Good Samaritan Hospital

First, let me be clear why I have this hospital’s emergency room 4 stars. We have to put the level of care into perspective. This is NOT a hospital whose ER has a trama unit and state of the art everything. As such, while they may be able to provide extraordinary or ordinary medical care they are not designed to deal with the worst of the worst in their emergency room. Their ranking is a little bit higher than an urgent care.
With that said, for my first (and only) visit to their ER as a patient I was fully aware of what they can/​can not do. With that in mind, the quality of care was excellent. They seemed fully staffed, and had an excellent staff/​patient ratio.
I did not have to wait in the ER waiting room. The waiting room is so very small, I would be concerned about picking up something from others in the waiting room because of the close proximity to other patients.
I was immediately taken back and saw a triage nurse, who determined I needed to be in an ER bed ASAP. The staff (nurses, P/​A, Doctor, and a few more people although am not sure of their role) were in the room within minutes, almost overwhelming. They started an IV, took blood, gave oral meds, and ordered additional testing (x-​ray, CT) within 15 minutes of me being in an ER bed. AND PROVIDED WARM BLANKETS!
All tests were quickly completed, and I was checked by the nurse/​PA at least every 15 minutes. All the testing came back timely and I was released within 3 hours start to finish.
Now the tricky part. I left with the same symptoms I arrived with, and a new one. I did not need the pain meds via IV. I was clear in articulating I need a muscle relaxer and other than oral, they had nothing else to «offer via IV.»
It was a comfort to know what my diagnose was not, and what the doctor perceived the problem to be, but they didn’t have the IV meds in the department, to resolve my chief complaint.
Then the P/​A tried to tell me that the IV pain meds would also act as muscle relaxer; however, one quick look to a reputable medical site did not concur with their statement.
Lastly, when they gave me the last shot of main meds, minutes before discharge, I had a allergic reaction to the pain meds they gave me and they began IV benadryl every 15 minutes for 30 minutes and finally discharged! However I still had the same chief complaint, and a new one, hives!
So long as you realize you are not going to a trama hospital, they are limited in the meds they can give you, they only focus on your main complaint it is a great hospital. The staff are extremely attentive and very kind. Lastly, it is very small — I just happened to make it there at the right timing, but if they were busy I could see a several hours of a wait.

It took me a long time to think and write about this. It is difficult when someone you care about is in a position that you can do nothing about, i spent many hours here. I knew all the security staff, and all the nurse shifts/​changes in the cardio unit. My life ceased for a while and being in here, my daily routine. Id been absent from my own daily regiments to set up shop here, much longer than I ever wanted. In the end I lost the most meaningful person in my life.
I feel deep down that the unit tried their best despite the outcome. Taking care of people is a difficult job and i can only imagine the stress that comes with so many folks who come in and out of here. I even witnessed a former head nurse whose sister was here and she was powerless to do anything.
This place represented a very dark time in my life last year but I think being able to talk and write about such things allows one to move on with life. As said before I appreciate all those involved in providing the support, care and human kindness while they could

