GoSedan

Terrible service. If I could leave one star — I would. This company is awful. They did not pick up my boss at the airport as they said they would. I had made a reservation online and then CALLED them to confirm, just in case. After waiting on hold for 20 minutes, the person I spoke with said that yes, my reservation was confirmed. I even received an email confirmation. When it came to the day — they did not even show up. The driver ignored my calls, the company would not pick up the customer service line for a half hour, and my boss was LIVID. Absolutely terrible.

I booked a car 2 weeks in advance. Got a confirmation email. When they were 5 minutes late, I called their customer service and was told that they didn’t have a driver available. We had to scramble and take our own car to airport. I will never use them again, and I would caution anyone from using this company. They are horrible.

A star because we got to the airport alive.
The driver was crabby and completely unprepared for the drive. She navigated by using her phone with one hand & trying to drive with the other.
Terrifying, terrible experience.

Stay away from Go Sedan. They have the worst customer service I have ever experienced. I recently traveled to Asia and booked a roundtrip from OC to LAX. On the way home, the flight was delayed for the connection and we missed the connecting flight in Hong Kong. I could not call the company so I sent an email to customer service explaining what happened and my new flight information. When I arrived no car! I called the company and they told me that they did not know and never received an email. It was 11:30pm and they told me no car was available and I needed to make alternative arrangements to get home. I was so upset! The next day I called Go Sedan and I sent an email as well as forwarded my original email of missing the connecting flight. I received a response from Geoffrey Smith saying all they can do is refund my gratuity. How crazy is that!!! Since last week I have called Go Sedan everyday leaving messages for Geoffrey Smith or any other supervisor to resolve this and no one has had the decency to phone me back. I have also sent repeated emails to Geoffrey Smith and no reply. I phoned my bank and disputed the charges and they are now handling it. There are so many other companies out there to use with much better customer service. This company does not give a crap about their customers at all… and no communication to boot!!! Stay away from Go Sedan

Second time is a charm. They were half an hour late last trip picking us up. Today I had to cut our vacation short due to a kidney stone our plane got in early and go sedan texted me at 8:38 that our driver was onsite … Well he not only wasn’t, he did not show up until 9;53. I needed to get to the doctor and they were made aware that I was in pain and in need of medical assistance yet he called and said it would be 9:20 then 9:30 said he was there then I called him at 9:53 and he just pulled in. He’s driving like a maniac and is honking at other drivers, please don’t use them. I called and left a message for a return call from customer care dept. and two days later still no call.

Wish there was a spot for ZERO Stars! The very worst customer service! Walk to the airport… do not I repeat do not use this service!

Our experience was awful. First off you can never get a hold of a live person. I sat on hold 4, yes 4 times for more than 30 minutes only to get hung up on each time. I tried using their «CHAT» 3 times and not once did anyone come on line. I stayed on chat all day at work one day a total of 7 ½ hours with no luck. All I wanted to do was confirm our ride would be picking us up. These guys would save stress on their clients if they would just send out a confirmation a few days before the scheduled ride.
I do have to say our drivers (to & from LAX) were great and very nice.

GoSedan’s customer service is the worst I have experienced for a car service. No follow through on promised confirmations. No way to confirm changes or cancellations. We had to change the date of our pick up, called to let GoSedan know, then got a phone call from a driver ready to pick us up on the wrong day. Called them 3 times to make the change and they still didn’t get it right. Called tonight just to make sure our reservation was cancelled for tomorrow and it wasn’t. Customer service rep gave a lame excuse about a «new system». Plenty of other car services to choose from.

