Dollar Rent A Car

They had really bad service, when I went up to get my car they didn’t have it ready claimed their were no cares available currently and I sat their for 2 more hours to only wait longer bc the car had a malfunction

My go to place to rent a car. Fast and reliable. The staff is knowledgeable and friendly. Usually crowded but it’s because they are the best duh. Lol. But it also helps they have great deals on vehicles.

Whenever I fly into LAX, I always rent my car from Dollar. Grant it, they DO have enormous long lines and you’ll probably be waiting for a long time.
BUT, save yourself the lines and time and become a Dollar Express member. It’s totally free and they have their own counter outside by the cars. There is NO waiting in lines and you’ll only be there for a couple of minutes. They don’t try to hassle you to get this package, that insurance, etc… It’s just getting your paperwork and then picking out your car! You’ll only be there for a FEW minutes, no lines, and the prices are pretty good. Depends when you make the reservation, but you can get a GREAT deal.
Again, just become a Dollar Express member (free) and trust me, you’ll be so happy you did.

They charged me $ 78.00 to fill up a Volkswagen Beetle even thought the tank was clearly on full! — the returning person was very rude to me and yelled at me that needed to have a receipt for my gas fill up. I was never told that. Plus the gas station pump did not get out a receipt anyway. You can’t even put $ 78.00 in a beetle maybe is gas was $ 7.00 a gallon. What’s even more insulting is that the car was not full when I got it. I drove from LAX to Burbank and Back to LAX and put in $ 11.00 in gas which meant the car got 15 miles per gallon — NOT!

I was very skeptical about renting a car from here /​thrifty (same company) because of all the bad ratings. However it was my first time renting a car and I thought I give it benefit of the doubt. Surprisingly it was a great experience! But the number one TIP to get a great experience is to SIGN up for Dollar Express of their Thrifty VIP. These VIP programs are FREE you can sign up up to a day in advance to ensure you link up your reservation to your account. Once you get there you can go ahead and skip the hour line bypass it to the back where are the cars are and there is an open check out counter waiting for you!
I got my car rental off of Expedia and dollar had the best deal at the time for luxury cars in LAX. Expedia is great for rentals since you can refund it up to a day before your trip. I went through at least 6 rentals before I found the one I liked the best which was from dollar/​thrifty.
Once I got to Lax I was able to find the shuttle buses quickly. From the reviews a lot of people were complaining about the lack of thrifty shuttles but we only waited maybe 10 – 15 mins max for a shuttle. There was also another thrifty shuttle that came 10 – 15 min prior since my friend got there earlier than me.
We got greeted by the bus driver and he helped us with our luggage. Super friendly but also super working for tips.
The rental shop was a bit further away than I thought. Also thifty is same as dollar rent a car and same as firefly in the same store. Once we got there huge line!!! We started to line up until a mechanic walked passed me and I asked him where the EXPRESS line was he directed me to the back where all the cars were.
There was a counter there 2 workers with no line! I got served immediately, added on 2 additional drivers for free (LA does not charge) and we were on our way with our luxury car.
No hassle with the insurance either! I opted out since my cc has it and I was afraid they would hassle me to purchase more or other but nope no mention of it at all!
For the return it was hassle free as well we went to the gas station it’s a no name one that is right beside the rental shop. It’s cheaper there than Shell, Esso etc. We got the receipt and we showed it to the guy. He looked through the car and we were on our way out. Then we got a pass for the shuttle that came 5 – 6 min at the front of the store to pick us up to go to the airport.

I have a different perspective than most because I rented the car in Scottsdale, Arizona first before returning at LAX. I returned it at 4:30 am before a 6:15 flight and it was quick and easy. Had multiple shuttles waiting to take to the airport. The gentleman helping me return the car was also friendly. Can’t speak about picking up the car because I didn’t do that.

Shuttle took over 15 minutes to show up. Then the driver took a 10 minute dump. When he finally returned, we mentioned that our flight was in 40 minutes. He laughed and told us we should have gotten a cab. Total turnaround from the time we showed up at the rental drop off to when we left was over half an hour. If you use this service, treat it like an additional security line you have to go through and get there early because they are in NO hurry to get you to your destination.

Sitting here after returning my car waiting for the shuttle to the terminals. Has been 20 minutes and the attendants can’t even tell us when the next shuttle is coming. All they say is «it’s on it’s way». Then a shuttle came and parked — the driver needed to take bus break.
Meanwhile have seen 7 Alamo shuttles pass — maybe will try them next time.

Please read the article posted below before considering using their services. It happened to me and I wish I’d pay attention to these reviews.