I don’t understand why Unilocal would remove my review stating that it is for the wrong business, when I got a response regarding my post from their staff. I got a response stating that they wanted to reach out to me to make things right and that I should contact them.
This is a review on GOOD SAMARITAN HOSPITAL’S GIFT SHOP. It is in Good Samaritan Hospital, in this location!
Originally posted on 01/​17/​2011:
This is a review of their Gift shop.
If anyone is thinking about sending flowers through their gift shop. BEWARE! Scammers!
My sick grandmother was sent to this Hospital. I wanted to send her some flowers because I was unable to visit her that day. I went to Good Samaritan’s Website and they offer flower delivery and can pick and purchase everything on their website.
They had 3 choices one small flower arrangement medium and large.
I decided to order a medium arrangement with a large balloon. My total came out to be $ 40.61. I trusted that everything would be sent in a timely matter and was satisfied so far. My mother stopped by to visit my grandmother at the hospital later that day and I asked her to send me a picture of the flowers I sent my grandmother.
I was shocked at the picture because it was not what I ordered. It was the small arrangement and the balloon was small too. So basically I paid for a bigger one and they charge me for the bigger one but sent my grandmother the smallest arrangement. Very upset I called the gift shop and wanted to find out what happened. I spoke to «Penny» and she told me that they ran out of the bigger flowers so just decided to send the small ones but that they were «lovely flowers» she kept mentioning to me. She also said that sent in the wrong balloon and if I have a problem with that have my grandmother come and bring the balloon to exchange it (which she can’t cause she is sick!) or I can come and pick up my 25 cent difference.
I continued to explain to her that what she was doing is basically lying and if I had not seen the picture I would of trusted that my grandmother got what I PAID for. I said the least she could of done was to inform me by contacting me and paying me the difference. She continued to deny and argue with me. In the end all she could do was offer me to bring back the flowers and get a refund (I could not do this because my grandmother was already happy with it and I did not want to mention this drama to her). I asked for mangers information and she gave me an email address (which I never got a response). I reported their business to the BBB in which they have also not respond too.
In the end she still believes that she did nothing wrong. (Scammers!)

I went to ER for shortness of breath. The staff was amazing. Everyone made me feel comfortable and safe. Great nurses and nurses assistants and everyone else. Grateful to have this hospital relatively close. Amazing cardiology department. There was a small gap in communication and procedural flow between the weekend staff and the weekday staff which is the only reason I gave less than 5 stars. Thank you very much to all the hard working staff I encountered at Good Samaritan. I would definitely recommend this hospital.

my sister was taken into ER by the ambulance but when she got there all they did was take her vital sign and put her in waiting room. As I was sitting next to her I noticed her body is shaking severely by the second so I notified tje front desk but rhe reponse I got was shes been seen by the doctor so sit down and wait. To every patient and the family waiting one second feels like hours especially when rhe patients pain is growing. so I kept asking for the doctor but the instead of a doctor fronnt desk lady tried to fight me… wtf. We waited two hours in the waiting area without being seen by the doc and we couldnt wait any longer due to the pain. So i took my sister out of the hospital and drove her to st.vincent. Everything was very swiftbar st. Vin gave her meds to ease down with ther pain and thw whole nine yard. I understand good sam is busy but its a common sense more severe patient have priority. you dont pulla person whoes sleeping without any pain over crying and screaming patient. If anyone knows how to file a legal claim pls let me know. my sister was diagnosed with appendix.

I must admit that last night visit to Good Samaritan ER was one of the best ER experience i’ve had!
Yes, maybe longer waiting times than one would want but the way I see it, no one is really perfect.
What shocked me the most, was the way the nurses were so friendly, informative and more importantly caring.
From Terry who did my vitals when I checked in to JP who lent me his iPhone charger so my phone wouldn’t die and I could keep my family updated on my status, to Dr. Ng himself who was very nice and helpful. I was rated with care which is more than I can about many of my visits to the ER in the past.
I commend you guys for finding humanity in the care for patients or at least me! not that I ever want to go back to the ER, but if I ever do, I know where to go…
Thanks!!!

I just had a very difficult surgery done on Oct 12 and stayed at the hospital for 5 days and would like to recommend this hospital. Very nice and professional staff, all the rooms are private and if you are on the top floors great view. There is nothing bad to say about the hospital and it’s staff I just hoped they will use Crêpe Bandage instead of that heavy duty industrial tape which gave me a new skin since it ripped out the old one. Not to mention me being from middle east I have lots of body hair and it was not pleasant but hey that’s the only complain I have. Thanks to everyone that took care of me while I was there

Came here to welcome a new addition to the family, and again Good Sam has impressed me. They go to great lengths for security measurements here. You have to check in and show ID and visitor passes are computerized, it makes the line long but there was only one person also. They have limited metered street parking, a parking structure priced at 7 dollars max of course, and also valet. The waiting room on the Labor and Delivery floor is pretty big. The VIP room in Labor and Delivery is literally a small apartment, I was pretty shocked of the size and home like feel of the room, TV’s, seperate room for daddy to sleep in, rocking chairs, cabinets, refrigerator, and the Medical staff is absolutely wonderful here. I am glad I got to see the other side of this hospital because I use to work here through an agency, and go figure it was the best hospital I have worked at. They are in the middle of remodeling, and I’m sure it is all for the better.

