Fit2Run, The Runner’s Superstore

Poor customer service! They are leaving the century city shopping mall and they act like it as well! Rude! Staff in general has a bad attitude. No thanks.

Having read the reviews that other customers had trouble getting attention sales associates, when I walked in, I immediately took the first eye contact available and stated my intention to have my gait evaluated and purchase running shoes. I wish I’d gotten her name, but the young lady who helped me was patient and informative, she walked me through the tech process, taking the 10 shoe size it advised with a grain of salt from the beginning and helping me find the best shoe for my feet (9.5) She worked with me for 45 minutes to help me get exactly what I needed. During that time, other customers wandered in and out and I didn’t see anyone else get the in-​depth assistance I did, but perhaps they only came to browse. When the shoes I chose (which turned out to be on sale) rang up at the wrong price, she pulled a manager to take care of it. Really a delight to work with — we left happy. Paying $ 10 over online price was definitely worth it to find the right fit and take them home today.

We were helped by Heavenly. That’s her name. She was knowledgable and patient. She helped my fiancé’ pick a great running shoe. We will definitely shop there again.

These people really know running. I’ve come here a few times now and each person I’ve talked to has talked about how they themselves run and they really know their running shoe brands. The running machine/​test thing is great. They check out where you land when you run, whether you pronate, how your arch is etc. and they have it all on tape to show you right away. They use all of that info to help you pick out the right shoe. I LOVE them! They carry Brooks, Asics, Hoku, New Balance, Saucony, etc. a lot of other brands. They also carry this great roller in both travel and at-​home sizes. These rollers have tracks in them and come in different levels of hardness. Sooo great for tense muscles. I love my bright orange one. The store location is on the way to Macy’s.

I had a great experience with the manager Mary Paige at this store. She was very attentive to my needs, and provided top notch customer service.
She provided options for me and in the end I left completely satisfied.
On the floor staff could use some improvements. I had asked about timeframe of when they have sales, and was told they never do. I was standing next to a wall of shoes all on sale. :[
I think mediocre customer service from staff should not reflect poorly on the manager, this store has a good foundation and I hope to see it flourish as it works out all the kinks as any new business does.

I had a great professional experience here today.
Intelligently and without pressure, Dan introduced me to the store and its impressive way of measuring your feet with color heat maps showing where your pressure points are. It was followed by my running on a treadmill while being video recorded. We watched my running form,
and based on both the mapping and the video I was directed to a pair of Saucony running shoes that happened to be on sale.
For people who run and rely on well fitting shoes I highly suggest this store. They take the time to guide you into making a choice based on more than style.
They do it well and seem to have been well trained in both the products and their benefits.

Great experience, Hailey was very helpful answering a lot of questions I had about a pair of shoe I had been researching and debating for a while now. One of my on the fence points was the arch support, she got me awesome new insoles, another concern was the wild colors of the women’s options and she fitted me for the all-​black men’s version I didn’t know about. Very informative and low-​pressure style, in addition to the cool technology that tells you all about your feet & run style to make sure you’re getting the right stuff for your feet. Prices were suprisingly good and competitive with what I’d seen online elsewhere. I’d add a star for a bigger selection in shoes & more fashionable women’s workout stuff. Great if they have what you want.

Four staff when I walked in, two in front stood around and I had to ask for attention. Least engaging running store I’ve been to.

I walked into this store yesterday in dire need of a new pair of shoes to work out in. I walked in and was greeted by two employees discussing something other than their love of running shoes and the many functions and benefits of said shoes. I get it. You can’t talk shop all the time. However, once that greeting was over, I was completely ignored while the female employee professed her love of Soul Cycle over Cycle House and I even learned that before she found herself Al Bundy-​ing her way into her calling as an expert in fitness footwear, she did promotions for several spin class places. What I did not find out was which shoes were best for my pronating gait. Even when I, quite passive aggressively pronounced, «I wonder if anyone gets any help in this store?» I did not get any help. Another couple came in and received the same treatment. All while these two never left their posts at the treadmill.
What I really wonder is what store will be taking over this place in three months.

I got fitted for the perfect pair of running shoes. Garrett took his time testing my foot structure and gait and now I finally got rid of the knee pain from my old pair. Great experience