Excellence Pest & Termites

so you are thinking of calling excellence pest & termites pest control for your pest issues? i would not unless you have 180 dollars to throw away because that is what you are basically going to do if you hire this people. on June 4^th 2016, i hired this people to fumigate my house for fleas. i was told that they would warranty their work for 30 days. one day after the house was fumigated for fleas, i set up four traps at four different locations to to see if the problem had been solved. it was not, i caught flees on 3 of my traps. two weeks later, i called excellence pest & termites about my problem, i was told that i would have to pay an additional 65 dollars because they had fumigated for the wrong pest. to make a long story short, marco, they guy i spoke to about the warranty work never showed up to do the warranty work, which we had agreed on. please read the reviews before you call this people so that you wont waste your money or time. they don’t know what they are doing and promise things they cant deliver.

Do NOT use this company. By far the worst company I have ever dealt with. This company lacks professionalism, business etiquette, and quality customer service. From the techs to the front desk. Cancels on scheduled appointments. Inconsiderate, and anything BUT professional. One job, and over three weeks later, and still no resolution for an issue in our apartment. All because they don’t know how to run a business. They pass on a job to another another with ZERO communication. Arrive with crappy attitudes. I’m surprised they’re still operating. Read the reviews. Suits them to a tee.

If I could give these guys –5 stars, I would. Our story starts when we were out of the building due to remodeling. We were out for a whole week and were scheduled to receive a service from «Mediocre» Pest Control three days thereafter. We were prepared and followed their instructions to a tee as we didn’t want to pay the $ 300 fine the landlord waved over our heads for not allowing them in. This means we emptied the apartment of an assortment of furniture, electronics, clothes, dining wear, etc. As it turns out, they didn’t show up even 4 hours later than agreed. They finally showed up, that day, more than 30 minutes later after the latest ETA. This is where maybe things get sour as I overreacted to them being late. But if I exploded, they were a nuclear reaction because it felt that, in the coming weeks, they would reschedule us and keep flaking on us. Now, I’m going to give them the benefit of a doubt and not accuse them of doing this to be petty in retaliation for me having raised my voice at them. Let’s assume then that they really were tied up or something. Maybe once, that’s fine, but ¾ times? I mean… it’s basic communication: if you can’t do it then don’t tell us to move the whole apartment and then not only flake, but also give no courtesy call nor apology. My poor mom, with her bad back, had to move some of this stuff (along with my brother) as the rest of us work. That’s what frustrated me about these guys. They are unprofessional and have serious communication problems. They said they would show on 01÷21÷16, a whole 6 days after our original projection. They didn’t. They rescheduled, again. They finally showed up like 4 days later on the 26^th. Furthermore, on the day they finally showed, their employee explained that they weren’t able to show before because there is 2 different addresses to the building so they couldn’t «locate» my apartment, although notifications were previously delivered to my DOORSTEP. Present day (02-​10-​2016): I’m still waiting on the follow up. I don’t know if I will get a reply from the PR guy who’s on here making excuses for their lack of communication, professionalism, and courteousness, but all I have to say is that you can take a look for yourself at how he goes into damage control mode in this forum. The man is very unprofessional, to put it mildly, as he accuses his customers of «getting the time frame wrong» (Ron C.) when the notification paper clearly states a time frame. He even refers to one Unilocaler as «a customer like yourself”(sounds arrogant), further stating that they are ignorant because they don’t know the ins and out of HIS business. News flash, man: they don’t need to know anything more about extermination work as long as clear out their house. This guy really needs to get kicked off his high-​horse and stop trying to «educate» customers because the fact remains: even if they don’t know anything about pest control it doesn’t matter because you guys are no-​call-​no-​shows and it would be pointless for a client to prepare, and learn the proper procedures, if you guys can’t even keep your end of the deal. Just look through their reviews and you’ll see that they beat around the bush instead of rectifying the issue. I will be reporting them to the BBB as I have been deceived plenty of times by these guys. If you plan to get a service form these guys, make sure to pay the first half for the first visit and the second for the second visit. Never… again!

I have used excellence pest and termite twice now on my commercial property and can say I am very satisfied with their service! I Would recommend them to friends and family. Their staff is reliable and friendly. They have been able to answer all my questions and have shown up when they said they would. Thank you so much for your help you guy have worked with me on being Accommodating with our schedule. You guys are affordable and reliable.

