Hyatt The Concourse Hotel at Los Angeles International Airport

The good:
Breakfast buffet was quite nice, decent selection of food; it was good quality and restocked relatively quickly. Staff were also very nice and accommodating. Of course, the location as well, with shuttle service to and from LAX.
The bad:
Renovations were definitely annoying. Large sections of the hotel were blocked off for maintenance and pool was closed. Rooms were outdated. First room assignment i got either the card or card reader on the door was not functional. Staff quickly allowed me to get a room change without much hassle. AC was very loud. Windows and wall were dirty. Room had a musty smell and carpet was not clean. Bed was rather uncomfortable. Just a small amount of the many problems with this hotel in general. Has potential though but it seems like they aren’t really trying.

Beware of the unexpected fees. Overnight parking is $ 15/​night and don’t ask for a roll away bed it’s an additional $ 20. Our stay was decent, with the upcoming renovation I hope they also get new mattresses. The bed was quite uncomfortable!

Psssst… The poor reviews on this hotel are spot on. My wife and I stayed at this here on our way home from Hawaii, and it is woefully inadequate. The room we were given should be taken out of inventory. Here’s a brief rundown of what we were given: The drapes are full of holes which did not become apparent until sunrise, the bathroom sink was cracked, the tub was aged and yellowed, the grout in the bathroom tile was filthy and stained, and there was no headboard on the king bed. As it stands now, this is a place to avoid. It’s like something you might pay $ 50 a night for. The employees are excellent, and a definite plus… but guests are being done a disservice without being alerted to the poor condition of this hotel. I totally blew it by not checking Unilocal Reviews before I stayed here!

Very close to the airport, Hyatt is remodeling the hotel so the noise level may be problem. I had a layover reasonable price. Nice amenities such free shuttle, wifi, nice gym, and had they had toothpaste. What I thought was spectacular DIRECTV. Shut the front door! Beds were comfy so for that was best part. Once the construction is done this will be perfect

Duplicate listings of this property on Unilocal so here is a duplicate of my review…
Way past it’s prime and way past the time for a much needed facelift. We are now in our 3^rd room of the night. #1 had no A/​C and #2 smelled like mildew (#3 is just barely spitting out A/​C). This place has a very long road ahead if it is to become a Hyatt Regency (as the sign in the lobby advertises). If this was more than just a quick overnight I’d be out the door. ($ 30 for self parking is also a bit much)

I know that this hotel is starting to do renovations so I’m trying to keep an open mind but even the so, at least keep the towels and comforters clean! It doesn’t help when you see that the window curtains are all tattered and look like moths have been eating at them, how does that even happen?!
The AC doesn’t work that well, and I don’t even set mine to a ridiculous temperature! I can see that the renovations are going to be a lot nicer so i’m excited for that.
One thing that is great about the hotel though, is the breakfast at the restaurant, as a highest tiered member (I can never remember what it is), I get the breakfast for free, and their buffet breakfast was just really fresh and service was good.

Came tonight to pick up my property that I left here and a front desk attendant Salvador wouldn’t let me have it. He persistently held my property and chose not to help although he had access to my property. Instead told me I had to wait until the next morning to claim my cell phone! Ruined my whole trip! Don’t trust Salvador!

I think they are making a mistake telling everyone they are a «Hyatt affiliate» and are going to become a Hyatt, because they made me lose respect for Hyatt as a company. There were several technical issues while we were here such as our bathroom lights not turning on, phone not working, thermostat not working, and no mini fridge in our room when other rooms had one. The line at the front desk stayed so long it was frustrating to try to get any assistance at all. The reason I am giving 3 starts and not a lower rating is because it was priced appropriately given the airport location.

This place deserves 0 stars, unfortunately Unilocal does not have that feature.
Way too expensive bar for mediocre drinks and menu.
Temperature set to 78 and the room is cold and you have to turn central Air off. Curtain ripped and don’t care to renew (will post pictures)
Beat up carpet and really bad mattress which guarantees backpain, all this for $ 375 $ /​night + 35 $ parking, the choice is yours.

