Imperial Awards

WORST CUSTOMER SERVICE. Called this am to get 100 simple basic plaques made, receptionist told me someone would get back to me because she had no idea and was just the receptionist. Waited all day until 3pm to call and she says they get 100 calls a day and are very busy, after i reminded her of what i asked she goes «oh no, we can’t do 100 plaques at this time. we are very busy»
WELL YOU COULD HAVE CALLED AND LET ME KNOW THAT. Awful customer service.

Called and spoke to Gloria as we needed 4 plaques done pretty fast. She emailed me over a sample of what it would look like along with pricing for a border or no border. Sent her approval along with payment info on Friday. Picked them up on Monday. Easy and quick! She also recommended a framer just a few doors down as I needed to get framing done with the plaques. We will see how Charles is when I pick up the photos next week.
Thank you Gloria!

Great, dedicated, hard working people making sure you get exactly what you want.
I’m so glad I found them.

THE WORST BUSINESS & PEOPLE EVER!!! I went in there the day before Valentine’s Day and they promised on the phone same day service. Once I got there Gloria was so rude and miserable it seemed like she didn’t want any business … I tried to tell her what I wanted and asked to see fonts and materials for the plaque and she wouldn’t show me anything… Said it confuses most people… What confusses me is how these people still have a business… She wouldn’t make me a print out of my plaque. She continually helped other people and then blamed me for taking to long to decide what I wanted (when in actuality I was patiently waiting for her to help me)
She mis priced her items… Claiming that the price was actually much more than the written price… Insanity… Then by the time she came back to help me, she said she was closing and that she couldn’t make my plaque for me «Today»… I said «what?!?» «You promised on the phone same day service and I just drove all the way across town to be here and waited for your assistance for an hour!!! And now you’re not going to do what you told me on the phone you would!!»
It was an awful experience… I ended up not getting anything from her. I was late on my valentines day gift … But ended up going to a lovely place in the valley that actually engraved a piece of metal for me for half the price she was going to charge me… It turned out fabulous … Should have just gone there to begin with… STAY CLEAR… THIS PLACE IS EXTREMELY DEPRESSING FOR AN AWARDS SHOP!

ABSOLUTELY HORRIBLE FROM START TO FINISH! Save yourself some grief and get your awards elsewhere. They are so UNPROFESSIONAL and SLOPPY here.
First of all, my initial call was not returned. I asked for Gloria and the woman who answered said she was busy with a customer so she took my number down. A day later I called back and got Gloria. I told her I wanted to place an order for the acrylic plaques and this is how the conversation went…
Me: What size acrylic plaques do you have?
Gloria: We have a 4″ x 6″ or a 5″ x 7″.
Me: Are those the only sizes?
Gloria: The 4″ x 6″ is too small though.
Me: So there’re no other sizes?
Gloria: No. It’s $ 38.50 for the plaque and $ 0.30 a letter. And I assume you don’t want a logo. [Dumb/​rude comment #1]
Me: No, I want the logo. So how does it work when I place my order?
Gloria: It’s $ 8 for the logo. You email me the text and then we go from there.
Me: Yes, I know that, but what’s the process after that?
Gloria: Oh, I can tell you’ve never done this before. [Dumb/​rude comment #2]
Me: When do I see a proof for the plaque?
Gloria: I’ll email it to you.
Me: Okay, so do you take checks?
Gloria: I’ll need to count the characters in your text to tell you how much your total is and then we can take your credit card for the deposit. You need to pay the first half before we begin work.
Me: I want to pay by check. Do you ship plaques?
Gloria: Yes, but it’s expensive. Since you get paid by the hour it’s probably cheaper for you to ship it yourself. [Dumb/​rude comment #3]
Me: First of all, I don’t get paid by the hour and I asked you how much shipping would be.
Gloria: Oh, it’s $ 10.50 for each plaque.
Me: Fine, include it in the quote. Once you give it to me, I’ll have a check cut for the deposit. I also want to see the final plaques before they are shipped.
Gloria: Okay, no problem. When do you need the plaques by?
Me: Next week is fine.
I sent her the text that day and she emailed me back the next day with the quote and instructions to get my credit card number. This after I mentioned paying by check three times! I gave up and called her with my credit card info. She asked me for the addresses and I told her I would get those to her later.
Gloria: I assume these are all business addresses.
Me: No they’re all residences.
Gloria: Oh, then I didn’t quote you enough for shipping. No one ships residential. [Dumb/​rude comment #4] It’s going to be $ 12.75 for each plaque.
Me: Fine.
Fast forward two weeks. NO WORD from Gloria. I called and asked for Gloria and the woman who answered said she was busy with a customer so she took my number down. She said they were slammed with orders. Again, no call back. The next day I called back and the same woman gave me the same BS line about Gloria being busy and them being slammed with orders. WHY THE HELL WOULD YOU TAKE ON ORDERS YOU CAN’T FULFILL?! This time I told her that I wasn’t going to leave my name and number because I already didn’t hear back and I wanted to know what the status of my order was. Finally Gloria got on the line and said the plaques were shipping out that day. EXCUSE ME?!
Me: No, that’s not what we discussed. I never saw an email proof and I said I wanted to see the final plaques before they shipped!
Gloria: Oh, we can pull them from the boxes, no problem.
Me: Why didn’t I get an email proof?
Gloria: Oh, we dropped the ball on that. Can you come before noon? UPS picks up at that time.
So I showed up and the woman who answered the phone brought out the plaques. To my chagrin, they MISSED A CHARACTER on all four plaques. I pointed this out and asked for the text. Sure enough, they omitted a colon. Gloria’s response? «Oh, no one uses colons.» WTF! F – k you and your stupid assumptions Gloria. Just because you don’t use colons doesn’t give you license to DISREGARD WHAT YOUR CUSTOMER HAS ASKED FOR. I have no idea how you are still in business. She offered to «drop» in a colon, but that would’ve made the text look crammed. Of course she didn’t offer to re-​do the plaques as they should have since it was ENTIRELY THEIR FAULT.
Moreover, I had to demand my money back for the missed colons. She gave it to me, but offered no apologies. I wonder if the plaques even got shipped???
IMPERIAL AWARDS IS THE WORSE BUSINESS I’VE EVER DEALT WITH, HANDS DOWN.

I came here last year to pick up a bunch of awards for my school’s competition. The awards here are a bit pricey, but they are high quality, they owners really know what they’re talking about, and work well with you on whatever your specifications may be. If you have the money and need quality awards, this is the place to go.