FixCarNow

Very honest auto mechanics. Great customer service too!

I love that these guys are in my building! Super friendly and courteous. My tire was low and it just needed more air. I just might take my car here once the warranty runs out. :-)

Dear FixCarNow,
You saved my day.
Toughest part about going to this place is that it’s parked 7+ levels down in the BofA plaza and parking is a premium. That said, I just moved to DTLA and had to take my car in.
As I pulled up, David came right on up and treated me like I was a long time customer. Professional, timely, and knows that follow through keeps a person’s anxiety levels low whenever one braces for what it’ll cost to fix their car.
He diagnosed the issue (which was different than my car warning reading), saved me money and earned my business and anyone I run into that needs a great place to take their ride to for the future.
Very happy over here. Thanks FixCarNow!
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Getting to the place was hard and confusing. I expected it to look like a repair shop (but its downtown duh) but its inside the structure of a building.
Upon arrival, i was greeted by a friendly employee who answered my «can you fix my tire with a nail in it» question with a «yes».
It was only $ 20 which i thought was awesome.
While getting my information the desk lady was super nice and suggested i go get some starbucks while i waited for my tire to be fixed (she estimated 15−20minutes).
While the building is EXTREMELY CONFUSING TO NAVIGATE i found starbucks and halfway through my order, she called me and let me know my car was ready for pickup whenever i was ready. Literally only 10 minutes.
In summation, i was really happy with the customer service, price range, and the speed of my service.
High fives.

David was super helpful from start to finish, and my car looks as good as new. I needed my left taillight replaced, and he was able to get the part and replace it within 6 hours on Christmas Eve!!! Super happy and relieved — would definitely recommend them.

Simply put, they didn’t fix the problem I came in to get repaired. They advised me that it was the BACK breaks and suggested I also agree to 2 other pro ported «much needed» repair. I wanted the squeaking to stop so I agreed to the $ 550 total for the 3 jobs. Job done but the squeaking is still there! Even before I left the site I questioned the repair but the manager said it was due to new breaks, lubrication, and/​or break dust. Hogwash! Turns out the squeaking was from the FRONT breaks. My problem now is that I’ve blown my budget this last time so now I’ll have to put up with my embarrassing loud squeaks for another few months until I can afford more repairs. Never again and I will not give mixed reviews to others. Go elsewhere for your repairs people.

Finally, a mechanic I feel that I can trust. Troy was highly recommended to me and I couldn’t be happier. He provided great service the moment he answered the phone.
I don’t know anything about cars, but Troy and his team walked me through the entire process making me feel comfortable and confident that the job would be done right… and it was! This is one place I will definitely recommend to others.

Im conflicted on what Stars to put… So let me explain. So I was shopping around for the best deal on a battery and alternator for my car, since my car stopped running.
I called the first time and spoke to DaVaughn and he gave me prices of a battery and alternator. After calling a few places, I called a second time and spoke to the owner, Jimmie, who was helpful and letting me know that if I brought in a alternator from a different place they would replace it for me. I told him I would be walking with the battery to their shop, and would drive my car back to get the alternator tested. He informed me to come in the morning, and they could have someone drive me back so I didn’t have to walk. Because what I didn’t want to happen is me walk back with a battery and my car not start.
So the next day I walked with my bad battery, sat down in the office with Troy… (conversation as followed)
Me — do you know how tiring walking and carrying a battery is?
Him — you carried that? how far
Me — a mile and a half. So now I need a new one
Him — How do you know? Maybe it was just the cable connection cause they battery shouldn’t be dead the date is ⁶⁄₁₁
Me — trust me I was told a while ago by two separate people, and I didn’t listen. So now I need a new one
Him — let me go check it, I bet that’s not the problem
Needless to say, he came back and said the battery was dead. No shit Sherlock, I told you so, just because im a woman, I do know a thing or two about cars. So he got me a new battery and I asked him if he could give me a lift 1.2 miles away. He told me No. normally I would, but I have been sick and I only have one mechanic here, and so I cant leave.
Therefore I walked back home put the battery in my car, drove back, got my alternator tested, and of course it needed to be replaced. I told Troy that Jimmie said they could do the labor for $ 200. But I would be getting an alternator for someone else, for cheaper. Troy seemed to get upset that I did not want to get a alternator from them, told me that’s a lot of hassale to go get it from somewhere else, and that the one I get probably wont last long, then I will be back to have to replaced it again, and I needed to quit being cheap. His attitude was terrible. I understand that as a manager its a sales job but don’t pressure people for $. I took a taxi and came back within 20 minutes to be informed by Troy that now it would take 4 hours until my car was done, when one of the mechanics told me my car would be next. I feel like he bumped my car down the line on purpose.
So I walked home to be called a hour later that my car was finished.
Customer service is a big thing in my book. The mechanics David and DeVaughn were super nice. But you can tell that Troy is a salesman and only cares about getting the most money out of people.
Ill be back to get more things done on my car cause the prices are reasonable, but bet money I wont be dealing with Troy anymore!!! His rudeness was not needed. And wasn’t helpful in making my car troubles any easier.

