Factory Service Appliance Repair

If you ever consider buying a warranty for an appliance, make sure the retailer doesn’t contract with A&E. You’d get a better result and save time and money going to trade school and doing the repair yourself.
This company uses the following tactics to avoid getting the job done at all costs:
— They don’t answer the phone — average hold time 30 min — 1 hour plus.
— They don’t keep records. By the second or third visit they’ll tell you they have no record of your issue or ever talking to you.
— They order parts from a supplier in China that takes over a month to ship the part, then they lose the part and all of your records and require that you start over.
— They only do certain parts of the repair. Others you need to do yourself like move and disconnect your dishwasher by yourself. They’ll require a home visit to verify that you’ve done this part of the job yourself before they send a technician to perform any type of diagnosis whatsoever. They won’t tell you this over the phone however, you’ll need to wait several weeks to set up an appointment for someone to come out and tell you that this is how their process works.
From my experience, making any progress on a repair with A&E will take 3+ months, 4+ visits and 10+ phone calls. Getting the repair actually completed, maybe 6 – 12 months, maybe never.

Simply tell your home warranty company you refuse service by this company. They will put them on your «blocked vendors» list.
My experience: They no-​showed first appointment. Second appointment, they showed and gave a ridiculous story about why my dishwasher won’t drain. They said it’s normal to have water standing in dishwasher and maybe we should try different soap.
Not reputable.

IMO THEY ARE INCOMPETENT. My home warranty company sent them. They did not fix the dishwasher. They said it was the line to the sink. I know this was not true. I asked them to not send the same person. They said they were going to make me wait another two weeks to get someone out there. I told them if they sent the same person that I was going to have my wife Videotape the work. The extremely rude woman on the phone said that they did not consent to being videotaped. She got even more rude from there. This is after they had lied about the status of my repair the previous week. It’s been almost two weeks since I’ve called AHS regarding this. DO NOT ALLOW THEM INTO YOUR HOME.

The hours posted here are BULLS*^T! If it were possible to give them no stars then, I would. They have the worst customer service, and their technician have absolutly no idea what they are doing. They spend more time talking BULLS*^T than actually fixing anything. If it weren’t for my home warranty company then I would never use them for anything. They called me at 5:30 pm and left a voicemail that they need to reschedule they appointment that they were supposed to be at, at 4 pm. When I returned the phone call 4 minutes later, their dispatch personel said «I cannot help you since the office is closed and there is no one else here». I just make appointments, she was rude and was not at all help full. The problem first started on Saturday and they originally said some one would come out on Tuesday, then on Tuesday they said no one would be able to service it till Friday. Seriously one freaken week before they can get someone to take a look.

HORRIBLE HORRIBLE HORRIBLE! My home warranty company sent them and I have lodged a complaint with them. If there were Minus stars to click to rate I would. Apparently they find it acceptable to make customers 2 weeks for a part for the fridge. When I called to find out the status since I never heard back from them she couldn’t give me a date as to when I can expect the parts. I asked to speak to a supervisor and was told there wasn’t one. Do yourself a favor and decline if your referred to them!

Horrible Company. Rude when coming to diagnose my oven issue. We needed new hinges and had to have them ordered. The range company called me to inform me the part shipped and I had to call FSAR to track down the part and schedule an install date. When the technician came he did not even have the parts and didn’t know why he was there. Sooo I had to schedule another date for install. Had the parts installed by same rude individual. Now a few months later the door won’t close and they won’t come out to fix without charging another fee. Find another company that will stand behind their work.

Sent out by my home warranty company, they did fix the washer but the piece where my softener goes was left off & when I attached it, it would fall off during the wash, so I don’t know what they did to it… They weren’t very friendly or talkative, except on their cell phone, and they parked on my brand new driveway, as if there wasn’t ample street parking???

Check out the Better Business Bureau grade: F. No more need be said

This company is the epitome of un-​professional customer service. I was assigned these guys through my home warranty company. It took a week to get them to call me back. When they came out it took me 10 minutes to convince the «repairman» that my oven was actually locking shut, even though he said it was impossible.
Once I was finally able to show him I was told he needed a part and would call and make an appointment. One week later, I finally schedule an appointment for 2 weeks in advance. 12 hours before this meeting, I received a voicemail informing me that my time window was moved from 8 – 12 to 2 – 6 on a saturday. When I called to tell them that this simply didn’t work for me, the receptionist was completely inconvenienced.
It’s been a month and my oven isn’t fixed. The worst part is that since they already have the part, American Home Shield Warranty (review coming next) will NOT let me use a different company. Short story: I’m going to have to pay for this repair myself. Danger do not waste your time with these guys, your blood pressure will thank you!

