Expert Car Wash

Oy! What a disaster this place. Before I even begin, let me say that the manager said that «A LOT OF PEOPLE COME HERE AND SAY THEY WILL GIVE US A ONE-​STAR REVIEW, BUT WE DON’T CARE ABOUT IT, SINCE Unilocal DOESN’T HURT OUR BUSINESS». I hope it does, eventually!
I’ve been coming here for years; not cause I’m in love with their work, but cause it’s close to my work. Two days ago I got an Ambassador wash for $ 31.99 (+$ 6 tip), but when I came back to pick up the car, I didn’t inspect it as I usually do. Soon I realized that my front window is all oily like they used the Armor rag to wipe the windshield from inside. Let’s just say, I’m glad I made it home in one piece!
When I came by and politely explained the issue (and showed my receipt an the picture of the windshield), the manager had that lovely misogynist «let me explain that actually t’s you who’s in the wrong, little girl» attitude saying that the windshield turned oily because I didn’t leave the windows cracked open in the car. I explained that it’s his employees who didn’t leave a window cracked, not me, to which he said that they don’t move the windows in the cars. Catch 22, huh?
Needless to say, my suggestion to get my $$ back was turned down.
Anyway, maybe a lightning will strike this place if my review doesn’t bring their business down! And a better place will arise from the ashes. One can only hope.

They refused service to me when I pulled up at 5:57pm. If you state you close at 6pm, you close st 6pm. Rude. Unhelpful. Defensive manager. I will NEVER come here again. The customer is always right — especially when she is honoring YOUR hours. If you want to close at 5:57pm, change your hours. Do not go here. Rude. Unkind. Unhelpful.

Well sad to say I’ve been coming here for over a year. I get the discount coupons at Ralphs so I usually pay less than 20.00. Today I didn’t have a coupon, but decided to get an Ambassador wash 31.99 which includes armor all inside and out and on the tires. Unfortunately I didn’t inspect the car as I usually do. I tipped the guy, jumped in and left. Then while sitting at the light I started looking around to see the crappy cleaning job. I felt like turning around to get my darn tip money back, but was on my lunch hr.
All that to say, if you get a coupon, its not too bad. But be sure to look your car over before you tip and leave. They should remove «Expert» from their name and just call themselves car wash.

Worst car wash ever, I specifically told them I want the inside of my work car focused on and the price did not matter. They sell me the $ 29.99 ambassador wash and when I get my car it still has bird feces on the outside with water spots. The interior was a whole other story. It looked as if no one cleaned it. When I told the person drying it his reaction «not my problem «. When I asked for the manager he walks off with my keys and returns with the manager who says nothing and just drives off with my car. They use windex to «spot clean» and clearly do not have quality products to maintain a vehicle. Do not come here!

The guys do a good job
The owner always remembers me which is pretty impressive since I only come every few months

The place is good. I needed a complete detailing of my car and results were awesome. 100% recommended.

NEVER TAKE YOUR CAR HERE!
By far the worst car wash in the area!!! The guy that writes up the type of cleaning you want is a liar and will tell you that you need to buy the $ 79 full hand wax to get 3 drops of tree sap off your hood. I purchased my brand new Benz 2 weeks ago so no, I definitely did not need a full hand wax for $ 79. Give me a break!

Had my car washed here this afternoon after a dusty weekend of coachella camping. The gentleman who I worked with was very helpful in telling me which type of wash I needed in order to get all the mud off of my car. When I picked it up it looked quite shiny and clean. However on my way in to work this evening, I noticed that all the coachella dust had not been thoroughly washed off the car before it was waxed, and now the dirt is sealed in with wax. Now I can barely see through my windshield, and I can’t wash it off myself because it is totally sealed in. A couple of the passenger windows have the same issue, and there are also leftover flecks of purple and orange car paint also left on the Windows and sealed in. I’ll be going back tomorrow morning to try to get it fixed so I can see while I’m driving.

Do NOT bring your car here. They are so careless. The guy literally opened my car door into a pole and luckily I happened to be watching. Save yourself the hassle and take your business elsewhere.

