Edible Arrangements

Steer clear of the one on western and redondo beach. I came in and there was nobody at the desk for 5 minutes. Then when the lady came out she was rude and very unhelpful, she was looking at her phone the whole time, and got upset whenever I would ask a question. Customer service was awful. I think I will give another location a try.

I love their fruit flower! And my friend also send me the chocolate covered strawberry on my birthday. Every part of it was really cute.

I placed an order online for same day delivery. I called the store to make sure they had received the order and Alma helped me. She was very polite and helpful saying that since it was a business delivery they will send it out as soon as the delivery guy was back. They did a great job!

I’m literally sitting in the car outside of this place as I type this because I’m so irritated. A friend of mine got me an edible arrangement to pick up from here and I haven’t been able to do so because despite claiming to be open until 7 they really aren’t and they stop answering there phone around 6:50 AND the voice mail box is too full to leave a message. I just don’t understand how NO ONE is here before closing and why it is closed earlier than its supposed to. I guess I’ll try again tomorrow and just someone is actually there when they’re supposed to be.

I’ve ordered and been the recipient of many Edible Arrangements.
This location is abysmal. I placed an order on ²⁄₁₄ at 9:00 am. It was guaranteed to be delivered (since it was a business delivery) by 5:00 pm.
Not only was it not delivered, but when I called at 5:15 pm to check on the status (because I had a missed call from an unknown 310 number at 5:00 with no voicemail to indicate who was calling), the EXTREMELY rude employee shouted at me that they tried to call the RECIPIENT and since they could not get ahold of her, they cancelled MY order.
I’m not sure where they learned how to run a business, but you literally never call the recipient of a gift to schedule things. How and why they didn’t call me, the person who placed a $ 100+ order, is beyond me. They could have called, explained it was a very busy day, and asked if I would like to change the delivery or cancel the order — but they did neither.
They cancelled the order and still charged my card. I am opening up a dispute with my bank tomorrow (as today is a federal holiday) and filing a complaint with the Better Business Bureau.

I have used Edible Arrangements before from other locations, and the service has always been outstanding, but this location is horrible. I faced discrimination from two different employees during the same visit.
I was recently engaged, and David’s Bridal gave me a coupon for Edible Arrangements after I tried on wedding gowns. The coupon was for a free box of 6 strawberries, and expires in December 2015.
When I gave the coupon to the lady at the counter, she yelled at me immediately right after I said hi, and said they didn’t have any strawberries since it is almost Valentine’s Day. She yelled out the coupon’s expiration date about 5 times before I understood that she wanted me to come back later in the year. I was confused because my wedding is in July, and I wanted to find out the pricing for the guest favors the coupon was advertising. Of course, she didn’t know that, since she didn’t bother to ask me when my wedding date is. She obviously did not think I was a soon-​to-​be-​bride since she did not even offer to give me pricing info for the guest favors at all. She was so focused on yelling at me for coming in before Valentine’s Day.
When she finished yelling at me, she brought out another employee, and this new girl told me they would be able to give me the free box after all (apparently they do have some extra strawberries). This new girl then asks me whose wedding it is (instead of asking for my name). I tell her its my wedding, and she clearly didn’t believe me, as she rolled her eyes at me and didn’t say «congratulations» or anything like other wedding vendor has. She also did not offer me any information about guest favors, and I had to ask her about that before she told me it is a new program, and she doesn’t know much about it.
I guess my timing was bad, but this week happened to be one of my less busy weeks since it is a long weekend. How was I supposed to know to not come in this week? They should exclude the entire week from the coupon if they did not want to talk to me.
In the end, I was grudgingly given a box of strawberries, but I received no information about guest favors, and it was a huge waste of my time and patience, being yelled at by the employees for stepping into their store.
I don’t know why both employees automatically assumed I was lying about being engaged. I was casually dressed in a t-​shirt and jeans, but this is what I normally wear every day. I also had my engagement ring on, not that they took the time to notice that if they really wanted to figure out if I am engaged or not. I believe that I was a target of racism, as I am Asian, and maybe I appear a bit younger than I actually am (especially since I was dressed very casually, and about the same as I did back when I was in high school). I no longer want Edible Arrangement’s guest favors. I refuse to support a business that allows its employees to yell at customers for no reason.
BOTTOM LINE: Employees are rude and make assumptions about you. If you must go to this location, dress nicely or be ready to be discriminated against. A casual t-​shirt and jeans may get you yelled at by employees. Also, try not to look young if you have the wedding coupon. They will imply that you stole the coupon somehow.

I had the worse experience here. I ordered a bouquet and it was not delivered. The girls that work there are clueless and the manager has a very bad attifude and horrible customer service skills. When I confronted him he asked If I proof of the order. I will never be ordering from here again.

