Elliott Caine Optometry

Dr Caine took his time to make sure I got the correct prescription. His staff is very friendly. I was treated very well and left feeling satisfied. A very positive and healthy experience. Thank you.

I usually love this place but don’t be more than 10 minutes late and make sure you don’t park in a 30 min spot because you will be skipped each time you tell the receptionist you need to feed the meter. I’ve been here for over an hour waiting for a follow up appointment bc I need to purchase my contacts. I’ve walked outside three different times to feed the meter and have been skipped all three times.

I was told to go here from by wife, who had heard about it from our neighbor.
Nothing glamorous, just great service and quality products, and most importantly great customer service. I bought some pricey Sillhouette frames and lenses that do it all, but I know the service is great no matter what you buy. Great doctor and great associates, courteous, friendly, knowledgeable, willing to go the extra mile. Would recommend to anyone.
Spanish spoken.
Also, up and coming «Hipster» vibe on York Boulevard.

Dr. Caine is the best. He is friendly professional and seems to really care about making sure you are getting an accurate prescription and comfortable contact lenses. His staff was very friendly and helpful. My insurance was not showing up and the insurance company was not open since it was a Saturday (yes they have Saturday appointments!), so the woman working let me know she would call them on Monday and exactly how much the exam would be out of pocket. The cool thing was they didn’t ask me to pay for it all upfront and deal with a refund later, she said we could settle after she talked to the insurance company which I thought was a very customer friendly thing to do.
Dr. Caine was professional and thorough and he took what I though was a minor complaint about my previous brand of contacts really seriously and helped me find a brand that is actually more comfortable! Also, the Dr. is just a super chill and easygoing guy, he makes you feel comfortable and happy to be there. The store is small and cluttered but they have some nice frames and a big selection of contacts. I’m happy to have found this great optometrists.
One last thing, parking is metered on York but can be crowded on a Saturday. There is a pay lot a block north of York on Ave 50 that is 1 $ for 2 hours and always has spots open. You can also find neighborhood street parking if you don’t mind looking around/​walking a little bit.

This place is great and would definitely recommend it. The staff is very helpful and friendly. Also, Dr. Caine is very professional and truly cares about his work.

I’ve been coming here for four years. Dr Caine is very professional and thorough. (tip.you will have your eyes dilated unless you say something!). Never had any issues with ordering glasses or contacts to you. But what is really great about this place is the customer service and the people that work the front. They are so nice and calm. They always take the time to tell me what my insurance will and will not cover and they spell it out for me — because it can be confusing! The shop has such a great vibe to it. Any time I have to stop in to pick something up or ask for a glasses adjustment, everyone is so nice!!! And they seriously do it all with a smile. These guys (and one women) rock!

My husband is getting his eye care done here and has only told me amazing things about the customer service. If you have no insurance don’t worry they aren’t trying to rip you off! Great place.

It’s so nice to have a friendly, professional optometrist in the neighborhood! Everyone is nice and helpful, and I couldn’t be happier with their service. Plus, how many other optometrists are jazz trumpeters that you can go watch at Colombo’s? Thanks, Dr Caine!

Love! Love! Love this place! I’ve had a number of eye exams by several different docs in the past. And this one by far out did all the previous ones. Dr. Caine made feel so comfortable and took his time in answering the million questions I had. I was actually a walk-​in my first time due to an emergency and I did not feel rushed at all. This place is a bit small, but it’s what makes it so cozy and somehow he has it all in that small space. I have finally found my permanent doc. Never thought I would ever find one.

Awesome customer service from Letty and Eli. They made my experience for picking out my dads glasses for fathers day a wonderful experience. I even had a favorite pare of sunglasses with a cracked lens that Eli replaced on the spot while I they tended to my father.
Dr.Elliott’s office is great!

Had such a great experience… Yesterday I called them right when they opened to see if they can see me cause my glasses broke and I needed a new exam and also to see if maybe they can fit my old lenses into a new frame… I was able to be seen right away and they were able to see me right away… They were so helpful. The dr was quick but very detailed. The optical tech found me a new frame and put lenses into them and they came out great… So happy with all even the receptionist she was very friendly. Going to set up appts for family there and they are also not expensive at all.

I have had several pairs of glasses done here over the last 5 years.
The Doc as well as the staff are all very attentive and helpful.
Dr. Caine will take as much time as he feels he needs to properly assess your eyes. He’s very thorough.
I have no intention of going anywhere else.

These guys are terrific. The small staff works hard to make every customer feel like they are being taken care of.
Highly recommend! Plus they took my insurance.

Doctor Caine was friendly and knowledgeable, but even though I arrived on time, I had to wait an hour for my exam to start. I have to deduct a star for that. Otherwise, great attention to detail, great experience, and I’ll likely come here next time I need to update my prescription. But I’ll try to come earlier in the day if possible just so I won’t have so many other patients backed up behind me.

