H&R Block

This place is the absolute worst. First I came in and was immediately told that the person I booked my appointment with had already left for the day and was asked if I «minded seeing anyone else». Assuming everyone who worked there was competent, I agreed. I was put with someone (I won’t mention his name) who was a very nice man but completely had no idea what he was doing. As a first time client of H & R Block, I expected the prices of the returns and process to be explained and it wasn’t. Instead he grabbed my W-​2s and went to work. Well as easy as my return should have been, it took this gentleman FOUR hours to input my 2 W-​2s and college information. I have zero stocks, IRA, homes owned, etc. Not only could he not figure it out, but he had three other employees come help him, all of which were frustrated and argued with him the throughout the entire duration of their assistance. It got so bad that he even had to call tech support. It definitely was not a computer error, it was his inability to see the screen and input the correct numbers into the designated cells.
When he was FINALLY finished four hours later, he told me that it was going to cost $ 220 to file my returns. This is OUTRAGEOUS for a normal tax return, especially when all advertised prices are for way less and when they mention «reviewing your previous years returns for errors», a service I was aware of and prepared for, but was never offered at the location.
Fast forward three weeks to when I get my refund check… Turns out it cost $ 350 to do my taxes when all was said and done, including some charges for having a check cut to me vs. direct deposit; for which I was told direct deposit cost money, hence my option for the check. Funny how when the check was cut to me, there wasn’t even any itemization so I didn’t even know what the $ 350 was for. Absolutely ridiculous.
H & R Block was then absolutely rude in terms of their main customer service claims department when I went to file for a refund of my money, saying «well we still provided you a service». Yea, a service of which I should have just continued to do on TURBO TAX for $ 79 and avoided the hassle of this horrible company;spending four hours alone for a SIMPLE tax return (one that I could have done myself as an MBA in less than an hour) with all of that hassle should have warranted me a refund, just for the inconvenience alone.. I will NEVER EVER EVER use H & R Block, and I will write every bad review and complaint to the better business bureau that I can. Worst experience ever.

I came here last year to do my taxes as a walk-​in and was satisfied with their work. So much so, I decided to come back again this year. I used to do my taces on my own, but that was a mistake. And h&r block prooved this to me.
I was told last year that I didn’t receive the full refund I should have, so thia year I also filed an amendment. Boy did I goof my taxes, or what. They found me and extra $ 1k.
Beyond just finding me the most money (cuz let’s face it, that all out number one priority this season), the agents themselves we delightful. Both professional and friendly, never did I feel like I was begrudgingly being done a favor. I would most definitely suggest this location to others.

I’m so grateful to have been seen as a walk in client, yesterday, by Master Tax Advisor Aaron Martinez. He worked through my past due four years worth of taxes like a pro and had tons of great investment advice for my return. With plenty of years of experience, I trust I had the best job done on my taxes.
I also had the pleasure of meeting the District & Regional Managers that happened to be visiting while I was there. Such a lovely group! Thanks everyone! :)