Grand View Cleaners

Annoyed. Got there around 5 PM with my 1 and 3 year old only to find «Be back in 15 minutes.» Then add to that their credit card machine is down. I have 11 laundered shirts, 8 dry cleaning pieces and an alteration sitting in there.

They would not honor their coupon (with their name and logo on it) that I found on Valpak. They said that they discontinued coupons and advertising on Valpak, so they wouldn’t accept it even though the expiration date wasn’t for another 2 weeks. Their prices are high, so a coupon is a must for this place. I spend hundreds of dollars there each year and will take my business elsewhere.

I HAVE BEEN GOING TO THIS CLEANERS FOR YEARS EVEN when it had previous owners. Today ended that relationship. I was willing to put up with them bring overpriced, but now they cheat. They took in my cleaning and quoted one price and when my husband picked it up they charged him way more. I called and the guy did not apologize. He just said to come in and he would check it out. There are too many cleaners to put up with that crap.

I’ve been using Grandview Cleaners as my main source of alterations and dry cleaning for about two years and have never had any issues. They don’t do complicated alterations, but they are fast and reasonably priced. The service is always polite and friendly.

After charging me they gave me my garment back with more stains that it had before I took it to them. They refused to clean it again or to give me my money back. There’s no way you can speak with the owner and they won’t even give you his name. He seems to be on an extended vacation every time you call. That’s with the manager Gabby said. She said don’t even bother with a complaint he is not going to give you your money back or clean your item or return your phone call. She said she never does. She also said we do not guarantee our work.

DID NOT CLEAN MY CLOTHES. WORST CUSTOMER SERVICE EVER!
If you want to ruin your clothes, then bring them to this store. I brought my 100% silk for dry cleaning two months ago, and I did not examine whether they did clean the stains in that cloth. Just about a week ago, I took the blouse out from the closet (still covered with plastic wrap) and shockingly found out, the stains WERE still there!!! They did not clean my blouse at all. I took it back and asked them to clean it soon, while one lady reluctantly agreed to do so. I went back for picking it up today, and found out, the clothes has not been cleaned yet!!!
A young guy told me that if they washed it now, my silk blouse might fade in color!!! That put me in a dilemma, because if the stains don’t come off, I cannot wear the cloth again. The guy said he wouldn’t mind to wear a clothes with stains! (yes, why doesn’t he tell customers that they really don’t need to spend $ for dry cleaning, when he charge his customers?!) Then I told him, this is one of my favorite silk blouse, and it cost me $ 120. If they cannot clean it carefully, they should pay me back for what I paid for this cloth. He started to accuse me for not noticing the stains when I picked it up two months ago. Are you kidding me!!! This is the worst customer service I have ever received!
First, they charge you for the poor service, while not doing it, then they start to accuse you for not examining the clothes, when you pick it up. This is outrageous!!! I just don’t realize I need to manually check every piece of my clothes to make sure these ppl will do their job! Obviously, I was wrong with this store and their horrible, irresponsible staffs. If you want your expensive clothes uncleaned and still get charged, also get blamed for not discovering the evil practice they were doing, then take your clothes here. BUT I WILL NEVER DO IT AGAIN. BAD EXPERIENCE.

I don’t like writing negative reviews mainly because I know bottom line it will affect their new business, and although on Unilocal they are not advertised as tailoring services, their business sign does say it.
Today I brought in my suit to have it tailored, and felt insulted and appalled. It was minor, just an adjustment on the jacket to make it tighter around the torso.
The tailor, Elena, said it wasn’t possible. She’d have to send it in, and the jacket would have to be taken apart. The collar would have to be readjusted, and the shoulders redone. She went as far as to tell me that the jacket wasn’t the right size for me (mind you, I have 5 suits and they were all fitted to me at the store and are the same size!).
After all that, I knew this wasn’t the place for me. But I still wanted to know what the cost of all these alterations would be. Other than saying it was $ 40 to redo the back, she couldn’t quote anything else. Instead said I was better off buying a new suit because the tailoring job would be more a more expensive alternative. At the end she pointed me to the tailor across the street.
I ended up taking my business to el rancho cleaners and tailor, where they charged me $ 20 to make the right alterations. I’ll have it back before the end of the week.
Moral of the story, they didnt care for my business and treated me as such. Instead of being courteous about it, made it seem my suit was cheap (it’s a DKNY suit!), and forced me out the door.

