First City Credit Union

I work at Hollywood Presbyterian and a couple of my co-​workers have mentioned to me how great it is to be a part of a credit union. They recommended I go speak to joseph the rep from the credit union. He was super friendly and explained all the benefits of choosing first city as my primary banking option. He’s a great guy and we share a passion for baseball. I would definitely recommend him and first city credit to all my co-​workers. Great products and great people at a bank = A+++++

I’ve been thinking about switching over to First City for a while now and I had alot of questions. Joseph was very attentive in providing all the necessary information and was incredibly helpful.

Outstanding Customer Service by Barbara Johnson! She’s courteous, friendly and very knowledgeable. A true asset to FirstCity Credit Union!

Kathy was great. Got a quick refinance done that saved me $$$ and opened a new checking account. I notice that the bad reviews here have to do with inaccurate info or not meeting qualifications. I like how you start everything online and its people helping people in considering credit applications. Also Ive walked into this place and its always almost completely empty all the time. There parking is also great. The procedure they use is updated and quick, all forms are usually uploaded. Nothing like walking into a dealership with a cashiers check ready to buy. Did I mention their AWESOME rates! So far I’m happy to be a member.

Great experience opening a new account! Brenda was of great help… highly recommend

Service there was quick and on point. My teller, Lurdes Juarez, was easy to work with.

This has been my banking group for over 20 years. Although I have used multiple branches, the one in Downtown LA is the best. Every time I walk in the branch manager, Kathy, greets me and makes me feel welcome. I haven’t run into a problem yet she couldn’t handle. I have used most of First City’s benefits and wouldn’t be happy anywhere else.

I never knew it was as good as it gets, i first started about 3.5 years ago trying to buy a car.
I met some wonderful people who came to my job and said why not try the credit union.
I must really thank Dionne for all her help, now my car is almost paid off, best interest rates and friendly service. I highly recommend all our staff including my family to join the credit union it changed my life.
I’m proud to still see those wonderful people every Friday here at my job, i always have questions.
First City you Rock

I am a current member of this wonderful credit union at the moment. I normally handle ALL my business at the LAC+USC county branch because the staff there are like family. You almost forget you’re at the bank because they are so welcoming and treat you just like you deserve to be treated.
Their professionalism is A+ and as I stated the customer service is amazing. Any issues you have with your account or transactions, they will go above and beyond to resolve them for you with ease. When you go to open accounts, inquire about loans, or retrieve money for those fun fun weekend adventures, it’s always a smooth and enjoyable experience.
I love when I go to take out money and I end up sparking up a conversation about things aside from my account. Like how my day is going or how I enjoyed my weekend. The staff always asks how you’re doing and they make sure to wish you a great day.
One of the girls working there, Miriam M, assisted me with my withdrawal and also helped me enroll in the online banking the Credit Union has to offer. She was very very resourceful and helpful and polite. Now due to her helping me that day, I can bank online from practically anywhere I’m at. Talk about amazing customer service and awesome banking options :)
In conclusion, I’m soo glad I chose to bank at the First City Credit Union LAC+USC county location because if it wasn’t for them I would probably still be stuffing my money under my mattress or in my Nike shoe boxes like my family still tends to do.
Thank you guys so much, Romano, Jordan, Patricia and Miriam for always taking care of me and my finances and also treating me like family every time I’m there :)
Sincerely,
Abraham V – A very grateful and thankful customer

I went into the office on Monday to sign loan documents and Brenda Johnson was the best; I was in and out within10 minutes. She explained everything very thoroughly; she even listen to me vent about a personal situation. Brenda truly demonstrate excellent customer service keep up the good job.

I have been considering becoming a First City Credit Union member for a long time now. Initially, I was very dubious and I had many inquiries; however, after speaking to Joseph Uribe I was extremely pleased, not only with all of the information he provided me with, but with his excellet customer service as well. He was very professional; his competent display truly left me with a positive insight about this credit union.

Dionne helped me refinance my car from a 21% interest rate to 3%. She’s absolutely amazing and I would/​have recommended her to all of my coworkers, friends, and family.

The manager Kathy assisted me today. Outstanding service! Great personality, the entire environment is warm and welcoming. Top 10!1

I’ve had many loans in the past through credit unions, and this is by far the worst credit union I’ve ever done business with. Auto loan was good, obviously with great credit you get great rates so that’s not really the issue (that’s earned not given). Their system is so outdated it’s truly mind boggling. It’s 2016 & you can’t transfer from your savings to auto loan to make a payment. It’s 2016 & you still have to go into the branch with cash & make a payment, because online transfers are a capability that’s to far advance for first city to comprehend… IT’S 2016!!! Overall just a hassle, never doing business with these guys again.

I have a great auto loan with a great rate! However, I have a savings account and it’s terrible. The bank doesn’t allow for direct transfer online, instead it had to be set up through bill pay from my citibank online account. I even called citibank asking if they can set it up with my credit union but it’s not possible to set up a direct transfer to First City. So citibank has to send the credit union a check to deposit into my savings account with the credit union. 2 of the checks sent to this credit union, could’ve been a mail issue idk. Luckily citibank was able to cancel the check and refund me my money. So third time’s the charm right? Definitely not with first city. The 3^rd incident was even worse. My bank once again sent out the check to first city and I waited 7 – 10 business days for it show in my account, it never did. I wait another 10 business days to take action as requested by citibank.
So I call both banks to see where my money went and first city credit union says they never received my check again for the 3^rd time (Keep in mind that these are not small amount checks they range between $ 600 – 700 per check. The last check was 700). I then called citibank saying that the credit union never received my check and I was told that the checked had already been cleared and cashed. Citibank decided to send me proof that the check was sent and a copy of the check and who signed for it. So if first city credit union never received my check how were they able to cash it? Either someone there can’t read worth a damn or there’s some sort of fraud going on in that bank because I have to wait even longer to get my money because an investigation has to be done. So for now I’m out $ 700 that I really needed, which was the point of opening up a savings account with them. Don’t waste your time sending money to this bank, it’s literally not worth the hassle but it’s good to have for their auto loan rates.

