East Los Angeles Dog & Cat Hospital

I’ve been coming here for 10 years… before I never had an issue, until maybe 3years ago I notice new veterinarians and new charges… but $ 30 was reasonable for a doctors visit. I had a really bad experience when I brought my cat in to get fixed. They mistakened him as a female and opened him up and left him in pain. By then I was pissed and thought about suing for negligence but I’ve been with this vet for so long and not once before did they make such careless mistakes. I spoke with the owner and he dealt with this issue and negotiated some frequent check ups. I still continied to go back…
there’s this new veterinarian, Y****** C****** who is rude and tries to chase you for every penny you have. She placed unnecessary charges on my bill. She tried to charge me for dog food and a cone. but for what? I called the location in montebello to compare prices and I knew she charged me more.
Ive been forgiving about so much and after so long. I stayed loyal to this place. After my last few experiences with this new vet, i am threw with this place. The service is shit.

I give this place 1 star because I honestly felt like I was smarter than the veterinarian… That’s only to prevent myself from thinking the awful thought that the vet was just trying to get as much money out of me as she could.
Let me tell you about my experience…
As I was signing in, I was informed that the office visit would be $ 30. AWESOME! That’s pretty cheap compared to other vets.
The wait to see the vet was short and I was taken in a room quickly to have my pet weighed and to give a brief history of my dog’s eye infection. The vet came in, looked at my dogs eyes, and confirmed that they were indeed infected. She says, let me look at her ears. She tells me that her ears also have a REALLY, REALLY bad infection. She also comments on my dog’s skin.
The doctor then leaves the room and sends in her receptionist. The receptionist explains, rather timidly (I believe it was because she knew that what she was about to tell me was bullshit), that the bill would be $ 275 with all of the tests and medications. WHAT??? I don’t have that much money. The receptionists then asks me what my budget is. I say I wasn’t planning on spending more than $ 130. I ask her what the tests are for. She didn’t say anything about infections in her answer. I tell her we don’t need those tests. She says, let me go see what I can do. She leaves the room, comes back, and says, without those tests it would be $ 175. I agree to that. I’ll pay that for the 2 medications and ear flush… even though that price is still absolutely insane.
The receptionists breathes and says, OK! The vet tech comes in and takes my dog to a different room so that he can flush out her ears. I go to the reception area and wait for them to bring my dog back out and pay. The receptionist says, I’m sorry, the doctor said she won’t prescribe the meds to the dogs if she can’t do the eye tests on her. Now, I’m confused. Why not?! She also tells me that the doctor said that I should just do the eyes instead of the ears. I’m confused even more because I the vet had just told me that my dog’s ears were REALLY REALLY bad. Lol wth. The receptionist asked me if I just wanted to do the tests and not get the ear flush and antibiotic. I couldn’t help but respond, No, I want to get the stuff that’s going to help my dog. She understood. But it wasn’t her decision, it was the vets.
If the vet just told me that my dog has an infection and the tests are only testing to see if the cornea has any scratches, then why can’t you prescribe the meds for the infection? Lol I don’t get it. I ask if the vet can come out and explain to me. She does and tells me that the since my dog is squinting, it must mean there is pain so she has to run tests to see what’s bothering my dog enough for her to be squinting. I didn’t say this out loud because I didn’t want to insult the vet’s intelligence, but EYE INFECTIONS CAN CAUSE ENOUGH DISCOMFORT TO MAKE YOU (or your dog) WANT TO SQUINT YOUR EYES AND KEEP AIR FROM IRRITATING IT.
She tells me the eyes are very important (duh) and I should do the tests because they are emergent. I say Ok. She says, you’re going to do it? I say, NO! I’ll just pay for the office visit. She says thank you and walks away.
I pay the $ 30. I’ll take my dog to a vet that’s not trying to rape me out of a bunch of money for no good reason.
Important note: I’ve experienced taking my other dog to a vet when he had a much worse eye infection than the aforementioned dog. The vet suggested the same tests (for a much lower price) so I had them done. Even when the much worse eye infection with a longer history, both tests came back negative. So, needless to say, I wasn’t going to waste the money a second time. Even if the cornea was scratched, the infection still has to be treated… Which is why I just don’t understand why she refused to treat the eye infection just because I wouldn’t do the tests. All I’m saying is… Ask questions and if the answers don’t make sense, run.

This place is TERRIBLE!!! I have been coming here with my family for years. The original vet who owned the place was very honest, and intelligent. Dr. Rana, the main vet now, is HORRIBLE! He does not know how to give an actual summary of what is wrong with your pet. All of the equipment at this office is so old! It needs to be replaced! Of course something minor is going to look serious with a shitty looking x-​Ray! This office seriously needs to be shut down! Dr. Rana gave my 16 year old dog so much medication that he overdosed!!! And of course this place doesn’t do emergency, so we had to take him all the way to Pasadena! Even after spending $ 600 just for him to be over dosed, we had to spend an additional $ 1,000 to bring him back from the brink of death. Not to mention I brought my cat in because he was having urinary issues and again Dr. Rana said it was nothing. After seeing my cat cry in pain for two days I decided to take him to a better vet somewhere else, where I was told he had severe kidney stones and he would need to be operated on. So then again, I had to spend a fortune on that. Luckily my cat was okay, however my bank account was NOT.
This place claims to be a low-​cost veterinary office, but it isn’t. If your pets health really matters to you, take him somewhere better, even if it cost a little more, anywhere else is better than this shitty office!

