Dish Factory

Been buying here for 20 years and on my way down town today hate te travel to much traffic but you do get the best deals need dishes and wine glasses they break them faster then I can buy them

Not impressed. Came here looking to save some money and buy (rather than rent) the gold-​rimmed plates I wanted for our wedding reception. I came in with high hopes, but left completely disappointed. This place has dishes and plates and other restaurant supplies, but doesn’t have much of a selection, and a lot of their inventory is not of the best quality. For restaurant supplies, I much prefer LAX-​C.

Very helpful staff! I always find what I need. Great prices! Wide variety of supplies. Will definitely return.

I suggest you go here if you want to be a schmuck like me and get totally price gouged on some dusty-​ass open box equipment. I bought a juicer that, after a long conversation, was assured was a great price (I didn’t have my phone to do a quick check). When I got home I decided to look up the price and saw that I’d been charged more than double the retail price of the equipment I was so frustrated/​embarrassed by my unpreparedness that I just ate it and vowed to not return.

Restaurant supply stores are the only way you should furnish your kitchen. And the Dish Factory was THE restaurant supply store that met my cooking needs. Plenty of offerings, filled with your utilitarian and generic goods (many made by Winco), the Dish Factory gets the job done without the glitz or fuss of your fancy-​smancy Williams-​Sonoma or La Sur. It’s the restaurant supply store I use in downtown. And it should be yours too: D The price is right! Also makes for a fun place to browse for an hour or two.

Great selection. I bought a ton of stuff — -little fancy tasting bowls and small serving platters. Very inexpensive. It is dusty, but everything I bought cleaned up just fine and appears to be first quality. EXCELLENT! Highly recommended. Plus the staff was funny and nice.

I stopped by here after lunch to pick up several items for my kitchen. The prices are wholesale, yet anyone can purchase. I finally found the large funnels I was looking for for my homemade soy milk and purchased one with a built in strainer and one without. I also got basting brushes, a garlic press, a dough cutter, and a zester. $ 25. Nice. Everyone there is helpful and friendly, chatty and sweet. I love to cook and consider the kitchen to be my favorite room in the house (any house). I will certainly keep spoiling my lovely kitchen with little gifts here and there and anticipate that these gifts will come from here. The next item I have my eye on is a conical sieve to strain and freeze my veggie broths. Soon my precious, soon.

Always find what I’m looking for here — usually a simple set of dishes or silverware for my loft. If for whatever reason they don’t have a particular something in stock, they are happy to reference catalogs and offer to special order the item. Very knowledgeable staff and affordable prices. Come with an ounce of patience, as the staff is often running around trying to help more than one person at once.

Short review: Customer Service is not great and they are taking forever fixing an error they made. I purchased jars and they gave me the wrong size lids.
Long review:
We stopped by this store on a Saturday. I asked the guy for 3 dozen 12oz jars as displayed on their shelf and he let us know they were all out after having us wait for a really long time. I then asked for the 8oz jars instead and luckily they had them available.
1^st problem: The jars had a price displayed on the shelf and at the counter I was being charged more than displayed per dozen. I explained to the guy that he was charging me more than what was displayed on the shelf but he stated that it is an extra charge for the lids… really?! I didn’t argue because the total charge was still less than what I would have paid elsewhere.
2^nd problem: I get home and I am really happy that I finally have my jars. I take one out and try the lid on and the lid doesn’t fit! They gave me lids for 12oz jars!
I called the store the following Monday (they were already closed the saturday after I got home) and they said they don’t have any 8oz lids in stock. They let me know that they would go pick them up from a vendor and I would be able to pick them up during the weekend since I work during the week. I gave them my contact information and they were going to call me back. It was now Friday and I decided to call for a follow up. The guy I spoke with on the phone said «I am glad you called back to remind me!». He had to take my contact information again because he didn’t have it anymore.
After several calls I decided to take the jars back. They accepted the return.

Good spot for low end food service joints. Don’t come looking for boutique items though. I prefer Bargain Fair on Fairfax & Beverly.

