Four Seasons Cleaners

This is for Alterations!
DO NOT USE FOR DRAPES OR CURTAINS!
I have used Four Seasons for years for dry cleaning and laundering shirts. They aren’t the cheapest but have always done a good job have convenient hours.
I called several local shops that do alterations to see about sewing a blackout lining on our bedroom curtains.
It’s something I could have even done myself (I have a machine) but thought it would be better to hire pros to get it done faster and with better quality than my middling sewing skills would allow.
Several places said they couldn’t do it but Four Seasons assured me they could.
Here was my experience:
1. I was told the cost would be $ 200 because the drapes were rather large and needed to be sewn on 3 sides.
This seemed highl but was worth it for the quick turnaround and high quality I expected.
2. I was told my drapes would be ready in 3 days. The day they were due, I got a call that they would be a day late.
3. When I came at the new appointed time the next day, the drapes were still not ready.
4. When I came back the 3^rd time, the drapes were done. However, I got them home to realize that the blackout lining was about 6−8″ short of the bottom of the curtain — and completely uneven.
Defeats the purpose of blackout shades if you miss the bottom 6″.
I had reviewed exactly where the blackout fabric needed to go with the tailor when I dropped off the drapes — all the way from top seam to bottom hem seam. (It also would be obvious to any professional seamstress or layperson at all familiar with curtains.)
5. I came back to the store the next day to show the tailor shop manager who took my order the issue.
He assured my they could still rectify the shortage and give me an even blackout hem that full my covered the drape as expected.
Luckily, they still had some extra blackout material since I had purchased extra yardage they never returned.
6. After waiting 3 – 4 days for the corrected drapes to be finished, I came back and the work looked ok.
Unfortunately, they had to add an entire extra horizontal seem across the full width of the blackout lining to make it extend to the floor of the drape — not great but I could live with it.
7. Most unfortunately, when I got the drapes home and hung for the 3^rd time…
I realized that the blackout hem across the bottom was still sewn unevenly.
I some cases, the blackout backing is dragging the floor and hanging past the drape fabric.
This is a very basic mistake of measuring and also using proper techniques and guides to ensure an even hem.
(I feel mad that I could have done a better job myself — though it might have taken me longer.)
Bottom Line:
Late. Sloppy. Expensive.
There is clearly no pride in the overall quality of workmanship.
There is no quality control or check to ensure orders are done right.
Work is promised and not delivered on time.
This shop should not take orders for large pieces of fabric alterations or drapes.
They clearly are not set up to handle this kind of job and deliver the quality you would expect from a professional shop.
Now my drapes are ruined and I am out $ 200 for the sewing plus over $ 100 for the blackout fabric I supplied — not to mention the $ 200 cost of the drapes.
If you need drape or curtains altered, keep looking! Make sure you find a shop that specializes and understands how to do this kind of work!

Overall, pricing is fair. For laundering shirts they are good. For dry cleaning where there are stains, I would go elsewhere. I have a pair of trousers that had gotten stained at various points in its life and even when I highlighted the stain, it was never removed. Sad because one was as simple as an ink mark from a pen that had slipped off my desk and left a mark.

I’ve been going here for years and never had a problem. The turnaround time is quick and their dry cleaning/​laundry services are always reliable and consistent.

They’ve done a great job with our dry cleaning. Their prices and turn-​around time are reasonable, and parking has been easy.

