Hilton Los Angeles Airport Parking

I am not sure why the low ratings. I took the chance here since we had a longer than normal time frame. The week before we had seen the vans picking people up faster than our normal Wally Park, so I hoped for the best. Checking the car in was super convenient and once I read the ticket, picking up the car was very fast, we had to wait no more than 3 minutes, partly my fault. I had call the unusual number on the ticket, it was not an LA number and received an unusual message. I handed the driver the ticket (he arrived about 5 minutes after we setup on the curb) and he said no you have to text. I re-​read the info Hilton had sent, and sure enough texting the number worked and I received a confirmation text back immediately. We may have been the exception, but this was less painful then Spot or Wally, and less expensive.

We used the park and fly! Shuttle busses are not as plentiful as other lots so be patient and allow yourself 20 minutes or you will be late for your flight

I booked online to park my car here overnight. The online price for my stay was $ 21.90. I used the same credit card to get into the structure as instructed in the confirmation email. I also used the same card to get out of the structure as instructed. However I was charged $ 57.90!!! I was actually an hour early. This place will RIP YOU OFF! I called a couple of times and went to the Valet and they said they would correct it. I finally just called my Credit Card and filed a dispute. I

Terrible parking service. Just Don’t use them. We were waiting at the airport after a long trip and The bus just passes by the pick up spot. When I called the service to ask what happened so we don’t waste another hour of waiting, he made excuses, not even giving an apology. He said «wait another 5 minutes for a second shuttle», which didn’t come.

Never again will I use the Hilton for parking or shuttle services! Got into LAX at 9:00 p.m. with no baggage to claim. Didn’t get a shuttle for over an hour about 1020 p.m. I saw one shuttle and it was full. Called after seeing this and 30 minutes into my wait. The person helping me said two had gone by at the same time. I stated if that were the case the driver never came to the curb assigned for them like they should have, if they were doing their job right. She never apologized rather wait another 10 to 15 minutes. I already had paid for their services so I didn’t want to spend more for a taxi or über! Terrible terrible terrible service!!! Saw other hotel shuttles about 5 plus times and one for Hilton… DON’T DO IT!!!

This place is awful. We waited for the shuttle for over 30 minutes. According to my roommate who made the arrangements, we were only provided a number to text, and would not be able to call.
The shuttle driver was nice, but we were dropped off on the side of the hotel, instead of the front. Normally this wouldn’t be a big deal but with 6 bags between 2 people, and one of them being a bag with a pair of skis’ and a snowboard, this was very inconvenient.
We paid for the valet parking, and supposedly, we would be helped with out bags, and no one helped us. We ended up loading our bags by ourselves.
Lastly, the valet was so crammed we almost couldn’t even get our truck out.
Definitely wouldn’t recommend this place to anyone.

The only benefit to parking here is the ability to earn HHonors points when reserving through
but that’s about it.
The garage itself is alright, crowded, but always able to find a spot on the 5^th level down near the elevators.
The issue is the shuttle. The limited shuttle service is worsened by the fact that the Hilton just gets a lot of traffic and there are tons of guests going back and forth to/​from the airport. You’re lucky if you can get on the first shuttle that comes.
Worse is the return trip. You land at LAX after a long flight, the last thing you want is to wait 45 minutes for your shuttle — if it even shows up. The worst is when you are at Terminal 7, since the Hilton shuttle usually fills up well before it reaches T7, then it just skips the remaining terminals and goes straight to the hotel. I’ve seen many full shuttles zip right by. You either have to pay for Über which is ridiculous but I’ve done it since I was exhausted, or you sneak on the Parking Spot shuttle which is now hard to do since they require you to have a reservation (rightly so).
Just pay a little more and use Parking Spot instead, and you’ll see shuttles come by every 30 seconds it seems.

I’ve used their service twice and it’s great. Show up, park your car, and take the shuttle to the airport. A shuttle comes reliably every 10 – 15 minutes. I hate flying out of LAX (I always do Burbank when possible) but parking at the Hilton gives me peace of mind I’ll show up perfectly on time. I won’t be trying any other parking+shuttle service for LAX airport.