As a follow-​up I received a note on 4÷28÷16. (See Below)
Hello,
We apologize for the delay in correspondence. We were not able to provide Mr. XXX with a SUV because the flight arrived almost 2 hours early. We are deeply sorry for the downgrade and have issued a 50% refund due to the lack of premium service. Please confirm refund with your bank or credit card company.
Again, we apologize for any inconvenience to Mr. XXX’s journey.
Thank you,
Customer Service & Reservations Supervisor
While I appreciate the follow-​up it took nearly 1 month and 20 days to obtain this note with a simple acknowledgement. The fact I called them on the day of the flight to tell them of this situation really burns me up.
So now, could I recommend these guys. I’m just not sure I trust them to complete the task they commit to and not leave a guest or business colleague stranded thus making you look like an ass. The simple fact they did not know the ride was stranded and waiting was of further concern. They have some serious internal process, procedures, and managerial issues that need to be addressed.

I made reservations ⁴⁄₂₅ and received confirmation for trip to LAX for today, 5÷4÷2016. I called today to confirm and they don’t have any reservation for us. My trip ID is TA024777/​tA024778.
How about that service???
It rates at least a 0 star or even less.

We had a really bad experience this time. We have used them many times before but the to and from trip to LAX this time was less than satisfying. I think we would have been better off calling UBER. Our airport pick up brought us all the way home with all of the windows open (judging by the shape of the car his air did not work) and he did t give us any water. 12 hours on a plane and we spent over an hour in this car with the wind whipping around and no water. Also, it felt like his steering was going out as the car drifted back and forth in the lane. I was car sick! We will find another solution for our next trip!

On leaving Bradley after 16 hr flight I received a message from the driver asking that I text him when I had my baggage and was curbside (other sedan services met me at the barrier with my name prominently displayed). I replied immediately, and then had to wait 30 mins for pick up. This is unacceptable for a premium service.
I will definitely use someone else next time.

Use a different service, these guys are totally unreliable! left me at LAX at midnight with no ride and told me I would have to find other transportation after I made the reservation two weeks in advance. I will never use them again… Super Shuttle got me a van.

Forty minutes late– blamed traffic– completely wrecked my morning. Talked in another language on phone for the entire trip. Blamed traffic– no kidding– traffic in Los Angeles at rush hour at the airport during spring break. Never again. Horrible experience.

I was a frequent user of GoSedan and normally have great service until now.
I booked a ride for me and three others to be picked up at 4:30am for a ride to LAX.
At 4:40am, no car so I called Go Sedan and asked where our driver was. The lady took my
number and she would call dispatch and call me back. At 4:50am, no call back. We decided we had to drive our self to LAX for fear of missing our flight. On the way I called back and the same lady said she couldn’t reach dispatch. I told her to cancel both legs of our reservation we were taking ourselves. I am a travel agent and will NEVER use Go Sedan again for myself or my clients. I even used their new app for the reservation, which was a bit difficult to use and you can’t make a round trip reservation on. And, I never felt any concern from the lady at Go Sedan when I called. NEVER AGAIN!

DO NOT USE!!! UNSAFE!
Due to much of my dismay I find myself writing in this complaint but what occurred on my GoSedan reservation must be reported for the safety and integrity of car services. Saturday March 5, 2016 my plane arrived from Singapore to LAX. I was away and business travel and was looking forward to getting home. My reservation had a confirmed pickup time of 11:50am. When I landed and was outside waiting for my scheduled curbside service my GoSedan driver was not there. After five attempts to reach dispatch and after 45 minutes of waiting outside I finally got ahold of my driver; who informed me he «was around the block» and would be there shortly. I waited for over 35 minutes longer outside until he showed up. After traveling on a plane for over 20 hours I am exhausted. He is not in his vehicle but was walking up to baggage claim. I asked where his car was and he pointed down a-​ways but I could not see. He proceeds to lead me to his car. I specifically ordered a SUV car service, which I did not get. I specifically ordered curbside service, which I did not get. I specifically ordered for a 11:50am pick up time, which I did not get, actual pickup time was AFTER 1:30pm. As we approach the small car my driver (who STILL has not given me his name) proceeds to tell me that HE WILL NOT be driving me home because he is late for other passengers. As he starts to drive he explains he will drive me around the block to ANOTHER driver who is waiting for me to take me home. Mind you I am a woman traveling alone, right away I have feelings of uneasiness. As we approach the second vehicle, which is still NOT a SUV that I had ordered but a much worse beat up car, I get into the second car. The driver of the second vehicle does not look professional and resembles a «thug» appearance. I do not even know if the second driver is a driver for GoSedan at all! The driver of the second car does not speak to me at all. At this point I am extremely nervous and take my cell phone out and call my parents. I was so nervous and felt so completely unsafe that I had my parents stay on the phone with me the entire drive home to my residence in Costa Mesa, CA. I would make conversation with my parents and tell them exactly where we were as the driver drove. I was so grateful to get home! Because of the disastrous and unsafe I really hope this review gets out there. The two drives did not give me their names or any way of identifying them. Which furthermore, adds to the uneasiness I experienced.

