Hertz Rent A Car

I’m glad that this location has closed. The takeaway from my experience with the counter representative is to: Get everything in writing before taking the car. The counter clerks are trained to sell whatever drives revenue higher (and while they will say ‘no, this choice will not cost anymore to you’; the fact is, unless it’s on the paper, it probably will cost you more). Buyer beware of these guys (they probably are now at another Hertz location doing the same thing). It’s legal, it’s just not ethical to those on a budget.

Absolute worst rental car experience I have ever had. If I could give less than 1 star, I would.
After arriving to LAX on a flight, I shuttled to this location and waited for 3 HOURS for a car that I pre-​booked. I went through their video service kiosk (mistake), and was forced to line up in 3 different places to get any service.
Hertz caused me to be late to very important business meeting.
I was finally able to get a car.
It continues,
I called their rental extension line to ask 2 simple questions:
How much to extend the car for one day?
How much to drop-​off to another LA location?
I was put on hold and hung up on 4 times.
Each time I was told a different price to extend the vehicle for an extra day.
I was told a charge of $ 205 to drop off at another local Hertz location. That is absolutely ridiculous. I could see a charge up to $ 50, but $ 205 is just stupid.
I will never use Hertz again, unless they read this review and give me something to rectify this horrible experience.
I do a lot of travel and they have lost my business.
Go elsewhere.

I am long time hertz member with a minimum of hertz gold status every year for over 7 years. I have observed now over 6 months and consistently that for every two or even three times other company shuttles show up at the airport hertz comes once and then they fill up the shuttles to the max and stop at every terminal so that the shuttle is overcrowded and it takes forever to get to the rental place. Cars are not kept as clean as they used to be and all this while being the most expensive rental company in the market.

Bad Hertz location. People that work there are nice, but the managers who setup the operation need to go because they aren’t using their people well. Worst experience was needing to wait 2 hours to get a car. No exaggeration. They don’t run as many shuttles as other companies, so prepare to wait longer at the airport. Well this particular time there were crazy lines at the office (both Gold and regular). Then after waiting in this long line I needed to wait for a car to be ready. I signed up for the free Gold service and they never bother to put my name on the big board, which is likely why all the long lines in the first place. Bad management. People like to make fun of the DMV, but I’ve never had anything close to as bad an experience there from those hard working folks compared to Hertz LAX! Use someone else. Hertz isn’t even a bargain option.

I was forced to choose 1 star because there’s no other options (NO star). The logistics and crowd control management are terrible. Signs to customers are extremely confusing. They couldn’t even ensure customers are returning their cars WITH car keys. There are a lot of disappointment here when renters found their reserved cars BUT no car keys in it. The worst news is that… if you are one of those victims (like me), you will be forced to pick up whatever they have in their inventory that day. Sucks! Extremely unfair to customers.
I am NOT going back to Hertz anymore. This company is failing!

I will NEVER rent a Hertz car at LAX or anywhere again! The system was horribly slow, the staff were like zombies and couldn’t care less to help you. There are rows of self-​help kiosks which took 15 minutes to pull up reservations. The line was horrendous and not moving. There were frustrated and tired travelers everywhere and not one Hertz customer service person was around to help remedy the situation. Do not rent from this location!!!

The WORST customer service EVER at LAX. I had to wait nearly twenty minutes for a shuttle to show up at the airport to take me to the rental lot, then another 50 minutes to get my car. The price I was charged was not the price I was quoted online. I was told that I would be charged the correct price upon my return — but to save the twenty dollar difference on a ONE DAY rental, I would have had to wait in ANOTHER line for about an hour. My time is worth more than that. NEVER AGAIN!

Car reservation was made to be delivered to the south side of the airport, general aviation facility. My plans changed and never flew into LAX, therefore I never picked up he car. Usually this isn’t an issue as Hertz just works the car back into their rotation. Well this location evidently lost the car, and decided to submit a claim to their «vehicle control department» threatening me with «further legal action» regarding this car. They don’t bother to personally call their Presidents Circle members regarding issues like this before starting the harassing calls. Take your business elsewhere, Hertz clearly does not want it. I’ve had much better experience with National.