Room 401
AC is not good, room never cool off, it was warm and its summer! thank goodness I brought a fan!
Bathroom small, shower makes a clicking sound! Tile in shower needed repairs, looks old!
Wallpaper on one wall, bad shape! Rest wallpaper is old and faded! Furniture is in good shape, carpet clean! Nice size TV, beds are hard, pillows soft and flat!
Nice size room! Phone doesn’t work!
Hotel is old and they keep it clean! Smells okay!
The food in bar area, is Very Good!
The internet works great and it’s free!
Charging 35 for the hotel parking your car a day! 15 if you park it yourself and don’t move it, 30 a day if you want to move your car move then once! I think that’s way to much, parking should be free, shame on this hotel for this charge!
They will take you to the airport for free!
Nice Lobby area! People are friendly that work there!
No Lobby store to buy water and snacks!
I would never stay there again! If there is new rooms, it’s unfair to charge the same for a new room the same price as old run down room!
I would like to know, how the hotel decides who gets the new room? I was given a old room with the discount because my son checked in with me, USCG! This says a lot about the Hotel, giving the USCG the worse rooms! I would think our men and women in the service would have been given the very best room, as a thank you! Shame on this hotel!

THIS PLACE IS HORRIBLE. If i could give 0 stars I would. I’d rather sleep in the airport, than this hole in wall. I was placed in this hotel by a company for one night. The lobby looks very nice, but trust me looks can be deceiving. Once you go upstairs there’s a weird smell and cheap wallpaper. The room looked questionable and the paint in the tub was peeling. I didn’t even comfortable getting under the covers. I made the best of it though and stayed the night. I understand every place can’t be 5 star. However, I later noticed the hotel charged me $ 114 when they said they were only taking my card for incidentals. I’ve called several times and there has been no answer. Luckily, my cc company is investigating the issue and has taken off the charge. SAVE YOURSELF THE TROUBLE AND STAY AWAY!

The Concourse is located 5 minutes from the airport. From the lobby, the hotel looks nice. They offer self parking for $ 25/​night and valet parking for $ 30/​night. There was a bit of a wait to check in. The room was fairly clean — the carpet didn’t feel very clean though. The bathroom was spacious.
However, even though a previous patron left an item in our room, I felt like room service or hotel staff didn’t handle the situation well. We tried several times to contact the front desk but they never answered their phone lines. The hotel staff didn’t bother to knock, they just decided to use keys to access the room. They didn’t communicate it well either — they just asked for a phone and we didn’t know what they were talking about. Knowing that someone was in the bathroom at the time, they tried to open the bathroom door. We felt like this was an invasion of privacy, forced entry, and trust was broken. This matter should have been handled better.

Worst hotel I ever stayed at, valet was nice, Salvador the Manager was great about trying to accommodate us, lady who answered guest service on June 24 at around 11 pm, worst attitude!!! Wouldn’t let work customer service anywhere and I bartend at a hotel, so I deal w people all the time, so I know how it should be!!! my kids were so scared of getting from the sheets that they didn’t want to sleep under the sheets, smell like smoke and also like someone else had slept in the pillows before us. The hotel is just crap!!! Don’t stay here I paid $ 116 on Hotwire plus $ 30 a day for valet, I paid less at other hotels and they were way better!!! Don’t stay here, sleep at park, you’re better off there!!!

If I could give less than a 1 star I would. This was the worst experience that I have had at any hotel in my years of traveling. The property, although branded as a Hyatt, is in horrible condition.
Having stayed at this property when it was another hotel, I was surprised at the condition of the property. It was no better than a motel six. The room we were checked into was unacceptable. The carpet was stained, the curtains torn, the smoke detector was hanging, the bed was placed in an odd position and the toilet was leaking.
We called the front desk and were moved to another room. While still not up to par, it was better than the first room. The standing lamp was not working and before we left we asked someone at the front desk to have it fixed. When we returned 12 hours later, it was almost midnight, and the lamp had not been fixed.
We went to the front desk to complain and my husband expressed his frustration loudly and the manager Devon Knight came out and didn’t even try to defuse the situation. He said call security and LAPD and didn’t do anything to hear the issue or fix it. In fact he said leave the hotel. We gladly did and never will return. If you are assigned room 930 immediately as for another one. In fact don’t even book a room here. Save your money and your time, the Westin LAX was a much better choice

Comparable to Motel 6, and even that’s being generous. After renting out 30 hotels room and 6 conference rooms for an event here, we were shocked to find leaking ceilings, garbage pails in the ballroom for the leaking water, mold growing on the walls, extremely rude and unhelpful staff, electrical wiring exposed in the hotel rooms, the list goes on.
The front desk got so tired of fixing these problems for us that they eventually told people from our group to stand aside so they could help other guests. Are you kidding me? What kind of operation is this?

