Enterprise Rent-A-Car

I used this Enterprise again and this time things were much better. I loved the car and the customer service was good. I’ll continue to use this location if I need to.

Thank you Holly for excellent service. This Enterprise also has an office on site at Collision Craft on La Cienga. Every step of the process Enterprise kept me informed so I knew what to expect and when. They were very professional and accommodating to make the experience pleasant as possible. My issue was resolved quickly, and they got me back to normal as soon as possible. Highly recommend them and you can relax and trust that they’ll take care of everything.

This location is fast and friendly. Lindsey is great and I always get a nice car NO COMPLAINTS HERE!!! The only location I go to for all my rental car needs. HIGHLY RECOMMENDED!!!

Horrible service, I made a rental reservation a couple of months back a day in advance and I informed the service agent that I would need a pick up and she said not to worry, just call when I needed to be picked up and they would send somone out. When it came time for me to pick up the rental the next day I called the Enterprise and the representative who referred to himself as the «Manager» told me that it would be at least an hour for a pickup. I being in desperate need of a car ASAP saw fit to make their job easier and try to take an Über to their branch, something that was suggested to me the day before by an employee at another Enterprise who also informed me that I would be compensated for the cost of the Über in my rental bill if I did so. When I asked the «Manager» at this enterpise if he would be willing to do the same thing he said that all he would be able to give me would be $ 1. When I asked to speak to the manager he told me that he was the mananger which was a shock to me, because Enterprise strides on doing what they can to help the customer and I was actually helping them. I told him that I would take my service elsewhere and I did. Being a former employee of Enterprise its crazy that I received horrible customer service before even stepping foot into the branch.

I’ve been to this location before when the staff was different and the service then was GREAT. Now, not so much…
When I called to confirm my online reservation that I made one of the workers was very rude, blunt and short with me. I went to go pick the full size car up that was supposed to be there and it wasn’t. They only had big bulky white vans. I had to sit and wait for a car that should’ve already been available for me. The guy that was helping me left, didn’t say anything to me, left me sitting there looking dumb. Another person finally came over to me and said that he was going to search around different locations to find me something. Finally, a mini truck came, he offered that to me. I agreed because I was tired of waiting. The insurance on it was more than the daily rate!!! My overall experience this time around was NOT good at all. Hopefully, the next time I go will be a better experience.

Not sure why they have 1 star reviews. I’ve come to this enterprise multiple times to drive up north since I don’t want to put any more miles on my car. There has always been great customer service and I’ve always come when its busy (holiday, 3 day weekends, etc) and everyone else seems to be happy. I had Kalea help me last time and she was awesome. The only negative thing about this place is that the parking lot is tiny and crazy so its hard to get in/​out sometimes, but nothing negative with the employees. I’m always in and out, 10 minutes tops.

Oh what a wonderful experience! I needed a car for a vacation trip. I had used Enterprise before and in the back of my mind, I reasoned that I would use them again. However I went on a popular travel site to do some comparison shopping. For the dates that I needed, Enterprise offered the best rate. So having made that decision, I selected the store most convenient to me. LaCemega @Jefferson. Upon my arrival I was greeted promptly & pleasantly by Branch manager Nick Lauter. It was near closing and they were very busy, but there was no delay in service to me. Nick handed me off to. Representative Cordell Hammond, a very competent and polite young man, who was very articulate and professional and immaculately dressed (jacket and tie no less). He filled out the paper work and explained the terms to me. He had a very personable manor. He took me out and gave me my choice of several brand new and recently washed cars. I selected a 2015 Sonata, and after many well wishes from the Enterprise staff I was off. I was very pleased with my selection (my personal car is a Mercedes Benz) as this Sonata performed admirably. When I returned the car, checkout was just as fast as when I picked it up, probably faster. I would recommend Enterprise (particularly this store and staff) to anyone who asked. Kudos to you ENTERPRISE CAR RENTALS.

brian hill is awesome after having multiple car accidents and being in complete dis belief as to what I was going thru brian was the rep from enterprise who saw my fragile state not only did he put me at ease he worked as though it was a family member or personel friend of his own in helping me get a car and see to it that I was fully taken care of the night I got there I was in tears and there were no cars available he called all over looking for them and assuring me he would get me one before the night ended after wards I was in the car two months he called and checked on me and kept n dialogue with me always asking how I was and how the repairs were going on my car i thank brian for being so kind he is an awesome guy enterprise is lucky to have him working for them he never treated me like another face of millions

If I could give negative stars, I would!!!
WARNING: Service here is probably the worst I’ve ever experienced. First off, I called in advance to see if my insurance made an appointment for me, which they did, and I asked what car they had available. They told me that they had an SUV or another large car set up for me. I told them I wanted a compact car because that’s what I’m used to and would prefer. The gentleman on the phone paused, sighed, and with an attitude told me «yeah, we have cars available» but still insisted that my insurance covered a larger vehicle.
I arrived at this location. There was no «hello», «I’ll be with you in a moment», nothing. I walked up and told them my name and let them know I had an appointment. (I’m not sure if everyone was just having a bad day or what) The person who helped me told me the same thing the person on the phone told me and I said I felt more comfortable in a smaller car and would prefer it. He kept insisting and I said no. He set up my information on their computer and said it would be a moment. So I waited… and waited and waited. I finally was «helped» by a woman who they told me was a lead there. We walked outside and she said I could choose any car and told me they were all available. So I chose a white car. She said that car wasn’t available that someone else was going to rent that one. I was like ok? So I asked about another car and she said «no that’s not available either, the interior is still wet.» Really?! Ok so I chose a black Nissan and she said «no that’s not available either but I have this one that just arrived from the airport available.» At this point my patience was running very thin and I was extremely frustrated with the type of «help» I was getting. So I asked her «so what cars do you have available because OBVIOUSLY not all the cars are available like you said» with an attitude she said «fine, you can take the black Nissan.»
We walked around to check the car. There was a huge scrape in the front bumper that we told her about and she said she already had a note of that and there were other scratches here and there around the car that she said she also knew about. I signed the papers and asked if I could switch out the car at another location if I didn’t like it and she said yes. I thought it was all over. I drove the car and didn’t like it so I went to another enterprise location where the guys that worked there were EXTREMELY helpful. (The one on La Cienega by Pico) They checked the car and said that that had to check if the paperwork had that huge scrape noted and I told them she said she did. Guess what?! She never noted it down! I was so upset and refused to go back to this location. (It’s next to the Starbucks) The guys there explained that they could trade the car out for another but would have to make a claim and I would have to pay for it. I’m sorry but me pay for something that was already there?! Heck no! So I asked if they could contact them which they did! And finally everything cleared up!!! Seriously, these gentlemen at the pico location were beyond amazing and I’m so glad they were able to figure things out and help me!!! Great service, attentive, helpful and nice people!
I will NEVER EVER go back to the other location!!! Good luck if you do!