They don’t have enough ppl to help customers on father’s day weekend. The line was so long we waited 30 min in line.
As we got to the rep., he told us we should get the fuel plan since it’s under AAA discount rate of $ 3.28 per. He did not explain to us that if we drove over 100 mil during the rental, Hertz is liable to charge us for the full tank even if you just use less than ½. He totally tricked us. I so wanted to call to complain on this fuel charge.
Will I rent here again? Yes I have to… AAA discount applies here and I always have great rate compared to other rental companies.

It’s the beginning of a long weekend, there are more than75 people waiting in line to rent a car in a huge building and there are five people at kiosks, the manager says she wasn’t expecting to have so many people at the same time, but it is a long weekend so that’s just ridiculous. I have never seen anything like this. If there was another rental place walking distance we would be there. I will never be using this company again. This is not even service.

Stupid long lines everywhere… even in the gold section. I wanted to see about an upgrade, and the customer service rep that helped with that was incredibly friendly — so a plus there. Dropping off was a disaster. I pull up and the lines to drop the cars off are so long, you dont even see the agents working at the front. After about 10 minutes of waiting, I hear the one guy directing cars say, if youre Gold, you can just leave the keys in the car and the receipt will be emailed to you. Cool… because it literally looked like i’d be waiting another 20 minutes to close out the rental. The shuttle lines we’re pretty long too — the first bus drove by without picking anyone up. The next one could only pick up half the people in line.
Here’s the worst part. I’m sitting waiting for my flight and I get the email with my bill in it… the total is $ 22 more then the estimate. Why? A fuel and service charge. Total, total farce. I stopped and filled up the tank as much as I could within 5 miles of the airport. It was above the F mark! I called them up, and by a stroke of luck, I actually got a hold of someone. They took note, verified the car was returned full (not ⁷⁄₈ as noted on the bill) and sent me a revised bill. After reading up on this, it apparently happens fairly regularly there. Only reason I give two stars is for the customer service rep that checked me in, and the one that answered my call.

Do NOT rent at LAX. yes hertz has kioks vs dollar who makes you wait painfully in line.
Its LAX there are always mobs of people, even @ 10PM, kinda like Vegas. but in vegas you just hop a cab and forget getting a car. but in LA you NEED a car. unless you are just going to hang out at your friends and he has a car.
Its not a bag on Hertz, just LAX hertz. be smart, get your car at the smaller airports, say: LGB:

While the prices may be higher, what you’re getting with Hertz is a company that’s honest and not trying to nickel and dime you for things. Sign up for the free Gold Club and things are easy, just look at the board when you land and go to the lot specified.
For those of you who are under 25, there are waived fees with the «Hertz Gold Family» program so their rates are actually pretty competitive. Service staff are nice if a bit pushy about the upgrade but you can always say no. Tip for those who want something nice, just reserve the cheapest car and upgrade at the counter. For example, an upgrade to a convertible or premium is only $ 20 a day, much less than the regular rates.

Hertz… at first I didn’t like your company. The steep prices and the confusing choices just kept me away. I was very upset when I tried to combine a deal with JetBlue, and realized I didn’t get a confirmation until the day I was to arrive. I had to choose your regular option with no discount and higher rate because it was an error on my part, to not see that their was no confirmation. Luckily I checked my American Express Platinum rate, and was able to use your Gold service.
When I arrived to LAX I was very scared and lost. I went outside from the baggage claim and found your shuttle bus. It took me to your lot several miles away. There I stepped off and saw my name on your screen and walked to the number pertaining to the car. I was shocked to find such a nice white Malibu car so I took it off the lot to the exit attendant as soon as I could. There I was happy everything went so smoothly.
I also noticed when I was driving around for a week, you provided me with Sirius Satellite Radio all the way for free. I was happy. You took me long distances to the beach and back without having to refill the tank for over a week.
At the end of my rental, I was sad to depart and do the same thing over again, but when I dropped it off I was surprised by one of your nicest attendants offering to drive me to the gate and drop me off with my bags. It was so simple that I had not to worry about taking the shuttle and getting confused. I wanted to thank you, and the nice man who offered to take me to my gate and didn’t ask for a dime but just a nice gesture.
I will be renting again from you in the near future.