We had a really bad infestation of bees in the walls of our house as well as outside. We called and the came promptly to our rescue! Pricing was reasonable due to urgency. The guy who came was very knowable, professional, nice, and friendly. We couldn’t have been happier or more satisfied with their service! We plan on using them in the future, like our current bug/​termite situation. Thank you again for all your help and quick professional service!

Good customer service and there price are fair and reasonable. Kept them on for my quarterly maintenance program.

This company provides really bad service. Almost immediately after the initial Bed Bugs Heat treatment we started experiencing service issues with the company.
In addition to not doing a good job and not installing monitoring devices, the follow up inspection has been a no-​show twice.
These no-​shows have been combined with complete lack of communication from your company about technician not able to come. Therefore I misinformed my tenants with no advanced communication about cancellation.
When a post-​treatment inspection was finally performed, we saw bed bugs again, I couldn’t get a sanitation report from this company to aid me in getting the tenants to clean up. We were told that the delay was due to computer related issues, but when we finally received, it was handwritten on a standard form — they couldn’t explain what computer issues had to do with it.
Their fax is not working.
They attacked me for renting to roommates — for some reason pest control office manager though that renting a 3-​bedroom apartment to 3-​roommates was illigal.
The managment and office staff are completely unprofessinal and rude.
Save yourself time and money — do not used them.

As per our conversation. I hired you guys in April bimonthly. Nobody showed up in June until I called 3 times. And the excuse was that ur location had changed. Nobody showed up in August either so I called in September, and they said that I would get a call back to schedule a specific time. I waited a week and called again… they said they’ll call me back to see what happened. When they called back they told me they wouldn’t come for the contracted price and that I would have to pay 89.99, which is double the price! It had been less than 6 months and you guys increased the price! Worse customer service!!! You deserve a 0 rating!

Horrible did not help with the Roach problem. I still see them everywhere. The guy didn’t even spray in all the cabinets and took about 15 min to do the apartment. Hope the landlord hires another company to fix the problem.

There are a few companies that actually put 110% into everything they do and excellence is one of them! Ricardo Duran jr. Services my place of work and he is one of the greatest at what he does. Not only does he do a great service but always gives us tips on how to keep out restaurant clean and pest free. He goes far beyond anyone I ever met in his line of work and I can feel that he loves his job. Even the other employees at excellence are amazing workers, they all treat everyone like family and give you the best job they can do. They must have a great boss who cares for all of them and it shows by the hard work his employees do. If you are looking for a pest control company that goes above and beyond look no further then excellence.

Attention especially for moms and families with children
The worst pest control company i have ever dealt with.
we have a major rat problem. the landlord hired this company because he was convinced they were cheaper. they have the worst communication ever. they never call back. they are not on time. we have a rat problem. i agree with ron. c they had a similar experience. this is not a professional company. especially if you have children. they do not care if they leave a dead rat in your attic or if they do not close the holes where the rats come in and out of. i almost never have issues with business this one i can not express enough how unprofessional they are. it’s been a month or no progress. my husband has had to go on the roof himself and close up the openings where the rats were getting in– clean up the rat feces. its a disgrace they are in business. Kathy the manager at the office was not friendly. And Marco well Marco I don’t see how he is running a business at all.
avoid avoid avoid this company!!! they are dishonest, do not follow through, and do not solve any problems, but rather leave traps (that we could have bought ourselves) and then ignore appointments that they set and any calls to see why they are not keeping their appointment times.

This review is for 424 N Ford Blvd LA CA 90 022. Not sure if this is a Franchised Company.
This company I feel really cares about their customers and making things right. I did make an unfavorable Unilocal review about communication regarding appointments for future visits/​appointments, I did find lack of communication. And unfortunately I did find the customer service from the office was a bit off. The technicians apologized and they seem to care about fixing any issues to improve their business.
As you can see from previous Unilocal reviews that this company does keep up with their Unilocal reviews and immediately apologized for the service I encountered. They also offered a free additional week of rat trap service.
It felt very refreshing to know that the technicians really care about service and would go out there way to make a customer happy. I did NOT have any problems with the technicians. From the beginning the technicians seemed very nice and professional. I worked with three different technicians.
If you do find a problem with their service, do know that they will go out of their way to fix the issue. Ask to speak with a supervisor and mention that you are a Unilocaler. I am certain the company will do what they can to fix your issues.