This review is not about the medical staff. The main point of this short review is to alert you that the wait time indicator on this Unilocal page is inaccurate.
I took a client here last night based on the wait time listed as 30-​something minutes. When we got to the hospital, the receptionist estimated the wait time would be 3 to 4 hours. When I looked at the wait time this morning on the Unilocal page, I see that it still says 30-​something minutes, sooooo, it obviously is not updating.
STREET PARKING: As with most hospitals, even the best of them, street parking is next to impossible, but we lucked out and got parking on Shattoo.
WAITING ROOM: I have never seen a smaller waiting area. I was claustrophobic immediately upon walking in. Trying to give you a visual, I don’t think this space is more than 15 feet by 15 feet, and I’m being generous. At 5’4, I can’t imagine putting three of me laying down end to end and fitting comfortably in any direction. This is unacceptable. You could get sicker being so confined. Even the filthy county facilities have ample room where you can scoot away from others.
I got my client out of there and took him to Cedars where, even though packed, they bumped him up where he got a nice room, not the hallway, in 30 minutes.

They respond to everyone telling you to email their PR regarding your experience. Guess what, I did and got no response. Figures. You know what I did get? A $ 1,750 bill for literally no service and 5 mins of time with the Dr who told us to continue to give my son benadryl for his allergic reaction. Thanks… the box told me that. I’m gonna have my 2^nd child elsewhere. This place has left a terrible taste in my mouth.

Was taken to the emergency and I was not from the LA area. Going to Good Sam was very pleasant. Dr. Ng and the nursing staff in Emergency were all so nice and made me feel comfortable.

This hospital was light years ahead of Hollywood Presbyterian!
I had a surgery done at Good Sam last year, and they were the best! Kind staff, attentive, but not overbearing. My anaesthesiologist Dr. Duong (I hope I spell his name correctly!) was A-​MAZING! At HoPres they tranquilized me, like a horse, I couldn’t wake up for hours. At GoodSam I was up and done in an hour and a half! Quick and painless!
It is a much simpler, less fancy hospital then others in the area, but it is clean, and the staff will make you feel like you are at a resort, relaxed and smiling.
THANK YOU, THE STAFF AND DR. DOUNG AND DR. PARK! THE BEST!!!

«Blood Clot on autistic womans brain?
What blood clot?
We didn’t see no clot, yeah that’s it!»
Mom: «Can I see the records?»
Them: «What records? We don’t need no stinking records!»
I called records office on a Sat around April 2014, told no record of her.
Called the «specialists» office, no record around July 2014 when I found out WHO he was (I had no say picking him or ever speaking with him). Told they have no record!
Really?
The «nonexistent» brain clot was removed by reputable doctors at Keck USC who said it could’ve killed her?
Really?

I was taken to this hospital by ambulance, this was the closest hospital from work where I had the accident.
Since I was taken in by ambulance, I was put on a bed right away which I think it doesn’t happen for most people who came in on foot. However, I waited two hours before a doctor came to see me. I have all these monitoring devices hooked up on me and beeping alarms but nobody came in to check on me.
Today, I have received the last bill from the ER (hopefully) and the total amount charged is… wait for it…15 000 dollars for my 5 hours in the ER. I have received 7 bills in total including 2 doctors’ that I have never met. Over 10 items on a bill with no specific descriptions of what was charged. I hope my insurance has a way to find out what these items are. There’s no way I will pay this amount without clear details.
I am grateful for the doctor and the nurse who helped me that day, but I am not sure how much of this $ 15 000 is actually paid to them instead of to this crazy blood sucking healthcare system.

