Frontpoint Home Security

One of the worst, customer unfriendly companies I’ve ever worked with. I ordered their service, and stupidly didn’t read the fine print of the contract – they start charging you for their systems REGARDLESS of when you actually set your alarms up! Meanwhile, I’m being charged nearly $ 40 a month for TWO YEARS before I realize my stupid mistake. When I ask them for even a partial refund and to understand where I made the honest mistake, (since I haven’t used their system once or even set it up), they refused pretty much said «tough ****».
Granted, I made a big mistake not reading the fine print, but I’ve never dealt with a company so unwilling to work with a customer of several years. Wouldn’t it make more financial sense to at least help me out in order to keep my business for years to come?
Listen to the reviews guys, DO NOT go with this company. They will swindle you and shark you for your money.

THE GOOD: Customer service is friendly on the phone and accessible to trouble shoot even after you sign up.
THE BAD: The equipment is chincy and feels cheap. 3 year contract. The motion detector must be installed no higher than 4 feet from the ground, which is really low. I had several sensor malfunctions due to range issues that I had to take time to troubleshoot — felt like I should have been on payroll.
BOTTOM LINE: Don’t lock yourself into a 3 year contract, because the quality of security isn’t worth it. Go with the number of other companies that have month to month contracts.
P. S. Their go-​to solution is more double-​sided tape

My problem with Frontpoint has to do with video motion triggering. My garage and living room cameras are set up to not record when the system is disarmed meaning I am home. The recording schedule shows I am home and it records anyway. I have talked with several Frontpoint techs regarding this problem with many failed attempts and no solution. Was told that it may be faulty settings with the website. They increased my recording clips to 6000 during this period. Most of the time I turn off clip recording which defeats the purpose of having cameras installed. Waiting for a call back for my ongoing unresolved problem. Not impressed!

Horrible, extremely disappointed. Bought the system a year ago coming from many years of ADT and reading some great reviews on Frontpoint. Their own rep suggested we buy the outdoor cameras (via
) on eBay or elsewhere to save some $ on what Frontpoint sells them for, but if you have any problems with them, you’re on your own. The video detection software from their primitive website (powered by
) that has all this Java nonsense gives you a 2 inch box to try and make these ridiculous sensor areas that will trigger the cameras motion detection, which are beyond difficult to get right. I spent many hours on the phone with customer care about how to get these to work properly and if you get anywhere close to something workable (in the online settings, only place to do it, not the app) per camera, you have to turn the power off or reset them at least once a month before they go haywire again. Not to mention if you have video detection set up (which most people buy a alarm system for at their homes in the first place!) you’re going to wake up to 30 clips just based on the sun setting or the wind blowing overnight. And yes the 3 year commitment you make prorates to over $ 1000 to terminate a year into the three-​year term as others have posted here, hey happily told me so when asked.
Don’t know if it’s
faulty cameras and website (who Frontpoint is working with on cameras and website/​app) but they won’t help you either, you have to go through Frontpoint where even their high up tech support folks where baffled on difficult the online VIdeo Motion Detection is.
They’re extremely nice when you’re signing up. The minute something doesn’t work right (outdoor cameras mostly) their attitude changes completely unfortunately.

This Frontpoint is BAD!!! They will never call you when your alarm goes off! Not sure if they didn’t get it, but they say they will only call after certain time. (For got if it was 20 or 30 seconds)
trust me, you don’t want an alarm company like this. Even shitty ADT is soooooo much better compared to this Frontpoint.
What a waste of money!

This is the WORST WORST WORST alarm company I have ever had!!! I had ADT, Jadtec, San Marino, and this FRONTPOINT is worth much much much lower than shit! Compared to others, when the alarm goes off, Frontpoint central DOES NOT get the signal till 30 secs later!!! With San Marino, they get the signal even if it’s for 5 secs. And if that was from your panic button, you can’t even cancel the dispatch. So if you are at gunpoint and forced to cancel, they would still come. You get 3 false alarm no charge per calender year.
I’ve had ADT, and althought I didn’t like them as much as Jadtech or San Marino alarm, ADT is still much much better than Frontpoint! I am so so so happy they are out of my home!
And BEAR in mind, if you want to cancel after your commited years, they want 30 days WRITTEN NOTICE. So when I cancelled on the 5^th of the month, I got charged the whole of next month too. They say they don’t prorate. Yup, only @#$%^&*! works here! Still trying hard to rip you off one final time!

