Felix R Canout, PT, CSCS

I do not recommend this establishment to anyone. I do not understand how some of these physical therapy aides got hired. The PT aid I was assigned constantly talked about subject matter completely unrelated to my care. In fact, she spoke about band members she had met, how many concerts she goes to. She even gave me her phone number on a ripped off piece of paper, entirely unsolicited. Now THAT is completely unprofessional. I highly doubt she has any medical training at all. I actually got so embarrassed and uncomfortable by her shameless flirting that I got red in the face, and another patient said very loudly, «Ooo he got the hots for you, girl!» Now that would actually be funny if it wasn’t so painfully unprofessional and demeaning. There were many hints that she would take me to free concerts or that she wanted to go hiking with me. Even if I did find her attractive (which I absolutely don’t), that kind of behavior is completely uncalled for from a «medical professional» that I am paying money to see. The staff, as another reviewer pointed out, gossip across the room constantly.
I should have complained and talked to management right then and there. However I needed to fulfill a certain amount of physical therapy sessions in order to qualify for a shoulder surgery. While I was supposed to do 12 sessions, I only did 8 because I could not stand it anymore. This aid actually made me so uncomfortable that my shoulders would tense up, prompting her to touch me and remind me to keep my shoulders down. Now normally I would have no problem with a physical therapist touching me, but given the context I was uncomfortable.
Well I got the surgery, and lucky me, I was referred to the same clinic. Due to the convenient location I actually went back (god help me). Luckily, their system was down and they refused to see me that day. I figured it out and called my medical group for a referral to a new physical therapist. That was two weeks ago. So due to their incompetence, I am two weeks (soon to be three) behind schedule. Luckily I have excellent healing potential and know how to do the physical therapy exercises for my shoulder, and have access to similar equipment. Others may not be so lucky.
To top it all off, I requested a week ago to speak to a manager about this issue. I have called three times, left my number with the receptionist, and left a voicemail. I have received no response to date. I was told the manager only comes in after 4:30 pm on Monday and Friday. No wonder this place is so terribly run. The two lead therapists behind the computer seem to know what they are doing, but as a patient, I hardly received any attention from them. Unfortunately some of the staff are downright incompetent and harmful, and management is apparently nonexistent. AVOID THIS PLACE LIKE THE PLAGUE

Worst experience, Unprofessional staff, they pretend that they are busy but once you go there you see they are anything but. Super OLD staff and old school ways of doing things, i stoped going after two visits. They told me that my insurance will take-​care of everything but a few months later i got communication from collection agency saying that i owed them $ 60 (yes only $ 60) and they had reported my credit agency that i had an outstanding balance. The truth is that they never reach-​out to me but they caused my credit to drop 23 points for $ 60. I will never do business with them and i don’t recommend them to anyone either.

The staff are actually very nice and friendly. The thing is Sandy has horrible customer service. For my first session, she barely even looked at me, went and got a couple sheets of paper with stretches listed on them and didn’t even hand them to me, threw them on to bench I was sitting on and that was it. Because this is a workers comp case, I only had six sessions and wanted them to be worth my time. Each time I came in it was a disappointment. The staff are nice but don’t know what they’re doing and rely solely on Sandys instructions. Half the times I spent at each session was waiting around for the staff to figure out what they had to do with me. They didn’t even know the location of the injury, let alone what to do to treat it. It’s all just very unorganized. It seems like everything is based on Sandys final decision so the staff keep having to interrupt each session by asking Sandy what they had to do next. By the second to last visit, I was starting to think it wasn’t even worth coming in anymore. After my session I walked up to the front to schedule another appointment. The woman who is usually there wasn’t at the time so I was standing around for a couple minutes. Another staff member just looked at me like a was a nuisance in his busy life and asked what I wanted. I told him and he asked me to call the office later cause he couldn’t make the appointment for me. That was that and I didn’t call back for a couple months. The holidays came around and I had had it with this place anyways. Until this last week when they finally called me and booked me an appointment, I decided to come in and finish out the couple sessions I had left. My appointment was for noon. I showed up at 11:30. Time goes by and everyone is being called in except me. It was 12:15 when I’m finally taken in only to be told that I’d be waiting for another five minutes until Sandy was done seeing her other patients. It’s now 12:26 and nothing yet. Since I only had 30 mins left of my session time, all of which was wasted sitting and waiting, I decided to leave. Overall, just very unorganized and unprofessional.

I just finished my 12^th visit and this place is great, I mean the real deal! I had been to 2 other therapy clinics before my insurance sent me here. Sandi, my therapist took the time to explain what my problem was and why my exercise homework was important. No body had ever explained it to me before, not even my doctor. She took time out of her lunch to write a letter to my doctor to ask for more visits so I could reach my goals. My hand is so much better now but not yet 100%. Her assistants, Anna and the others always took time to make sure I was doing my exercises correctly and Patti would always call me to remind me of my appointments. I know I will get my hand back 100% with this clinic.