The worst experience ever with this company. They messed up my reservation for pick up and I was stranded at LAX. Then the charged my credit card for the pick up and now I’am fighting the charge. My pick up for the airport the driver was very rude and the car smelled awful. Über is a little more expensive but way worth it my far. The corp name for this company is OPOLI out of Hawthorne. Never use them.

In the past I have had EXCELLENT service and experience with Go Sedan both to and from LAX and to and from LA Cruise Terminal. They seem to have merged or become part of something called Opoli and their website and reservation process has gone to hell! The only reason I gave two stars is for previous great service. On ³⁄₁ I made a reservation for LAX pick-​up and there is a charge pending on my credit card but no confirmation. I have called the «call center» four times and they cannot find my reservation or offer any suggestions that it will actually be honored. One of the call center ladies said «we’ve been having problems with the new website.» My niece arriving at LAX will likely take Über and if the pending charge goes through I will dispute it.

NEVER SHOWED UP! My elderly parents took an early flight this morning out of LAX. They called Go Sedan yesterday to confirm the 4:00 am pickup time and never came to get them. They had to call a taxi in the middle of the night to bring them to the airport an hour away. They made their flight, but barely. I will be calling Go Sedan to see about reimbursing them for their taxi fare. SO UNPROFESSIONAL!

As many other reviewers have said, if I could give them zero stars I would.
First & last time using them!!!
Our driver from our home in Orange County to LAX was on time.
He told us he had to charge us $ 10 for an extra bag.
Didn’t want to argue with him, so we gave him $ 10 cash.
When I went to check what our luggage allowance was, I saw that we were actually 2 bags under.
We reserved an SUV for 4 people & 5 checked bag allowance — we had 3 checked bags.
I sent an email explaining this.
I received a reply stating they would nvestigate & I would hear back within 48 hours — that was almost a week ago — nothing from them at all.
From our trip from LAX to our home, I received a text stating that our driver was on site & here was his phone # — however, they never included the phone # — I texted back & said that we would text again once we got our bags.
After numerous calls to their 800 # & dispatch — our driver finally showed up over 45 minutes later.
After a long flight, waiting in the rain (with our pregnant daughter), calling & calling & calling — this was totally unacceptable!!!
Next time we will use UBER!!!
Done with this company!!!

As a widowed 63 year old woman, traveling alone, I was expecting a professional driver and professional service when I booked car service from LAX to Orange County. I even PAID EXTRA for «Meet and Greet» service. What a disappointment.
After a 6 hour flight I found my self alone and without assistance at baggage claim at midnight. I called customer service and was told to get my own luggage and walk out of the terminal, turn right and proceed to the «Prime Time Shuttle» stop. When I told them I paid for someone to meet me, I was told to walk to the stop and wait for someone to meet me there. Fortunately a fellow traveler was kind enough to lift my luggage off the conveyor belt, or I would still be standing there watching it go round and round.
After tromping from terminal 2 to terminal 3, (pulling my luggage) I finally found the stop.
After standing alone for 5 minutes, I called again and was told to just wait, the driver will be there soon. After another 10 minutes or so a woman in a golf cart stopped and questioned me about why I was there. She called someone, and told me to wait as the driver was just outside the airport.
I then got a frantic phone call from the «driver» asking me, «where are you?»
Finally he shows up and is dressed like he is going to a picnic rather than work. He was irritated with me because he couldn’t find me.
Let me now say the ride home with a professional driver was tantamount to a ride on the Matterhorn. Excessive speed and excessive swerving lane changes (at one point he was going 83 miles per hour) caused me concern as to my survival.
I have called customer service 3 times, and each time I’ve been told a supervisor will call me back. Hasn’t happened.
I’ll be contacting my credit card company for a refund, as obviously they don’t care about addressing customer complaints. I’ll also be filing a complaint with the PUC.