I have ordered from here 3 times and each experience has been great, no complaints! Their service is great and they sometimes send you coupons that you can’t get off the internet. I’ve ordered the chocolate covered strawberries twice and ordered the chocolate covered bananas, strawberries and pineapples? once… each time i received great feedback, now if only someone would send ME an edible arrangement!

I ordered an arrangement online to be delivered to an office building on Friday. When they went to deliver, Edilble Arrangments found out that the people I was delivering to were off for the day. They called to tell me and I was thinking «well its my mistake for not checking 1^st I guess». They said they didnt want to leave it over the weekend for Monday and offered to redeliver a fresh one on Monday. I asked if there would be extra charge and there wasn’t. I feel they really had no need to do this, i ordered an item and their services and they provided but they did go above and beyond what i expected and delivered a new one on Monday.

I have ordered twice, for clients, and I get rave reviews from the recipients. Its so much more than just sending flowers, and less time consuming than finding a gift. Its fit for all ages, all occasions, and its perfect for the office environment as well as homes.
I think this specific location is best. The staff is amazing at customer service.

Great place, they work with you and rush if you need them tol
Jane Heyman

Forgot about this review I made. Let’s see… it’s 2012. Never got a call back!

I think maybe I’d give it around a 4 – 4.5, but I want to help this place boost its ratings so I decided to give it a 5: D
This was my first time ordering at Edible Arrangements. I’d seen them before and I was always like *_​_​*… but obviously they’re expensive and I didn’t have any reason to order one back then. But Yay: D I has boyfriend now so I decided to get one to surprise him on his birthday!
I ordered on Monday, and I was a little nervous because there were too many choices online, so I decided to see if they could recommend anything at the store. I was nervous because I read bad reviews about the service so I was worried they were going to bite my head off @ @. I live close, so I waddled to the store. It wasn’t busy; no one was at the front, but they saw me come in and someone came to help me…
So I asked her if she could recommend anything. for 2 – 3 people, and she gave me some suggestions in the catalog they have in the front. After I mentioned I saw something about cinnamon chocolate apples online, and she wasn’t sure based by the description (since you can add those to anything). But then she looked online, and she said a few names and I was like 0₀. Then she told me to come look (at her computer, which was like behind the counter) and I was like O_​O. So nice. What is this lovely service! She showed me a few, and I found the one I wanted =D
I had a coupon that I forgot, so she gave me a number/person’s name to call later with the coupon code, and yeah: D That lady was super nice x3.
I was going to go back later (just because I’m awkward on the phone sometimes XD) but I ended up just calling instead. I was nervous that the lady, Nicole, would be mean (still nervous about encountering bad service person), but she was super nice/​patient as well: D I told her I stopped by earlier, gave her the catalog number, and I gave her my coupon code. There were two, but they didn’t work T_​T. Probably because the arrangement I wanted was already 10% off. But she waited patiently for me to give her the codes. And then I said it was okay, and she got my credit card number, etcetc.
O_​O There was nothing unpleasant about my service at all!
Two days later, on Wednesday, I picked up my arrangement at 5PM, the time I said I was going to. I was really excited to see what it looked like: D. The arrangement was already ready, it was in the refrigerator they have right outside in the area (not behind in the kitchen). and yeah. I think it would’ve been better if I could pick it up right away, just because. I don’t know XD. The chocolate covered fruits were good though: D Some of them were sour. And they use green apples (I like Fuji apples the best). The grapes were soft =T I like hard grapes. And yeah. I think it’s partially because it was in the refrigerator and the plastic they have around the fruit traps moisture and then it condenses and makes the fruit not as crisp/​fresh tasting? But O_​O Yeah.
But anyway it was a good experience: D I definitely would like to try another one sometime. But so expensive U_​U. It’ll have to be for a super important occasion. But Definitely 5 for the service here. 3.75−4 for the fruit.

Worst service EVER at this location. I would give it no stars but the arrangement itself was lovely so i had to do something! i had ordered a large arrangement to be delievered before noon on my bosses birthday. Long story short I had to call 3 times after 12 to hound thier asses. Every time they told me the driver was on it’s way… ummm…the location is less than a mile from the delievery address and they said we were the first order going out. It didnt arrive until 2.
I agree with the previous review. They lie and were totally rude!
I’ll chose a different location next time.