I actually got horrible treatment here after surgery for a broken wrist.
Lots of issues: the place doesn’t seem clean. What’s with the chamois-​covered pillows everybody rests their arms on? they look disgusting. Then, when Sandy (the owner) came up to tell me to wash my hands before she would apply lotion on my wrist scar, she rubbed under her nose vigorously before she started the massage work, with no gloves. This is not acceptable.
The staff circulates, and shares patients in the middle of treatments. They are gossiping all the time. Sandy the most. She told me all about her cruise to Mexico, which was great except for stopping in Mexico. Then she had an extended discussion with several staff within 20 feet of her, waving her hands in the middle of the massage. She walked off and left me with another staff person, and when I asked her a followup question about my treatment, she started a sentence but broke off and walked in the back to talk to another staff member, and never returned. I figured I was done.
Just a mention about their business practices. I had a referral from my doctor, and walked over to the office to see it and make my first appointment. I asked what the fee was (I was unemployed and uninsured), the receptionist left for quite awhile and came back and told me it was $ 120 for the first consultation and $ 60 per visit after that. I went in two weeks later, and was charged $ 140. When I complained, they insisted that that was their right, that was the fee. They didn’t care that the person responsible for communicating to clients had misquoted (I think she was a temp employee who had worked there before).
Anyway, it was a shabby experience, I don’t know what I’d do if I were in the same situation again being offered such bad care.
I did write to Sandy and her husband, with a copy to my doctor, but nobody replied.

ABSOLUTELY AMAZING! I can’t say anything but great things about this office. From the therapist and aids to the front desk everyone was so professional. They were able to accommodate me very quickly and had very early and late office hours, which were so convenient because of my work hours. I was treated after my knee surgery and the therapist was very knowledgeable and took great care of me. I enjoyed being treated by this facility.
My father and grandmother also had surgery so I recommended them this facility. They both had the same great care I did and speak very highly of the care they received!
I would highly recommend this facility to anyone.
**** My grandma had medical and was in no way discriminated by it. She received the same care my cash paying father did and the same care I received and I had Blue Cross****

The Physical Therapists at the Wilshire Center Physical clinic truly have «Magic Hands.» They are able to go straight to the problem area, almost as if by instinct. Then, they are able to follow the problem to it’s source and… it disappears! The Therapists have equipment in good condition to assist with one’s recovery… bands, balls, bikes, weights, but more important than anything, their knowledge, experience, guidance, and attention!

STAY AWAY from this plac!!! The owner Sandy has absolutely no idea what the meaning of customer service is, and completely lacks the willingness to accommodate her patients. I am a single mother of 2 children with a full time job and I have no family to help me watch them. I came to my first treatment appointment to get my shoulder worked on as I have been suffering for many years and have been desperately needing it, and because I had no choice but to bring my boys with me Sandy very rudely told me that «children weren’t allowed in her gym.» I then explained that I was a single parent and had no choice but to bring them with me, and she basically had zero compassion when she let me know that she wasn’t going to be able to give me my treatment.
We drove over an hour just to get to this appointment by the way.
I am coming to a realization that if you have medi-​cal, or any other not so great insurance, the places you get sent will all treat you badly because of it. Please be aware that this is one of those places, and request to be sent elsewhere before you waste your time.

I have an approval from Anthem Blue Cross for physical therapy due to a work injury. As i sat about to begin Sandy realized this is work mans comp and refused me service or treatment of any kind. Xrays and an MRI both show clearly i have an injury. Now after months of pain and a doctors approval. I was turned away ! I will update this later. Zero stars for now ! I still show a charge for the CoPay they said was canceled.

Posted this on his other page:
Felix is REALLY good! He helped me get to the bottom of my chronic neck pain when no one else knew what to do with me! He really knows his stuff and takes extra time to explain anatomy etc.

Much like Maxine, my complaint has to do with billing.
I was referred to Felix Canout and when I called to make my appointment, I gave them all my insurance information and warned them that I was fairly certain that insurance did not cover physical therapy.
They did not check my eligibility or evidently even keep that information because when I arrived the day of my appointment, I had to give them the information all over again.
On leaving, I was told that I would actually be responsible for the full cost of the PT session ($ 140) because they JUST found out that my insurance did not in fact cover PT.
This is why people don’t trust chiropractors and Physical Therapists because they pull fast ones like this.
Had they checked eligibility, I would not have made the appointment. It is very irresponsible of them to not do this simple kind of checking.

