H&R Block

Setup– 5 stars
Easily made an appointment online using
. Lots of weekend availability, time spots were each an hour long.
Service– 5 stars
Raul was very friendly and knowledgeable. He walked me through step-​by-​step how each line item affected my taxable income. He even gave me a $ 25 coupon!
Speed– 3 stars
Took the whole hour. No big deal. I think I had a complicated return.
Payment –0 stars
So, my return wasn’t too standard, it included some stock purchases and student loan interest, but the total cost was over $ 260! Which is absurd! They did not tell me the price until after they showed me how big my refund was going to be (smart move on their part). They also were not able to give me a breakdown of why it cost so much. On top of that, there would be an additional $ 35 charge to pay with my return! I elected to pay upfront rather than be charged the extra $ 35.
Return –3 stars
They said it would take 21 days to receive my return which is standard IRS protocol.
Overall, I’m happy about my experience but upset about the price. Next year, I will be using TurboTax.