I took my Malti-​Poo Chata to an animal hospital where I was told she had a tumor and a bad infection. The bill for the tumor removal was over $ 1,500 which was high but I was willing to pay for it. Before booking the surgery date, I was recommended to East LA Dog & Cat Hospital by a friend. I took Chata the following day and was helped right away (as a walk in). The girls in the front were really helpful and provided great service. I was then helped by Kevin and Dr. Rena who were both knowledgeable and answered my 30 thousand questions! I wasn’t looking forward to Chata’s surgery day but I was confident that Dr. Rena and staff would take good care of my baby. Best of all was the low bill… total was only $ 800! I HIGHLY recommend this animal hospital. I promise you won’t be disappointed!

I came again for the ⁴⁄₅^th time or so. I usually am always greeted by Brenda, when I see her I think, «thank god» she really is nice and understands why you are at the vet. So, I had to rush my dog over because she had a horrible persistent cough. I later found out that day she has heart disease. Dr. Rena is by far, hands down the best! My favorite vet. He will spend all day with you answering all your questions, he is so knowledgeable and has a great way of explaining things. Although I found out my baby girl Chispa has heart disease, I know when I take her to Dr. Rena she is in great hands. I trust him, he cares. He will give you his honest opinion and suggestions. As long as Dr. Rena is there I will keep driving 40 mins away. It is nice to know your furry babies are in good hands.
Once again, I came back after a week to pick up more medication one of the girls, (she has treated me this way more than once, I don’t know her name) one with a strong attitude, she seemed like I was annoying her because I asked her to ask the Dr something. Then I later called in because my dog didn’t appear well and I wanted to talk to Dr Rena and I had just been there 2 days prior (when I found out Chispa had heart disease) and spent about $ 500 dollars, the same receptionist with an attitude said she could not help me and that I had to come in again for another exam! She didn’t even let me talk to Dr Rena. I couldn’t believe it! It is really unfortunate that occurred and it was wrong to be treated that way but thank goodness for Dr Rena because I would not go if he was not there.

1^st off…
I took my dog 2 TLC 4 an emergency last night because she had pain on her lower back leg. My boyfriend called before we headed down 2 find out how much we were going 2 be looking at. When we got there we were told it was double the amount of what someone had told him over the phone 4 having 2 get an Xray, blood work, sedation and some other stuff that was thrown on top of the bill. They wanted over $ 1,200 dollars. My bf and I discussed it before going 4 it and decided we would wait till our dogs vet opened their facilities that morning.
When we told the nurse and receptionist that we were told differently about the pricing, her excuse was that couldn’t have happened because nobody quotes anything over the phone. She then handed me a bill 4 the exam. All I got from the exam was what I already knew. My dog is in pain. They couldn’t figure anything out or even give me a clue of what it could be. Nothing. All they said was she needs an xray, blood work, anesthesia, ect, ect, ect! I was upset I was paying 4 something I already knew!
So I head 2 her 1^st vet this morning, (Dog and Cats on Whittier Blvd in Montebello) they took us in instantly and actually told me what problems it can be because of her breed and possibly her surroundings. She definitely needed an xray, sedation and pain meds. They are charging me $ 450!!! Way better than TLC.
Dr.Casillas was very detailed and knowledgeable. The receptionists here are very polite and caring. My dog is now getting her xrays and hopefully she’ll be ok when I pick her up later today. Thanks 2 my co-​worker Julio 4 recommending me here (his morning job)

Awesome service. They are patient with ur animals and great customer service. Thanks guys

I would never take my pet to this Veterinarian again, I took my 17 year old cat in for diarrhea, and was told it would cost me $ 320 and that included a $ 35 charge for testing her stool plus $ 120 for a geriatric blood test which she never got. Well they took her in the back and could not get any stool from her. So she was supposedly giving a shot for dehydration, antibiotics, and vitamin shot which cost $ 60, a $ 35 dollar office visit. And $ 40 for medication which was vitamins, endosorb to get rid of toxins in her stomach, intestines. And anti-​biotics. It cost me $ 150 that first which they could not get any stool so they did not charge me the $ 35 yet when I add it all together it only came to $ 130 they over charged me $ 20. Then I took her home and kept giving her the medications, and her stool started to get a little better then after giving her the medication for 5 days she started with runny stools again. I took her stool in very runny, it was friday morning and was charged $ 25 now as you remember they wanted to charge me $ 35 for the same tests the first day I took her. Saturday Morning they called (left Message) and said her stool was normal, how could a runny stool be normal? I waited to see if she had a runny stool she did not have a stool until 1:30 Am Sunday morning and it was still runny. These Veterinarians are incompetent. I mean that is it after they made me pay all that money, I was told there was nothing more they could do for her? what do they expect me to do, Just let her die from Dehydration? Another lady that was there took her dog in that morning for bloody stool was charged $ 500 then when she got home her other 2 dogs got in a fight and she had to take one of them to the vet again same vet different dog for a bite wound she had to pay $ 350. I assume they stitched him up and gave him antibiotics. All for $ 350. So what is wrong with this vet? For one they over charge, just like they tried to charge me $ 35 for tests that first day on her stool. They could not get any from her and then when I brought it in friday I was only charged $ 25 for the same tests. Now it just keeps coming out of her and she has no control over it. I guess it is to the better business Bureau. You think with all the money I spent they would do something. What is that can not do anything for her anymore. Cause her stool is normal.

Clean office but busy office. Courteous doctor. They even give you a nice booklet to keep your pet’s records in order. Overall very pleasant visit.