Empire Rug Cleaning

I moved into a new apartment and my friend who lived there left me a really nice couch. The only issue was the couch had not been cleaned in forever and was very dirty. The nice brown color was covered with layers of gray dust everywhere! I called almost every steam cleaning company in L.A. and Empire had the best pricing and best reviews so I went with them. BEST decision EVER! They were at my house 15 minutes early and unloaded their industrial-​sized steamers (Which was awesome! Some companies have the small steamers which are useless, you can rent those at the supermarket) They got to work on my couch right away and within 1 hour I didn’t even recognize the couch! It was amazing! Great customer service! I will definitely be using them again and recommending them to friends!

I was very pleased with the service. He really did a good job, the first time, and called him again, because he really takes his time to clean the toughest stains. Left it like a New Carpet called the same day and he came that day. Would recommended to any one, prices are flexible. He can take good care of new customers !! Would give this company a 5 stars…

We needed our rugs cleaned for passover… a lot of companies seemed illegitimate but Menny really took time to look at our Condo and help us.
I recommend them for carpet cleaning, and I’m especially grateful that Menny listened to our specific requests about Passover cleaning, which most companies seemed to disregard as unimportant.
Pricing is fair as well.

Great service! Aaron were on time, cleaned quickly but efficiently and made my carpet look like new! Had some deep stains he completely got out. I’m very happy with the service and price. I highly recommend them to anyone looking for a carpet cleaner!

Great cleaning, very friendly. They came on time and I would definitely use them again.

I found Empire Rug on Groupon and got a great deal for a deep clean in my living and dining room. They came on time and did a really thorough job. I have a dog and there were lots of spots on the rug but they all came out. It looked great. I was due for another cleaning and recently called Empire again. They gave us another great deal on the entire apt including two bedrooms. They cleaned under the tables, dressers, in the closets, and picked up all the chairs so no spots were missed. Another great job and very friendly. Will definitely continue to use Empire and recommend to others!

I used a Groupon for tile and grout cleaning and couldn’t be happier with the results. Two gentlemen arrived on time and completed the job in a very professional manner. They were polite and were very respectful of my property. I have only good things to say about these gentlemen and the service they provided. I would definitely hire them again!

Empire Rug Cleaning was great! My carpet looks a million times better now– and it had some pretty bad stains.
The service was quick, thorough and Mendel was polite and professional throughout. I thought the price was reasonable especially considering that I only called a few days in advance. Also, I have a lot of «stuff,» and Mendel worked around it, and still managed to get all the stains. Best of all– he was courteous and kind throughout. I will definitely recommend him to friends in need of carpet cleaning!

Manny was great! They were great! On time, efficient and very friendly! They were great with my dog, and used great organic products. They even cleaned my kitchen floor as added bonus! No mopping for me today!

It was my pleasure to work with Meeny. After I purchased the service, I called the number listed on the voucher around 10:00 pm in the evening. I didn’t expect the call would be answered. But Meeny answered my call and arranged the appointment smoothly.
On the day of service, he arrived on time and did super great job for us, both carpet and tile. We chose the heavy duty option. I am a very picky person. But I have to say the job Meeny has done is beyond my expectation.
One more thing is worth mentioning. The detergent he uses is organic. After the service, there is no strong odd left at all. We have kid, baby and cat. This feature is actually very important for us.
Strong recommend!

I made my appt a month in advance. I was told $ 85 for three rooms over the phone. They arrived on time and were very friendly. I did feel a bit taken advantage of as they neglected to tell me over the phone that the $ 85 was only for steam cleaning. It ended up costing me $ 177 vs the original $ 85 since I wanted the shampooing. Wonderful guys who did a beautiful job! Just please let customers know more upfront.

Used these guys today for my 3 bedroom apartment. They did a great job in and out very fast. Highly recommend empire rug cleaning for any of your carpet needs. Thank you

We redeemed a Groupon today for a 3 room cleaning for $ 89. I had to give my address 4 times for the guy to get to our our house which caused him to be an hour late.
I left for work and my wife was home when they arrived.
I was very pleased with how clean the carpets were in the rooms, however I found they bait and switched my Wife and sold her $ 150 additional «deep cleaning». Deep cleaning? Isn’t that what you are paying for in the first place? What does $ 89 get you, not deep cleaning?
What a scam. The Groupon was valued at $ 250, which is almost exactly what my total bill ended up being.
With so many other groupons for Carpet cleaning out there, skip past these guys, they do good work at full price, if you are okay with them being an hour late.
Never recommend them again.