I’ve been going to Four seasons for years, and never had any issues, until yesterday. I do not live in West Hollywood, but I choose to drive there to go to Four Seasons because they do a good job and I really care about my clothing. I don’t buy cheap things and I want to make sure they are cared for properly. As usual, I dropped off before 10am so I could collect them after 5pm. I gave them a jacket, a scarf, and a handful of sweaters. I had never cleaned sweaters with them, so as I pulled each one out and showed them to the woman behind the counter, I asked how much they’d be to clean. She said $ 8.50−9.50 each. I said fine, and that I’d be back later after 5pm.
I came back at 6:15pm and gave the woman my ticket. She didn’t see my ticket in the rack and said she’d be back. I heard lots of chatter in the back and then saw them bagging up my things, which weren’t ready yet, despite it being over an hour from the «ready time» to pick my things up. She brought out all my sweaters and scarf, then told me that I’d have to come back tomorrow because my jacket wasn’t ready. I told her that wasn’t possible because it takes me about an hour to get there and I cannot do that again the next day. I asked why she doesn’t get people’s phone numbers, so when their things won’t be ready on time, they could call? I would have waited until the next day to collect it all, but I had already driven nearly an hour to get there, and still had to drive home and I wasn’t doing it again tomorrow. She said they just didn’t do that. As for why the jacket wasn’t ready, she said that they jacket wasn’t quite as clean as they’d like it, which I appreciate, and brought it out for me to see. I said it was fine and she offered to press it while I wait. Fine. I’m annoyed that it’s not all ready, but at 6:45pm we’re nearly done.
Then I am asked to pay. The woman tells me the price– $ 135. I ask if I can see the itemized ticket, as she’s just giving me a total for all my things and I was curious how it broke down, because I’m doing some quick math in my head and it seems a bit high. She puts it on the table facing her and holds on to it so I can’t see it clearly. Finally I do see it and turn it around– two of my sweaters were charged over double what she quoted me– one was $ 19 and one was $ 21. I asked, what are these charges for? Oh, she said, those are for two of your sweaters. I said, you quoted me $ 8.50-$ 9.50 per sweater and this is over double that. Why? She said, because two of your sweaters are bulky. This is the same woman that I handed them to hours earlier, so she saw each and every sweater before quoting me that price, which I remind her. She says to me, well that’s just the price. And I said, no, that is over double the price! So she says, let me see if we can «fix» the price. Um, yeah. I think you’ll be charging me what you quoted me! So she goes over to the calculator and yells at me, $ 98. Fine. Whatever, because I’ve never coming back.
In the end, yes, I got my things cleaned and I was out the door in the same day. However, the things weren’t ready on time and they tried to swindle me, which only didn’t happen because I threw a stink. Which I do not appreciate having to do! I just want my things to be ready on time and for the price I was quoted, and as a business that should be their focus too. I will not be back, which is sad because they are a good cleaner, but I do not appreciate being taken advantage of at all. They made me feel like the asshole in front of all the other customers in the shop, when they were the ones that were overcharging me and giving it to me late. An appropriate reply from them would be an apology, not a guilt trip.

Hands down, best quality dry cleaners. Been taking laundry here for 23 years, not one complaint.

5 stars for the basic laundry service. A little over a buck a pop for laundering shirts. Got rid of a few stains, excellent ironing work, fast turnover time, nothing to complain about!
This place will be my new go-​to place for shirt laundering.

I always get my clothes back just as dirty as they were when I dropped them off. Waste of money.

Love this dry cleaner. They are friendly and always on time. I drop my clothes off feeling confident they are in good hands and pick them up feeling pleased with how they look. Highly recommend.

This dry cleaners is amazing. I read a review on here saying they overcharge, but that wasn’t my experience. I’ve tried a number of other cleaners in town and they didn’t cut it. I sweat and I need my clothes clean. The owner is this sweet, serious, knowledgeable woman who takes pride in her business, and I told her I need them to treat for sweat. She made a note on my account to treat for it without making it embarrassing. I also brought in a light colored jacket that had coffee spilled on it and needed a sleeve repair. She repaired the sleeve, got all the stains out and made my jacket perfect again for around $ 10. They only cover buttons if they are cleaning super high-​end items because they handle a lot of celebs gowns. I specifically asked about this because I read a review saying they charged for it. But for me, I just have nice, inexpensive pieces that I like to take good care of. They didn’t try to cover any of my buttons. They DID however reinforce buttons on one of my dresses because they were coming loose, for no additional charge! I’ve been back three times already in the last month. The owner was there every time and remembered me each time I came in. I didn’t have to remind her of the sweating issue, either, she remembers and doesn’t bring it up. Everything I got back from them was really well done. They are a higher end cleaner, and you get what you pay for, but I didn’t find them very pricey. They were at most a dollar or two more, and well worth it. But actually it evened out, because she went above and beyond on a lot of the clothes and didn’t charge me extra for anything. This is the only cleaner in Hollywood I will go back to. Top notch.

