Iconic Accessories

Ruined my gift to my sister, ruined my day, the worst service, worst job. I have to blame myself for giving them the benefit of the doubt. Please. I beg you. Do not go here.

Don’t go here! First of all, I drove around the block a few times confused if where it is. It’s IN the farmers market. After going around in circles in the maze of the farmers market, I found the tiny shop and the garage type door was half closed. It’s open hours so I peek under and see a lady praying. She said she can’t help me until she’s done. Ok fine. I wait and she finally reopens the door. I needed a leather messenger bag monogrammed with my husband’s initials and our wedding date for his wedding present. She said she doesn’t know anything about the monogram and has to call someone else to come and take my order. She’s working the store but doesn’t know how to work there. I wait another 15 minutes for another lady to show up. She takes my order. Fine. I go to pick it up a few days later. The guy working said they couldn’t do the wedding date because they can’t do numbers (why didn’t the lady who took my order know this??) and the monogrammed initials were not straight and cracking already!!! This is on the FRONT of the bag. I just bought this bag for $ 300. Still had tags. What if I bought a more expensive bag??? Why didn’t anyone call me before they did it to tell me they couldn’t do a date? That was the whole point of the gift. Monogrammed initials, I could have done a there but I thought it would be sweet to have our wedding date. The guy said he didn’t do it so call the owner. I was furious. The owner, Chit Ko (on the business card). The store worker said text vs call because I’ll get a response faster. I did both. He «read» my iMessages right away, as I can see the read message. But no response. No call back.Ever. I followed up with a text. He read it: nothing. Completely unprofessional from beginning to end. Save your money and the nice gifts you want engraved/​monogrammed and go elsewhere. I gave it to my husband on or wedding day anyway because I ran out of time and had no choice. As a guy, he doesn’t mind the imperfections as much but he did ask why it was cracking already. But for me, it is completely unacceptable. No customer service and 3 random, unqualified employees that I encountered who didn’t even know how to work there. Poor work and confusing location. No thanks.

Wonderful service! Fast and beautiful work. Reasonably priced and very nice and helpful service.

Seriously their engraving sucks. Don’t bring an item to them if they screw up you cant take it back. If you buy the item from their store don’t pay them till you see the finished product because most likely they will f*** it up.

A friend & I picked up a present and we were looking for a place that engraves. Lookey lookey I Unilocaled and I received, this place was in walking distance (within Farmers market) of shopping at the Grove.
We walked in & Agustine gave us a pleasant welcome. We were given a couple of font choices and told to be back in an hour… But he made sure that we had the time to kill, which was thoughtful. We actually were back in 30 mins and it was finished. Tah-​daH!!! We were extremely happy with the outcome!!!

Don’t come here if you want anything engraved that has value (i.e anything one would want to pay to get engraved), because they do a terrible job and have an apathetic attitude when you tell them they ruined your piece. Now just mad at myself that I didn’t listen to my gut and go somewhere professional in the diamond district. Silly me to think I could get away with patronizing a place in my neighborhood…

i needed to get a dog tag necklace engraved. didn’t know where to go. was shopping at the grove and asked the cashier at world market. she was nice enough to direct me here. the place is very small, and is a family type business. which i like. the gentleman who works there, not sure if he’s the owner is very nice. he is the engraver. was very patient with me as i didn’t realize how many «fonts», etc, there were to engraving a name. well, looks great. even better then i had expected. also, the price was only $ 12.00. not per letter, for the whole thing. a real deal in L.A. i highly recommend this place.

I got a zippo engraved yesterday in under 8 minutes and it only cost 13 dollars. Employees were cheery and i got to look around the farmers market while i waited. an overall good experience.
It should be noted that this place is in the very center of the farmerrs market. i did have some troubule finding it.

From the moment I found this place in the Farmer’s Market (which wasn’t easy), it smelled of disaster. Sorry, instincts, I ignored you. And I paid the price.
I called beforehand to make sure they could engrave, they said yes, and I said I was on my way. Upon arrival, the gate was closed with a note that said, «Be back in 10 minutes.» I wait. And wait. And wait. Almost half an hour later, some guys shuffles in and opens the place at a snail’s pace and then looks at me and snips, «Can you just give me a minute??» Ok, I’ve already given you 30 of them, but fine. Take your precious time. I’ll go grab a coffee and come back. So, I come back, and he’s sitting there looking up basketball scores online and looks visibly annoyed with my re-​arrival. Long story short, he seemed lazy, annoyed, and inexperienced. And yet I still insisted he engrave a gift — my fault. I just needed 3 initials engraved on a pocket knife. After dropping off and coming back to pick up an hour later, he looks at me and says, «I have bad news. I scratched it. Twice.» Expensive gift ruined! Explanation? «Uh, it moved.» OH, oh I see. Perfectly understandable, seeing as you’re an ENGRAVING STORE.
Pathetic. Obviously didn’t pay for the service, but I was out $ 50 for the pocket knife. I frankly wanted to punch this guy in face. Rage. Rage over this place. Do. Not. Go. Here. Go instead to Fast Fix at Sherman Oaks Fashion Square Mall!!! They are excellent engravers and it’s an idiot-​free environment.

I came by here while at the Farmers Market in search of a business card case. Plus, I wanted it to be engraved with my name so I figured it would be sensible to do both at the same spot. The guy was super nice about whipping out every case model he had available. If I saw one design and asked for a different color, he would try and find it for me. Unfortunately, non of the designs really «spoke» to me so I left empty handed.
Nice service, ok selection… I’ll come back if I need an engraving.