Just got my Frontpoint security system and it’s very likely going back in the box and sent back today. They can’t seem to answer basic questions when you ask for some basic tests (which don’t work on my system).
All I asked them to do was tell me which sensors I was opening and when — they claim they can monitor all the sensors remotely independent of the control panel (smash & crash is what they call it). Your sales guy will also delight you with a discussion on how secure cellular is — and I agree. Except when you ask them to prove it like I explained before. They can’t do this. They say they need the rest of the day to check with engineers. Nothing is exotic about my house. It should be a well worn path. Frustrating for sure.
They also sent be a control panel that had been used and had a cracked screen on the first shipment.
I was really excited about this technology and company. Now I’m not. Buyer beware.

About two years ago we have purchased our first house, and shortly after got a dog! Quickly realizing we need security system, I started searching and went straight for obvious choice which shall remain unnamed. Oh what a hassle that was — could not give me quote because they needed to send someone. I mean — I don’t really want strangers in my house, I just want a monthly cost. I then found Frontpoint. What sold me was the price of the system (check out the deal on your right, go!!!), reliability of the system (cellular — what! what!), 30 day trial & monthly cost. AND you can monitor /​set your alarm from your cell.
There was a little issue with our initial order, but that got quickly corrected. Being on the West Coast I would like to be able to call customer care after 8pm PT (they are on the east coast), but hey — a little planning and you are good. My only issue is their shipping policy — I wish it would not take a week to receive any of the products /​replacement parts. I recently needed new backup battery — as our was not working at all. It was annoying to wait on it for so long. I mean — if the power would went off the security would have been non existing.
Overall we love the convenience & piece of mind we get with Frontpoint Security.

A little disappointed in Frontpoint’s short-​comings. I wanted to move my payment to the middle of the month since the majority of my obligations like house payment, utilities, Homeowner Association Dues are already due on the 1^st. The other issue is that I have to call in to make any changes to my auto payment. Every other credit card company, bank, or even Paypal, allows me the opportunity to make changes in real-​time, online. Finally, there is no account number associated with my Frontpoint account for me to set up automatic bill-​pay through my bank. Come on people, get with the times. If banks have secure encrypted systems that allow you to do that, so should you. I can’t help but feel that you don’t trust people enough to pay their own bills so you hold them hostage by forcing them to tie a checking account, credit or debit card so you can withdraw your payment.

Beware. If you decide to move or discontinue service within the 3 years contract they will make you pay 80% of the un-​billed amount, which could amount to thousands of dollars. Also, there is no way to temporarily suspend service.

service was fine but sold house and TRANSFERING OF SERVICE like they said when i bought the system PROVED TO BE PROBLEMATIC (i think they worked both ends– me with a early cancelation fee and the new owner with the alarm restart fees) multiple calls… you finally get tired and just pay to make it go away 12 – 22 –14 followup from frontpoint Teddy did not know if alarm left behind was reactivated after I paid fees .new owner is using it… in summary if you gift system dont expect transfer of service if you still have a term.

beware when calling. The reps sound like hungry sharks working at a cheap used car lot… In fact, I went out to cougar bar this weekend and the old hags there were less aggressive than these guys… call ADT instead. They are sort of dumb but more professional…

I’ve been with FrontPoint for two years now since I bought my first house. Although I have nothing to compare it to against I’ve been pretty happy overall. The equipment is far less expensive than its competitors and I can self-​install which saves an in home visit (with extra charges). The equipment itself is just satisfactory in my opinion. I’ve had one issue with a window sensor triggering for an unknown reason and several cases of the sticky backing failing. However, the company has always been quick to offer a free replacement when I have these issues. Also I have always had an excellent experience with the call-​in. 5 stars for well-​trained, polite and competent reps. All things considered I would certainly recommend FrontPoint to anyone looking.

