H&R Block

WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED !!! If you want your taxes done correctly do not do them at H&R Block. Representative at H&R Block made a mistake on my 2013 tax return. Openly admitted to making the mistake and I still took the hit financially because of it. May I add, it was a very simple mistake on a very basic 1040 tax form. So if you have a more complicated tax return, keep your fingers crossed they won’t fuck it up! Took me forever to hunt down the representative (also the manager of that specific H&R Block) that did my 2013 and 2014 tax return because so many of the offices were closed.
Pleaded to the Corporate Office of H&R Block, to see that the mistake was not my fault and was instead the fault of the representative of H&R Block. Seeing as I am a college student and did not have the money to spare to pay back the money that was owed due to this mistake, I was hoping they would have some compassion and understanding. Instead they completely disregarded my case and basically said «sorry we made the mistake but there is nothing we can do»
I WILL NEVER AGAIN GET MY TAXES DONE AT H&R BLOCK AND IF YOU WOULD LIKE YOUR TAXES TO BE DONE CORRECTLY, I WOULD HIGHLY RECOMMEND TAKING YOUR BUSINESS ELSEWHERE!!!

Friendly service, professional environment, pleasant experience, quick & efficient — doing your tax return at H&R Block’s West Hollywood office is always a pleasure — I’ve been going here for the last several years and would recommend it to others — Marianna is the BEST (so friendly, thorough, & professional) and Judy was courteous and pleasant, too — AAA (convenient validated parking, too — what’s not to like?) Filing tax returns may not be «fun» but this H&R office makes is the experience as positive and painless as possible. :)

Extremely rude and unhelpful. One of the ladies kept laughing. It’s no funny matter when you have a letter from the IRS saying you owe them money because your inexperienced tax advisor didn’t check to see if I qualified for a credit. Advisor made three mistakes on my return, causing me to receive letters from the IRS. Worst experience at this location. Do not recommend.

Came there on the last day to file my income tax return. Was given a quote that has corresponded with my budget. By the time income tax preparer was done with my paperwork the price has doubled. When prepare told me that the work she had to do was more complicated than was originally estimated. Going back and forward between the Manager and Tax specialist I finally got this issue solved. They are doing the good job on income tax preparation but you have to obtain the final estimate before proceeding.

This is the second year Tracy has done my taxes and I could not be happier. Not only was she super patient with my husband and me as we filed jointly for the first time, she got us an amazing return! She obviously loves what she does and it makes the filing process so much more pleasant. I won’t ever go to anyone else! Thank you so much Tracy!

They are preying on us procrastinators! They charged me double than what I was told it would be over the phone. The person who did my taxes said I needed to come in earlier next year so he could find more deductions for me and get what I owed to the IRS down to zero… ummmm…isn’t that why I came to you aholes in the first place!!! Because you are exceedingly more familiar with doing taxes??? Total scam… stay away, even if you are desperate to get them done today!

Floridalma is the absolute best and saved the day for me! And thanks to all the great people at your central location that help nonprofit business owners like me get through this stressful time of the year (in trusting hands).
Please give my best to Ksenia and her growing family!

Marianna is best accountant!!!
she helps me out every year!

This is the best h and r block office in Los Angeles! The ladies in the office are so friendly and are amazing at what they do.
They even gave me free coffee while I was getting my taxes done.
Such a wonderful experience. :-)
Thank you Marianna!

They don’t offer 50% off for new customers, but they seem nice even though I was disappointed they didn’t offer what was advertised.

I have been getting my taxes done here for over 10 years, everyone here treats you amazing and is fully knowledgable in the ever changing tax laws. Michael is my guy and makes doing taxes a breeze. Definitely give them two thumbs up and if there were more stars they deserve them.

Really not the best. Due to H&R block refusing to provide me with customer service the IRS is not giving me my refund. That’s a loss of 330 $. I had a problem with a return I filed the year before. I had to call corporate and was still refused customer service. I was asking for help for over a month by the time they agreed to fix it the IRS said I missed the deadline to file by three days. All of this happened Bc and H&R block employees messed the return up the previous year. Nearly two years of stress and I only got one of my refunds I payed them to prepare.