Worst service I have ever experienced. I wish there was a lower score I could give this company. First, driver did not show up and if the two customer service people had a brain between them I would be shocked. No one could tell us when or where the driver was. When asked if they could contact him they said No just that he was en route and they had built the time in for us to make our flight. After thirty minutes we called back and we were given a manager’s number who also did not respond. We scheduled an Über and they arrived within 5 minutes, but needless to say we missed our flight. This company wouldn’t know customer service if they choked on it. HORRIBLE!

This company is awful.
I’m going to save you the whole essay on every last detail, but the bottom line is that their driver on the way out didn’t have the sign for us for pickup (we paid an extra $ 5 for that), he drove like a maniac and went down one way roads against traffic and a variety of driving issues to the extent that we were worried we were going to be involved in multiple accidents.
The real issues were the return to the airport. The driver never showed up! We called them when he/​she was five minutes late. the operator put us on hold for ten minutes and then responded that they spoke to dispatch and the driver was supposed to be on his way. Basically, they couldn’t get a hold of the driver, had no ETA, and were 15 minutes late at that point. We had to make our flight so we just grabbed a cab and went straight to the airport and paid the increased cab fare.
We called the company to let them know we had to take a cab since their driver never showed up. They told me that we had to cancel more than six hours prior to the pickup for a refund and hung up the phone. We called back and they then said that they would be willing to do the refund but we had to have it approved by their dispatch. They then hung up again.
Ultimately, we filed a dispute with our credit card and had them charge back gosedan. GoSedan is an awful company and didn’t do the one job they had which was to pick us up. Save yourself the trouble and either hire a reputable company with good ratings or just take a cab. Don’t hire these guys, you will regret it. I don’t know why I didn’t check Unilocal ahead of time on this one, my loss as a result.

I had a great experience using Go Sedan. The communication with the company and the service itself were both excellent.
When I landed in LAX I already had two texts from them. One from the company and one personally from the driver. I called and the driver answered immediately and told me where to meet him at the curb. The vehicle was beautiful, late model, and clean. The driver was impeccable.
My niece and I had a really nice, comfortable ride to our hotel. Our driver was so friendly and hospitable.
Thank you John!!!

