Downtown Dental

I tried to give this Dental Office a chance but they are into SALES TACTICS just as the other reviews have stated! The rep went as far as asking what floor I live on in the building next door I guess to calculate my income! How rude! Just because I live next door doesn’t mean I have money to pay you for useless services. Then one the reps placed me in this xray machine and lowered and it smashed me in the back of my neck and shoulders! When I refused to take any of their sales pitches they refused to do a regular cleaning! They lost two clients today which is unfortunate because I wanted to get veneers in the future. Stay FAR AWAY from here! I also will be filing a complaint with the Dental Board today!

Came to downtown dental with my husband for his first dental implant. He was very nervous on getting this procedure done. From his experience he said the staff where super friendly made him feel very welcomed. the dentist made his procedure quick and painless my husband didn’t even need his medication for the swelling or pain … Highly recommend… We Will be coming here from now on for our dental needs.

Excellent service! Went to Downtown Dental today for the first time and was blown away by the service and kindness of their team. Dr. Mungcal is outstanding and my dental hygienist Priyam was amazing. Looking forward to my next visit already! Nice, clean office, great music, and the most attentive, friendly staff. You almost feel like you’re at a spa. Grateful to have found such an awesome dentist in LA!

As a singer, the little white bad boys in my mouth are absolutely essential to making, pursuing, and ultimately being successful in my passion.
Over the years I’ve had a few different dentists… but none have come close to Dr. Mungcal and his team of incredible dental professionals.
When I was 7, I cracked off my front right tooth climbing up a wet slide and thus began my journey in temporary teeth and color matching. As my music career began to really launch I felt it was time to invest in making my smile/​teeth what I had always dreamed they could be. I wanted to feel completely comfortable with a camera all up in my face without any concern of insecurity about how my teeth looked.
I had been considering veneers for some time and had talked with a few different cosmetic dentists but not one of them felt right. With a music video on the very near horizon, I sat down in Downtown Dentals chair and I immediately new I was home.
From the jump, I felt that my oral care was of 360 degrees importance. There isn’t one area we didn’t talk about, suss out, discuss. We collaborated as a team what the best plan of action was. Considering all logistics. They are a facility that can be reached ²⁴⁄₇.
Because my front right tooth has been such a nightmare in matching Doc and crew have spent hours working to find the exact shade. And in the years of having temporary teeth, no ones, I repeat NO ONES have ever even come close to theirs.
Major shoutout to Chris… She like me is a perfectionist in the best way. It’s as if my teeth are in her mouth and she wants them to be exactly what I want them to be before I walk out. She’s irreplaceable. There’s by the book and then there’s insane customer service… That’s her. No doubt. Also shoutout to the other Chris that keeps me comfortable, smiling, and laughing. Dudes got the most polite, gentle approach… Excellent chair-​side manner. Chris + Chris!!!
Aside from the lab that creates the veneers, everything is on site. If I need antibiotics, whitening, you name it… They have it.
I can’t say enough about this office. This team. This approach to dentistry. You guys the best. Thanks for taking such great care of me :)

I went to Downtown dental for 2 years and throughout those two years they over charged me and performed unnecessary procedures. My last visit I told them that I just wanted a cleaning and felt like they were cheating me. The doctor got angry and didn’t let the nurse clean my teeth. They said they wouldn’t charge me but they still did. They are the worst dentist I have ever been. They rip you off and are liars.

This place is a gem! I’ve had so many bad experiences with dentists before. I just had a root canal done and I had to go back in a few times because I still felt pressure in the tooth. Well, turns out I have an awful bite and Dr. Mungcal adjusted my entire bite over the course of the following week (came back in a few more times). It’s been one month and the tooth is healed up, sensitivity almost gone (I’d say I’m 99% there). All in all, amazing experience. Very professional and did I mention — I never have to wait when I come in? They are immediately available! A+

save your money and go somewhere else.
cannot warn people enough to steer clear of this dental office. between 6 months ago and now, there has been a glut of 5 star reviews. my guess is they spent a lot of money to get those (and not by providing 5 star service).
6 months ago, i went here. i was told to get a deep cleaning, which sure, it had been a while since i’ve seen a dentist, so i got it. it was expensive. like $ 750, my insurance covered maybe half of that and ended up leaving the office paying around $ 300.
that did not bother me. what bothered me was being told i had like 7 cavities that needed to be filled ASAP. the came in while i still seated, waving a clip board in front of me trying to get me to commit to paying WHILE STILL IN THE CHAIR.
that alone should be telling of what they think about their customers: little cash cows to milk dry.
thankfully, i never gave them that info and left. after just going to a new dentist today, i told them downtown dental recommended i needed lots of fillings 6 months ago (which, over 6 months should have exacerbated the problem). they told me i didn’t need fillings and that everything was fine.
*edit: i read another review that left very good advice for anyone reading this that has been mislead by downtown dental: download this complaint form from the California Dental Board and send it to the CDB