Felix Canout is a true genius, at the very least for sure when it comes to the human body.
I’m cynical, so if I see a stellar review I usually think the service provider in question must have had a friend, family member, or employee write such glowing praise. I can assure you that I had no contact with Felix or anyone from his staff prior to coming to his office out of desperation.
I came to him in May 2012 with chronic and debilitating knee and hip pain accompanied with swelling. I went to another highly recommended and well reviewed physical therapist regarding the issues months before, but I felt like I was just another cog in the machine being swiftly shown the exit within my 1hr time frame regardless of how much progress was made, and frankly that I was just wasting my time while progressively getting worse, so I stopped.
In the span of time between the other PT (to remain nameless) and Felix, I visited numerous orthopedic surgeons in search of find a solid diagnosis and hope that it could once and for all be fixed. I got the same answer from each specialist, basically telling me to just seek out therapy to treat the issue locally, and take anti-​inflammatory meds. No one was able to get to the root of the issue, and I wanted a permanent fix, not a proverbial band-​aid.
Armed with my numerous PT prescriptions as the only provided hope to combat my issue, I want on a mission to find the best in town. Given my previous experience I figured it for a fools errand, but I had no other choice. Thank to extremely awesome insurance, I had the great problem of having too many PT’s in my network to choose from, with no logical or discernible way to distinguish one from the next.
I decided to look for providers within a 10 mile radius, and consult with everyone that had any decent reviews online. Felix had few, and less than fantastic reviews so I was initially very skeptical, however he stood out from the pack immediately.
I first noticed that the consult was taking way longer than expected. It turns out that is bc although everyone else I saw was in a rush to get me out, he had was intent on finding out the root of my issue. This showed me that he actually cared which is something I hadn’t felt in any other office.
He went on to ask me questions that I felt seemed unrelated, which in retrospect is due to the fact no one else had the insight to pick up on the issues and ask the right questions. He ended up picking up on something that no one else has, including nationally ranked «best doctors» orthopedic surgeons, and explained what he felt was the leading cause of my symptoms and how he would treat. Although his cause theory and recommended treatment was radically different than what was recommended anywhere else, I figured I should take the chance since I felt so at ease.
I’m now 2 months into my therapy and I feel better than I have in years. I’m experiencing something that I longed for, but had yet to make anywhere else; noticeable progress. Felix is truly a caring provider who takes the time to assess, strategize, and treat the issue no matter if we go over our «1hr appt». To top it off, even the staff are all extremely caring, friendly, and knowledgeable.
Although the facility and equipment isn’t state of the art, or world class, I now know that is no substitute for an experienced and extremely knowledgeable provider who actually gives a s***. BTW, they do have enough proper equipment to get you fixed, it’s just not the shiny glitz and glam that I initially sought out.
I hope you too get to experience the feeling of being cared for, and the comfort of knowing that you are actually making progress and there is a light at the end of the tunnel. If that sounds appealing to you, then definitely see Felix. In my opinion, if you aren’t receiving that level of treatment then you are doing yourself a disservice and wasting your time.
Best,
AP

This review is for whoever does their billing. But really there is no excuse for this kind of bull… If this is your front office this is who you are as a business.
Completely unrelated to my PT, I had a possible cancer diagnosis and my follow up was the same day as my PT visit. As I had not yet met my deductible for that year I told the person at the desk of the concurrent visits and that the billings would hit at about the same time. And the person at the desk said no problem. However with my first statement, and for two months of incorrect bills thereafter, none of which reflected my insurance payment, I received a collection agency notice stamp. When I did finally receive a bill for the correct amount ($ 125) it said FINAL NOTICE BEFORE COLLECTION.
So if you are afraid you might be dying and are experiencing excruciating leg pain and want to be terrified some more and want to go to a doctor who will send your bill to a collection agency for $ 125 so that your relatives will be hounded for your bills after you die this is the place for you.

I give Felix Canout Physical Therapy must highest rating and upmost appreciation. Felix is the best physical therapist I’ve worked with – and I’ve worked with several. The therapy protocal is excellent, designed to help you build stength, stamina and flexibility. Felix also taught me how to protect my body in practical ways, ie at my work station, how I sit, reach, etc. In the two months I have been with Canout Rehab, my pain has decreased by 80%; I’ve been able to return to fitness activities such as dancing, swimming, yoga, etc. If you are contemplating surgery, or looking for a post-​surgery rehab center, I highly recommend Canout Rehab (there are several locations) They are a «10 *» rating in my book.

After my car accident, I was sent to physical therapy for my back and neck pain. This place was AMAZING. They got rid of virtually all of my pain. The therapists are seriously the nicest and sweetest people! Never grumpy or impatient, they were helpful and answered all of my questions.
So if you need physical therapy and want to get it from caring people, go here.