I have never had any issues here. I dropped off my wedding dress to be cleaned and boxed but not preserved. They quoted me under $ 100, which was great. It wasn’t boxed the day they told me it would be (which is why it was 4 stars) but the dress was perfectly cleaned and pressed. They even gave me a significant discount when I took the dress without a box.

Update 6÷17÷15
Two Stars
Started coming here since 2008 and never had a problem until today.
I brought in 4 garments for dry cleaning and they offered to charge me $ 3.75 per item. One of them was a cream colored linen blend jacket with some stains — none of which came out and they charged me extra for it and refused to try working on it again.
The other items, which were dark colored mainly needed deodorizing and that was ok, but the failed stain removal and the extra charges for my linen jacket despite the incomplete work left me unsatisfied.
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4 Stars
Been coming here for the last 3 years without any problems so far, knock on wood. Just got my winter duds (peacoat, slacks and a sweater) dry cleaned using a 50% off coupon I got in the mail.
I’d give them 5 stars, except that I everything I’ve given them so far is pretty simple and straightforward.
I read some older negative reviews on this place saying their stuff wasn’t cleaned properly. Freaked me out so much that I went to my storage closet just now and even though it was a hassle, I pulled out the clothing I had cleaned the other week by Grand View Cleaners. Checked EVERY piece and glad to say nothing’s dirty, it all smells dry cleaned and all buttons intact.
The folks at Grand View Cleaners always greet me politely and have my items ready by the deadline. I come here 3 times a year. Location’s especially convenient for me since it’s near the Mar Vista post office, Chase bank and Mitsuwa market.

this place is horrible. the girl who is there every morning couldn’t be less helpfull and rude. she is sooo slow and when my clothes was over a week late she said that she had mistakenly forgot to even send it out. She still charged me full price and gave me a i dont care look.

I brought them 5 sweaters for dry cleaning … they did not clean even one of them!!! The 2 purple sweaters still had stains on them and the black sweater still had one of my hairs on the back. When I complained, they told me that they would clean them again but I could not have them back for a week!!! I had already waited 4 days for them! I truly believe that if you have a 50% off coupon they do not dry clean your clothes! This place is a rip off … BEWARE and go someplace else!!!

My family and I have been going to GrandView Cleaners for over 35 years. Unfortunately that all changed because of their seamstress. Not because she ruined my pants. Which she did in fact do! I am not going back because of the terrible customer service I got when I complained about her ruining my pants. I took my pants to her to be hemmed because they were too long. When I got them back one leg was longer than the other. When I told her they were uneven she blamed it on the pants themselves. When I asked her to fix it she said she was going to charge me. I told her it was unfair to charge me for something that was her doing. She re-​hemmed the pants at no charge but complained the entire time. Now my pants are too short on me and I can’t wear them. I didn’t bother going back to complain because I didn’t want to get into another argument with her. Now I don’t even want to go there to do my dry cleaning because that rude seamstress is always there. This used to be a really nice family owned business where the owners and employees knew you by name. Unfortunately, since the new owners took over they don’t seem to care about customer service nor the fact that their seamstress is rude, argumentative and is driving away customers who have been coming to them for 35 years.

4.75 an item (dress shirt/​pants) is nuts. The 50% off coupons I keep getting make it bearable (and might be why they charge like that)…but that’s just a crazy price for dry cleaning.

This is a review for the alterations. I suggest you find a different place to bring your alterations. I brought in a dress to get shortened. I tried the dress on, so the seamstress could pin it to the right length. When I received the dress, it was still too long and noticably crooked. I brought the dress back and the seamstress was very defensive. She admitted it was crooked, and after I said she was the one who shortened it, she blamed the fact that it was washed, although it was not yet washed. She was going to charge me for her to fix her error and was very argumenative. Definitely not good customer service. I decided to leave, considering the fact that she didn’t do a straight job to begin with. Save your clothing and go elsewhere.

I had several pieces of clothing that were long overdue to be dry cleaned. I live down the street from Grandview cleaners and had a coupon, so I figured — it’s convenient for me and I have a coupon. Sold! Now, I had 11 items of clothing both male and female items, in case anyone counts that. And the total after the coupon was like $ 46 dollars. I guess I don’t get my dry cleaning done very often, but I thought it was quite a bit for 11 items — that’s over $ 4 per item. And given the majority was business clothes, mostly shirts, a few skirts. And there was one jacket in there. Again, I don’t dry clean that often, so maybe that’s reasonable. I dropped my clothes off on a Monday and they said it would be done Thursday after 6pm. I was fine with that, no rush. Picked up the clothes that Friday morning, and they looked great. No complaints.