Came here to stay while having surgery. Was excited to stay at a «Hyatt» hotel. If I was you, I would skip this and go straight to Sheraton or Marriott. Anyways, I was excited to lay out most my trip. when I asked where it was they said, it was closed for renovations, but I could use the sheratons pool. I had to walk 2 – 3 blocks to get there and it was very inconvenient considering I was having surgery on my stomach and wasn’t supposed to be walking (it hurt).so that was annoying. Then I thought, ok. I will have a spa day… only to find out that was under renovation too. –_​– not only did Sheraton have the pool but they also have a Starbucks unlike this location. This location does have a bar with a little menu for food, but I was excited to learn they had a classy restaurant tucked away. and when I asked when the hours were. guess what? Yep! You guessed it, under renovation!
Another thing I found annoying, I figured on day two after having surgery that I would not walk to the pool blocks away and instead stay in and go online since they conveniently have «wi-​fi» in the room… but no not really, you’re lucky if you have Internet for more than two minutes. Not only is it rare, it’s slow.: /…very annoying when ur iPhone is out of data… I had to sit in the lobby just to use my phone to get a decent signal (while in pain)…
On the nights I’m alone, I did look forward to watching tv… on the small old school tv… but oh of course, there are only like 6 channels.: (
Another thing you should know is if you take über like me, you will need to change your pickup location because it’s so close to the airport that über will consider it the airport area and it will appear as though there are no ubers available. But if you move the pin a little and then call/​text them it’s fine. One good thing is there are shuttles to and from airport. Other than that, there’s a lot of hotels in the area to explore but no shopping in walkable distance. Why two stars? Cuz it’s still a decent hotel and it has potential oh and I did like the gift shop that has everything from deodorant to «la» souvenir sweat pants. The food is also good, and room service is ²⁴⁄₇ (but pricey). And, all the workers were very helpful towards me.
The end. :)

DO NOT GO HERE!!! This place is the old, nasty Radisson that has been rebranded. I stayed here last week after agreeing to pick someone up at LAX but reserved my room online and it was not evident at ALL that this was the disgusting, old, run-​down Radisson. (You should have seen my face when I entered the property.) The rooms are dirty and dingy, the bathrooms leave much to be desired and the décor is possibly earlier than the 70s. Last year when I stayed here the pool deck was full of cockroaches but this year when I looked out the window the pool deck had been all jackhammered up. This hotel is supposedly going to become a Hyatt property but in the process of the rebranding, I WOULD DEFINITELY STAY SOMEWHERE ELSE. Maybe after 2015 it will be nicer and the pool will be somewhere you’d like to spend some time but for the rest of 2015, please go somewhere else. Besides, for the room you stay in, it’s very pricey for what it is.

Yesterday, I witnessed the most disrespect I’d ever seen by a manager to a customer. The customer had a legitimate complaint regarding an unauthorized charge on her credit card. In response to her complaint, the manager told her repeatedly, «I can check you out if you have a problem with this hotel.» Poor girl was there for work. The manager knew full well that she was there for work, and that she was a flight attendant. He threatened to call her employer! I hope to God that she calls corporate on him. What I witnessed was unbelievable. I refused to allow my cousin to stay there. I checked her in to Embassy Suites instead.

Worst hotel in which. I have ever stayed. The room service attendant tried to force me to order a 50 $ bottle of wine stating I ordered it. When I refused it he never came back with the one I ordered and then when I called and he came back he tried to intimidate me into leaving him an additional tip above the requisite 20 the hotel adds. He frightened me. He was a large man. I was shocked when th we manager did nothing to make m we feel safe and make tbis better. Instead his flippancy only upset me further. Stay away from this place If you are a woman especially. Nothing was done for my safety