Home Goods

Terrible management. I’m a loyal customer of Home Goods, specifically this location since I live close by. I come at least once a week because I am an interior designer who need specific gems. But seriously the customer service, lines and attitude of this place has grown so much the past couple of months. Even the manager I believe her name was Beatriz, was a completely rude to me over nothing. I simply reminded her that what I got had metal detector tag still on it and she literally stopped and looked at me with attitude and said «ya I know.» Then, I reminded her to ring up the frame I was getting and once again gave me attitude and uffed and puffed at me. At this point I was done being nice to her. She was disrespectful and she was the MANAGER. I can see why this locations employees are not well managed since she’s the one setting an example.

Poor management! Long lines and always slow moving. 7 registers and only 2 open. When lines get long, MOD should pay attention and open more registers to get the line moving.

If I could give a lower star, I would. There is never a time where I wait less than 10 minutes in line to pay. Very messy on the floor as well and never enough cashiers. Dread going here.

I like Home Goods, but it is important to look over what you buy before paying. I have found a few problem items. Overall though, I like their products and think the prices are good. I had a good experience with the staff here, but I found I did have to be a bit persistent and do some waiting around. When I got service though, it was helpful and courteous.

How could such a lovely store in a good location get only three stars? Easy. It’s not as clean and the staff is not as friendly or helpful by any means as the home goods that I have visited in other cities like orange county or anywhere on the Westside. So if you can, take the time and drive the distance so you can get the best deals at the lowest prices with the best customer service and cleanest store

I saw a really cool large black elephant but it did not have a price. I asked the girl who was stocking and tagging things if she knew how much it was. She spurted out $ 29.99! How do you get that price? What is that based on? She just pulled it out of her hat. Always ask for a Manager here.
The wait on the line is always always sooo long. Don’t know why! I swear I must have waited 10 minutes in heels. Exhausting. Then the flameless candle I bought would not work! but it was wrapped in plastic so I couldn’t tell. Too long adrive to go exchange it. I am kinda over this place.

This is a nice little Home Goods and I usually come here, as it’s around the corner from where I work. Different from some reviewers, I’ve never been treated badly here. However, I have been disregarded and even in some cases when I asked questions the employees just responded that they «don’t know» as if that’s really an option.
The place is organized like all Home Goods are and it’s easy to find the kind of products you’re looking for, as they are categorized by areas. The worst and most messy area is the kitchen area, which also includes food items. It’s very unfortunate that a lot of nice products end up broken for not being correctly organized on the shelves, and it’s sometimes frustrating when you are trying to find a perfect version of a broken product you’ve seen but you’re unable to cause they are all broken or cracked.
The one complain I’d voice about this store is that more than once I’ve walked along the aisle that’s all the way on the right (where the clearance items are for the kitchen section) and it’s incredibly filthy. The first ones to blame are customers; if you enter the store with a Starbucks cup of coffee and after some minutes you realize you don’t want it anymore, it’s really easy to find a trashcan instead of leaving your half-​empty cup of coffee on the shelves. I’ve also found gum stuck on the bottom of cups and pans; super disgusting! I do think as customers we have a responsibility to be civil and not do things like that. It’s never OK and I often wonder if we’d do them when someone was watching. But once it’s done, it’s the employees responsibility to walk around a little, see what’s not right, clean up the shelves, organize the stuff that’s not in its place. I know they are busy sometimes but I also know that very often when I come in they are chatting and laughing pretending to organize the sheets at the back of the store.
The bathrooms are OK; never too clean but also never too messy or dirty. They keep them OK. The checkout process is usually fast, though it is true that very often the store is full and the checkout like is looooong and there are only 2 people working at the checkout stations.
All in all, it’s an OK store. You’ll probably find what you’re looking for if it’s a generic home item, it just might be well hidden under some broken stuff and it might come with a piece of gum stuck to it.

HORRIBLE RETURN POLICY! DONT BUY FOOD ITEMS FROM THESE GUYS. They sell melted chocolates and don’t take them back! Supervisor was very RUDE! Customer satisfaction is the most important thing in one’s job. Try a different store.

I found a used Lenox tea kettle in stainless without a box or a price tag. When I asked the manager for a price she quoted me $ 50! The same kettle was on $ 25 at Bed Bath and Beyond as well as the Thousand Oaks Home Goods store. When I asked the manager if she would be willing to match the price she gave me an attitude and abruptly responded «$ 50!!!» I was so surprised by her reaction that I then asked if she was willing to lose a customer to another company and if I should just purchase it at Bed Bath and Beyond at which point she told me «If you want to.» I was so offended by her antagonism that I decided to drive back to the Thousand Oaks store the same day in order to get the refund from the Tarzana store. This woman is really confused about the customer always being right. Management needs a reality check!

I can get enough of this place. Great for finding random things to decorate the house with. They have bed, bath, kitchen stuff. Must check it out!

