Holley Property Management

Tim Simpson has been our property manager for a studio in Santa Monica for the last two years and me and my husband have been very happy in our little home. The space itself was quite small but very well kept and the neighbours were wonderful. Tim is also super friendly and appraochable which definitely helped us feel comfortable when we first moved in. We had no problems with Holley and as i whole were very happy with our time in the rented studio. For a decently priced place to rent in Santa Monica i would definitely reccomend renting through Holley.

I recently rented an apartment from this company and I am super excited to have Tim Simpson as our apartment manager. He is friendly, kind and takes care of business. My experience with the entire process has been smooth. Everyone at the office is welcoming and informative. Tim is a pleasure to be around and cares about every little detail which is so important when you are making a new area your home. We are in love with our sweet charming new place and the neighborhood is darling. It is really nice to know that Holley Property Management exists and offers a service that is reliable, cost friendly and clean. I highly recommend connecting with Tim to rent your next home. He makes the process graceful and positive.

I have nothing but good things to say about Tim and everyone else at Holley Property Management. I’ve rented 5 – 6 apartments throughout the course of my life, and my experience with Holley was great.
My rent was reasonable, I had great neighbors, and Holley was always incredibly responsive to the few service requests I submitted through their website.
Would definitely rent from them again.

I rented a 1BR apartment for 2.5yrs with Tim Simpson as my manager. This unit was by far the best apartment I have ever lived in. It was so charming, quiet, and had tons of closet space. When it came time to move out I was so sad to leave! Not only was the unit so incredibly quaint, but Tim was such a fantastic landlord. He always returned all of my calls promptly and, as everyone else on Unilocal has mentioned, he really is such a sweet and caring man. During part of my tenancy I had some issues with a difficult neighbor. Tim was always there for me and helped me work through many trying scenarios with that neighbor. Not many landlords will take the time to do that. There is a reason why Tim deserves all of these 5-​star reviews!
I also had the pleasure of corresponding with Silvia in the office a few times. She is just as lovely and willing to help with any office needs.
It was so difficult for me to leave an apartment where I have had such a positive experience. I can’t recommend Tim enough. If you are in need of an apartment, definitely give Tim at Holley Property Management a call!

Tim was great. From the time I first saw the apartment until my last days there he was very helpful and professional. Every time I had a problem it was fixed very quickly. Holly management was overall a gray landlord and it was overall a great experience. If you ever call them and want to see an apartment definitely ask for Tim. He will take good care of you.

Lived in one of their properties off Hollywood Blvd for 2 + years and never had any issues. They were always quick to send maintenence when I reported a problem. Tim was my contact there and he was awesome the entire time as well. Very responsive and supportive of everything. Place itself was very reasonably priced and one of my favorite apartments I’ve ever lived in. Will miss it!

My apartment was a really fun place to live and I will miss it! Whenever there was any maintenance issue, I would make a call and it was taken care of immediately. Tim Simpson always returned my calls very promptly. Very responsive management company and I wouldn’t hesitate to live in one of their properties again!

I spent a year and a few months in a Brentwood apartment managed by Holley Property, before I had to relocate for work. During my stay, I found the experience to be very smooth. Move-​in and move out was stress-​free. Tim and the office crew were very accommodating. I was always able to get information when I called or stopped by the office. I never experienced any unnecessary late charges for rent or any extra charges at all for that matter. Each time I had a maintenance request, someone showed up shortly thereafter, even on weekends and holidays. I would have no issues going through them again for an apartment.

Don’t trust their early move-​out inspection. I was a model tenant (2 years, no late payments, took time out of my weekends to show prospective tenants the apartment) and even though the apartment was always old and shabby, I spent two days cleaning it before the move-​out inspection. Martha Stewart would have been proud. At the inspection, Randy Rosen told me everything was great, and that they would mail the full deposit back to me at my new address soon (red flag, anyone?) I still had a day left in the apartment, which I had left free to clean anything that he said still needed cleaning, but he said everything was fine so I went to the beach with my friends instead.
Sure enough, when I got the check they had deducted $ 70 for a «general cleaning fee».
It’s a shame, because Carol is very nice and responded very promptly to maintenance requests when I was living there. I only dealt with Randy (I see I’m not the only person to complain about him on here) when I moved in and when I moved out.
$ 70 may not be much to them, but it left a pretty bad taste in my mouth after paying $ 900 for an ugly closet with bad carpet for two years. If you decide to rent from Holley, insist on getting the deposit check made over to you at the inspection. Very disappointed.