Where do I start with my horrible experience? First of all they didn’t have the car I reserved available. So the manager offers me a different car, I wasn’t so happy with the alternate option but I accepted. They give me the stall number, I walk over and guess what? It’s the wrong stall number!
So, I go back and tell them. I had to speak to another manager. As the previous manager walked by, he said nothing. I was told they gave me that car because I had free GPS and satellite. I said I have GPS on my phone, I don’t need it and I’d rather get a discount for this inconvenience. Then he goes and does his work, and gives me another car I did not want! So, I send him back and ask him for the car I have been asking for from the beginning. All of a sudden, they found it! No GPS, no satellite, no discount, no sorry, no nothing! Let me correct that — they gave me $ 20 off to try them. Yeah right! NO THANKS! After two hours, I finally got the car I wanted from the beginning. If you have time to waste and want rude customer service, come here!
Oh yeah, you have to report any dings in the car. As you are leaving with the car, they do not ask you about it. Make sure you remember to tell them! I had to go back to report a scratch so I wouldn’t be responsible for it. After reading other reviews here, I’m glad I did.

Complaint 1: prepaid $ 85 for a weekend rental after shopping on the web. Was charged an additional $ 32 in «fees and taxes» after turning in. Absolutely misleading of a significant amount of the overall rental.
Complaint 2: I’m a gold member, and the car wasn’t ready at pick-​up. The computers were down and a long line of other gold members waiting to do their rental contracts manually.
The LAX location has continually had problems for me — cars not ready, filthy cars, etc. I’m done with Hertz.

WARNING about Hertz: YOU, the renter, are responsible for reporting every little ding, nick, scratch, miniscule tick on the windshield at the drive out checkout. The person at the standing at the checkout GATE as you are driving OUT and asks the vague question «Is everything okay with the car?» before you drive out… apparently that is the person you are supposed to tell there is a .5mm nick in the windshield. When I did tell her about the scratch on the door, she says as she is stepping backwards away from the car, «Oh yeah, we know about that… Have a nice day!» Then when you come back and check in the car, Hertz have people walking around the car and inspect every little speck with a fine tooth comb and tell you that you are liable for the nick in the window.
Good thing we got the $ 9.00 insurance. But I am still not convinced I won’t hear back from them, especially after reading other people’s experiences with Hertz.
BUT, he still wanted me to sign a form saying I am liable.
WTF.
When I had previously rented from Enterprise, the representative comes outside and walks around the car with you to go over stuff BEFORE you leave the lot. This Hertz crap at LAX is a bogus money-​making scam, ass-​ream that brings in money for them. They also said we drove 453 miles, thus the nick… We were in LA one day and drove a grand total 52 miles. We have the computer check in and check out numbers of the odometer on the check in slip and check out slip… but on the check out slip he has the outgoing odometer reading as something different. Seems like they are making a case for the nick. He said they were going to pull the car our of service because of the nick. It was so small, I had to have him show me where it was. I say BullShit… they will probably keep that car in service and do it to another unsuspecting customer who didn’t buy the $ 9.00 insurance and ass-​ream them for a new windshield or get their insurance to reimburse them.
I am NEVER using Hertz AGAIN.
They are a bunch of scam artists.
I am saving all my receipts, gas receipt (since we did top it off but I see from other folks they still get charged) and saying hasta la vista to Hertz.
HERTZ SUCKS.
_​_​_​_​_​_​_​_​_​_​_​_​
WOW – Just got off the phone with customer service… I am going to rephrase my last sentence… HERTZ SUCKS BIG TIME ALL THE WAY AROUND. I called to confirm my charges would be relegated to only what was on the receipt. She started copping attitude when we started to discuss the check-​in/​check-​out times and when I started to tell her of the mileage difference, she started getting all biatch on me. She said the cars were checked out thoroughly when they come back for the next customer (to scam). So, she intimated the nick was my fault and wouldn’t relent on the mileage even though I told her on the check out from the lot slip the mileage said 44 531 and on check in it read 44 583. The check in to the lot guy in the evening put down we drove off the lot with it reading 44 300. Bullshit… I have it on the original receipt. The customer service person, at this point that term is an oxymoron, was silent and no response. They know exactly what the fuck they are doing and not apologizing or making excuses for it.
Ya know what, next time the airlines or association I belong to says you can get a discount with Hertz, I’m taking a big pass. My new slogan for Hertz is ‘FUCK HERTZ.’