I paid this online. On the Hilton Lax Parking website. Choose the special package which says more than 7 days get one free, it’s a little cheaper. If you’re practical like me, you’ll pick the cheapest yet best choice.
Justin picked up my car and gave me a ticket for when I return. It wasn’t that long until he got my car, not even 3 minutes. I started being in line for the shuttle at 1558. It arrived around 1610 and left right away.
I didn’t know what the name of the driver was, but she’s lovely and has medium length blonde hair. Really helped with carrying luggage. She asked what airlines so she would know where to stop. There was only 4 of us in the shuttle, meaning we left as soon as possible. We went straight to the airport for about 5 minutes.
UPDATE: Coming back was a little harder than the departure, probably because I was sad leaving vacation and tired from flights. I had to wait 15 minutes on the spot where hotel shuttle services are and that’s what they say so no complains about that. When we arrived at the hotel, I waited about 5 minutes for my car and same look so I know it was covered.
Will come back here if needed. Just be aware of their time of waiting for shuttles, Have enough time and don’t blame them.

Awful! Waited 35 minutes to get on the shuttle to go the airport and 50 minutes when I came back! The shuttle came and there were so many people and he couldn’t take everyone! I felt really bad for the people who weren’t able to get in the shuttle!
Use Spot Parking, their shuttle came every 5 min!!!

Unfortunately all of the negative reviews are very true and have been for years. Sadly, I am not sure why we have continued to return? We have been parking here for 10 years plus and kept thinking that the last time we must have encountered a freak situation, but for the past two years, literally, we have waited 15 – 20 minutes to get picked up from the hotel and 45 – 55 minutes at the airport on our return. This past August they tried to blame the situation on traffic, so I took pictures of the airport, which had no traffic whatsoever; I was walking in the middle of the road and there were no cars. I called and complained to the manager of the parking services (Luis). He told me that it wasn’t the Hilton but Destination Shuttle Services, the company that provides the shuttles for all of the hotels. The manager told me that they were set to have a meeting with DSS about these very concerns because it makes the Hilton look bad as well.
I called Destination Shuttle Services and spoke with a manager who was extremely rude and abrupt. I asked to speak to the highest person I could because this person needed to know what was happening at the LAX Hilton. He refused to transfer me and said he was the highest that I would be allowed to go. He claimed that his drivers were great and that there were no problems.
I wasn’t going to post a review because the manager of the Hilton was nice and it’s a different company responsible for the drivers, but after seeing that the problem continues to persist and we were close to using them yet again, I felt I needed to let others know that they aren’t isolated incidents. We believe that the drivers all go on breaks together and this is what creates the tremendous delays followed by the two or three Hilton shuttles arriving together. If they can’t fix the problem after all this time, don’t return.
I would post pictures of the empty airport to verify that the airport was empty, so this did not contribute to the problem, but I there isn’t an option.

Great service!
They even came back around to give me my phone that fell out of my pocket on the shuttle during drop off.
Thank you so much!

Should have read the reviews before I picked this parking company. Nothing against Hilton since I’m sure they hire outside company’s
Worst shuttle service I have ever taken at LAX, I waited 45 mins for shuttle to arrive I saw every other hotel shuttle pass me by 2 or more times. I decided to call the hotel and got transfer to the 3^rd party company that works for Hilton and the guy just laugh at my complaints and when I asked for his name he hung up the phone. I don’t know what kind of employees they have but they are very disrespectful. I will never use this company again!

For a reasonable price I was able to park for a week and don’t worry about it. The shuttle time TO the airport was about 5 – 10 minutes and I probably lucked out because the shuttle wait time FROM the airport was like 4 minutes. The only downside was how crowded the place was and it was difficult to find a spot. Plus some of the parking areas don’t have through passageways and require awkward reversing maneuvers and 19-​point turns to get in and out of. But because they were fast and I had no real hiccups, I’ll give ‘em full credit.

DON’T DO IT!!! I waited 45 minutes for a shuttle to come tonight.