I purchased a $ 400 piece of furniture from Homegoods on 7÷29÷15 at the Tarzana Homegoods location. I called and scheduled movers (contracted through Homegoods) to pick up the furniture from the location. I just received a phone call from Josh Roman, the manager saying that the furniture has been sold and is no longer in the store. I have spent $ 100 on movers, and they do not have any furniture to move because of an error made by a careless Homegoods employee. Not only is my furniture that I have paid for been sold, but now I am left with a moving bill and NO FURNITURE! This location is very unprofessional, the workers do not know what they are doing!

I love the location but the customer service is HORRIBLE. There is consistently no more than 2 clerks (often one) at check out with a huge line of people and I don’t know if they train them to be the slowest people on earth but whether you have one thing or ten it seems to take the same amount of time. And when, God forbid, an item doesn’t have a price tag (which is often) they are extremely put out with having to source the price and seem to just pull a cost out of thin air (a bistro table and 2 chairs with no price was magically $ 100 per item; and when I went back the next week, said items were $ 20 per
Chair and $ 50 for the table. Huh??). I was optimistic when they opened because the store was beautifully merchandised and had ample (happy) staff to support the patrons however after a few weeks it went down to what I’ve found to be the Home Goods standard– picked through shelves with little variety and disenfranchised staff who clearly would rather be anywhere else.

Suzie Q’s Fun Facts:
Home Goods is owned by the same conglomerate that owns not only TJ Maxx, Marshalls and Ross in the US, but also TK Maxx in the UK.
=≅≅≅≅≅≅≅≅≅~
Thankfully, the dreaded manager Rochi (she of the scathing, condemning Unilocal reviews) was either not on duty during this particular visit, or was hiding somewhere. Perhaps polishing her claws or torturing furry animals.
I’d never been to this particular Home Goods before. Although I live nowhere near Tarzana, I decided to swing by this store because I was in the area already, and needed to return a bunch of stuff I’d bought from another Home Goods location.
I pulled up at 8:50 on a Saturday night. One wouldn’t expect the place to be «hopping» so late on a Saturday, but still, I wasn’t quite prepared for just how empty the store would be.
There was only one cashier on duty when I entered, and amazingly (considering all Unilocal reviews to the contrary), there was absolutely no line. I guess ~9 pm on a Saturday night is the right time to come.
By the time I’d returned my previous haul, it was already 9:10 or so, and the store would close at 9:30. So I didn’t have a ton of time to look around. But based only on a cursory walk-​through, the selection seemed pretty impressive.
For example, the selection of lamps seemed easily twice as extensive as, say, the Westchester location… though maybe this depends on the time of day you arrive. And there were also a ton of decorative mirrors, although by the end of a busy Saturday, I’m not surprised that nearly all of the remaining stock were chipped or otherwise damaged. (It’s amazing that TJ Maxx/​Home Goods even bothers selling mirrors, considering how fragile they are).
With only minutes to spare before closing time, I was racing against the clock to find a spoon rest — you know, the spoon-​shaped little dish that you put drippy spoons in while you’re cooking. Although the staffer I asked had no clue what I was talking about, I did manage to find one under the wire.
I’m not sure what my shopping experience would have been like during peak hours, but it was perfectly relaxing and enjoyable near closing time. I’ll be back when I have a bit more time to browse.

Finally opened a home goods near me! Considering this is the a new location, they should really update their merchandise.
Last three times I walked in here to check on some products, this place had isles of empty shelves. Kind of disappointing. Also, need to hire more staff. Maybe some with common sense (sorry).
I purchased a flower décor to go in a vase, it was the last one with no price. After 25 minutes, she finds the price in the system, tags it in an area where once you take the tag off, the flower stem peels off with it. Had to return it. What a shame.

The one star is for the customer service because it SUCKS! The employees are rude and lazy. I called to see if they had some plates I needed for Christmas and they kept putting me on hold and cutting me off when I told them what I was looking for. This was not my first experience with rude staff at this location but this one was really annoying.
On the good side, the store is big and the parking is ok but this is not my first choice Homegoods to go to.

Great new location! The store itself is large and jam packed with anything you’ll want to decorate your home. This store in particular seems to have more lamps and overall décor than other locations, but as always, a great variety.
If you’re a Homegoods lover then check out this location!

Loved this homegoods. I got some wonderful «Halloween» (aka, every day of the year for me) decorations at a great price. The store was neat and well kept and amazing customer service from Tiffany.

So over this store! The aisles are cluttered and the entire store is in disarray. The manager Rochi is underwhelming and don’t appreciate her attitude.
Never going here again. I would rather drive to the Granada hills store.
Their return policy is ridiculous… calling corporate tomorrow.

Average at best!
Been going to the west hills one for years and have always found stuff there. It’s bigger as well and has far more stuff. Came to this one today with my brother as I needed stuff for the office and he saw things that were cheaper at the west hills store. Not sure how that could be, but a, omg with the selection which was lower it was an average trip. Home goods got to step up its game for all the gated community folks up in the hills ;). They need stuff oops we need stuff ;).

Wow great stuff! This is gonna be a dangerous place for my wallet.
I don’t need nor have room for anything but that won’t stop me from picking up a few things.
Sooo much to look at. Where do I even begin? I guess I’ll have to just go down every isle very slowly :)