The people here are rude. I forgot to bring my coupon when I dropped off my clothes and brought it when I picked up my clothes. The guy berated me. Maybe it’s a cultural thing where he really isn’t angry, but just sounds angry to me. He gave me a slight discount, but it was still expensive for a subpar job. I don’t need attitude with dirty clothes.

Though I appreciate that they are family-​run and have extended hours, I had a bad experience with their alterations service. Last week, I brought in my too-​long curtains to be hemmed and pressed. Simple enough. I liked that the woman who does their alterations called me to confirm my specifications. During the call, I repeatedly requested that the raw edge of the extra material be hemmed so I could re-​use it. When I picked up the curtains, the extra material was not hemmed and one of the curtains was slightly longer than the other. In fact, the bottom edge of the mis-​hemmed curtain was not straight across; it sagged lower in the middle. I even checked to see that my curtain rod was level, which it was. This all cost $ 50 for the alteration and press ($ 20+$ 5 per curtain panel).
I brought in the curtains on Saturday and pointed out the errors in detail to the man behind the counter. When I got a call from the same alterations woman this morning, I had to explain the hem unevenness issue all over again, as if he had not told her the problem. But even before we got to that, she opened the call by blaming me for not being clear last week about finishing the edge of the extra fabric, telling me it would be an extra cost, and then suggesting that my curtain rod was uneven. [Regardless of any miscommunication, the bottom edge of the curtain should be straight across, and the curtain panels should match!] Frustrated, I told her not to do anything. I will be picking the curtains up tomorrow and taking them elsewhere.
Not once did anyone apologize for the errors. I am a first-​time customer who just moved into the area, hoping this would be my go-​to place for dry cleaning and quick alterations. Very disappointed in the customer service and workmanship. I will not be coming back.

Fabulous customer service, fabulous cleaners and the tailor there is absolutely awesome!
I ripped a very expensive jacket and she made it new and fabulous again. :)
I’ve brought men’s and women’s clothing here to be cleaned and tailored and have never been happier. :)

I have been using Four seasons cleaners for about 7 months now simply out of convenience. Overall they do a pretty good job with my clothes, have really only had one major problem over the past 7 months when my clothes were promised to be ready on a tuesday I came in on a wednesday giving them a whole extra day and they still weren’t ready. I received no discount just an apology and a «it will be ready tomorrow». Other than that I feel as though their prices may be a little high but like i said before I use them mainly of of convenience since I am in walking distance!

I love these guys! I believe it’s a family business and they are always friendly and do a great job!
I went to a less expensive place for a while and my clothes
started reflecting it!

My coat came back with loose buttons and my blazer’s lining was completely stained with blue dye. Worse experience ever. Will probably not return.

Quick service, decent prices, and great service! Best part: open on sundays.

The coat came back clean. But I could’ve swear the buttons got kind of loose :(

I’ve been a happy and loyal Four Seasons customer for 14 years. I’ve had laundry and dry cleaning done there, comforters, ladies and men’s clothing cleaned etc. They always do a terrific job and stand behind their work. They have gone out of their way to be helpful and accommodate getting my orders done quickly when I travel. Four Seasons does it right!

My Brother has been coming to this Cleaners for years, a couple of years ago I got tired of the Cleaners by my work and switched to Four Seasons. I have been happy every since and have never had any problems with them. Joseph offers great service and their Dry Cleaning is the best in town. I Highly recommend This Place !!!