FedEx Office Print & Ship Center

In terms of expectations vs reality, this FedEx location totally won. I was expecting this location to suck royally in terms of quickness & service due to the previous reviews but was pleasantly surprised. I went to pick up a package & gave myself 1 hr 30 min on the meter. Returned to the meter with a full hour to spare.

The manager here is really really nice and very helpful along with an associate named Carlos. I was shipping 10 boxes and Carlos was so sweet to help bring ALL boxes into the store and was just very pleasant and funny. The next day I went back to ship the last 2 boxes and Marvin was the rudest, unhelpful, most unpleasant person I’ve ever met. He put the measurements of the box in wrong and charged me almost triple, long story short today the manager called and corrected everything Marvin could have. I really appreciate the manager and Carlos thank you for making my experience great and for all your help.

There was a manager-​acting type guy here who was beyond condescending and rude. wouldn’t go to this location.

The one clerk is so rude and dumb ass. How stupid and impolite he is!!! Even it was his fault, he never apologized to me. Furthermore he was angry to me. Omg coworkers are so poor they have to work with him what a pity! I have no plan to use here ever!!!

Grayson at this office is the best! I send a lot of work projects here and he always helps me get things done.

The best fed ex in the world! The gentlemen working here provided the best service ever, taking the time to figure out the problems with the files I needed printed. They were patient, kind, and so so helpful.

Ran in for a last minute project and the man working was awesome! Helped me with everything… print, copy, email, binding, etc. he was equally helpful to the other customers.

Convenient for me and was a breeze getting in and out at 11:30am on a Monday. I was riding my bike so I didn’t have parking problems. I look forward to sending Ebay packages from here in the future.

Horrible service. I came to this location to pick up a package and no one acknowledged me, no one asked if I needed help with anything, no one said to please wait a moment. I literally stood at the counter for 10 minutes watching everyone unload things but if you have customers they should come first. There were two other people standing behind me in line and we all just couldn’t believe how bad the customer service skills were there. I definitely will never use this service again.

Worst service ever. The manager Dennis is racist and charges people different prices.
Don’t ever go here.
–SSM

Love love love this place. The staff is so nice and quick to help me whenever I go. I would recommend this Kinkos to anyone. Plus there’s a Starbucks across the street which is always a plus for me. You will ALWAYS be able to find street parking for like $ 2.00.

Customer service is the core of any business. A friendly greeting, be attentive to the customers needs and most of all making sure the customer is happy to refer people and to come back. I know because I am in the customer service industry. I run a restaurant/​nightclub in Los Angeles and I know if my guests are not happy, they will go somewhere else. I am not saying that I am perfect and my business is not without its problems, I am saying it is how we handle the situation that makes the difference.
FedEx Office received a package for me, it was sent overnight and it was waiting at the store. I drove 50 miles in traffic to get the package that was supposed to be shipped to the FedEx office 1 mile from my home. The store closes at 6:00pm and I arrived at 6:10pm after driving around and parking on the top floor of a 4 story parking structure and running around the block to get to the store. I entered the store as it was not locked and the CSR told me we are closed. I expained my situation and told her I need to just pick up the package. She again said we are closed and the computer is off and she can not do anything. I have the tracking number and my ID she did not need the computer to verify this. Also, What company actually shuts off their systems before they close. She was helping a customer so she shouldnt turn off a computer in the middle of helping people.
This is poor customer service and a bad representation of a quality company. I am not upset with FedEx, I am upset with the poor quality staff that is running the business. Maybe I am over the top, but in my restaurant if the kitchen has just closed and I still have kitchen staff in the building, you can be sure you can order food. If I send the box office staff home for the night and a guest wants to come in, I will make sure they get in. This is customer service, This is the service I get from the FedEx drivers who many time will make a 2^nd attempt to deliver packages.
FedEx on Central is a blackeye on the face of Federal Express.
Yaritza, you need to understand the company who employeed you, Integrity and customer service are not just words, they are a promise. Today you have left a bad impression in the mind of a customer. It is a shame that a good companies will bear the burdon of poor service becaue of the actions of one employee. Yaritza, you are the least helpful person I have encounter is years.
Michael H

Grayson and his team are amazing, from tracking down the correct paper source and having the patience to deal with my designer nitpicky needs, I couldn’t be more impressed and happy at how the end product turned out. These guys know what they’re doing and do it damn well, thanks again.

— I went here to: print 100 pg document on heavier weight paper, in color, and mail to different state. Had my file in a thumb drive, in PDF– had to connect the thumb drive directly to printer and made payment on the printer as well. Machines are great, they print fast and well. The place also has 2 PC desktops to edit your document as needed (although I brought my laptop in case I need to make changes).
— Service: Very friendly staff, attentive, knowledgeable, and efficient. I didn’t waste time when I was there for sure.
— Parking: street, public parking structure within a block, free parking in Honda Plaza or Office Depot
— Other: Clean, well organized. Plenty of desk space to organize your documents prior to mailing.
— Am I coming back? Definitely.

I just left this fedex location.
Grayson, the man working the front was so nice and patient with me even though I was extremely stressed, this having been my third attempt to find a particular package.
5 stars for Grayson!

Grayson went above and beyond and had my poster waiting for me when I went to pick it up. Amazing customer service and super speedy.

Although the service center is not as big as your Wilshire location the staff is far more attentive, courteous and involved.
As a resident of downtown I am thoroughly content with the convenience and level of service by this location.
I sincerely thank you.

I had a big, complicated order to print for my company. Grayson was very patient and informative. He even directed me to talk to someone from their company in Texas to ensure I got the lowest price. In the end, they delivered on time and the price was fair, well within budget. Thank you, Grayson!

First and foremost, allow me to admit that I detest this Fedex with a passion.
First off, parking around here is nearly impossible. It’s located smack in the heart of Little Tokyo with its storefront awkwardly jutting out like an architectural middle finger to everyone who steps in for some simple printing/​shipment.
Second off, the employees have more often than not, been grouchy, rude, and almost borderline condescending. And I’m saying this based on my past experiences for the past 3+ years I’ve begrudgingly come in for basic printing needs.
As a result, I expected little in the customer service department when I walked in yesterday to print some fliers, but I was totally blown away by Grayson. He was super chill, very efficient, and had awesome multi-​tasking skills. He even helped me cut all my fliers (100+ printed sheets) to save me some trouble of using the manual heavy-​duty paper trimmer, without my asking him to do so.
Super super appreciated his services and as weird as this sounds, I may just call in ahead of time to see if when Grayson is in, if I ever need to use FedEx’s services. Props to the management for finally hiring someone who knows what he’s doing and understands basic customer service etiquette.

First off I would like to Thank Caresse for her help, she seemed to be the only employee at the counter and greeted me and assisted me in printing out a document at the Internet station.
She also had to deal with different parties and still attentive.
Thanks!