In the past I haven’t had a great experience with enterprise before but the level of commitment and service that the manager Nick went for me, he went above and beyond to find the perfect vehicle for me, I am extremely great full for his commitment and his service, his level of customer service made up for my previous experience. Enterprise should be lucky to have him.

My experience was very pleasant at this location. My transmission shop set me up with this car rental while the car was in the shop. They picked me up from the transmission shop and when I returned the car they gave me a ride to my transmission shop. Very good customer service, attitude and personality. Nick was professional and helpful.

Referred by ins cmpy so I called because it was close to closing and I wanted to get a price on how much were their cars they close at 12noon on Saturdays so as of right now I’m still on hold its past 12 noon so I know they re closed but they never came back to phone and it’s been 18 mins Guess I won’t be using this rental car location. Poor service I hung up corporate needs to know about this location. They’re giving enterprise a bad name

I went here last September since my insurance scheduled me. The transaction was smooth and i was escorted by desiree. During the signing of the agreement, i declined on taking their insurance cuz i already have my insurance. So everything went well. I actually got a nissan altima and it was nice. It’s cool that they don’t charge for the mileage i don’t know about other rentals tho cuz this is my first time renting. I had the car for 33 days (maximum days from my insurance).
I then drove to drop the car and they gave me the receipt. I thought everything was fine that my insurance paid for everything so i left. After days, i noticed that my credit card was charged $ 1001!!! So i went over the receipt not knowing that they charged me for their insurance!!!
I went to their office spoke to reigna and told her about it and she said they’ll call me back. I waited about 1 week but they never called me! So I called them and spoke to reigna again i told her that they didn’t call me and i waited and all that and she said they already forwarded the issue to their manager and that i would see on my credit card record the deduction of the one they charged me next wednesday (10÷29÷14) I checked and until now my balance hasn’t changed yet!!! Like what’s going on!!!

I am giving one star because I am required too. This business deserves to be put out of business.
After dropping my car off to be repaired, the repairmen contacted Enterprise on La Cienega, with whom they have a business relationship. After quickly checking in, I was offered a bright red Kia Soul. I expressed my dissatisfaction with a red car and was told that I could exchange it at any Enterprise location. After visiting LAX and La Brea, I found out that this is not the case.
While heading back from the La Brea location, I was pulled over by the police for expired tags. To my surprise, I was driving a car with tags from June. When I pulled the paperwork out from the glove compartment it was ripped in half at the date. The police officer took full advantage of the situation. Harnessed me to tears.
Long story short, the manager Lucas promised resolution but left out of town without informing the asst. mgr. This asst. mgr. named Casey, was the rudest, most unprofessional, argumentative person I’ve had the displeasure of conducting business with.
Save yourself, this location is not customer driven.

Very small location. Beware of the rates written down on your paper before you leave. Both times I was there someone was arguing that it was higher than quoted. I personally had a smooth transaction with them thru my insurance. I got stuck with a Prius but that didn’t bother me after a while. If in need wait for the chubby girl to help you. She’s way more efficient than Kenny lol

Came here when auto body shop did not have my car ready on the day they promised. Since the shop was paying for it, I just told them they sent me & they didn’t ask for much aside from basic info. Felt the process was quick and service friendly.
Obviously I had no say in what car I would choose but I didn’t sew any to choose from, I only saw Chevy Cobalts in their small lot. They do offer other makes and models according to the booklet inside: Mercedes, Mini Cooper, Bentley, vans, trucks etc

I had a great experience with this location. My auto body shop set me up with a rental through Enterprise while the car was in the shop. When I came to pick it up the guys were prompt, friendly and helpful; I was done with the paperwork and in the rental in under 5 minutes. Same thing on the return. Car was almost new and we had no problems with it.
A positive, seamless transaction all around.

I had such a bad experience at this place. I reserved a premium car about a month and a half prior to the day I was suppose to pick up the car. When I got there, there were only a few cars on the lot. They did not have a car for me. They were trying to call around and find one for me. After they couldn’t find the one I ordered, they were trying to get me to get the car that was a step down & only charge me $ 5.00 less. They was really trying to cheat me, when I was pricing cars, the car that was a step down was @ least 15 – 10 cheaper. Then they was trying to get me into a Jetta or an Altima. This guy was also calling around trying to get a camry, which is not a premium car. I kept telling them that we were taking a trip to Vegas & needed a lot room for everybody that was going, and they kept trying to push the Altima on us. We eventually had to go to another enterprise, and end of paying more money. We ended up with Avalon which is a real premium car, not like the Camry they was also trying to get us to get.