Huge thanks to Adrienne, Maribel, Jessica, Martha (I think that is her name but I could be mistaken, apologies!!), Chris and Dr. Mungcal.
Maribel — Thank you for letting me do a super last minute rescheduling of my deep cleaning appt (part 2). I had a work situation that I could not get out of and she was so accommodating. I offered to pay a late fee but she was gracious and explained that their office understands that these things happen. It definitely will not happen again.
Martha & Jessica — thank you for being so kind in scheduling my appointments and accommodating my work schedule. It is so nice to be able to have my dental appointments on Fridays when I get out of work early.
Adrienne — Thank you for making deep cleanings a breeze! The small talk about puppies and outside work life stuff really keeps my mind off of the taste of the anesthetic haha :) Her recommendation for the Waterpik & Sonicare really helped too! I swear my teeth feel cleaner after 1 week of using both instruments. :D
Dr. Mungcal & Chris — thank you for taking care of my filling! Hopefully with the new maintenance plan Adrienne/​Jessica have me on, it will be the last filling I ever have.
Cheers to you all :)

By far the BEST dental office I’ve been to. After a lifetime of running scared of the dentist I have finally found equanimity. DD has an amazing dedicated staff they are friendly and so gentle I forgot I was in the middle of a procedure! I couldn’t have made a better decision !! Never thought I would say this but now, I look forward to my visits at DD

My experience at DT Dental was great. Levi was my hygienist and he did an amazing job explaining everything and talking through everything with me. One of the ladies that worked in the office was great as well, I forget her name but she had glasses and I believe blonde highlights. She helped me go through all the insurance details in depth with me and worked with me to ensure I understood every cost parameter of each procedure. I appreciate that Dr Mungcal recognized me my second time around as well and addressed me by name. Very flexible and accommodating with heir scheduling. Very clean and neat modern office as well. 5 stars, great job guys.

Top notch dental office, with convent appointment times. If you work at Cal Plaza, Wells Fargo Towers or Bank of America tower and are Loki g for a dentist to fit your work schedule, then this is the place.

My experience with Downtown Dental has been by far the best experience with a dentist I’ve ever had. Everyone welcoming, willing to help me understand the procedures, including assistance with the insurance plan. The way Dr. Mungcal, the hygienist and all the staff worked with me was absolutely wonderful, with the highest professionality

I called Downtown Dental Monday afternoon about my husband tooth pain, they squezzed me in next day 8AM with out any hesitations. THANKS!!!, we arrived in there office 8AM and they took us in right away. The doctor is very professional and explains every detail and shows you everything on your XRay. He worked on David immediately after.
The staff is GREAT!!! they are all very FRIENDLY with smiles on their faces as well, this is a very professional office, they way they take care of you and dress to impress.
I would definitely refer customers to this office.
Thanks to everyone!!!

DO NOT GO HERE!
YOU’VE BEEN WARNED!
PROS:
— Clean atmosphere
— Hi Tech Machines
CONS:
— The hygienist tries to up-​sell EVERYTHING. I have perfect teeth, yet she was pushing me to get Invisaline for $ 7,000.
— The Dentist is a complete liar. I was told I had 6 cavities!!! I’ve had 1 cavity my whole 30 years of living, yet he assured me i had 6 cavities and it was an urgent matter. I completely believed him and got it done that day. The next day, i felt like I had been swindled. I asked for my xrays & showed them to another dentist. Cone to find out, i had no cavities. NO CAVITIES!
— They lie to you about dental insurance and that your insurance doesn’t cover anything. I paid $ 2,000 out of pocket.
— They call you CONSTANTLY for follow-​up appointments. They leave messages that say it’s an urgent matter to come in. Complete lies.
I can’t believe i trusted this place & gave them $ 2,000 of my money.
I reported them to the BBB and I advise everyone who has the same experience to do the same.

