Extra Space Storage

If you enjoy feeling helpless and relish paying over $ 100 a month for an angry little man to keep your belongings captive in a smaller-​than-​advertised cubby, then this is the place for you!
I am not one of those people who thinks that the customer is always right; I follow the rules and expect fairness in advertising. For example, if the website and automated phone system says the gate hours are until 8pm, you can count on me to be out by 8pm. For some reason, the manager decided to deactivate the (single) elevator at 7:45pm, so I was left on the first floor with a carload of stuff on a dolly unable to access my storage unit. All the stairwells were locked. A massive, androgynous person who seemed to be an employee yelled at me that I had to leave. I showed her (I think it was a her?) my phone with the hours listed on the Extra Space website for this location. She refused to help and I asked for the manager. That’s when another androgynous fellow, this one named «Martin,» showed up on the scene and proceeded to give zero f#@ks in the rudest way possible. Hey Marty, if you’re reading this, remember it’s not the customer’s fault that Mommy and Daddy didn’t hug you enough, or that you have a micro penis. Quit the Napoleon routine and do your freaking job, which is probably the easiest on the planet and happens to involve CUSTOMER SERVICE. That night, I had to lug my stuff back home due to his refusal to help. The next day, the regional manager, Michael, got in touch with me and was very nice (that is why this review is two stars instead of one). He assured me that the elevator and gates should stay open until 8pm. A week later, I went back to my space to grab something I needed and had the same problem. Martin and I got into a shouting match over the telephone and he locked me into the building (!), where I remained for 45 minutes until I reached the district manager on his cell phone, who made Martin do his job. Oh, and did I mention that they screwed up the accounting, so that an extra $ 100 was charged to my account, making it «delinquent» five days after moving in, and rendering my space inaccessible? Martin contacted me on the phone after I complained to corporate, saying I had to come in with my receipts to correct his employee’s mistake. Unbelievable.
To those potential tenants out there, don’t make the same mistake I did. Heed the negative reviews on this place; they are all true. The alley ALWAYS (100% of the times I’ve been) has shady characters loitering about, there is often broken glass on the asphalt, the storage spaces are all smaller than advertised (4’x4’ is really a 3’x3’, and 5’x5’ is really 5’x4’), and the on-​site management is unapologetically awful. I hope the regional manager has the sense to fire Martin and instead hire someone competent. Not to mention, the only thing keeping thieves out of the spaces is chicken wire at the top, so it would be super easy for anyone to break in and grab whatever. This sketchy place was a headache. Choose somewhere else!

It was good for the time frame I needed it. Fix this. JUST ONE ELEVATOR. What a bummer!

Martin made for a quick and painless check in. I only needed storage for a month while rearranging things while my partner moved in. We got half off the first month, even though he knew I only wanted one month total.
The units have doors that swing open, which I prefer to the units with roller doors, because items can shift or fall and jam the roll door… not the case with these!
So after paying only $ 56 bucks for a month of use of 5x5xfull height storage unit, I moved out easily, thanks to the controlled access parking area, so you can leave your vehicle unattended and unlocked without fear of meddling.
Minus one star for the fact that there are definitely a lot of shady characters in the alley where you access from, but that’s not really something that the owners and operators have much say in.
I would definitely return here for storage needs.

This facility is great! It feels safe and secure; well maintained; friendly staff; and the best part is you can unload within the garage, so if it’s raining, which it was when I was unloading, your stuff doesn’t get wet. The only drawback is the neighborhood is a bit shady. There was a girl on drugs stumbling and rambling on the streets with no bottoms on, and a sketchy neighbor asking if any of our stuff was for sale as we were unloading it. Other than that, I’m pleased.