Quite honestly, if I could give 0 stars I would.
Nearly 7 months after I had my «tax professional» file my 2013 taxes, I’m still going back and forth with the IRS to get my refund since my taxes were done incorrectly. Not only was the environment loud while my professional was doing the taxes (since I’m southern and polite, I’ll refrain from using her name) — there was a child running around screaming and knocking things over, and no one did a thing about it – but my professional seemed somewhat baffled by my very straightforward tax documents, and even entered my name wrong (I had to correct her).
Since I assumed there was a way to look up my past tax returns, I figured that any questions she may have had about previous returns could easily be answered by a click of the mouse, rather than asking me bizarrely pointed questions that I wasn’t sure how to answer (which is why I don’t do my own taxes). After going through everything, she told me that I’d be getting over $ 4000 back. That baffled me. I’ve rarely ever received a refund, much less a massive one like this. I asked her if she was sure everything was correct, and she assured me it was. PLUS, I purchased the overpriced Peace-​of-​Mind Plan as a safety measure. So, I waltzed out of the office dreaming of everything I could use the money for — like, say, my wedding (which the professional wished me well on and said «This will be a great wedding present!» *grins.* Grins indeed.)
Flash forward to the direct deposits, which were significantly less than what I’d been told. Then came the mail from the IRS — very clearly stating that my refund was $ 1600 rather than $ 4000, and that I needed to follow up with them. I immediately called H&R Block and spoke with my professional, who was, once again, completely baffled at my questions. I assumed that H&R Block would hold true to their Peace-​of-​Mind program and help me, but all I got from my professional was, «You don’t need to do anything.» End of conversation.
Okay, fine. After all, she’s the professional, right? Two weeks later, I was still waiting for my refund. But then I called the number listed on the IRS document, and got a REAL professional who told me that I absolutely should have called and that my H&R Block professional’s advice was incredibly flawed; that I had to completely resubmit my taxes with a 1040X form; and that it could take as many as four months to get my refund. Wowza.
Two months ago (August 2014), I called and was told that, yes, the IRS received everything and that it was being processed, and that I should get my refund in about two weeks. I just got off the phone with them (October 2014) and they said that my first refund had to be completely «backed out» because it was so flawed, and that the one I (the layperson) submitted was correct and that it’d be AT LEAST another 30 days before I could even hope of seeing my $ 1600.
Suffice it to say, I will NEVER visit this (or any) H&R Block again. The only silver lining of all of this is that now I feel comfortable doing my taxes — since I had to pick up the pieces from this complete non-professional’s blunder.
So if you want to waste you time and last shreds of sanity, go right ahead. As for me, I’ll just stay home and save my money. And will probably still be waiting for my refund by next tax season.

Wow what a lifesaver!!! I was attempting to do my own taxes and found myself pulling my hair out in confusion and crying in frustration! Then, when I decided to walk into this H&R Block for a free consultation, my worries were alleviated!!! First off, they welcomed me and got me seen promptly; they had a great sense of humor to lighten the mood of taxes, and yummy snacks laying around. :))
I went through consultation with Nikolai Novak and he guided me through my best options and I decided to pay the fee and file with them. He made it so simple and saved me money. Why did I try on my own when experts like him take the pain away! He was so patient and kind, listening to me and teaching me and being a problem solver. He filed better than I ever could and now I’m proud to say I have an awesome tax guy who cares!!! What a relief! Thanks Nikolai!!!

Just went to H&R Block to file my 2013 taxes as well as amend my 2012 taxes as I had received a 1099 form after having submitted taxes last year.
I’ve been doing my taxes every year on my own through online tax services and while I received refunds, I felt I wasn’t getting back as much as I should have. Also, as any average person that does their own taxes knows, the jargon used when filing can become confusing at points.
I called in the morning and got an appointment with a representative the same day a few hours later. Off to H&R Block I went!
Judy was at the front desk and greeted me with a smile and a look-​alike story, which was very amusing and made me feel right at home.
Michael assisted me on the income tax quest, answered all my questions and ended up getting me a lot more back than I thought I could get. It turned out there were expenses I hadn’t brought into the equation that I was losing out on because of.
The price H&R charged for their services paled in comparison to the refunds I got back and I’m very thankful I decided to come here!

TEAM TRACY!
I recently had the most pleasant experience doing my taxes here at H & R Block!
Naturally I had no idea what I was doing but thankfully Tracy was so knowledgable she helped me get the best refund possible! She also ended up having to do my last years filing too because I had done it wrong trying to do it myself.
It was also Judy the sweet secretary’s birthday so I got to eat chocolate cake while I was doing my taxes which is fabulous!
They also have free valet looking in the back!
I will for sure be returning next year!
Thanks H & R Block

Traci is the BEST here. She has a GREAT personality and is very quick and efficient.
She moves fast, but will take the time to explain any questions you may have.
This is the 2^nd year I’ve used her and I plan to keep coming to her every year!

I did my taxes at this branch because I saw how many stars it had on Unilocal and thought to myself, they must be really good.
I finally made it there and Tracy was able to help me and she was extremely friendly as well as fast. Had such a great experience and I will definitely come back to her next year! :)

I walked to H&R Block down the street from my apartment and was helped by Tracy and she was great. Very quick, yet thorough. The entire staff at this H&R Block was friendly, warm, and inviting.
My taxes were limited and simple, yet cost $ 159 which I thought was steep to say the least, especially when my return was so small. Tracy gave me a $ 30 discount for being a «New Customer», which was nice, but even then, it’s overpriced.
If I can make enough in 2014 to justify spending $ 159, I’ll go back because of Tracy and the rest of the friendly staff.

Tracy Deppa of this branch helped me file my return this year, and she made it incredibly fast and easy, despite my having to file in two sates because of a move! She even helped me get my W-​2 from a boss who doesn’t understand things like «taxes» and «the internet».
Yes, it was far more expensive than filing online (though Tracy advised me on options to keep the cost as affordable as possible), but if your form is at all complicated or you’re just nervous, it’s worth the price. I feel completely confident that my taxes were done perfectly – and even if I’m wrong and get audited, H&R block guarantees their work so they’ll deal with the IRS and pay up to 5500 if I’m show to owe anything extra. That guarantee alone is worth the added cost.
Tracy is an absolute sweetheart and I would highly recommend working with her!