I posted this same review over on the Prime Time Shuttle Unilocal page, but am also posting it here because we actually called Go Sedan to reserve a car, but when we told them how many people and bags were in our party, they made the reservation for us with their sister company (Prime Time Shuttle). So let this be a warning to you, if you have five suitcases a stroller and four people, Go Sedan will send you to PTS and I would not wish that fate on my worst enemy.
If I could give these guys zero stars or negative stars I would. We booked a private shuttle from LAX to the OC weeks in advance of our arrival (we were returning from a trip to Turkey, but are not Turkish (this detail is important for later)). In Istanbul our flight was delayed so we contacted the folks at PTS to tell them this. They told us they were monitoring the flight as well and not to worry. Upon landing we found a text message giving us the number of our driver and instructing us to call him once we had arrived. We tried to do this (8 times). No answer, no VM, no response to texts.
I finally called the folks at PTS directly. They couldn’t figure out were the driver was or who was supposed to be getting us so they asked us to walk over to the PTS coordinator at the end of the international arrivals area (outside). We did as we were told but found that while they could see our reservation, no van had been assigned to us, they didn’t know when one would show up and they couldn’t give us an eta. We again called the PTS folks and spoke to someone. The woman we talked to said that we would need to wait 20 minutes but that the van would be there NO LATER than that. We waited… no van. While we were waiting there was a shift change and the coordinator who was first on the scene left and was replaced with a new woman.
When we approached her to ask if she could give us an additional information she got angry and belligerent and told us «it’s not my job to know times, I only know van numbers». At this point we’d been waiting out in the cold with two children for almost 1. 5 hours. We told her this wasn’t really a great answer and that’s when she went NUTS. She started screaming at us telling us «This isn’t Turkey». When we informed her that we were in fact Americans and not Turkish she told us to «act like it» (I’m still not sure what that means but ok). She then told me that she didn’t care if we got home, that this was just a job and to «close my mouth you heifer» (I kid you not, these were her exact words). At this point it got even crazier because the woman who just moments ago told us that all she knew was van numbers told us «call an über, i’m canceling your reservation».
I once again called the 800 number. While i was doing this she continued to rant and rave and spew all kinds of ugly racial epitaphs and names. My husband called an über and they told us it would take 12 minutes (and it did).
The people on the phone were appalled at the behavior and refunded our money, but that was kind of the end of it. The guy on the phone was apathetic. He just said asked if we’d recorded the conversation and told us we could write to someone if we wanted (never mind that we were standing in the airport so taking down an email address wasn’t really possible).
We have ordered private cars from these guys no less than 30 times in the last 7 years. Never again. Yeah it’s more expensive, but über is clearly the way to go. The irony of all of this is that when we called GO Sedan they told us that a regular car wouldn’t fit all of our stuff and that we would need a private shuttle van, but the über that came and got us, and fit all of us and our stuff just fine, was a Chevy Suburban. So yeah.

Terrible. Terrible customer service. Stay away! If I could put zero stars, I would. Here’s a tip for all the one star reviews — go to
. Search for Prime Time Shuttle Business Review located in Inglewood. You can then file a complaint there directly. THey have a total of 55 complaints on
.

I’ve given them a lot of business in the past two months — 5 – 6 round trips from the the airport to the Valley — about $ 190 both ways including tip. Booking a trip is very easy on their website and can be done in short notice (12 hours before).
Basically the service is great until every once in awhile My last ride, got a text from the driver he might be late. Then he flaked out completely and they sent another driver (30 – 40 minutes delay). GoSedan gave me a refund for the trip.
Don’t compare this to Über, these are professional cars and drivers with commercial insurance who can go to the airport.

Horrific company! I prepaid weeks in advance to be picked up at LAX. Driver came too early and left before I had even landed. After 5 calls to the driver and company was told to deal with it and find another way home. Incurred more costs to get home at 2:30 am. Contacted the company and was told they made a mistake in their computer and that I should receive a refund. I have now been calling and emailing only to be ignored or hung up on. Avoid this company and its parent company Prime Time Shuttle as they will steal your money and leave you stranded.
Update: I have heard for a long time that my issue is being investigated, however, nothing is happening. I receive no response from my e-​mails or phone calls and still have not received the refund I am due. The only response I receive is from someone on social media trying to save face. Stop posting on social media that you are doing something and actual do something.

Well here’s another horrible review. If I could give negative stars, I would. Booked a sedan two weeks ahead for a ride to lax and got a call AT OUR PICKUP TIME that there was no car available! They offered to call me a taxi but I was just disconnected.
We had to scramble to find a last minute ride and ended up with a taxi. I must say it was probably faster and more comfortable than the sedan would have been for less money! Never use Go Sedan or Prime Time again. I tried a car service once before and had to call and wake the driver up and wait 45 minutes for him to arrive. Barely made our flight. Why is this industry so damn flakey!!!