The car I rented was fine, but I was led to believe it was mandatory to purchase the «basic» insurance or LDW insurance, which ended adding up to a LOT. My bad, I guess…

I’m giving them 1 because there is no «0» THIS IS THE WORST CAR RENTAL THAT COULD POSSIBLY BE. here is my story. We booked car online for 4 days and 2 hours. On our booking confirmation it said that each day is $ 40 and those 2 hours will cost us 6 $ each. When we got to the place an Indian lady (i should get her name) was trying to convince us to take their weird special offer that wasn’t even that special. It basically was paying extra 20 dollars just for upgrading our sedan to a suv. Then she printed out the contract that said we get the car for 4 days and any lateness will cost us another 40 dollars. I asked her why the 2 extra hours for 6 dollars that we booked are not on the contract and she really did not have clear explanation. She said that we don’t have to worry about that because when we come back to return the car she will be here and she will give us those two hours then. I said that I want to have those 2 hours written on the contract otherwise I will not sign it. SHE REEALIZED THAT I’m STUBBORN SO SHE TOLD ME TO SHUT UP!!! I said that I want to talk to her manager so she changed the topic and she told my boyfriend to go to the parking lot and pick a car. But she did not let me go there. Lol. Of course there was only one car left so we did not have much choice. Eventually after at least half an hour we got the car and the 2 extra hours that we booked online. When we returned the car that lady wasn’t there so her assurance that she’s going to give us the 2 hours was a lie. I’m glad that I check that before I signed the contract.
MY advice: find other car rental or check your contract before you sign it.

Poor excuse of a rental company. What you reserve isn’t what you get and no one knows what to do as in what their jobs are.

I gave one star because the car wasn’t a shit box. That being said, this was by far the slowest car rental and the worst run rental company I have ever been to. Do not use the phone kiosk. If you manage to actually rent a car, the lot is worse. There was only one attendant we could see for the whole lot and the line to leave was absolutely rediculous.

TOLLS — Car Rental Consumer Beware: You will be charged $ 15.00 administrative fee per toll by some company in arizona.
For example, if you go thru the 91 freeway to Irvine Toll road.
You will get charged $ 2.25 for toll and $ 15 administrative fee PER TOLL
So a round-​trip on that toll road will result in under $ 10 in actual tolls and $ 60 in administrative fee to Dollar EVEN if these were all on same day.
Shame on you dollar!

The most underhanded car rental I ever experienced. Tried to up sale everything. Hey and don’t forget to get gas within 10miles.

I’m very used to the typical hard sell on rental gas options and insurance but this rep was completely misleading. I rent a lot and declined because I had coverage from both my credit card and normal auto insurance. I had proof of insurance with me but was surprised when the rep actually asked to see it.
He also kept trying to push a gas plan on me and completely neglected to mention the $ 14.00 fee if I don’t show a gas receipt upon return.
I’d rather deal with places that are up front and honest. If you’re smart enough to read reviews then you’re smart enough to avoid this place. Corporate should be looking at why this place is getting 1.5 stars… but then again they might actually be the problem.

I booked my reservation via Hotwire, therefore I didn’t know which company I would get until after the whole transaction. After I found out that I’d gotten Dollar, I checked the reviews and was immediately worried after reading all of the negative feedback. However, our experience went quite well.
My family arrived at LAX around 8pm. We found the area for the shuttles and right as we arrived, a shuttle for Dollar had just left. It was about a 10 – 15 wait before the next shuttle came. The shuttle ride was fine and we arrived at Dollar in just a few minutes.
A lot of the reviews I saw complained that there were very few workers and very long lines. Upon entering, I saw at least 4 – 5 workers with no line. We proceeded to the desk and gave the guy our confirmation paper. For some reason, he said he couldn’t find our reservation, but the problem was solved within a few minutes. The worker definitely seemed a bit grim and it was like he didn’t want to be there, but we just stayed friendly and cracked a few jokes which seemed to lighten the mood.
Another huge issue among the reviews I read was that they would always try to sell you insurance. Now I’m not sure if it’s us that’s not familiar with how car rental insurances work, but all of the times we’ve rented a car, we bought the most basic plan when the worker presented it to us and that’s what we did for Dollar as well. He reminded us to keep a gas receipt and afterwards, he directed us to the car selection area and we chose one and left.
We returned the car this morning at 9am. As we drove in, there was a shuttle already waiting. At the return area, the ladies were talking so we waited for just a tiny bit before one of them came over to help us, but it was no big deal. The lady that came was very nice. We showed her the gas receipt and she did her thing on her device and we were good to go. The shuttle was still there and the driver was also very nice.
Overall, our experience at Dollar went very well. I was quite skeptical and nervous after reading all of the negative reviews, but none of the problems which others complained about happened to us. Maybe we were lucky, but we wouldn’t mind renting here again; however, I’d still keep a look out for other companies as I’d rather not take the risk with all of the other negative reviews.

Nice to see that Dollar Rent a Car in LAX is on the hot seat by «Investigative Guy» (@iguylaw) and the local CBS affiliate over their practices!

If you are expecting them to pull over to the curb like the rest to pick you up, think again. I waved down 2 empty Dollar shuttles and then finally on the 3^rd one had to put my life in danger by walking in the middle of the street to stop the shuttle so he would pick me up.
Dollar express member who is very disappointed. Unbelievable but hey can’t expect ALoha here in LA I guess

horrible!!!
1. I was told I could switch credit cards at the drop off without going inside. Wrong
2. Waited a half hour for a shuttle, boarded only to find out bus was broken. Ok it happens. But no manager to apologize or help facilitate a fast transfer.

