Fox Rent-A-Car

Two vans drove by me full while I waited for 30 minutes. I finally took a cab ($ 20). Then I come upon this line. Only rented from them because of price since I keeping my car longer than work will pay. Guess you get what you pay for.

My friends and I had reserved a 12 person van for a road trip for the weekend up to Big Sur. We picked up the car around 10pm on a Friday and ended up waiting 45 minutes. The line was quite long for being so late at night and they only had 2 people working the counter which made the process even slower. In addition, they kept having their workers taking breaks when clearly, they should be putting more employees behind the counter to speed things up.
After getting to the counter, the employee explained the fee breakdown to us about gas refilling. They were going to charge us for a full tank of gas and reimburse us the money when we returned the vehicle based on how much gas we gave back to them. After paying for the car, we went outside to the indoor garage to pick up our vehicle for them and they told us that they did not have a 12 person van available. Since we actually only had 8 people, we asked for any mini vans that seated 8 which they also did not have. They told us that the person who had the 12 person van decided to extend their rental. We were upset that they failed to notify us that they would not have this car available since we had booked it a week in advance. They did not seem apologetic at all and just suggested us get two mini vans.
Although they offered to give us two mini vans, we did not want two cars because that would have defeated the purpose of renting a car in the first place. We asked them if they had any SUV’s and they said only one 7 seater. Good thing we decided to take a look anyways and saw that it actually could seat 8. We ended up taking the vehicle and the next morning, find that one of the seatbelts in the back was broken and so two people had to share a seatbelt.
Lastly, when we returned the vehicle, we realized that they man who charged us for the car tricked us and they ended up not refunding the money to us even though we left them with ¾ tank full of gas. Needless to say, we will not be coming back to Fox Rent-​A-​Car again.

I saw this place on line and it was in the medium price range so I tried it, however never never never ever again. Once I got there the man behind the counter was very very rude, I asked when does the shuttle come he pointed outside it will be here. Ok, then I got on the shuttle and the Female driver on Thursday Feb 4^th in the afternoon at 1 pm, she was very rude, did not say hello or welcome. She then was on her cell phone with a speaker in her ear the whole ride from there pickup spot to the southwest terminal.
Then when I returned Monday morning I was told to send a text to a number and they would have a shuttle there between 15 to 18 mins. I was under the purple sign like i was told, then many many many many other rental car co’s shuttles came by, then the crowd was gettiing bigger and bigger and not getting on the other shuttles, it turned out we were all waiting for the same FOX shuttle, we all were calling the office and were told the shuttle will be there in 5 mins. I call first at 705 am, then again at 725 am, then again at 735 am and the n again and 745 am. I was hung up on twice and then told once the shuttle will be there when it gets there.
After finally arriving at 748 am, the driver said they had one shuttle down today. so he went to the next terminal got more people waiting for long periods at each terminal everyone said the wait was between 30 to 45 mins.
Once I got to the pick there was one guy behind the counter and 8 of us dropped off there. He said oh the shuttle are one down today. then another came within 3 mins of mine. I said this is the worst customer service. He did not say a word and gave me the card of the Manager of the place.
I will call him tonight or tomorrow as well. this is the WORST WORST WORST PLACE AROUND, I WOULD NEVER IN A MILLION YEARS USE THEM AGAIN.
I think everyone who had a bad experience should post a bad Unilocal review as well.
Michael Benjamin

If long lines are going to bother you, just wait till you get on the freeway.
I read the ratings. and took a chance. This is a no-​frills auto rental to be sure. The lines are long, the check in is very dated (all on paper), and they do charge you a deposit in addition to the rental fees.
However, the service was excellent (when I got through the line), and I got a brand new Kia Sportage (5 miles on the odometer) for much less than a compact at the big boys.
If you are looking for a quick, plush lobby or automated check in, by all means go elsewhere. If you are looking to maximize the bang for the buck, Fox is worth the bare bones check in.

I’m not sure what all the negative ratings are about. I was a bit skeptical about using this place but its the only place that allowed Debit and a Driver under 25. (And as long as you have a return ticker there’s no credit check) We saw the shuttle drive away as we left the airport and then next van came within 5 – 7 min. (You can also Take Payless and Thrifty shuttles its right next to it) The line took maybe 15 – 20 min but I saw it moving fast. The representative servicing us was super nice about explaining our bill over and over until we understood completely. We weren’t surprised with any fees like other people saying. Its default to charge California taxes that will happen no matter what company you use. We were given the option to buy gas from them– great idea — we did not found even one gas station with a lower price than they offered– (But if you aren’t using the whole tank then its not worth it because you wont get a refund — but we finished the tank) We had reserved from Lot 6 (Full Size) Abut since they were sold out they just upgraded us to Lot 2 (Sports Car/​Premium) for free (Much hotter car!) We also got our deposit within days after the return.
Highly recommend. Such low rates and such nice service

Great prices. I book online for a last minute rental for Labor Day weekend and got a rental for $ 15 a day. They do charge an extra $ 15 a day if your under 25 but the prices are still unbeatable.

