t be afraid to go there because dying isn’t worth it. Also, if your friend is dehydrated/​sick/​having a bad time — TAKE THEM TO MED. It’s so much better for them to sober and heal up on a bed with an AC than out in a crowd, plus you can go enjoy the event while knowing they’re in a safe haven. Insomniac has an absolutely amazing medical team that is equip and ready to help you, let them.
Tickets: Tickets aren’t refundable. They say that on almost any event. So know before you buy them … they aren’t refundable. You can probably sell them to someone on the event pages because most events end up selling out anyways. Oh, and please sell them for the price you PAID for them. The raving community is about shared experiences, not coming up on some extra cash.

I’ve been a faithful headliner of EDC Las Vegas since 2012 but after my last experience in 2015 I will never again allow Pasquale Rotella or his employees to swindle anymore of my time or money. This company promotes peace, love, unity, and respect but it is all a huge front. These events used to be genuine but now all they care about is making money. They should film a new episode of American Greed interviewing Pasquale himself to expose how much of a fake he is. I emailed Insomniac on 3 different occasions before the event to let them know I had not received my wristbands yet. They list no phone number on their website, only an email address. Insomniac had plenty of time to respond but never did so I ended up waiting in will call with hundreds of other headliners once I got to the raceway. Keep in mind I got there hours early yet still missed the first 4 hours of the event. That’s 6 hours of waiting in line to get something I should have had a month before! To this day I still have not heard back from Insomniac. Not only did I waste hours of my time but I will never see any of the promotional merchandise that comes in that package. I’m sure other headliners can relate when I say that it’s not about the money I spent for the tickets but opening that box is part of the entire EDC experience. To make matters worse, when I bought my brother a $ 50 sweatshirt from the merchandise tent they gave us a medium instead of a large so when he tried it on, right in front of the cash register, it didn’t fit. We asked to exchange it for a large but they refused to help us. They said because we had touched it already they would not take it back! Complaining to the person in charge of tent got us nowhere. He literally told us he didn’t even want to be there. When we called them all out for being scam artists, the entire staff froze, just staring at us with nothing to say for themselves. If you’re thinking about spending close to $ 400 per ticket for next years event, I recommend you and your friends reconsider. There are plenty of other festivals hosted by other companies that actually care about their fans.

Can anyone please tell me how I can contact this company? I have emailed around 10 times, no reply. I rang the number displayed here and got through to an answering machine?! I have a question concerning one of the festivals. I need this question answered before I purchase 6 tickets. The customer service seems to be extremely bad here. This is a good amount of money/​business they will lose out on if my question is not answered!!!

5 star events, 5 star production, 5 star visuals/​lasers, 5 star sound quality, 5 star clientele, usually 5 star line-​ups (if/​when techno is included). 5 stars working with live nation; 0 stars when they partner up with ticketmaster (ticketmaster is the worst). I love insomniac events and I am extremely loyal to them; I’ve sworn off hard events and led events entirely. Nothing compares to the insomniac experience. You really can’t beat any of the wonderlands — especially when the stages are covered (better sound + visuals that way). And Pasquale is the MAN too. He takes care of his «headliners» and makes us (the fans) feel like he’s putting on the events with us in mind. More techno please!!! Enter. LA was the best experience of my life and I really hope to see more techno lineups/​events soon. It would be super awesome if you guys did a fully techno festival. That’s all… Keep up the good work :)

Really rude customer service. When approached with a dispute of my ticket sale the lady there didn’t hesitate to yell and be absolutely vicious. She didn’t let me speak and present my side. Regardless, I went forward with a dispute on my CC about the event, but there was no reason for the lady to be the way she was. Good events? Maybe. Definitely not proud to have my hard earned cash go to such shrewds.

Insomniac Events are always aesthetically pleasing and in that sense they get better every year. I have been going to music festivals since 2008 and the music festivals I always look forward to are Insomniac Events. Why? Because music, set up and they pay attention to detail. They know what their crowd likes. I’ve seen some awesome sets and I’ve had some really good times at their events.

Words can’t explain how badass Insomniac Events are. Guaranteed to have a blast. Thanks for all the good times!

