Frankies Bikinis

Customer service here sucks! I called a week ago inquiring about a bikini set I bought online. There was a difference in price and in materials on their website and on their retailers website. I explained to them that they sent me the wrong bikini, but they told me it was the same bikini throughout all websites. I further explained that if it were the same I would’ve bought it from their retailer for $ 50 cheaper. The associate told me she would talk to her manager and call me back. She took down my name and number. No one called me for three days. I called them multiple times and it kept going to voicemail. I thought «what if they are screening my call?» So I blocked my number and voila on the first ring the lady picked up. You guys suck! I returned the bikini. I did a buy the correct one because I loved it so much, but this is the only bikini I’ll buy from here because of the crappy customer service. You would think they would care about their customers who are spending $ 200 on a bikini set. Oh well.

My fiancé bought me a really cute white and blue print Frankie’s bikini for my bachelorette party in Las Vegas. I wore the bikini for a few hours in and out if the pool. When I got back to my hotel room I realized my suit was completely ruined. I literally wore this $ 200 swim suit one time. I was pretty devastated to say the least, and felt terrible knowing I would have to show the now completely yellow suit to my fiancé. A friend of mine let me know she had a similar issue a year or so ago with a VIX suit– she contacted their customer service and they actually replaced the suit! Replacing the suit is amazing, however I got much less from Frankie’s. In fact– I didn’t even get a response. Not only did they not respond to my email at all, they blocked me on Instagram after I left a comment on a picture of the suit I purchased. I find it sad that they can find time to delete comments and block paying customers on social media– but can’t find the time to respond to a genuine email. Pretty pathetic if you ask me. Not to mention– you charge $ 200+ for a swim suit and can’t handle a little criticism in social media? Sad. At the very least they could have responded to my email and said there was nothing they could do– I guess all of their customers are not important. Terrible customer service. Won’t be buying another Frankie’s that’s for sure, spreading the word.

BEWARE!!! Before spending $ 200+ on a Frankie’s Bikini, you might as well light your money on fire, you’d get more use out of that then what my sister got out of their horrible quality bikini she bought for her bachelorette trip, She wore it once in the pool and it turned piss yellow! She contacted Frankie’s directly and they ignored her emails. She contacted them via Instagram and they blocked her and I both. If you spend $ 200 on a bikini then the company should back up their suits! I could see if this bikini was well worn but ONE time! At least email back with the reason as to why they won’t exchange it or refund her money! If you go to their website the first paragraph talks so highly of their high quality bikinis! Such a joke & such a janky ass company! Lesson learned I guess. Save your money and purchase one from target, better quality and you’ll get more use out of it!