Great service and care. We have a small pet and Ricardo was very reassuring about the safety of products and how to track the pests. He did a very good job and was prompt and courteous. I think we have found a winner.

Excellence Pest and Termite, after many different opinions by other companies and many different prices I chose the people at Excellence to kill my bedbugs. There are many things that I had to do to compliment what they were going to do, I feel with out this training I would not have bugs dead. I read the other reviews on this site and I wonder if they did what they were suppose to do to help Excellence kill the bed bugs. I trust after reading their poor reviews, you will see they were not done to help them. I spent a good dollar to have my Bed Bugs eliminated and I was sure going to do what was asked of me for preparation. I am sure by now that you know they killed my Bed Bugs. when they told me they would be at my residence between 9 – 10 am., they were there. I found the pest worker to be very knowledgeable and friendly !
I would use Excellence again and will tell my friends and neighbors ! Good Job ! Marco and team !

Excellence Pest & Termites were very informative about my pets with fleas. I have 7 puppies and 5 adult dogs and I learned that it is important to sustain a monthly pest service because I was told by my veterinarian that any infected fleas that are on a pet can transmit to any other pets that are around the area. Yes they can be treated with the proper flea preventative but that does not eliminate any other remaining infected fleas or eggs that may be around the yard or furniture of my home. So to prevent future flea infestation Excellence pest & Termites recommended a monthly flea pest service with a low monthly maintenance cost. So I’m going to talk to my dad about the service so we can start ASAP. I really appreciate a company that cares about me and my pets.

What a Joke. Did not spray any poison– most likely water. Came 5 times and still not one dead bug. This is a total scam

Back in 2011 I hire Excellence Pest control services for birds hanging around my roof making their nesting on my rafters ever since Excellence came to spike it up, my bird problem was gone thanks Marco!
This year I needed my house tent and sub area treated, so I call Excellence again,
Thanks Johnny (termite guy) for the job well done on my sub area GREAT clean-​up on all my debri and properly advising on all the items that I needs to bag for my fume!
Thanks again

Literally one of the worst pest control company I have ever dealt with.
We have a major rat problem. The landlord hired these guys.
The tech showed up about 3 hours late for the first appointment and then and said he wouldn’t do anything (after showing up 3 hours late to the appointment) because we were cooking dinner; not quite sure how that effects him setting traps?
He came back the next day, again about an hour late and set up traps which he then later said were probably not strong enough.
When I found LIVE rats in the traps and called them — he assured us they come within the hour when we call — he texted me back saying they don’t work on Sunday and I should put the LIVE RATS (there were two in two different traps) in the trash myself.
Then we set another appointment for the next day, which he again showed up late to and set better traps. The following day we found a rat, called the exterminator and promised to come between 1−2pm. 2:00pm comes around and no exterminator. I called twice and texted throughout the day and never heard back.
Once again me and my fiancé had to remove the rat trap with another live rat ourselves.
AVOID THIS COMPANY!!! THEY ARE DISHONEST, DO NOT FOLLOW THROUGH, AND DO NOT SOLVE ANY PROBLEMS, BUT RATHER LEAVE TRAPS (THAT WE COULD HAVE BOUGHT OURSELVES) AND THEN IGNORE APPOINTMENTS THAT THEY SET AND ANY CALLS TO SEE WHY THEY ARE NOT KEEPING THEIR APPOINTMENT TIMES.
I will be calling the Better Business Bureau in the morning (which I never do). Just not sure how else to get the word out about the way this company is treating it’s customers and the unsanitary conditions they leave your home in.

We have used this company since it began, and it’s now five years later and we couldn’t be happier! They service our home on a monthly basis for everything from insects to rodents. They are reliable, friendly and honest. What more can you ask for?

FAR FROM EXCELLENCE.
We hired this company for bed bugs and for a one time charge they promised to come up to 3 times if the bed bugs are not gone. well the bed bugs were not gone and they would not come a third time. This was for a tenant of ours and it is not right to treat people this way, specially when dealing with management companies.