Terrible company that has a monopoly on rave/​EDM events that strip the peace and love out of PLURR
1 star due to several different reasons:
ticketing:
Was late on my payment for Hard, would not let me pay the last $ 20, nor could I get a refund. I could not even get a hold of a human being so that I could talk about my circumstance. I kept on getting transferred over an over again with no one ever getting back to me. Lost over $ 100 and couldn’t attend Hard…
Security:
At EDC security threw out items I had brought to the festival that were specified as okay on their site. Also for EDC they had security whose sole job was to confiscate raver’s glove sets!
Volunteering:
I had volunteered for EDC las vegas 2 years past. I had volunteered for several other events in the past (wanderlust, camp bisco) and had a great time doing so but working for insomniac was terrible. I really felt like they just wanted to suck as much work out of us as possible. I was put at a water station for 8 hours but it ended up being almost 9. Then after we were done we had to wait for someone to pick us up and take us to the volunteer station to verify that we had actually worked out shifts. We ended up having to wait around another 2 hours just for that… by the time everything was worked out I was so exhausted I just left and went to bed.
Overall:
The no-​refund policy that insomiac has is absolutely ridiculous and was the last straw. I am never attending another insomniac event again and I would recommend just looking up smaller, more PLURR focused events where they actually care if you have a good time.

Look, if it’s your first electronic event– Insomniac throws the biggest, best one’s out there right now. Are they all love and plur? No, this is a business and they want your money. You can die, but you better pay them first ;-)
They spend a lot of time and money on production which makes their events unique and a spectacle. They hire great lighting people and character performers. Security is always weird at these events and the location is hit or miss.
EDC is my favorite event they throw. They always have carnival rides and a great firework show.
I wish their events were more consistent in all regards, but in the end it’s up to you how much fun you have! Maybe you went with a lame group this year? Don’t blame Insomniac. Maybe your glitter mile high boots broke at EDC. Don’t blame Insomniac.
Maybe they lied about having a certain artist or made you wait in line an extra hour even though it said doors at 7… go ahead, blame away! :-)
If you’ve never been then I absolutely recommend going! Once you’ve been to one… they are all pretty much the same.
First one is magical though ;-)
I don’t recommend going alone and be sure to drink lots of water!

i mean i cant write this review without being a little bias. at the events i have an AMAZING time, but thats because i make sure I HAVE A GREAT TIME ! ME!!! I have fun and enjoy the music and the visuals. Now i have had bad run ins with certain security or just little issues here and there but those would be issues im having with those specific people. These are such isolated incidents that i cant allow them to reflect insomniac as a whole. I will say they always get great acts, have AMAZING visuals (these guys really put a lot of money and effort into all the dancers and shows and fireworks and rides). They have been getting hella expensive. My first beyond ticket i believe i bought for like 45 bucks. The crowd keeps getting douchier but hey they cant control that. Overall alwas have an amazing time. Im sure people have had bad situations and i know that happens and it sucks ;/

by far the best event planners ever… in love! if i could give them more stars i would but 5 the max!
i went to my first rave ever back in 2011 to escape from wonderland… and it was their first year as well and ive been hooked ever since.
recently just went to nocturnal… and aahhh absolutly amazing! wouldnt have changed that weekend for anuythig
by far the best if you havent attended you must so! you wont regret it.

Went to EDC 2012 Vegas, requested a partial refund of Saturday’s cancellation.
The other two days were AMAZING! Just want to be fair and get that one day refunded, it was a nightmare.
Insomniac responded and simply cited their policy and said no refunds.
(I would have taken credit or even a lanyard…)
Reported to my credit card company, not too much help either because they cite policy and told them it was a ‘delay’ not ‘cancellation’ so working through that.
Now, I’m in the process of pursuing a civil case (maybe if i have time, i’ll get a class action lawyer on this.) Insomniac resides in California and is governed by that.
Filing suit next week under Chapter 12, California Business and Professions Code 22 507. I love EDM and the events Insomniac puts on, but it sucks that I have to fight this hard to get some fairness out of this.
Love the events, but customer service could use a little work.
May consider going back to their events depending on the outcome of this.

Yes i’m a raver girl, but i’m a clean and sober one. I go to raves for the music (Trance and Hardstyle) and the atmosphere (the happiness and infectious sense of fun and wonder in the air). As raves go best in the U.S.A. I mean Insominac does Beyond, Nocturnal, Escape, AND White Wonderland, as well as Electric Daisy Carnival. They also produce many more great small events. But EDC, and the Wonderlands take the cake.

In a nutshell:
The best electronic dance music events.
The best event production on site.
The best Artists
Since as long as I can remember.
Amazing experience.
Parking: Varies venue to venue. Depends on how early you arrive. Obviously the earlier you arrive, the closer and more accessible the parking is.
Security is, well, security. Independent companies. Don’t break the rules, and all is groovy.
Looking forward to more events for 2012, and beyond.

This company would not refund my tickets for an event that my son ordered tix for and he was underage and using my credit card without my permission. They would not refund me — RIP OFF!

Minus one star for making White Wonderland their first new years eve rave a 21+ event… I feel discriminated upon. My first rave was Escape From Wonderland 2011 and it was an AMAZING experience! I was looking forward to White Wonderland but then they went ahead and made it 21+… Then Beyond Wonderland and EDC are the weekend before UC finals… They are definitely out to get me. I still love you, Insomniac.