Envoy Property Management

Wow, just spoke with them and it was incredibly frustrating. They had no info about their own properties for lease, and they didn’t seem to care. I would NOT want to rent a unit managed by them!

Called them to inquire about a listing. When I told them I was disabled with an emotional support animal they said that they would not show me the unit because it did not allow pets. I told them that I did not have a pet, that I was disabled and had an emotional support animal, with paperwork and that what they were telling me was discrimination and against the American’s with Disabilities Act they still refused to show me the apartment.
I will also be reporting them further up, I would not rent from them as they discriminate against those with disabilities.

After several months of fighting, we got our electricity usage issue resolved. I think it was the grandstanding and constant hounding, but we finally got them to fix it. They seem to want to keep my girlfriend and myself around, probably because we are good tenants who keep to ourselves and only complain when something is actually wrong and pay our rent on time. So, 3 stars now.

This is a horrible company. The employees don’t communicate with each other. Especially Bruce he’s not very accommodating. He speaks to you like you’re an idiot. He will tell the landlord one thing and you another. The weekend emergency number is never connected to voice mail.

Racist Users and Liars… envoy tries to ruin people’s lives, by evicting tenants without ANY reason for doing so, If you pay rent they wont except it, if you’re a quiet tenat who keeps to themselves they find some crazy tenant to make up lies on you, & to call the cops for no reason on you, just so they can evict you by not accepting your check, and raising the rent when you’re gone (by the way, they usually evict the crazy, clueless, pawn tenant, shortly after they’re done using them). To show how truly evil this company is, they also avoid phone calls from other potential landlord’s until the last minute thats when they accuse you of being a drug dealer, felon, procurer, or prostitute. OR they will simply use the term «Unsavory Element» while ending the conversation with statements such as” You Know How THOSE PEOPLE ARE” OR «You know how THEY are». Not to say this is the case with everyon, but it was for 17 of their previous tenants… Just ask Bruce that is if he’s still there and not working somewhere organizing a klan rally.. :-/​#ZeroStars0

Garbage. Ann-​Marie is terribly two faced with applicants and provided a most horrible experience. Don’t bother dropping an application off, they just want your fee.
… This is my first bad review. So sad.

Though others have touted the merits of Envoy, I beg to differ. Perhaps it is due to our socioeconomics; perhaps they are being discriminatory; perhaps you have been lucky.
Envoy has owned our property for a number of years. Throughout these years, they have been quarrelsome and antagonistic with regard to the most basic of repairs and the like, as many of their buildings are very old and have not been attended to or upgraded within several years. It is «like pulling teeth» to have something like a water problem looked into, or something like an unsafe area minded until after a couple weeks time, only when threatened with reports to the city’s housing authority.
Their penchant for giving notices without regard for others is clear when they provide unsavory notices on holidays or provide little to no advance notice for issues that are non-​emergent (and they refuse to reschedule). This, to tenants who do nothing but pay rent, never complain, and never cause trouble. «Because I am king» is a phrase I like to think of with regard to their unscrupulous and inconsiderate tactics.
Envoy has certainly not beheld integrity with regard to rents and responsibilities, and if anyone has ever dealt with a supervisor named D*n**e, one would have a good idea as to how Envoy embarrassingly conducts business.
Shame on Envoy.

Roaches: they blamed it it on my cat’s litter box. Said I was the only one in the whole building with a roach problem. Did nothing to get rid of them. I even had to throw my coffee pot away because when I put water in the back, a roach floated to the top. Gross… the litter box was not anywhere near my kitchen either.
Brown water: I don’t know what was in the water coming out of the sink, but it was brown. I literally had to give my cat bottled water to drink.
Same locks as previous tenants: I had a sliding door to get into my room. They didn’t give me a key when i moved in. When I asked them for the key they told me they didn’t have it because the previous tenants didn’t give it back. ??? Are you kidding me? Some random people have a key to get into my apartment??? … I told them they needed to change the lock, and when they did, they broke the door. It would not close all the way, therefore I could not even lock it from the inside.
PVC Pipe: I had no windows in my room. Only the siding door, which had a broken screen door as well. I asked if they could please change the screen door and put one on that had metal bars or some sort of protection and people could not walk into my room when the glass door was open. They told me they couldn’t do that because it would be too expensive. Instead he have me PVC pipe to lodge in between the door and the wall so the door would open one inch (literally) and nothing more. They said that should be enough air in the summer for me. … well good thing they gave it to me since the door wouldn’t even lock anymore.
1 month in: everything I just listed happened less then one month after I moved in. It didn’t matter how many times I called or when in to complain, they never fixed the problem. They always gave me dates and time when they were going to come and fix things and they never did. I went a year with this mess.
Security deposit: I moved into this place with «freshly cleaned carpets» when I moved out, they told me they could not give me my security deposit back because there were stains on the carpet from spilled coffee. They said the carpets needed to be replaced.