Tim Simpson was the absolute BEST building manager, and I feel so lucky to have been able to know him for the year+ I rented under Holley Property Management. Not only is he incredibly attentive and quick to help with any and all issues, but he is genuinely one the nicest and sweetest men I’ve encountered! Tim is incredibly accommodating and bends over backwards to ensure that everything in the apartment is running smoothly. If there are any issues, he is quick to point you in the right direction of who to contact in order to fix your issue. He is wonderfully pleasant to speak with, and I feel very fortunate to have had Tim as my building manager living in West Hollywood. I know I will be lucky to find anyone half as good as he is. If you have the opportunity to rent from a building managed by Tim, rest assured that you will be in GOOD HANDS! He will take care of you.

I lived in a Holly Management building off of Glenrock Avenue for over three years, and I had a positive experience. Before I first moved in, I was a little apprehensive because there were some negative Unilocal reviews, but I found these postings to be inaccurate. During my time living in a Holly Management building, I had no troublesome interactions with the management, and I felt well-​taken-​care-​of by the property owners. Tim was excellent to work with, and I think he is someone you can trust to do right by you.

…and I’m happy to say that after sending the letter via email and registered mail I received all of the deposit that had been withheld (illegally, without cause) for late rent payment, damage to the unit, and cleaning costs. I had specified in my letter that I expected a response within 10 business days or I’d be pursing any legal options, and received a response from Gaby on Day 9. The letter was much more gracious than any of our previous correspondence about returning my deposit. She didn’t address any of the points I made in my letter, simply said that due to the length of my tenancy they’d decided to waive all the deductions and refund my money. Yeah, right. But I guess they can’t acknowledge that they had illegally withheld it. Whatever, got the balance of my deposit back with one well-​written letter and the cost of sending a registered letter.

DO NOT live in any of their properties. They are the definition of SLUM LORDS. They (specifically Randy Rosen who definitely has some psychiatric issue) could care less if the property is trashed, infested with pests, and if their tenants are living in filth. They have changed their names so many times due to their horrific reputation. SAVE yourself, your family and AVOID HOLLEY PROPERTIES.

I just moved out of my Holley Property apartment on Laurel and it really went smoother then expected. Silvia and Tim’s were dreams to work with.
I can’t stress enough how lovely Tim has been throughout the two years I was there. He has been nothing but gracious and helpful for any of my questions and concerns. If I called him, he would always return my call within the next few hours. I remember when I first moved in he kept a door knob that I wanted and installed an additional towel rack just because I wanted another one. Goes to show you he goes above and beyond for his tenants.
I highly recommend Tim Simpson be your property manager at anyone of his properties he manages. :)
Ps– He also has like 5 psychology degrees, pretty amazing.

I applied for a great location that was managed by HPM, and I met Tim there. He’s a very nice guy and went through the process of the application. I then had the misfortune of dealing with Gabby. She’s the one in charge of approvals. I called her 4 times and she NEVER called me back. I emailed her 4 times and I received one email back saying she was busy and would get back to me later that day and she NEVER DID. Very unprofessional and uncaring. I understand why they have such low ratings. Shame on Holly Property Management.

I would avoid renting from this company. I believe their profit margin is in late fees and the (illegal) standard practice of retaining your security deposit for paint. Document everything, even if your agent tells you everything looks good (mine was Tim), they will still try to charge you for cleaning and paint. In addition, multiple times they tried to charge me late fees, apologizing and feigning clerical error when I produced copies of deposited checks. I also had to threaten to sue to get my security deposit back.