I purchased a deal for carpet steam cleaning for up to 3 rooms (up to 600 Square Feet) from Amazon Local for $ 59. The owner and his assistant showed up on time. My carpets were quite soiled, but within a few minutes were clean including several areas stained from cat urine. I did not opt for additional services such as shampooing or sanitizing. The results appear to be as good as more expensive work that I have had done in the past.

They put something on my carpet to remove spots and it bleached my carpet! I bought the coupon for $ 85 and they charged me an additional $ 165, total $ 250 to clean my little one bedroom apartment.

Unprofessional, enough said I guess. I booked Empire Rug for quick apartment job in South Bay. Little did I know that they would waste my time and my money and «perform» good ol’ «NO SHOW». Since they wasted my Wednesday afternoon, I don’t want to waste my Thursday morning writing this one star review even though they DON’T EVEN DESERVE that one star!!!
Unprofessional, NO SHOW company that will waste your time and money. There are numerous legit, amazing, hard working companies outthere who do their job with pride! Skip this one! Nuff said. Good luck Unilocal Nation! Happy Thursday.

These guys totally upsell. They tell you they need to see your carpet before giving you a quote because once they get their foot in the door they’re going to try to convince you that shampoo is better and steam clean only lasts 3 months… etc. They always recommend shampoo because you have a certain type of carpet. They have their schtick. You get the groupon but you wind up paying more because that’s how they get you. I would not have written this review if the guy did not totally cut corners shampooing the upstairs loft. He thought I wouldn’t go upstairs to check and then he claimed it was too heavy when I called him on it. I PUSHED the sofa aside and I am not a big guy. Also, the carpets don’t look that much better anyway. Waste of $ 85 + $ 115 extra total spent. I could have paid any company $ 200 to get a much better experience.
I would not recommend this company.

My husband would never have said that he was satisfied with the carpet cleaning (lack of carpet cleaning). The carpets looked the same before and after Empire Rug Cleaning. It was pointless to have even hired them. The only thing that was noticeable was that my carpets were wet for 3 days after. I could have saved the money towards new carpets, which we will need now.
Also beware, if you are unsatisfied with Empire Rug Cleaning, Priel will constantly call you and text you to try to convince you that he did a good job. It’s not fun being harassed by a merchant. I’m going to need to block all unrecognized numbers for awhile after this post.

FOR THE LOVE OF GOD, PLEASE, PLEASE DO NOT HIRE THIS COMPANY. I DON’T CARE WHAT THE COUPON SAYS. PLEASE, PLEASE DON’T DO IT. YOU WILL REGRET IT.
In short, my experience with the company was this: a very, very high dude came into my house 2 hours late, tried to upsell me (we bought that $ 85 Groupon deal from hell), and then proceeded to sleep in his car for the next two hours. No, I’m not kidding. He slept in his car for an hour, brought in a crusty old machine that I can only assume was, at one point, intended to be used to clean our carpets. Then he went BACK into his car and had himself a nice additional hour of drug-​induced dreams.
I couldn’t make this up if I tried. I’d love to go into all of the sordid details with you, but let’s just say he was supposed to have cleaned my carpets by 10 AM so by 3 PM, I had given up altogether and knocked on the door of his creepy white van. He woke up, and I told him we would no longer be needing his services and that he should leave.
«Why?» he asked. «Are you worried the carpets won’t dry in time?»
Bless his heart. I guess in his wondrous dreamworld, he had already started cleaning the carpets. I didn’t yell at the sleepy little guy, just patted his tired head and sent him on his way.
Now you’re thinking: Well, why don’t you simply call his boss and complain? Well I did. And his boss said he would «take care of it», then did not take down my name or phone number. When we called back, he said he was «Sorry» but once again did not offer to even refund our Groupon. In fact, he offered us nothing.
The boss, by the way, is his cousin.
I repeat my earlier plea: DON’T GO HERE. DON’T BUY THE GROUPON, OR THE AMAZON DEAL, OR WHATEVER. I DON’T CARE HOW NICE THEY SOUND ON THE PHONE. RUN AWAY NOW AND NEVER CLICK ON THIS Unilocal PAGE AGAIN!!!

Bought the living social deal expecting that i wouldn’t have to pay more than $ 60 to get my carpets cleaned, but the living social i only for a «light clean», basically if you have any stains or difficult areas, you have to pay additional for that to be done. I ended up spending $ 280 on 2 small rooms rather than the expected $ 60.
That being said, it was half my fault for not checking that before I had them come, so I cannot blame them entirely for the miscommunication.
They came the next day at a decent time and did a fantastic job (check pics below), and Priel is a nice guy that is willing to negotiate a little. I love to support small businesses and this is a great example of one.
Overall I give it a ⁴⁄₅ (would have been ⁵⁄₅ for the job well done, if not for the price miscommunication).