WARNING! If you are going to order an arrangement, DO NOT ORDER FROM THIS STORE! THEY LIE AND ARE TOTALLY RUDE!
I recently purchased an in sympathy arrangement from this location. I have never had a problem with Edible Arrangements until I ordered from here. They lied to me about contacting the people I bought the basket from and then claimed that they delivered the basket. People were at the house all day signing for baskets and yet somehow, my basket was no where to be found and my friends never got a call from anyone.
But here is the kicker– when I called to ask about the basket and why it had not been delivered, the rudest person I have ever spoken to IN MY LIFE (who is also the OWNER of this location) called me in the middle of a meeting and started screaming at me about how he wasn’t going to refund my money or deliver a new basket. It was quite possibly the most inappropriate behavior I have ever experienced as a customer. Not only are these baskets expensive, but being abused by the owner who at the end of the day leaves me $ 65.00 short with no basket, is not something I signed up for.
There are lots of locations in the area for these arrangements. Avoid this store!

I had a edible arrangement sent to me by friends in Colorado. There were some issues with the delivery including this company being given an incorrect address and some confusion with one of the drivers, so I opted to pick it up myself. I show up, get the arrangement, plus a gift of chocolate dipped apple pieces wrapped separately as a gift from the store and an apology for any inconvenience. I just have to commend a company that makes a mistake, takes responsibility for it and does their best to keep you as a customer. I LOVED the arrangement, fresh, colorful and a real crowd pleaser. Thank you EA Westwood.

*I love Edible arrangements to death, but this time I was disappointed.*
So I understand why people would give this Edible Arrangements location 5 stars… they are still high on the fruit baskets. Okay… but before you ignore my review, i urge you to hear me out.
The management at this location is utterly irresponsible, inconsistent and neglectful at times. I placed an order to be delivered and they delivered just fine. The only issue is that, the order was incomplete and they had the nerve to tell me that they were out of stock and were planning to tell me a week after it was delivered. The fruit arrangement was okay, but everything was terrible. I was particularly annoyed because i called them a day in advance to check whether the order was okay and everything else was in check… and they could had told me then. Of course, they gave me a partial refund, but the damage had already been done. I resent having done business with this particular location.
Piece of advice for all of you ordering here… It’s always best to pick it up yourself. Save yourself $ 12 delivery fee, check whether your order is correct, and avoid going through lack of professionalism.

These comments apply directly to this location:
My boyfriend and I ordered one of these to pick up and hand deliver to my mom for her birthday. I will admit that I always salivate when their commercials come on TV and have been wanting to order one for awhile, so I was a little disappointed when it wasn’t what I had expected it to be. First off, I really think that this was a case by case basis because I’ve seen others that friends have received and they have been spectacular. Yet I had several problems with mine.
First, They forgot to add some of the fruit that we had ordered for this particular arrangement. The guy was a bit apprehensive at first when I asked if it had everything in it because it looked much smaller than what they had shown on their website. But upon second inspection he noticed that it was missing several things, so he took it in the back and they added what was missing, plus some more, which was definitely a plus. Though if you aren’t as anal as me, this might have slipped right past you.
Second, the fruit was not as fresh as I would have hoped. Don’t get me wrong, it wasn’t rotten, but the cantaloupe and honeydew were a bit mushy around the inner edge. When I pay someone $ 85 to put together a bunch a FRUIT, I expect it to be in excellent condition. They could have at least trimmed off the soft spots to hide that it wasn’t super super fresh. To me, this was just lazy. Maybe they just have a bunch of extra fruit laying around because not as many people are ordering things like this in the present economy???
Third, it just wasn’t very presentable. The edges are supposed to be scalloped, and I even spotted some leftover stampage on the rind of one of the orange wedges. Once again, for the price, and considering it was a gift, I would expect just a tiny bit more effort.
Though the guy at the counter was nice, he seemed very flustered and let it slip that he had three new people working that day, so I won’t hold this experience as exemplary of how they run things normally. However, beware of whom you are ordering this for and make sure that everything is correct with your order before you leave the store or let the delivery guy run back to his car. I look forward to getting another one of these in the future and editing this review to a five star!!!

a near and dear one sent me an arrangement of chocolate dipped strawberries (one of my faves) to my work for hearts day. i was very surprised when i was called up to the front desk to receive my delivery. i always drive past the westwood edible arrangements store and always mention that i would like to order one because i hadn’t tasted any of their delicious looking fruit arrangements yet that i’d heard only good things about. well, after eating the first of the many chocolate dipped strawberries, it validated my expectations on the taste… the fruit was fresh and sweet. they are delicious! i enjoyed them so much more than the flowers that were sitting in my office.
it was a wonderful and happy hearts day! =)

I received one of these today at work. I was feeling a bit down due to some issues I’m having and this basket took all those issues away. All my coworkers were in awe of this gorgeous fruit flower arrangement. Yes it was beautiful (refer to pics). It had strawberries, cantaloupe, pineapples, grapes and chocolate covered bananas. Not only did this look magnificent… it tasted magnificent. Wanna know the best part? It was sent for no reason. Just because. Awww… I know~!!