FixCarNow has a representative located in our parking garage at the Wells Fargo building. I needed my battery checked and possibly replaced. I spoke with Devaughn about the problem and he was so professional and courteous that I decided to have him take a look at my battery. Things seemed to go well until I had to deal with the new manager, Troy. To make a long story short, he was rude and very unprofessional. He was late upon returning my car. I had to constantly follow up with him for status updates on my car. He did a poor job of explaining why my battery needed replacement and failed to inform me about the core charge when I asked for the return of my old battery. He also did not properly explain the meaning of «core charge». And not once did he apologize for his oversights. In fact, he said «I don’t know why you’re so upset, we fixed your car». As if I was doing them a favor. Prior to this bad experience, I have heard good reviews from my co-​workers about FixCarNow, but that was obviously before the new management. I will caution my co-​workers about the new and now bad management. I will not be taking my car over again due to this very unfortunate experience.

I brought my Nissan Xterra in the morning and got it all checked and fixed the same day. Very Nice and Honest people. They even picked me up from work once my car was ready to avoid a 30 mn walk to the garage. Very Charming team and Great Work.

overpriced. be sure to call another place and have them match the price to at least protect yourself

These guys are nice and seem very honest and helpful, but they just don’t have the knowledge. They also work pretty slow it seems. It’s all young guys running the shop. Probably great for routine stuff, and nice to work with too but you’re paying for nothing if you need a thorough and knowledgeable mechanic.
my story:
So I bought a used car: a 1990 Jeep Cherokee, brought it in to get inspected. When I mean inspected I mean I want a run down of the condition of the car. I specifically asked them to check the clutch system, and though you can’t really take it out, a good mechanic can get a feel, etc. Also a ppv valve and air vent (engine) was needed. So they did the inspection with an oil change. And 4 hours later they told me the condition of the brakes were above average and the diagnosis on what needed to be fixed.
Got that specific thing fixed there, and it seemed fine.
About a week later my idol control started freaking out and hydrolics were acting up. Took it to an amazing and reputable shop in Berkeley. What do you know they have mechanics that actually know a thing or two about cars! There were some things that should not have been missed when FIX CAR did the inspection. One was a loose exhaust pipe that was rubbing against the body. A few missing bearings and rusted out part near the clutch okay maybe you can miss that. But also a few oil leaks, starting with big one from the oil cap. I mean, that’s really simple, and you changed my freaking oil.
So nice guys, I think they are really honest, and perfect for simple work for the rich people that work in the building. But they just don’t have the knowledge, sorry guys, you need to get a seasoned mechanic to whip you all into shape.
FYI I would not take your german car here.

Email and SMS spam aside, these guys do a good and evidently honest job and provide a convenient and efficient service.

STAY AWAY! NO WRITTEN ESTIMATES! DON“T GET TAKEN LIKE I DID AND GET A 2ND OPINION! Of course my positive review is on the top of the pile, but let’s see what happens now. I was a fool and actually believed these guys had my best interest at heart, WHAT A JOKE. In March, 2013 had a timing belt on a 2002 Volvo replaced in the process, MY CAR FELL OFF THE JACK AND IT BROKE THE OIL PAN all for $ 2200. On my invoice, they note a replacement oil pan but no indication of how it happened, which I have since learned is not ok. After that, nothing but oil leaks and upsell «nickel diming» for a total of an additional $ 2100 and almost 5 months of absolute torture. On July 18, 2013 FixCarNow had my car for yet ANOTHER oil leak and when I went to pick it up, I was told there was a new problem OF COURSE THERE IS! They left me «high and dry» with no recourse because the owner Jim Davidson who was handling my car «went on vacation» and no one else had any information to help me. After 5 days of no word from anyone at FixCarNow, I sent an email to his «business partner» Chance Brown. He failed to respond to my first email, so I sent another, this time copying Jim Davidson, who replied to let me know his mother was ill. I did feel bad about that, but at the end of the day, it is not my problem, this is business. FixCarNow knew there was a problem, but sent me away with no recourse even though their bill says «12 Month Warranty» they did not honor it in this case to be sure. Oil was DRIPPING from the car and my husband would not allow me to drive it another day. He took it to several different car lots and repair shops for inspection and they all had the same response, very negative and a common question was «who did this work?» so I think you get the picture. I need my car to get to work, so we sold it at a loss and as a customer, I feel absolutely violated.
Luckily for the consumer, we have many avenues of recourse with the BAR, Small Claims court, consumer advocates, TV consumer advocates. social networking, etc. the world is our oyster! I am pursuing every one of these until I feel satisfied. I will live with whatever the courts or consumer agencies decide, but want others to be warned and so others can avoid the hell I just lived through.

