Fusemail – Hosted Email Services

I’ve been a customer for many years, grandfathered in at a low rate. I signed up with them when GMail didn’t offer IMAP for free and I wanted an IMAP provider.
That was fine until this last month. They increased the cost by 500% without notice. They didn’t bother to send me a bill or a receipt. Just charged my credit card $ 120 out of the blue.
When I complained to them, they claimed to have told me in Oct 2013 (although I have no record of that, unlike other emails of theirs I have going back to before 2009 and as recent as 2014) and sent me the link to cancel my service. No apology, no explanation, no offers to work things out to keep my business.
Good bye Fusemail, I’m going to find someone more professional.

Our company is a smallish company so in house email would be a beast we aren’t quite ready for. We keep our ops staff pretty slim, so we decided we had outgrown our current email host with LanLogic, and shopped out several providers. Fusemail had the best bang for the buck, and for a hosted provider had the most control over the environment, including the ability to track message headers. So we moved over to them. In one year we had five major outages and support was non-​existent. Fortunately our sales rep was readily available and helped us through a lot of the transitional issues, but every call to support either went unanswered, or was handled extraordinarily rudely. I created this review, simply to ward people away if they are expecting support when things go haywire in the background, they won’t get it, and I mean at all. Even simple requests like, ‘Why can’t I log into the administrative interface” are answered with silence or bile.