After some very high winds last night, a nest of bird’s eggs fell out of a tree and onto the roof of my car. I noticed this afternoon when they were already dry, so I went to the nearest car wash to see what they could do. A man who appeared to be the manager or owner here insisted that I need to pay for a full polish wax to get the egg stain out which costs upwards of $ 130. He quoted me $ 50 to just polish wax the top of the car. I asked if I could just pay for the regular $ 16 wash and, if it didn’t come off, I would pay for the extra wax. He rudely refused and then proceeded to lecture me on his years of expertise.
I, then, turned my car around and went to my usual express car wash. I told the attendant of my dilemma and he offered to run the car thru the car wash twice for a discount, which came to a total of $ 11. I ran it thru the auto wash the first time and, although some of the egg came off, there were still shells and some egg residue left in several areas of the roof. So I used a car wash towel to rub off the remaining egg, but still a noticable stain was left. I ran it thru the wash, again, and it’s sparkling now!
The lesson here: Get egg off your car paint as soon as possible before permanent damage sets in, but more importantly, don’t let this criminal try to rip you off in the process!

I love their early morning special. If you give the guys a solid tip they definitely take care of you every time you show your face. The whole was never takes more than about 15 to 20 minutes and they serve pretty good coffee so there’s nothing to complain about. 5 stars!

I’m so happy to have a really well-​priced local car wash! Oftentimes I leave my car and walk home and then back in an hour. I keep my car pretty clean as is but I’ve always been happy with the service & wash here.
I shelled out for a wax about a month ago and was SUPER happy with the results. I’m definitely doing that again soon :)
I also like the discount emails and coupons they send. It incentivizes me to go and I’m happier driving a clean car.

I had items STOLEN from my car while they were cleaning it (including $ 5 cash). I noticed within 5 minutes of leaving and called, and they instructed me to come back so they could check the cameras. I did, but wouldn’t you know it, the camera’s couldn’t see my car while the interior was being cleaned. The owner even went as far as to shift the blame on me saying «you shouldn’t leave cash in your car like that!» Are you serious? I pay you money and give you my keys to clean my personal vehicle… there is a certain level of trust that goes in to a transaction like that, and you have royally violated that trust.
Well naturally, the determination was that everything was fine and that I had not actually been stolen from after wasting an hour of my precious time. The owner (or manager — unsure of who is who) did give me a free wash for the ‘inconvenience,’ but it’ll be a cold day in hell before I let them anywhere near my vehicle again.

I’ve been taking my car here for two years and was always happy with the service– I get the exterior and wheels done.
Today I paid for the VIP service and when I got the car back, not only was the dashboard and everything still dusty, hadn’t even been wiped down, but to my horror there were huge scratches down one side of my car, as well as the hood and trunk.
I’m not sure what happened, maybe there was something sharp in the towel they used to dry it, maybe somebody’s watch or belt etc. scratched it (I’m sure it was an accident) but my car was returned to me with very bad damage.
Of course they denied it and there’s nothing I could do because there are signs saying they take no responsibility. Two managers laughed and said it wasn’t them, finally one nice manager offered to try and buff them out, although the scratches were too deep and nothing could be done.
I was disappointed by how this was handled and will be looking for another place where they take more care and at least accept responsibility, try to fix the situation and care about the customers and their vehicles more.

So after I noticed the guy didn’t wash my windows I called the manager and told him. He talked to the guy and it went thru again and they all about 5 guys was scrubbing my car and now that was even better because it had water spots from the sprinklers and I really needed that cleaned. Thanks manager I love coming here.

Place is nice and got a $ 3 discount for checking in on Unilocal,but got a stain on my brand new car ceiling. Not happy at all.

So nice place~~ very clean car and kindness
And when u check in here, u get 15% discount !! Yeh~~

I was very happy with the service today. It was fast and they did a thorough job. I did the car wash and will be back to try the detail service. The detail area was packed, so I assume they must do a pretty good job. We’ll see.

Definitely helped clean the inside top of my car, but when I asked them why my seats weren’t clean they said it’s extra work. Really? I didn’t come into a car wash to not have my entire car washed. I already waited an hour and to find out that my car wasn’t entirely cleaned kind of pissed me off. If I had known that it was extra, I wouldn’t have mind paying the additional cost. I wished someone had told me so I can get my seats cleaned as well…

I was in desperate need of a car wash and was in the area, and despite the negative reviews I opted to try Expert Car Wash. This place definitely won’t be bookmarked. I had a basic wash which included vacuuming and a quick interior clean. The outside looked pretty good, but inside there was still sand all over, which is why I came in the first place! I in no means wanted a detail, but I’ve been to so many other places that do a way more thorough interior cleaning with a basic wash.
Also, the workers were very rude and seemed straight up pissed to be there. Sorry, but don’t take it out on me.
Lesson learned — listen to fellow Unilocalers.