Just took the Hilton shuttle to LAX. Dropped the car off with ease and didn’t have to wait for the shuttle. We got a deal and used the valet for the cost of only $ 12 a day (find the deal online and book ahead) haha we didn’t even book that far in advance, only 2hrs before we got there.
I have to give a shout out to the responsive staff and drivers. Special shout out to the driver Johnny. He saved me today and I feel bad because I didn’t have any cash to tip him! The situation was that I left the travel stroller for my daughter on the shuttle and didn’t realize until I was in line to check my bags. In a panic, I called the Hilton hotel and told them what happened. My wife remembered the driver was Johnny, so we told them. In 10 mins, he had circled back and was dropping it off to me!!! He saved what could have been the terrible start to my family’s trip. Very impressive experience and service

We waited for 45 minutes for the shuttle and since the parking is contracted with a vendor they have no control and it is a known problem. Felicia in customer service at the valet area was great but she has no control over the shuttle performance. So we ended up being stuck at the peak of la traffic

Let me start off with our drop off with our car with the valet service. That worked out well and we waited for the shuttle for 15 minutes. This was on a Thursday afternoon during rush hours.
Just returned from our family vacation with two kids in tow, and waited for an hour for a shuttle to pick up my family and I at Alaska Airlines Baggage. We literally saw their competitor shuttles pass us by two to three times that we were waiting. This included Marriott, Sheraton, Holiday Inn/​La Quinta Inn, and more. Which uses the same shuttle service company as the shuttle looks the same on the exterior. After 30 minutes of waiting patiently, I called the # provided and they told us that there was «some delay» that they couldn’t inform us about what the delay was and that one should be there. When a shuttle did come, there was another Hilton shuttle behind it. There was no traffic into the airport as well on Sunday around 1p so I’m not sure what delay they were referring to.
The only thing they got right was having our vehicle ready to go as we had texted when we were waiting for the hour for the shuttle.
The Hilton really needs to take these concerns to the Shuttle company they are using so they can improve on this service. I agree with the other comments on here. We will definitely not being using this parking lot again in the future.

NEVER PARK HERE, unless you want to be stuck at the airport overnight!!! 2 HOURS WASTED!
I had the unfortunate experience of parking my car here for a 4 day trip.
This review is for Sunday May 31 at around 730pm from LAX to hilton from T2. I used the hilton self-​park.

We waited for 45 mins for the shuttle at the LAX pick-​up location to the Hilton, before we got fed up and boarded the Crowne Plaza hotel shuttle (as they were on the same block).
During this time, we called hotel several times asking for the shuttle, they said that there was an accident. Really? I see Wallypark, Embassy, Parking Spot, the Concourse at least 3X. I know that there is ongoing construction going on, but after 45 mins, not a hilton shuttle in sight.
Finally, when we got to the hotel. I got the front desk to inquire about the delay. Your desk agent, Shana, with blonde hair and ponytail mustered up a ‘Sorry, there was an accident’ and just went back to staring at her computer, completely ignoring me. I have never encountered such rude and incompentent staff at a hotel before!
We went downstairs and got our car and was ready to leave, but guess what the machine rejected our the credit card! We tried on 2 machines and it still didn’t work. We pushed the ‘help’ button a few times and finally after 5 mins of the annoying beeping, we got connected with a live person who told us to go back up to the front desk upstair.
Back upstairs, we asked the concierge to get us a manager. The Manager helped us with paying 4 day fees for parkingm but no compensation/​discounts as ‘the parking is a third-​party and we have no control over it’. They gave us 3 coupons food/​drinks to use at their bistro.
We picked up few salads and a sandwich for our long drive back to San Diego. As I can’t give 0 star on Unilocal,the 1 star will go to their delicious Cobb Salad ($ 15), which I will never pay for. By the time we got out of this horrible hotel parking, it was 9:30 pm.
2 WHOLE HOURS for a shuttle and getting out of a parking lot! Thank you Hilton for giving me such a terrible experience to end my trip!

Feeling like I should express my concerns to the manager I called the service that handles the Shuttle service for the Hilton and spoke to Anibal who said he was the «Manager.» Very friendly guy and he told me he would follow up with me and now it’s been over two weeks and not even a word from him. Thanks Anibal for proving me right and having lost all hope for people who would do the right thing.