They get one star because zero is not an option. I have now been renting with Holley for over 2 years. In that two years I have had to call them to repair my FLOODING BATHROOM over 12 times. I have filed multiple complaints with the Department of Health and the Department of Housing. The inspector at the Dept. of Housing told me that Holley was a multi offender and she’s been to my property before because of the previous tenants in my unit filing similar complaints.
The first plumber actually told me that Holley would not allow him to fix the problem that continues to cause my apartment to flood every couple of months because they won’t pay for it. They only let him do the minimum level of work to patch the problem.
The last time a plumber came out they left a pile of fly infested sewage behind my apartment. I told Holley — did they do anything? Of course not — it’s now a dry pile of sewage.
My neighbors informed me that the last two tenants in my unit had continuous flooding problems as well. In addition my unit has really questionable electrical problems. For instance, the outlet for the refrigerator is not strong enough to run a refrigerator!!! I have to string an extension cord around the kitchen to get to a working outlet!
If it weren’t for the neighborhood and the neighbors I would have abandoned this unit and these slum lords long ago.
A friend of mine suggested I start a blog specifically to announce all of the problems I have with Holley on a regular basis. I considered it but was afraid Holley would retaliate based on other Unilocalers reviews. I no longer care — callling them out publicly begins with this review!
I have a particular problem with Carol who is in charge of «maintenance» at the office. Every time I call we play a little game where she pretends to be competent (and pretends to not know who I am) and I pretend to believe her.
I will say, to be fair, that they do send people to repair (patch) problems when Carol can get her act together but never in my life have I had to call anyone for repairs more than once in a blue moon. I literally have their maintenance line on speed dial.
When I moved in, in fact, I had to send them pictures and reports of things that were not move in ready in the least! No one should have to do that! The previous guy in charge of maintenance, Jose, was actually very responsive and on top of his job but I still never should have had to interact with him so often.
Moral of the story — walk away. I know it’s extremely hard to rent in this town but DO NOT settle for a Holley managed property.

I recently moved out of a Holley property on Delmas, and honestly my experience wasn’t bad at all.
I signed up with Holley four years ago (when it was still «Suncoast»), and I loved my place. Compared to the cost of other apartments at the time, the price was absolutely fair for my 1 bed/​1 bath. Whenever I left a message for maintenance, Carol would call me back (the same day) to set up an appointment for repairs. At one point, I had a termite problem and they got exterminators right away. Other than that, there was the occasional plumbing or fixture problem, but anything necessary could be fixed.
The complex itself was quiet and my neighbors were great — no complaints here. When a better unit opened up, they made it easy for me to switch over.
I’d probably still be living in the complex, except my brother moved out here and we needed a bigger place. According to the lease I signed, I was responsible for cleaning the apt which was no problem. I hired a professional cleaner, and got the carpet cleaner Susan recommended. By the end of it I got the full amount of my security deposit returned back to me, plus I got some additional rent back because I moved out a bit early.
For what I was paying, what more could a girl ask for? I seriously don’t understand all the complaints, although I did notice most reviews for property management are done by disgruntled tenants. (I have a feeling happy residents rather not take the time to post a review here). Meh.

AVOID ALL HOLLEY PROPERTY RENTALS! The WORST management I have ever experienced. They are shady crooks that try to get away with as much as they can!
First, Randy Rosen tried to swindle me out of $ 250. I moved in a week early, so Randy charged me a pro-​rated amount of $ 250. Then, he wrote up the lease without including the extra $ 250 I paid, so when it comes time for me to move out, I would either have to move out a week before the end of the month or *owe* them another $ 250. That doesn’t make any sense. I kept calling and calling Randy to confirm, but he just avoided my calls. I was very persistent, so he finally agreed I that was correct (only because he realized I would not back down).
Second, they DO NOT FIX ANYTHING. Susan is the Office Manger and she never returns any phone calls. It takes 3 – 5 emails on average to get her attention. For example, my building somehow lost its garbage cans. I informed Susan a day after I noticed they were gone, but it took over TWO MONTHS to get her to respond to my numerous calls and emails. And in the end my 7-​apartment building was without any garbage cans for three months! THREE MONTHS!!!
Also, there are issues like BLACK MOLD throughout my building and they do nothing about it. There are rats in the walls. They do nothing about it. Cockroaches, hornets nets. Nothing.
SHADY ASS CROOKS.