This place only received two stars for their excellent service on dropping us off at LAX. They wouldn’t have gotten any otherwise. At pickup, their process was incredibly convoluted. You have to go to the Prime Time shuttle bus to let them know that we’ve arrived, even though I’ve included a reservation time for pickup. I’ve never had this experience with a sedan pickup before. Having to wait for a car with the other shuttles, even though I’ve paid premium price, takes away all the value of having paid a higher price. I am willing to pay this higher price for the convenience of the pickup, not because we get to ride in a sedan or a Prius. I might as well have gotten a taxi instead. This was a waste of money and I would not recommend it to anyone.
UPDATE: I wrote this review while I was waiting for my driver. I had the time to do it because he was an hour late. I’m updating the review now to add a bit of context. Apparently, the driver Googled my flight and didn’t make the connection that what Google listed for the flight (an Atlanta to Miami flight) wasn’t the same one that was coming in to LAX, where he was picking me up from. According to him, this happens quite a bit. While I knew I would have to wait since I didn’t opt for the driver meeting me in baggage claim (an extra charge, btw), I don’t think an hour is a reasonable wait time.

If I could put 0 starts, I would. I have waited over a week to write this review because I was so angry after my experience, that my review would probably have been censored.
I utilized GoSedan for a round trip to/​from LAX. The trip to LAX was fine. No problems.
The Problems started on my return trip. After 21+ hours travel from the Philippines I arrived at LAX to receive a message from GoSedan that they did not have any cars available and that they had booked me an exclusive 7 passenger van and would reimburse me the difference. This was not pleasing news, but I figured oh well. At least they are taking care of me.
I followed the instructions and went out to the PrimeTime shuttle booth outside of the terminal and told them my name and asked for my Van. The kid there took a few minutes and made a call and then told me to wait a little while. After about 5 minutes, I asked where the Van was. He told me that it would be 30 or so minutes for the van.
I booked a Sedan that should have been waiting for me when i walked out of the airport curbside. I should not have been made to wait for 30 minutes with a Sedan. Now the Sedan is gone and I have to wait 35 minutes to get my ride home.
On top of this, the Van does not have FastTrack (which every sedan I have ever been in does) so we are now making a 90 mile trip across LA in rush hour without fast track.
If they had made other arrangements and they had been on time and the other arrangements had the same level of service i paid for, this would not have been a huge deal. But because of their poor handling of this situation, I arrive at home almost 2 hours later than I should have.
After making a call to the number provided with my reservation, I was told they could not help me and they would transfer me to customer service. I waited about 20 minutes on hold before I finally got someone on the line. I asked for a refund and cancelled my future reservations with them. The only refunded me $ 17 which is the difference from the Sedan to the Van. For the amount of inconvenience they caused me, I felt that I deserved more of a refund but they would not budge.
After the first leg of the trip, I had recommended them to a few friends in my area that need to make frequent trips to LAX as they were the least expensive.
After the second leg, I called them and told them to cancel any reservations they might have made and not to use them. I guess the old saying «You get what you pay for» is perfectly relevant here.
I will never use this service again and do not recommend anyone that wants reliability to use them either.

avoid at all costs. I had a pick up on May 18^th. The driver was on time, polite and professional. So what was the problem? He was a smoker. While the car was immaculate the smoke from his clothes spread in the car. I got a whiff of cheap cologne and smokey the driver it was bad.
I buzz GoSedan to tell them what happened and that I am canceling my return because of it.
Their response? Ok we will cancel and btw there is a $ 4 cancellation fee. I said wait, I was n a car for an hr with the smell of smoke, it’s now my clothes, I had problems breathing, etc. and you want to charge me a fee? His response is the same about $ 4 fee.
He couldn’t care less about the driver, or I as the customer. I said I am going to give you a poor review on social media sites because of this– his retort? Go for it.
The worst!

Our ride to LAX was just what we expected. Driver was right on time and let us choose a radio station and temp in car.
Our ride home on the other hand was Awful. The driver got there an hour early he said and was waiting for us for that entire hour (Why tell us that?) He wasn’t supposed to be there until 11:15pm, so don’t try to make me feel bad and inclined to tip you more by telling me you decided to get there earlier.
Then he was drunk, falling asleep, or the worlds worst driver… OR a mixture of the 3.
He also picked up his cell phone and started texting at one point. I wouldn’t use them again because of the danger we were in on our way home. Swerving, slowing way down, then speeding way up. Extreme lane changes… Oooooh man!