Just to back up others who’ve left poor reviews — I don’t recommend renting a unit managed by Envoy. You’re better off going somewhere else, even if it means paying more.

Whatever… They have allot of properties to manage and allot of LA cry babies to keep happy .I have rented a house from them for over two years and every time I have a problem they take care of it fast. Nice ladies in the office and good repair men.

I would give negative stars if I could. I wholly support the poor reviews for Envoy, as I have had nothing but unpleasant experiences with them, especially with a woman named Denise. They have only just «eaten» our property within the last month or two, and I have nothing but distrust and disgust with their actions and ways.
I’m appalled that this company is able to remain in business, and I should hope that this review, and others, may serve to eventually show their inept ability to manage, and further put them out of business.
You will see, if you end up being on the receiving end of their abhorrent lack of care.

KNOW YOUR RIGHTS! ENVOY WILL TRY TO VIOLATE THEM!
I moved out in October 2010, and just finally got my refund in January 2011 after contacting my city councilmember and the housing rights center. Envoy never even returned my calls until I threatened them with California Civil Code Section 1950.5.
They do not call you back or respond to any repairs while you’re living in the unit, then they try to take your deposit without justification.
If you rent from Envoy, don’t let them take your money! Know your rights. Contact the Housing Rights Center
520 S. Virgil Ave. Suite 400
Los Angeles, CA 90 020
Ph: (213) 387‑8400

I lived in a building managed by Envoy for about 6 ½ years. For the most part, I was satisfied with my experience. I would say they are a typical L.A. landlord that does the bare minimum, but their maintenance and repair people were VERY responsive and super nice. They would usually arrive same day — including one morning when I called in a panic because there was a mouse in my toilet, and one of the guys was over within 30 minutes to make it disappear.
I had one bad experience with Bruce, one of the managers. One day, I found an eviction notice on my door, claiming that I owed them $ 900. They claimed that they had raised my rent three months before, but I was never served with papers. I documented in writing that they had not served me with any notice and that I owed them nothing. Instead of admitting he was wrong and apologizing, Bruce outright accused me of being a liar, but backed off the eviction notice and then properly served me with papers for the rent increase. It left a sour taste in my mouth, but I had had good experiences with Audre, Jan and some of the other people in the office, so I let it go.
The owner of my building recently replaced Envoy with a fly-​by-​night management company that is incredibly unprofessional and unresponsive. Envoy was by no means perfect, but at least they were competent.

Warning! Do NOT rent from these guys. I’ve lived in quite a few places in LA and never had such a negative experience with a management company.
So, I’m kind of a neat freak when it comes to my house. Plus my roommate was a carpenter, so he repaired all the broken doors and knobs and shelves and what not. We pressure washed the entire outside and patio because it was so funky when we moved in. I also steam cleaned the bathroom to death to try to get rid of all the mold that was living in there. The place was in far better shape when we left than when we moved in. When I had the exit walk through with Bruce (one of the owners) he told me that it was one of the cleanest he’s ever seen and we should be getting our deposit back. He was so nice, thanked us for all the work we put into patching picture holes, etc.
Fast forward a month and I get the letter from Envoy with our deposit. NOTHING! Well not quite nothing, but they decided that they needed to replace the carpet in the entire house! We were only living there for 1 year and it was in great shape. So that’s $ 1500 out of the deposit. The frustrating thing is that it’s their word against ours, so we just have to deal with it. They cited our cat for everything, including an extermination fee… I think that was an easy out for them since she was listed on our application. Their problem is really the litter of ferrel cats that was born next door recently and liked to hang around our yard (but they can’t charge them a fee!). Also, they had an exterminator come and chemical the yard every couple of months as a part of their service (or so we thought) — I guess they charge you for it in the end.
Also, they charge for plumbing both out of our deposit and also while we were living there. The place was built in 1950, the plumbing is in serious need of updating, so the drains got clogged often. Most management companies cover maintenance like that, but not Envoy — they send you a bill every time.
We did really love the house, but if I could go back in time, I’d skip it and rent from another company. If you do end up renting from them, maybe leave the pets off the application (they didn’t check, only contractors came by) — as they certainly use them as an excuse to charge up the wazoo.