One Common Denominator =》 Emergency Room
This one hits home for me, so before writing an irrational review I took the time to research all the other reviews to find what the commonalities of the good vs. the bad reviews and found that the good reviews were coming from the Hospital and the bad reviews were all coming from the Emergency Room.
Tiger Mom on this B.
Although my experiences with the Maternity Department were great I have to go Tiger Mom on this and focus on exactly where it’s lacking. Feel free to pay me for this free consulting.
Katrina, if you’re reading this, I found your fix to all your negative reviews. Without turning this review into a bashing session, replace the man behind the E.R. window with a face that you don’t want to punch. As the face of the hospital, you need a person who is uplifting, kind, patient, and soft with words.
Inner-​city hospital = Inner-​city expectations
It’s hard not to profile a hospital that was built 40 years ago and situated right in the heart of one of the most populated cities in the world. The book in this case does match the cover.

The emergency room here is faster than others in the area. Aside from this I was not happy with the care I received. The nurse missed my vein when she put in the IV and left a nasty bruise. When the doctor came in with the results of my bloodwork, he told me to follow up with my primary care doctor and that there was nothing more he could do. I’m willing to bet that if I had better insurance he would have been able to help me. The nurse who discharged me was completely rude and announced private information loud enough that people nearby could hear. It was embarrassing, offensive, and rude. Not the way to treat a patient.
I left with no resolution and no answers.
I would not say Good Samaritan…
It is more like BAD Samaritan.

This is referring to emergency room: the front desk lady will not acknowledge the fact that you are standing right in from of her at the window looking at her, she will finish checking her Instagram instead. There is no sense of urgency. A old man walked in thru the doors barely being able to walk he was about to collapse, the security didn’t help nor did the front desk lady. He was obviously in pain and stated having a hard time breathing, I mentioned it to the front desk receptionist and she didn’t care. I had to help the old man fill out his paperwork.
Do NOT go here if you have an emergency.

I don’t like this hospital at all in regards to their building.
The patient’s rooms are so small and cramped up with all those medical devices.
Only reason I went to this hospital is that our doctor is affliated with this hospital.
I had no choice.
Everything looks so old in this place.
I know that’s why they’re building a new complex down the street.
The parking structure is pretty far from the main building and it’s a pretty far walk over there.
It was raining as well when I was there for 3 days.
At night, they close up the main enterence so you gotta walk all the way around to the emergency enterence to get back in.
It’s pretty damn annoying and inconvenient if you’re carrying all sorts stuffs back to the room.
The only reason I’m not giving this place one star is that I like the nurses there.
They’re super friendly and nice people to talk to.
They really do care for the patients and pay really good attention to their needs.
It was nighmare for me to stay there for 2 night and 3 days.
I never want to go through this again at least not in the same building.

My dad was taken to the ER by ambulance at around 11pm
and nothing was done until after we kept asking for attention
and around 1am he was taken inside.
All they did was a urine test and ct scan to find out what’s wrong
and around 7am they finally decided to transfer him to the California Hospital.
(which I’m grateful for because CH was much cleaner and everyone were friendly)
This hospital is dirty.
Looked more like a homeless shelter.
Nothing about the ER was emergency.
We had to ask for the test results (an hour later than the promised time) which were ready but they decided to just talk amongst each other about their personal life than to tell the patient and their family.
Everyone worked slow and simply didn’t care about anyone who walked in.
Everyone (except for one nurse) that we came across were downright rude and unprofessional.
Who in their right mind makes fun of a patient in pain in front of the family?
This «hospital» sucks.

Haha. They commented on here that they were so concerned at that I should call. Meanwhile, there IS a really nice guy at the hospital who contacted me over TWO months ago. From what he said, I gathered the hospital couldn’t have cared less about their complete lack of attention to my case as I was trying to go through ALL the proper channels to dispute my bill. I got NO apology for the fact that they didn’t respond for half a year nor that they NEVER gave me any response to my dispute before sending my bill to this shoddy collection agency.
Since then, I’ve been trying to get a response from the hospital so the debt collectors don’t send me to collections. I imagine this nice guy is overwhelmed but I can’t seem to get a reply after repeated emails. I offered to pay the hospital directly on a payment plan and STILL, I’ve gotten no response.