if you value your money, safety, and dignity… do not rent here or at any Extra Space Storage facility in Los Angeles. They’re liars and crooks. RUN. I had a horrendous experience with this facility, the manager Martin R., and with their phone bank staff.
First off, this place is NOT SAFE. Right outside the garage doors (which are located in an alley) is a mini tent city full of men drinking and throwing beer cans, shady characters wandering around, transsexual prostitutes and homeless people (many who are high as a kite.)
Secondly, I moved in with a 15-​foot moving truck, which I pulled into the garage and unloaded. Just 4 months later, I brought the same 15-​foot moving truck to move out. Even though there was plenty of room in the garage, Martin wouldn’t let my movers pull the truck into the garage. He said there wasn’t room (there was). I was never informed that there was a truck size change policy, no emails were sent about this, and there are NO posted signs saying that you can’t bring a 15-​foot truck inside the garage. But there is Martin R. running and waving his hands wildly and spewing a million words a minute about why you can’t put
Third, Martin made my movers park 3 feet away from the homeless drunk/​drug camp, right outside the storage space gate. That’s right– an open moving truck full of all of my belongings is now on display for a bunch of vagrants. I had to sit out there, 3-​feet from the homeless camp, alone, while the movers were busy getting my stuff. AND, the extra time my movers spent navigating the gate each time they came down, the bump over the driveway, etc. cost me an extra hour and a half in time and mover fees.
Fourth, I complained to the corporate headquarters, once over the phone and once via the lovely survey they sent me about their horrendous service. I was told I’d get a phone call in 24 – 48 hours. Well. It’s been over 48 hours (in business days) and I haven’t heard a peep.
In short– NEVER. AGAIN.
P. S. They raise the rent after 5 months. The interior is old and shoddy and smells. The hallways get skinnier then wider for no apparent reason, making it hard to navigate.
ANY OTHER STORAGE SPACE WOULD BE BETTER.

Martin is great! Super helpful and friendly. He goes out of his way to get you all that you need and gives you all available options in a non-​pushy manner. Great security in and out. Which is great because there’s a shady crack house next door.

One of the regional managers reached out to me to honor Martin’s pro-​rated quote but I am still waiting to see if I actually receive the refund before changing my rating on the company. However, I still standby my thoughts on Martin. He definitely needs some customer service training.

First let me start off and say that this was going to be a one star review…
I called their corporate location on Monday to set up a 5×5 space with the first month free as part of their promotion. My information was taken down, I gave my credit card information and was told I was being charged a $ 10 deposit fee, and everything seemed to have been taken care of. I told the customer service rep. that I would be going in this week and she said that I can go in whenever I want and they will have my information and reservation ready for me. She also told me that I would be getting a call from the manager of this location to touch base.
I called Thursday morning to confirm because I had never received a call from the manager. This time I was helped by a different customer service rep. She assured me that I could go in whenever I wanted and that I was all set up. I told her I’d go in today. She gave me their store hours, which ended up being really off.
I showed up just in time before this location closed, phew! Well it was all down hill from here. None of my information was on file and I wasn’t going to be given the first month free! Luckily their employee, Johnathan, was able to help me out! I can’t say enough about how at ease I was because of Johnathan’s customer service skills. He’s a funny guy but very professional and thorough. I was pretty pissed but within 30 minutes I had my storage space set up.
Overall this location is really clean and tidy. (Johnathan was cleaning when I got there.) Street access is great. Glad that Johnathan was able to turn this situation around for me and saved the day!

I am actually happy to write a positive review for a «storage» facility such as Hollywood’s Fountain St. location. When I started with the facility two years ago I had the pleasure of working with a «Kenneth» (since relocated to another Extra Space Storage facility), «Martine», (manager currently still there) and of course that wonderfully understanding customer service team who made the difference in my case.
I have always heard about and dreaded entrusting my life things to a storage facility because of all the horrible stories of loss… well yesterday I could have had my own sad story to add but Extra Space Storage intervene and made me a very happy camper so kudos go out to a storage facility company who showed me that their customers are more than just a unit number.

There’s a weird kind of Algebra with city life. When you live intown, you typically spend more for your rent than you do elsewhere, and in return you get less space. That often means that you need to find storage space… which also follows the same «get less for more» pricing.
After LOTS of research, this location is perhaps as good as it gets for the Los Feliz/​Silverlake/​East Hollywood area. You can get better deals, but you need to drive farther (maybe not by much, but it’s nice to have your storage virtually around the corner).
This location is pretty clean, seems secure, and has decent service. The only criticism is with how you access the facility. To enter, you have to drive down an alley to get to a secure-​code entry gate… but the alley is filled with creepy derelicts that are ALWAYS there.
Admittedly, they aren’t bothering anybody and they’ve never said a word to me or whatnot, but still, it’s not pleasant having those eyes on you as you are trying to enter a supposedly «secure» building.