Ive never seen in my life a bussines that tries to empty your wallet like this one does. I went for a check up, and within 10min they tried to make me sign papers to a $ 12.000 procedure, and I told them I just wanted a check up. Because of the pressure they put on me I did a «deep cleaning» that literally lasted 30min.
I went to a real dentist next week, they told me i did have a couple cavities but the whole procedure would be no more than $ 2000, because guess what? the deep cleaning they did was worthless. The one I got at this other clinic lasted two 1h sessions and cost me less (a beverly hills clinic btw…) and when they asked who did that job and I told them, they said «yeah, they are very known for trying to rip off as much as they can by telling clients they have the latest technology». Dont trust them! I am not a crazy customer that dedicates his time in putting bad reviews, this is legit, these people will exagerate your case and will try to make you sign papers within minutes! Stay away

I love this Dentist and his staff. I’m writing this as I am in pain at 5:30 in the morning. My adventure started when multiple abscess reared their ugly heads when I was on vacation in Hawaii. The dentist there told me I needed two root canals and wouldn’t even look at me to have the conversation. I asked him if I would need an extraction instead because enough of my tooth broke off on the plane that I didn’t feel there was enough there to even save. He disagreed. I told him I would take the prescriptions for the infection and pain but would wait until I got home to do all the work. Vaca, pain meds and Mai tais got me through until I saw Dr. M at Dwntwn Dental.
From my call in to make the appt from Hawaii to emailing my X-​rays and when I walked in for the appt I was really relieved at how nice and caring everyone was.
Dr. M agrees that the smaller tooth needed to be extracted bc there was not enough healthy tooth to save. (I told you Hawaii dentist!) and I could either do an implant or one of those scary retainer like things your grandma scares you with when you’re a kid. I went with the implant option. The second issue was that the 2^nd abscess was waking up an old elementary school root canal in my 2 moral which was pushing on my 1^st moral. This is why I need my prescription cocktail mixed with my real cocktail to get me through my vaca.
We tried to save the 2^nd molar by doing a root canal and replacing my 80’s silver crown with a porcelain one. And opted to be proactive on number 1 molar with the root canal and crowning it too.
Unfortunately, I called in severe pain a day and ½ later early in the morning and they got me in right away. My 2^nd molar was still the problem even after they worked so hard to save it on a two day process root canal. I was so young when it was done initially that the present canals were not aligned properly and the abscess couldn’t drain. It had to come out. This tooth was a pain when I was kid and there was no love lost when it had to go.
The office was great about applying my cost for the initial work to the new work of extraction and implant. The best part is that they got the work done that same day.
I’m wearing an awesome mouth piece with a little fake false tooth that Chris fixed up for me while my scary temporary grandma retainer is getting adjusted with two false partials while I heal for 6 months and am ready for my permanent beauties.
They took care of me, every step of the way. They lubed up my lips with my smell good lip balm bc I didn’t want my lips to crack during the work. They knocked me out, gave me that funny kid gas called nitrous and it all loosened me up which made me feel better about where I was.
All my work was pricey and not everyone can afford it. These types of services from the experienced staff, technology, and what Dr. M is able to provide is not cheap for him to do so. I am more than happy to help them provide the best experience I have ever had by paying for it.
They even wheeled me all the way home to my front door. Which was down the hill and then up a hill ten blocks away. Chris and Mirabelle loved the walk! Ask them!
I woke up in pain this morning, took my meds and had to write this review because it’s the first time that I would say… I would do it again. Only with this team.

I love, love, love Downtown Dental. The staff is friendly and professional and highly skilled. I’ve had several cleanings, whitening trays, and a crown, which took a total of an hour and a half, didn’t hurt at all, fits perfectly and looks amazing. My hygenist is a perfectionist, which is just what one wants in a hygenist.

DO NOT GO HERE!!!
They recommended a deep cleaning ($ 800+) and told me if I didn’t get it soon I might need a root canal.
I went to other dentists for verification and they were all confused. I was told my teeth were fine. Not even a single cavity.
Stay away from Downtown Dental. The Doctor lied about needing the cleaning & then tried to make me feel guilty for not paying for it on the spot. Downtown Dental is a testament to why Unilocal should allow 0 star reviews.

I had a similar experience as a previous reviewer. I was scheduled for a check-​up/​x-​rays and a regular cleaning and they convinced me that I needed a $ 1000+ cleaning. They claimed my insurance was paying for about $ 800, so my expense would ONLY be a $ 1000 or so. Same as the person before had said, the deep cleaning was almost the same as a standard cleaning. Upsold some rinse to me.
The worst part is my dental insurance denied their claim and said the deep cleaning was not necessary based on the health of my gums. Thankfully, they’re not having me pay the amount they thought the insurance would cover. But it does say something when my dental insurance is agreeing with my assessment that they were trying to make a lot of extra bucks.
Before the dentist gave me my estimated bill, he was what I do for a living… I find that practice so shady. Buyer beware… I definitely feel these guys run a business before a medical office. Money first, patient needs second…

Huh? I never thought I’d see the day where I would actually be a fan of a dental office.
Oh, but I am now! Downtown Dental has made a fangirl out of me.
I love their staff. Specifically Allison and Dr. Neglia. Allison feels like a friend while she’s treating you, which makes the visit to the dentist a lot less scary and I actually look forward to going each time. I can tell the staff here really enjoys and respects their craft, and they really care about their patients.