FPC: A Kodak Company

I couldn’t help but share my experience and hope that the word gets out about the great experience I had with this company.
I haven’t actually been to this particular location. This review is for the Customer Support team!
I recently bought an All-​in-​one Kodak printer and I have feel in love with it! The scanner and the printing quality are amazing! I have no complaints. I recently came across an issue where the printer wasn’t printing any of my documents and it kept saying that my Printer head wasn’t in correctly or not installed. I was clueless in what to do and after looking up all the tips on Youtube I soaked the printer head in Alcohol and luke warm water… ughh WRONG thing to do! I re-​inserted it into the printer but the problem still occurred.
I didn’t know what else to do. I needed my printer to work especially since I had papers to right for school. I looked up Kodak customer service support and quickly got a response back from the support team. I told them my issue and the things that I had done to resolve the issue and after 2 emails back and forth they informed me that I needed a new printer head and that they were going to send it to me free of charge which it normally cost $ 15.00 plus tax and shipping fee.
I was so surprised and appreciative for this. I asked them to send it to my job since I am rarely at home and they didn’t question anything. In less than 3 days I had my Printerhead!
I am truly happy with the customer service through email and phone calls. Although it was a different person writing me back, I can tell that the communication was there and they were on top of it! Every morning I received a responded email from them!
I will continue to do business with Kodak despite the bad reviews I see here! I am VERY pleased with their service! Thank you Kodak and special thank you to the customer service support team!

Film is a lot cheaper here than if you get it somewhere else. It’s best to call in your order first otherwise you’ll be waiting for your film for about 20 mins.
Walk just outside and across the street see the Casa de Empeno Pawn Shop and former location of Sobchek Security as seen in Big Lebowski.