Terrible, awful, corrupt bank… They steal money from your account & call it a service fee, then when you discover it they say «oops, our bad», then agree to meet you in the middle and and reimburse half. Stay away from this place.

The ladies at this branch were very helpful. They were able to fulfill my request for account paperwork and my request was processed in a day.

If I were you to save yourself the aggravation, I would not do business with First City Credit Union. I visited this branch to open a Basic Checking Account, I started the process online and was prompted to go inside a local branch to complete the application. When I arrived there I was met with Veronica – Personal Banker – she pulled up my application on her computer and saw that I needed verifiable documents to establish the account. No problem, one would think.
Veronica, told me what documents were acceptable and I agreed to bring in a Banking Statement of my credit credit that showed my address. I went home logged online to my account and printed out my statement. I then went back to the branch showed them the Banking Statement of my credit card and Veronica showed it to her manager, her manager met me at Veronica’s desk and said this document is not acceptable proof of your address. Veronica’s manager said she has to have the original print out. It made no sense to me when I was told that.
Wether I got a print out on my computer or at a branch my credit card is with, wouldn’t make the same difference, if I gotten it on my computer. Again, it made no sense! I was infuriated giving all the back and forth and the misinformation by Veronica and the manager. So I ended up canceling the account!
I don’t mind providing information because it gives one assurance of security and safety but to be told one thing and you come back and your told another thing leaves blanks and question marks in one’s mind, and your saying, «is there something I missed or didn’t understand!»
People, go some where where the process is easy and smooth! I did!

Hi all, all I have to say It’s time for me to move on, Mr. Netto L review is right on TARGET !

I was considering opening an account as I found them on a list of healthy credit unions but was reluctant based on the other negative Unilocal reviews but I thought I’d give it chance since it was rated ‘healthy’ but upon visit, I was meet with the most MISERABLE people who were so RUDE that I don’t care how ‘healthy’ this credit union may be in terms of financials, I will not put funds where its staff is completely void of any customer service.

This credit union does not assist their members when they are in a finical need. I would highly recommend looking into other credit unions that value their members. Sure I was able to get a 2% on my auto loan with them but considering that they do not value me as a member is very disappointing and the rate is not worth it. I will be looking to take my business to another credit union

I called for information regarding a loan. The phone rang for 8 rings before some lady picked up and said in a rude tone «please hold…» and put me on hold the second she finished the phase. I was then on hold for over 15 minutes before I decided their customer service is atrocious.

This credit union is not very customer friendly.
I had a car loan services through them for several years. The actual loan was never an issue, but rather the customer service. Anytime I would call the customer service line — hold times were 15 – 20 minutes just to speak with a customer service representative.
When I paid off my car there was a balance transferred to my savings account. When I called to find out the status of the refund I was told I either had to 1.) come inside the the branch to close the account or 2.) fax in a letter asking to close my savings account with the account number, copy of drivers license and a signature. Unfortunately, that was not the truth. I received a call from Ana who left her wrong extension on my voicemail. I then contacted the customer contact center and spoke with Sebastian who was unsuccessful with helping me as Ana was the only person who could assist. However, he did opt to take down my information and give me a call back.
Later in the day Ana called.
Unfortunately, I’ve been a member with Logix Credit Union for 7+ years and Chase Bank for 14+ years and have never have experience such a lack of customer friendliness via phone or having to wait 15 minutes to speak to a customer service representative in the banking industry.
I’m glad I will be closing my accounts with First City and never have to deal with them again.

I’m a military reservist and i thought military related banking services were the best, i was proven wrong when i met my amazing personal banker Miss Veronica along with Supervisor Matt as they have done above and beyond what i expected from any banking institution.
From the 1^st week i landed a job at LA County up to now, Miss Veronica has helped boost my credit from below 500 to close to 600, and my wife having zero credit to 700pts. I started with a shared secured loan with 1.5%, then i followed with a car loan originally i can only get 31% interest based on my credit, but by having several months good history with fccu, she got me approved on a 6% and that was the first time in my life im having to pay that low of an interest.
the following month along with her guidance as my being the cobuyer of my wife’s car that we were able to increase her credit from zero to just below 700pts, she got my wife her very first personal loan at 10% then we moved to refi her car from 25% by a very abusive car finance company down to 2 ½% !!! interest through first city. were saving about $ 10,000 in her car alone and same terms but monthly pymt came down frm $ 425 to $ 250 per month.
Much to my surprise, as i mentioned to my work supervisor all the help i received and that she was having difficulties getting her car refi because her son is also in the army based up north, while her being the cobuyer is in southern cali. Miss Veronica along with Supervisor Matt followed thru what was lacking by the other branch, did not stop to leave us uninformed, until finally it wenth thru.
Not only has FCCU Miss Veronica and Supervisor Matt has done so much for us by their personal attention and follow throughly in the process always keeping us informed, but they also helped my work Supervisor.
These two people or rather banker and supervisor are a great team unlike any normal banker. They really go beyond that mile for you, and as they wait your turn to complete the mile, their at the end of the racetrack encouraging you, guiding you, and at the end are the rewards more than just a thirst quencher, but you become a winner…