The one star is for the older gentleman who drives the golf cart around. He was the only positive experience here. The lady in customer service where I took my complaints was helpful and understood my concerns. Now to the bad stuff…
I booked online as a gold star member and got a rate that was about $ 2 cheaper per day (Not a big deal, but it’s really not my main issue)…anyway, when I went to get the car that was picked out, it was an SUV. I wanted a car (Malibu or similar) and they picked out an SUV… so I had to walk a half a mile and get in a long line that took me 40 minutes behind on my schedule. Reservation agent was taking forever finding a car with XM Satellite radio. She finally found an Impala (another 20 minutes off my schedule). I go out to the car and it was awful. It felt as if the power steering went out as I started to back it out. I pulled it right back in the spot. Have you ever tried to park a car without power steering???
I have to journey back in line (another 25 minutes +) and the next reservation agent had an attitude. No apology for the inconvenience. That’s the worst. I don’t think these people are trainined in customer service at all, or they need to be retrained (or find a job where they don’t have to work with the public). Anyway, he tells me they have no more cars with satellite radio, which is the ONLY reason I went to Hertz (I was driving to Vegas and needed satellite… dayummmm).
Finally get another car and now it’s higher than the original price of the car I reserved (WTF). i was so disgusted at that point, I said I will deal with this when I get back.
After reviewing my credit card transactions during the ride (Not while driving, I only drove half way), I discovered they charged me 3 times for a single rental (a total of about $ 800 blocked on my card). SMH.
Being that it took almost 2 hours to finally get in a car, do you think they changed my rental time? No, they stick with the original reservation time. Do you think anyone ever apologized for the inconvenience? No. Hertz should be ashamed of how they run their business. Good customer service goes a long way. They fall waaaaaay short. Worst experience ever. They don’t ever have to worry about me coming back and I will tell everyone I know not to rent from them.

J’ai loué ici une Chevrolet Camaro SS 2012 pour 2 jours et demi.
Cette agence de location est tout simplement immense, ils y louent environ 2000 véhicules par jour. J’ai été très bien accueilli et plus rapidement que dans certaines agences beaucoup plus petites. On m’a bien sur proposé des options plus ou moins utiles ou inutiles mais sans insistance. Les options sur le carburant n’étaient pas très claires, ils m’ont dis qu’il proposaient le gallon à 3.99 $ alors qu’il était à 4.21 $ en moyenne en ville, d’après ce que j’ai compris il faut consommer tout le plein pour que l’option carburant soit rentable.
Bref le véhicule était quasiment neuf (1600 miles) et bien sur exceptionnel à conduire, j’avais eu la possibilité de réserver ce modèle exact et non un modèle équivalent comme c’est souvent le cas chez les loueurs. Les diverses taxes annoncées avant la location étaient conformes à ce que j’ai du payer effectivement. Je n’ai eu aucune mauvaise surprise, j’ai rendu le véhicule à l’heure exacte.
Le GPS de chez Hertz (Never Lost) est relativement efficace et permet de se connecter aux pages jaunes, très pratique.
Des navettes Hertz font la liaison en permanence entre l’aéroport et l’agence.

Rent a car. Call it 2.5
This is the Hertz location servicing LAX airport and although decent — they need some serious help on the pick-​up side.
As you might imagine, the shuttle busses all arrive from the terminals and deposit loads of people here to pick up their cars. What you can’t imagine is that there is a 5 mile line of people when you walk in and all the self service terminals are not working — it looked like a DMV office in there.
After spending 15 minutes on a line to get a car, I have to admit that the rental agent guy was EXTREMELY nice and really helpful. I inquired if it was always this crazy in the pick up area and he said not, usually worse!
After getting on my way, the car was where it was supposed to be and everything was ready to go — so bully to them for that.
The return side was easier as that seemed to be a lot more organized. Teams of people are ready to look at the car, print your receipt on the spot and get out the hell out of there.
The shuttle drivers were both very friendly and helpful (to those who needed a hand with their luggage).
I’d rent from them again but maybe not from this location.

I like Hertz a lot. Being a gold member allows you to breeze through and head straight to your car without having to wait in line and return it without needing to wait for them to check you in.
This location however gets only 3 stars only because they are too big and I had to walk a lot to get to my car. I saw mini trams that I guess you can use to get your car but my pride stopped me from getting on one.
Service was friendly. Frequent shuttles to get you to your airport.
Good service