I got my rental thru Expedia. I got a great rate!
Prior to my vacation, I didn’t get a chance to Unilocal this location,
I totally took a chance,
As I was about to write my review, I read a few reviews & they were bad!
I’m so so lucky I didn’t have the bad experience.
The wait for the shuttle was a little longer than the other companies.
While waiting at the airport, I saw a lot of the other rental shuttle bus come by more often.
As we got there, the line wasn’t that bad, about 5 ahead of me.
The line moved quickly, I am very surprised!
My husband was surprised as well!
The gentlemen that helped us, (Syred) he was very friendly and helpful.
I had booked an economy car and realized it was small for us 2,
we paid additional 10.00 per day for mid-​size car.
This worked out perfect!
We declined the gas and extra insurance, since we have our own coverage.
Syred was nice about not trying to sell us any additional coverage.
Pre-​paying for gas was not worth it for us because we were returning our car in Las Vegas and Gas is cheaper there.
FYI– they put a 400.00 hold on your credit card.
Getting the car is easy, we just go to the mid-​size section & get to pick the lucky car.
There wasn’t many mid-​size car left, but we were lucky again, when the worker just added another car to that section.
We got a Ford Focus, — FYI: this is a very good gas mileage car!
The only thing that was missing– we didn’t get one of those pre-​inspection form for the car, I noticed scratches and a few dents on the car.
I assume those are already logged in their system.
Our rental car was perfect size for all our luggage & we had fun 4.5 hour road trip driving to Las Vegas.
FYI– to anyone that has T-​Mobile service, Signal is very bad in certain areas of Cali.
We relied on our smart phone for GPS service, after getting our rental car, took over 2 hours & still no signal, & it was getting dark, so we drove back to Dollar to rent their GPS which was 13.99 a day. Syred saw us & he helped us again.
I’d bring my own if it wasn’t for T-Mobile’s bad service.
I was surprised to hear the price of GPS rental.
Thank you Dollar Rent A Car and Expedia!

Ich musste drei Stunden auf meinen reservierten und bezahlten Wagen warten, das Navi das man mir gab funktionierte nicht, das Personal war unfreundlich– nie wieder!

Leider gab es keine NULL Punkte ! Nach einer ewige langen Wartezeit (es gibt einen extra Schalter für pre-​paid-​Kunden, denn die haben ja schon bezahlt und laufen sicher nicht mehr davon) von über 2 !!! Stunden habe ich dann endlich mein Auto bekommen. Der gebuchte und auch bezahlte Babysitz war leider nicht verfügbar — Erstattung Fehlanzeige, ich kann ja ein Nummer größer nehmen, das geht schon ! Zudem wurden mir sinnlose Versicherungen und Service verkauft (obwohl ich alle Fragen mit NEIN beantwortet hatte, da meine Kreditkarte alle Service umfasst); leider habe ich dies bei ‘sign here, here and here’ nicht mehr mitbekommen nach einer 30-​stündlichen Reise; das ist Betrug ! Finger weg von Dollar, auch wenn sie noch so billig sind !!!

Das war wirklich überraschend und ungewöhnlich. Es hat 01:30h gedauert bis wir ein Auto bekommen haben. Das war an einem Freitagabend. Das ist dann nach 24h Anreise aus Deutschland hart: 0 Sterne
Das haben wir in Florida bei Dollar besser kennengelernt.
Warum dann 2 Sterne? Die Autos waren gut und es gab eine Auswahl an verschiedenen Modellen, die teilweise ein Upgrade waren.
Sie Rate war über ein Portal gebucht mit All-​Inkl und Tank leeerfahren.

Alors vraiment… deuxième fois que je viens à Los Angeles, je loue une voiture chez «Dollar rent a car», laissez moi vous dire que ce n’est pas ce à quoi je m’attendais !
Déjà le point positifs :
— Un bus vient te chercher devant l’aéroport et te dépose à l’entrepôt où tu loue la voiture
Maintenant les point négatifs :
— L’essense est payable d’avance, même pour 3 jours de location, ont a dépensé moins de la moitié du réservoir plein qu’on a payé.
— Une fois payé la location tu vas chercher toi même la voiture, sauf qu’elle n’était pas là et que le gas à qui on demande l’aide dans l’entrepôt fait comme si tu n’étais pas là, il dit ok ok mais il agis comme si tu n’existais pas…40 minutes pour avoir enfin la voiture.
— Quand tu la ramèné limite faut éviter les crachas !
Un conseil, né louer pas de voiture chez Dollar rent a car
So really … the second time I’ve been to Los Angeles, I rented a car from «Dollar rent a car,» let me tell you that this is not what I expected!
Already the positive point :
— A bus picking you up at the airport and drop you at the store where you rented the car
Now the bad points :
— The essense is payable in advance, even for 3 days rental, have spent less than half of what we paid: full tank.
— Once paid, the rental you seek yourself the car, except that it was not there and the gas being asked to help in the warehouse is as if you were not there, he said ok ok but act like you do not exist … 40 minutes to finally get the car.
— When you give back the car, you almost have to avoid the spit !
advice do not rent a car from Dollar rent a car