I reviewed Fix Car Now’s location in Palms a few years ago and wanted to give 5 stars to this location as well. My car needed some routine maintenance. I filled out a form on the Fix Car Now website indicating my preference for appointment time as well as details about what service I needed. I asked for price quotes. Within 2 hours someone had emailed me back with a detailed breakdown of how much everything would cost, and a confirmation of my appointment.
The shop is kind of hard to find if you’re not familiar with which downtown streets dead end where, and which one way streets go which way. The entrance is where Third Street meets Hope Street. You have to check in with security at the garage entrance and then drive all the way to the bottom level of the parking garage.
Once I arrived, I explained that I couldn’t afford everything they had quoted me, and Jimmy was great about helping me choose which services were the most important. I needed a tail light replaced and had brought a tail light bulb I had at home, not sure if it would work. It turned out not to be the right one, but they checked anyway. They also saved the burned out bulb so I could see for myself that the bulb I had brought wasn’t the right fit. After all the service was done, I had questions about the maintenance that is recommended at 60,000 miles (I’m at 52,000) and Jimmy let me know exactly what condition my car was in and what I should make a priority the next time I had it serviced. He was nothing but friendly and professional, and I found the rates to be extremely reasonable. I will definitely be back!

If you need a convenient oil change and work downtown, this is your place. You can drop your car off in the morning and it will be ready by the end of the day. the place is all the way at the bottom of the Bank of America Tower. It can take a few minutes to get out of the building.
Yes, there was an upsell and I got that call in the middle of the day. I simply did not respond and went and picked up my car as usual, I simply said I didn’t want any of the recommendations and I was out of there. Everyone was very friendly. Bonus was that it was equivalent to a whole day’s parking for free in this building. Downside is that it is a bit pricey.

I’ve taken my car into FIXCARNOW twice since they changed mechanics onsite, and this is as accurately as I can portray what happened:
The first time I went in I needed the oil topped off since I drive a sports car, and the new guy at FIXCARNOW was happy to top it off with some synthetic oil for a small charge despite the fact that it didn’t require a full oil change.
THE UPSELL
Later that day, I got a call from him stating that «my filters needed to be replaced.» This sounded an alarm in my head because I’d replaced the filters about half a year ago through my normal mechanic but FIXCARNOW had never steered me incorrectly before (at least when the prior mechanic was there) so I asked him why and if he was certain. He told me he was and that it ‘really needed to be done’.
THE $ 300 BILL
I was super busy and cavalierly said ‘fine — do the work’ and he hung up quickly. Little did I know, I’d be saddled with a surprising $ 200+ bill at the end of the day — and no parts. Okay, I’m suspicious but y’know, my bad for not asking for the parts ahead of time. Or even trusting a new mechanic to do additional work.
So several months later, I drove into the garage and found that even though the car was running fine, I urgently needed to have oil topped off again since the light had been on for a bit and I didn’t have the time to call my mechanic that day. I decided to drop off my car again, after all, what harm could it do to try FIXCARNOW again? Right? So ignoring my spidey senses from the first time, I checked it in.
THE FIRST UPSELL
Later that day, I got a call from the FIXCARNOW mechanic stating that the «oil valve cover» needed to be replaced and that I was leaking oil. Okay, I’m pretty certain that’s something I’d notice in either my home or work garage. He said it was «pretty urgent» and that «oil was leaking all over» so, like a chump, I bit. I was ultra-​busy with work and even if it’s a $ 100, fine. Turns out it’s $ 400+ in parts and labor. WTF, right? But he caught me in the middle of a meeting and in my haste, I actually said, yes. Go. Do it. Yes, my level of stupidity is rising by the moment.
THE SECOND UPSELL
Then AGAIN, later that day, I got another call from him stating that I’m coming up on my 100k checkup and that he can do the work for me at a ‘discount’ since he’s already doing a bunch of other stuff. This time, I’m a little pissed and I asked him «So how much is THAT going to cost me?» He responds that it’ll be discounted since he’s already cracked open the car and it’ll only be another $ 500 or so.
I firmly said, «NO. I don’t want it.»
He went silent. Then he continued his pitch that it was a really good deal and that I should consider it because it’s about $ 200 off and blahblahblah. I said again, «NO. I don’t want it». And then I told him, that by the way, while I had him on the phone, I wanted all the parts that he removed in a bag on the floor when he got done because I was going to have my mechanic check out his work. He froze and stammered that it was all on the ‘up and up’ and mumbled something about it’s not a lot of work or something like that, and I told him that that’s fine. Just make sure I get the parts for review and that I didn’t want any more work done. Then I hung up.
That evening I got the car back with the paperwork description, «Remove & replace deteriorated vale cover gasket with new valve cover gasket» and a $ 400+ bill.
SUDDENLY THINGS AREN’T RUNNING SO WELL
As I drove within the garage, there was clearly something wrong with the idle level on the engine. Then 5 seconds later, the ride was suddenly really rough and there seemed to be points where I wasn’t getting much acceleration at all. Lo-​and-​behold, 60 seconds later coming out of the garage, the ‘Check Engine’ light lit up like a Christmas tree. And the guy from FIXCARNOW was nowhere to be found.
So the next day, I took the car into my mechanic as an «emergency». He works on it and at the end of the day, the work description I got was exactly as follows: «Reading codes from Autologic computer. Found codes for misfires on all cylinders and problems with fuel trim banks 1 and 2. Fault traced to improper 02 connection near valve cover and air leak from improperly installed oil vapor line from valve cover. Repaired both items. $ 55.» There’s even more to this part but I’m redacting it since the above should be all that’s necessary to tell my story & the rest is my mechanic’s opinion of what happened.
Yes, the car purrs like a kitten now. No, I’m not ever going back to FIXCARNOW.
1-​star.
EPILOGUE:
What the FIXCARNOW mechanic doesn’t know is that my wife also works in the building and also went to him to change the oil on her car so we got to «compare notes». I’m sure you won’t find it much of a surprise that she of course got upsold on a $ 200 «oil filter replacement». I had her decline being we knew they’d been changed recently elsewhere.

