H.O.L.Y. Addiction Care Center

Needed my suboxone refill. Staff was easy to work with. Doctor was understanding; actually talked to me and explained things. Recommended.

Dr. Oganyan’s office administrator or whoever is working there and answering phone calls is irresponsible and the dr. Oganyan himself has zero understanding on how a professional should at least answer the phone or talk to the patient on the phone. (He literally said in a rude tone that he was busy when assistant transfered the call to him). You don’t pick up the phone or have other better and polite ways to postpone the call.
And that’s not the only reason.
He is my PCP, and I am definitely changing him to better and more responsible provider.

I recently got HealthNet and Dr. Hakop Oganyan came up as a possible primary care physician. I haven’t had insurance in many years, and so I had a number of issues to deal with.
In the office, the doctor was surprisingly unthorough, and dismissive of my basic complaints. He didn’t seem to take most of them seriously. However, he still referred me to 3 different specialists.
After spending TWO WHOLE MONTHS waiting for Dr. Oganyan’s office to try and get anything through HealthNet’s arcane authorization department, I’ve finally given up. Only one of the specialists came through, and only because I called up HealthNet, to find out that no pre-​authorization was needed for me to visit that specific specialist. (In fact, that specialist was extremely helpful and called both HealthNet and Dr. Oganyan’s office trying to clear things up).
The service from Dr. Oganyan’s staff was inept. I called them on a near weekly basis over the last two months, to try and find out if they had made any progress. They usually answered, seemingly surprised, even though every time they told me they’d call me back in X days to let me know the progress.
Well, they never ever followed through. And according to both the folks at the HealthNet authorization department, and at the one specialist’s office, both were puzzled by Dr. Oganyan’s office’s inability to accurately fill out form after form.
To further illustrate, at my first visit, the person at the desk even said that I would probably have to pay the full amount of my deductible before continuing — she didn’t understand the notion of a «copay» (which was written at the top of my plan of benefits), and as a result told me she didn’t understand why people need insurance.
Basically, the staff here are untrained, and uneducated about how insurance works, even on a basic level, and they lack the will, and more importantly the care, to follow-​through on the patients they supposed to be tending to.