Terrible Terrible Terrible Terrible Terrible Terrible Terrible Terrible!
They were rude, showed up late, and never apologized. They had promised to show up between certain time frames, and never even called to explain their no shows. I hope no one uses them, and hopefully my home insurance drops them as a contractor.

Really bad. Don’t call.

WATCH OUT! Called for service on a 2 yr old GE washing machine on Jan 11^th and scheduled an appointment for Jan 13^th. REASONABLE. Technician arrived within appointment window. Diagnosed problem & said he could order part & replace by Tue/​Wed of the next week. REASONABLE. Called the Service Center on Jan 18^th to check the status of the part and they said they had not received the part & could not tell me when it would arrive, but would call when received. Later that day, received a call confirming the receipt of the part and wanted to schedule an appointment. Asked if we could be available the next day. I said «THAT’S GREAT». A few moments later they responded that that appointment was not longer available and the next available appointment was Jan 23^rd. VERY UNREASONABLE. Technician arrived on the 23^rd and completed repair.
BOTTOM LINE: 10 day for a simple repair which took the technician 30 minutes of work. Cost $ 100 Labor & $ 140 Parts (On-​line, I found the same exact part new and available for $ 60 with next day delivery).
BEYOND THAT: They advertise on-​line a 15% discount for New Customers, asked for discount and they said they had no ideas what I was talking about.
BUYER BEWARE!!!

**Our service was in HB, but this is review is for the overall company. I won’t even try to steer you away from this company, but will tell you my story and I’m sure you can make your own judgement. I called Oct 22 and got an appointment for Oct 24 between 4−8pm. Perfect! Well, 8pm rolls around and the repairman shows up at about 8:30. Okay, I’ll work with it, because I reeeeally need my oven to start working again! The repairman informs us that they will need to order a part & will call us the next day with an approx. date of when the part will come in. They did call, but only to tell me the part is on back order and they do not know when it’ll be in. A week rolls around, so I call them to ask if there’s an update & they said the ETA is Nov 5. So, today Nov 9, I call them again because I’ve yet to hear anything. The woman tells me my ticket has been closed, because they’ve left numerous messages for me. REALLY??? Then why am I calling you to check on the status of my order? Now I’m coming up on Turkey day with no oven repaired yet! Also, she said the price to replace the CONTROLLER on my range was $ 110 and the service fee is $ 140. Anyway, I called Home Depot which I wish I’d done in the beginning. The part cost is $ 8… Guess we know now how they’re making it in this economy!

horrible company. rude service. check out their fake reviews on other sites that are obviously written by the same person on the same day. wasted ½ day off of work because technician had a family emergency. did i want his child to stay at school sick? not necesssarily, but i should not have even been asked this question. exceptionally rude phone treatment from the «manager.» this was after waiting weeks for part to come in after being promised earlier dates. waiting for the repair to actually occur before i call my home warranty company to complain. wondering if i should have just paid a respectable company myself rather than going through home warranty for $ 55 service fee. My time and emotional well-​being are worth much more than the money I saved. do yourself a favor and look elsewhere.

We had a repair man at the house yesterday for our Fisher Paykal dishwasher problems. He was grumpy, condescending, and completely useless.
We’ve had a lot of experience with these dishwashers and this guy basically told us that we had loaded them wrong and that they were fine. Even after considerable discussion that the sounds and error messages that were being generated were not normal, he basically said we’re idiots and need to learn how to load the dishwasher properly.

He took our money and left.
Never, never, never again.
We would have used our normal repair service, but we’re being referred by a home warranty service and this is who they chose.

Came out twice to fix a dishwasher. Still doesn’t work.
Grotesquely screwed-​up attitude on the dispatcher, tonya, the self-​anointed «I’m the highest that you can go,» when a supervisor was requested. Just feeds BS after BS to justify her recalcitrance. Foul, rancid taste in mouth dealing with her.