This place receives the most amount of updates by yours truly, not because I’m obsessed but because their quality of customer service continues to shine. This time, dear Reader, I write to tell you about how Dr. Caine helped find me the most comfortable and suitable pair of contacts. Why is this epic? It took FIVE office visits to get it right: a testament to Dr. Caine’s patience and desire to find you the best fitting lenses (‘cuz seriously, by visit #3, I was cringing in embarrassment and impatience, but Dr. Caine had my back).
Not all contact lenses are made the same: not in material or prescription strength (in spite of being labeled the same). The contact fitting felt a bit like Goldilocks and the Three Bears: one pair was too blurry, another pair was too difficult to put in, this other pair was too damn irritating, etc.
After each eye exam, I given a trial pair of contacts to try out. Through trial and error, Dr. Caine honed down to a pair that accounted for my moisture-​sucking, astigmatic, presbyopic eyes. Now I am outfitted with a pair of contacts that, when I have them in, feel as if I’m wearing nothing at all. Perfect!
Thanks Dr. Caine and crew!!!

This place is the best. They have a great selection of glasses. Dr Elliott was nice and very attentive to my needs and I’m picky.
I went there for my first time just under a year ago. Last week my glasses broke so I brought them in to see if they could repair them. They were still under warranty and the guy at the counter said it would probably take 2 to 3 weeks to get back. It only took 7 days and they’re as good as new!
His staff is the best.

This neighborhood business ROCKS!
If you like those swank, trendy eyeglass places that charge $ 500 for glasses, then keep walking because this neighborhood gem is the real deal and Dr. Caine is the BEST! I came down with a wicked eye infection from a recent business trip and the pain was excruciating, but he squeezed me in on a Saturday, diagnosed a bacterial infection and hooked me up beautifully. He explains things clearly and simply, and I am now on the road to recovery. His staff are super helpful in making appointments, recommendations on frames, and handling insurance billing. Their prices are fair and quite reasonable, the staff is pleasant, the office music is off the hook, and Dr. Caine genuinely cares about his patients. I am a Dr. C fan for Life now!

You win some, you lose some; Dr. Caine lost me unfortunately. He got referred to me so I was happy to find a local trusted doctor. However, after receiving my new glasses in the mail (after 2.5 weeks of waiting for them) he had clearly messed up my prescription. I returned that same evening the fix the mistake.
While Dr. Caine did apologized, he also started to suggest that is was ME with the problem; specifically that I might have diabetes or M.S. since my prescription was so far off from his initial reading. WHAT?! Being a very healthy person with no family history or lifestyle that might indicate either of these, I was both shocked and scared. Also being somewhat of a hypochondriac, I quickly scheduled a check-​up with my PCP. But of course, after checking out fine, I am now appalled that he would even suggest that the problem was mine instead of his (or the «smudges» on his snellen chart that he admitted causes a lot of people to read ‘Q’ instead of ‘O’.)…hmm, maybe it’s time to update the chart then?!
So now, I am still waiting on my glasses to return the second time around (two weeks later) even though I asked for them to be rush delivered…
Moral of the story: If you need your glasses /​prescriptions back within two weeks, or if you don’t want to be told you have health problems when you clearly do not, this is not the place for you.

Dr. Caine is my boy!
No, but really. I’ve been coming here for a few years now, and I only get the best of service.
This is a great small shop right on York Blvd. in Highland Park. Coming here is a treat because you can reward yourself for being responsible with your eyes! Grab lunch at Highland Café, then grab a Chai Chata on Café de Leche! Dr. Caine is in a GREAT location. There is also a large parking lot accessible on the street behind York that runs parallel with it, as well as plenty of street parking around the neighborhood. (Not necessarily on York itself…)
Everyone who works here, from Dr. Caine to his front of office staff, are professional, courteous, and just all around lovely people.
They have a great selection of eyewear, as well as different brands of contacts. It initially took me going through about 3 – 4 different brands to find the one that was a good fit for me, but they were always patient with me.
When anyone asks, I send them here.

I needed a new prescription and received a recommendation for Dr. Caine from the lovely ladies at Society of the Spectacle. It started out with the sort of waiting room I wasn’t used to: sure, there were shelves of frames to try on (cute stuff, too, not just the usual bland selections), but also, jazz albums on the walls, and magazines that were actually interesting, plus the very local newspapers.
The back room, aka exam room, seemed somehow slightly out of date, but definitely wasn’t. Dr. Caine gave me one of my most thorough eye exams I’ve ever had, and also identified an eye problem I have that no other optometrist or ophthalmologist has ever diagnosed (some sort of vertical shift) and came up with a possible way to fix it with my updated lenses. He did the tests on me I LOATHE, which involve eye drops, but I loathed them less with him. We discussed psychology.
The guys at the front were really nice, too, and when I picked up my glasses, I ended up meeting up with Dr. Caine, unplanned, at Scoops down the street. Ask him about his experience with jazz music! I’ll definitely be getting next year’s annual exam with him.