Gypsy05

I do not recommend using their website. In fact, it practically screams «scam.» Several days ago, after finding a pair of adorable Gypsy05 pants at TJ Homegoods for $ 20, I decided to see if I could find an online store for them. I found it, and I attempted to purchase some pants from their website since they claimed to accept Paypal. Unfortunately, I kept getting a very odd error message (I’ll upload the screenshot,) that said I needed to confirm my address with Paypal. Of course, I did, and there was nothing wrong on Paypal’s end, but I kept getting the same message, no matter what I did in the checkout process. This is, of course, after entering sensitive password information into a website that I don’t really know I can trust. Not wanting to submit my credit card number to a place that might be a big scam and beginning to feel nervous, I contacted customer service for help (they never responded, which seemed strange since most legitimate companies want to sell their product, and therefore, quickly respond to purchasing difficulties on websites) and then proceeded to look for reviews online that would indicate whether this company was legitimate. All I have found are reviews with a very similar complaint to mine, whether the purchase was made via credit card or Paypal. Very odd. Needless to say, I reset my Paypal password. At the prices they’re charging, I’ll be taking my business elsewhere.

Great online shopping experience. I recently bought a gift for somebody here.
Customer service (post-​shopping) was great as well.
The item looked and fit great. Feels ‘true to size’. Kinda looks way more expensive than it really is.
Overall very happy.

I used their online ordering to order a couple shirts, within one week i received them. Very happy with the quality and the way the fit me. I love the design and quick service they provide.

I personally love Gypsy05
Love the fabrics, the cotton is to dye for (pun intended) ;-)
Amazing customer service
I love love love this line!
Once you try one item you simply can’t stop
Keep rocking Gypsy05!

I loved my size 5 little sweater boots I got, but couldn’t wear them as their US size 5 fits like a size 6 & made my feet look HUGE & no longer looked cute on me. I actually was so adamant about wearing them that I removed a lot of the rubber from the sole & then melted it back together to make them the much shorter size I needed. Of course they never looked perfect after I had done that, but I could wear them & they looked cute & little.
Also the sweater part has no resistance so as you walk the sole comes way away from your foot. This didn’t improve when I shortened them & I had always wished there was some inside elastic or strap or something to keep your foot with the sole like regular footwear. But they were so cute that I looked past all of this & was very sad when my foster dog used them as a chew toy. UGH. I would have replaced them if they were true to size. There is no way I’m going to alter ANOTHER pair. That was really time consuming. ;)
So since 99.9% of the population is not going to alter their shoe’s size & no one should have to, I have to just give them 1 star. I considered my boots unwearable before I altered them. They flopped around horribly. If things aren’t true to the sizes they state, what’s the point?

This is my first negative review. I was taught that if I don’t have anything nice to say… well you know the rest. Here is my story: Ordered a bridesmaids dress on the 12^th, said it was delivered on the 13^th. Nope. Called and one of the male representatives said that they had to make a claim with UPS and that he’d call me back on monday. Never heard back from him. Called him that following friday and the woman I spoke with finally filed a claim and told me she would check back in with me on monday. Never called so I called them again asking what was going on… the woman said that she was waiting to hear back from UPS and it could take a week. The wedding is in 3 weeks! WTH! just resend me the dress and deal with UPS later. Is a $ 20 profit really worth loosing repeat business? Ugg.

Loved the clothes, very unhappy with the customer service. For what they charge for their clothes, they should have much better customer care. I was unable to purchase an item online because the shipping and billing address were not matching, so i called in. Barely was able to get a hold of an agent who took 30 min to get my info, he kept putting me on hold and start the process again, finally he said he had to call AMEX and confirm the info and was going to call me back in a few min. That never happened so i called in and was put on hold for another half and hour and still didn’t get to talk to anybody. I called again and reached a gal that was very unhelpful. She told me AMEX did not confirm my ID And that i had to call and take care of it my problem. Nothing wrong with that but i was supposed to get a call back not try for two hours to get a hold of them to actually BUY something from them. They seemed like they really didn’t care, they probably have enough business. Very disappointed. They pretend to be a high-​end brand, but are missing the basic principles of business.

Never have I ever had such a difficult time shopping online. Thats a lot coming from someone who does most of their shopping on the internet. Not only does the clothing NEVER fit as picture, but the sizes are always completely off and inconsistent (can be an XS in one dress and a large in another). Returning is difficult as hell because you can’t do it online and they don’t sent you a return shipping label. First you need to call the company (on their time, difficult for someone on the East coast who works long hours) and bring it yourself to a UPS or FedEx. Dealing with these people plain sucks. I’ll copy/​paste the e-​mail I sent to a customer service rep so you get the gist of it (might I add, I got no response to this despite being put in touch with this person for an order gone wrong).
I would like to reflect a little with you concerning my experience with your website. I have been a customer of you for several years now (using my current e-​mail, past school e-​mails, and other former e-​mail addresses I’ve had through the years) as has my mother and multiple friends. It’s unfortunate to say I’ve had more negative experiences with your website than positive.
After my last order from you around October/​November when I was notified after the fact that my item was on backorder, has a delayed shipping date, or was out of stock, I promised myself that I would never order from your site again as this had already happened several times. When the same exact thing happened to my mother a few weeks ago, a customer service rep sent her a discount code to be put towards a future purchase. She forwarded this e-​mail to me because, honestly, she did not feel like dealing with your company anymore, and I gave it one more shot. I ordered two things from your website, one of which was not available. I was then bombarded with e-​mails, first that one item from my order was either on backorder, has a delayed shipping date, or was out of stock, and then another 2 e-​mails that the item was out of stock.
I am not sure why this problem with your inventory has persisted for so long. Coming from someone who does a large majority of their shopping online, I can confidently say I have NEVER experienced such poor service from a retail site before. I do not know why your correct inventory is never reflected on your website, and I do not know why I need to get numerous animated e-​mails that my item is not available. Besides the fact that it shouldn’t be an issue, I (as well as my mother and friends who have experienced the same thing) would prefer not to be bombarded with the same e-​mails. You have definitely lost some of your customer base.
I acknowledge that this may not be something you deal with, but being as I was put in contact with you on this matter you seemed like the appropriate person to share this information with.
**ALL IN ALL, AVOID THESE AIRHEADS IF AT ALL POSSIBLE.
AN UPDATE: I WAS NOT REFUNDED MY FULL PURCHASE AMOUNT. Instead, I was charged a 15% restocking fee for not returning my item with 14 days of purchasing. 14 days?! Is that a joke? I have heard of online sights taking things back for up to a YEAR and people still getting full refunds. I think 30 days is a STANDARD. Did I mention that 14 days included weekend? I know this for sure because I sprinted to the UPS after work before they closed on a Friday and since it was a weekend, my item did not arrive at the Gypsy headquarters within the 14 day time frame.