Stay away. Worst car rental, we had to wait 1 hour to get our car and another 45 minutes for shuttle on the way back.
Bad service.

Waited 1 hour, I then called to get an estimated time and no answer until the 4^th call. Once they finally answered, they couldn’t even give me an estimated time.

This was the worst experience I’ve ever had. I waited for a shuttle (with three others) for over 40 minutes on Monday morning (8÷24÷15). A shuttle pulled up and dropped off passengers, yet refused to let us on because he had to take a lunch break. As a result, we ended up taking a taxi to the airport. This is unacceptable.

Don’t park here for LAX if you are in a hurry. I’ve been standing here waiting for shuttle for over an hour.

Lowest Price By Far — Best Customer Service Juan Valencia
Yes there are long lines. Small price to pay for less than $ 20 a day for a car.
Juan Valencia is the best manager I ever saw in action.
There was a long line of impatient people and a full shuttle bus showed up which made the line insanely long. People started to really freak. Taking pictures of the line and the usual, «Ill never come back rhetoric.»
Juan comes out of the back and like an air traffic controller, he started calming everyone down and banging out customers like a machine. They would step up to him angry and walk away smiling.
I was one of those people. Im C. Spiessbach. Ive had a rental for 3 of the past 6 months. (Every time my car was brand new or appeared that way). I was tired and in a very bad mood and Juan was the coolest, friendliest guy. In one minute I forgot I was in a bad mood.
The lines are long but the price is incredible. The staff is beyond impressive given the amount of people and the mood of those people they must deal with.
If a long line bothers you go pay double somewhere else.

Just aweful.
1. There were no cars when we came in even though we had reserved a car, so we were asked to wait or go to a different car rental.
2. We took the first car to arrive. It ends up being that the car had a piece duck taped to it. The piece fell off.
3. We returned the first car because it was missing a piece, and although the second car was much better, it was not the type of car we had requested so we ended up paying for a more expensive car even through we did not drive one.
From the response we got from employees it looks like this is standard operating procedure for these folks.
The price looks nice, but it will cost you in many other ways.

This is the worst experience I’ve had renting a car and I rent A LOT of cars due to work. Great prices, yes. But, don’t expect to get any help from customer service if s something happens. I accidentally left my bag on the shuttle at LAX and called immediately to try and get it before my flight left. You can’t ever talk to an actual person! Here it is 2 weeks later and after countless calls, emails, etc. I still have yet to get a response back! If you value your possessions, don’t EVER use Fox.

We reserved a jeep or suv back in July. Got to Fox rental car in November and there were no suvs available. So, we were given a car with 50,000 miles on it and told we could take it or leave it. Less than happy with Fox rental car

The longest I have ever waited to get a rental car. The bus to pick us up took forever and we had to wave him down to make him stop. Then the line to get our paperwork (even if already pre-​reserved) took an hour… THEN once we painfully got through that line… We waiting in the warehouse where ONE person called name by name. That took another hour. Pay the extra money and go somewhere that gives two craps about customer service. You’ll lose most of your day waiting here. Over 2 hours is completely unacceptable and I’ll never come here again.

just sat no! to fox car rental. read every review! any reviewer giving 4 stars is a fox employee… i almost always read reviews, but didn’t this one time… and like another reviewer, never again w/​expedia!
stay a-​way!!!

So upset, I can’t even explain right now! I arrived at 11pm, I didn’t get my car until 145 AM!, and I waited for their bus for 30 FREAKING minutes. I would of paid extra money to go with another company. While there was about 20 to 25 of us waiting for us to be seen, they had 3 employees, within 10 minutes, they only had «ONE» employee for us. YES! You heard that right! ONE employee. Which resulted in ALL of us waiting HOURS to be seen. I can’t believe they are running a business like this!

This was the worst car rental experience EVER! Waited over an hour and a half to pick up reserved rental. When I finally was processed I was directed to a parking garage and told to go to area 10. No one told me to pick out a car and drive to exit. Another 10 minutes was wasted. When I finally found a worker he directed me over to a Chevy Sonic, which is not the car or size I reserved for. SCAM Artist with extremely LOUSY customer service. Would NOT recommend at all!!!

A girl in my office just got the lowest deal off the Internet. I wasn’t happy at how long I had to wait for a bus, but customer service was very nice from the registration guy (he gave me one hell of an upgrade) and when returning. She even directed me to a gas station after I forgot to put gas in it. The people in the middle were lack luster, but overall I was happy with my $ 30/​day convertible mustang.

The worst place to rent a car !! They scam you and take out money that was not authorized !!! Don’t rent a car from them !!!