This place always took good care of me when I lived and worked downtown. I’d drop off my little Mini Cooper in the morning, they’d hook me up with a loaner car, and by lunchtime (often) or definitely by the end of the workday, I’d be all set.
Reasonably priced, convenient, and polite. Everything you’d want in an independent shop. Now that the free factory maintenance has expired on my new (er) car, I’ll be taking it there soon.

NOTE: This place is in the garage of the Bank of America building on 3^rd and Hope. You have to go down to the bottom level (there are signs to follow) of the garage.
The situation: After driving downtown for a meeting, notice my car smoking a bit. The bf (who’s good with cars) checks it out, decides its overheated. Needs to be fixed before I can drive it back home. I’m stuck.
The solution: I check Unilocal for a car repair shop downtown and find out about fixcarnow. After finding the place, I talk with Jimmy. He was very nice and took the time to point out what the thought was wrong (radiator cracked, bad news, $$$) and answer all my questions. He makes you feel taken car of. One thing I liked is that he did not charge any labor to diagnose the problem. He charged me $ 390 to replace my radiator. I called my usual shop 50 miles out in the ‘burbs, they quoted $ 330 for the same job. $ 60 to have it finished today, no towing, no rental car? Sign me up. They even stayed about an hour late in order to finish the job for me, which I really appreciated.
The results: Car drives great so far. And there’s a 1 year, 10,000 mile warranty. Also, they are open Saturday & Sunday, which is perfect for us working folk.

I finally got the window checked out and repaired. My friend was in the passenger seat, lowered the window and it it failed to go up again. My regular mechanic recommended that I get a used part from a chop shop over in Glendale. It worked out really well, paid $ 125 for a working regulator and motor. The sales guy in Glendale told me that it was a complicated job to replace it. It is actually a lot of work to repair the regulator and motor. It took my mechanic two hours to install it for $ 80, cool guy that he is after hearing about the history of the always non-​functioning window.
The clowns here at FixCarNow, claimed to have replaced it with a new motor twice. It has never worked properly. My belief and experience tells me that the people at FixCarNow never did it. The owner /​manager probably doesn’t know because he’s one of those that likely does all the managing and none of the work. I am not impressed by this place. Downgraded again to one star for never replacing my motor, while charging me for a new one. Good thing I didn’t take these jive turkeys’ «recommendation» to check the wiring for $ 80 an hour.
Also, please ask your guys to not eat their lunch in my car, thank you. Leaving empty soy sauce packages behind is pretty disgusting. I saved the «new motor» for ya all, in case you want to give me back my $ 500, minus the window glass charge.