As a security company they are okay. Equipment and monitoring does what it is supposed to do; gives me no reason to doubt the effectiveness of the service.
I like the fact that I can get to work and check that I have closed my garage door; I can also do so from my cell phone.
The keychain clicker to activate and deactivate the system only works so-​so.
This is what I really don’t like about them: I value my privacy as much as I value my home security. In fact, I have removed my home phone to cut out sales cold calls. In the set up of my Front Point system, I gave them my cell phone number to use in connection with the security service. They have used it to make a service up sell call to me which I view as a violation of trust. Very poor judgement on their part. Also poor judgement which looks as if it is only based upon up selling their services;, they continue to message me that if I sign a contract I can lock in my monthly rate, and/​or even get a month free. In this age where such contracts are becoming more and more unpopular; what are they thinking?
Finally, before I began writing in this box, Unilocal told me not to do so if the company had offered me something free. I assume Front Point knows this, yet I got here from a link on an email from Front Point offering me entry into a free month of monitoring drawing if I did this review.

Completely cellular system. Easy self install. We set up our system in about an hour. Customer service is superb !!!
Check system status, arm and disarm, check hisdtory and set alerts all from your computer or cell phone.

Would definitely recommend this company to anyone looking for a security system for their home. It was a breeze to set up, basically peel and stick where ever you need the sensors. It’s great that I only pay for the equipment I need. And I love being able to customize alerts online.
Overall great experience!

I was previously with the large alarm company and after 25 years, I wanted to upgrade to some newer equipment as I see they advertise for on TV. When I called I was told that although paying $ 52 a month for the last 25 years, I am not eligible for a free upgrade. They wanted to charge me $ 1600 to upgrade my house. I said No thank you and promptly cancelled my service with them. Although in actuality it took another 2 months… but that’s about them and not FrontPoint!
I researched online about the best Alarm company out there and found almost everyone gave FP great reviews.
I called them and was greeted with professionalism and the can do attitude. The gentleman on the phone walked me patiently through my options and how best to save me money while getting the best coverage. He processed my order and within a week, the system arrived and it took me only about 30 minutes to set up the entire house. I recently moved and the process was a breeze. I contacted them and did the change and they send me new stickers and applicators for the sensors. It was that simple. Great customer service and can do attitude!

I live in a beautiful home but not in the best neighborhood so we took on Frompoint as our security provider when we moved in. I’ve never felt so secure as I do now. I go to bed at night knowing I will be notified if my house we’re to be invaded by a burglar. I feel secure knowing that I am a button away from fire police, fire department or ambulance. Frontline was easy to install, they are a wonderful provider and I recommend them highly!

I’ve had FrontPoint Security for the past year and we’re pretty satisfied with the service. The mobile apps for the iPhone, iPad, and Android are useful as we’ve had to use those in the past to arm or disarm the system. Customer service has been excellent — I suggest that you test the system’s 3G capabilities once every few months to check the transmission.
The only gripe I’ve had is that the system has had 3 or 4 false alarms through no fault of our own — I had to go to my house just to make sure everything was ok and that the cops didn’t respond. The app falsely reported that there was a crash and smash and it wasn’t the case at all.
Finally, 3 years for a contract is fairly long, I wish I would’ve gone with the 2 year contract commitment instead.
FrontPoint Security is a great alarm company that I would highly recommend

FrontPoint is excellent! Before moving into a new home, I researched all the available security systems. I decided to go with FrontPoint for 3 main reasons:
1. Self-​installation. I didn’t want to wait around for a strange contractor to show up at my home, I didn’t want to invite a strange contractor into my home, and I didn’t want to listen to sales pitch. Installing took less than 15 minutes for the entire house.
2. No wires. Except for plugging the main control panel into the wall, there are no wires. I moved into a renovated house and I didn’t want to make permanent decisions about where to place the unit.
3. Mobile access. I have great peace of mind being able to check the status of my system from my phone. I never have to wonder if I remembered to arm the system, close the garage door or turn off/​on certain lights because I can quickly check the status on my phone.
These were the reasons I called FrontPoint over the other choices. Then, when I called I was pleasantly surprised to speak with helpful, non-​pushy customer service. I have called and/​or emailed FrontPoint for various reasons – questions about my motion sensors, ordering additional equipment, etc. EVERY time, the person I spoke to was happy and helpful. During the fall, I installed a window air conditioning unit which resulted in my sensors on that window not being aligned. I emailed FrontPoint asking how to handle the situation and within 12 hours I received an email with possible solutions and within 3 days I received additional mounting tape and a sensor receiver at no charge to fix my problem.
Overall, I’m very happy with the company and my friends are so impressed most are waiting for their current contracts with ADT to expire so they can switch.