Whenever I need an obscure cooking item or special plate of some kind, I know I can always find it at The Dish Factory. This store is for the serious cook or professional chef and as such, does not have a gussied up showroom with fancy merchandising. I buy professional baking supplies here and they usually have what I need. There are floors upon floors of heavy duty restaurant quality dishes here which tend to be much better quality than those available at consumer retail outlets.
The one caviat is the parking. You can park for free in the lot across the street but you will have to lay out $ 7 in advance. You must make a purchase at The Dish Factory in order to have them validate your parking so you will be entitled to a refund. This whole system is a little screwy and leaves me worried about the time I intend to buy something at the store but am unable to find what I want. So for this hasn’t happened.

I loved this place and you will too. If you don’t — then … your problem.
I just picked up shift gigs as a bartender for catering so I needed to spruce up my bar kit with speed pours, tumblers, another shaker and an ice scoop. I thought I was going to have a hell of a time getting any of it. And I was expecting to pay a minimum of $ 30 for anything. At the Dish Factory I had no problem, whatsoever! In fact the bartending section is *** stupid thorough. *** Luxardo and maraschino cherries, angostura, bar matts, bar towels, juice containers/​pours, mixers, strainers, all kinds of stuff… and … metal speed pours … a bag of 12 for $ 11.99! They’re $ 25 on Amazon. HUGE deal.
The store is pretty big. You wouldn’t expect it from the outside. It’s been there for 40 or 50 years. I’d rather shop there than some stick-​up-​their-​butt big box Cont Store. You know what I’m saying … Anyway — NOT EVERYTHING has to be a presentation, folks. The store is FINE. If you have a problem with that then it’s on you, not them. «Oh waaaah — they don’t cow to high maintenance turds like meeee.» No seriously — it’s an inner city store. Locally operated. They’ve been there for eons and offer great deals and a huge selection. If that doesn’t appease you then get off my planet. You’re a plight.
Also — the staff were cool as ‘ish. Helpful and on their game. I have a business card from the one gentleman — I’ll update this posting with his name when I come across it because he was a good store rep.
And that’s about it. I’m glad I discovered the Dish Factory. I will be going here for everything kitchen related and bartending related from here on out. No more Amazon. No more big box. Just good ol’ local support for a locally, well run store.

What a huge disappointment. Low quality products and high prices. The local dollar stores have better products. Don’t waste time going there and don’t waste money on parking.

This place is great — I wish I could give it 5 stars, but can’t only because it’s a bit dusty & not the most aesthetically pleasing. But, with that said, it still rules! (I hate to start the review off with the ONLY bad thing, but it is honest, and once you get home and clean your stuff, you’ve forgotten about the dust and only remember all the other things about this place that are kick a*s.) The customer service is pretty amazing — the guys there are super friendly, helpful/​knowledgeable, and quick, which is great because if you can’t walk there, you’re limited by meter time (I think I had 13 minutes based on the amount of change I had on me — my fault). Their inventory is substantial with just about everything you’d need to supply a restaurant, front & back of the house, and for me — the novice cook — everything I could ask for to get myself going all fancy at home. The prices are good, some things surprisingly higher than others, but still way less than you’d pay at Sur La Table or Williams Sonoma (WAY less). I walked out today spending about $ 30 for a huge stainless steel prep bowl, long tongs (ha, funny to say…), two aprons and four awesome rectangular plates that will take my food «styling» to a new level. I had to force myself to not buy things I don’t need (ramekins, pots & pans, shakers, squeeze bottles, measuring tools, baking sheets & tins…) because it’s just too much fun to cruise around in there and dream about the possibilities. I’ll definitely be back!

as a first time customer i prefer great customer service. & that’s exactly what i got. GREAT COSTUMER SERVICE.
we searched for the product we needed and we were quickly approached to see if we needed any help.
Maurry was very pleasant and helpful. knew exactly what we needed and is required for restaurants and made sure we got just the right stuff.
Everyone their was so delightful and i look forward to going back AND THE PRICES ARE GREAT TOO.

I recommend this place to everyone!!! I love it… The staff are great, excellent customer service all the way around, and the prices are amazing!!! The Dish Factory is definitely your one stop shop for all housewares, restaurant, and bar supplies. Their huge variety of china, and ceramic goods, Made me a customer for life!!! Thanks Dish Factory!!!

This place is as filthy as sin, but their selection of plates and other kitchen supplies makes up for it! Great prices too! So much better than the depot…

I WAS IN HEAVEN!!! It was everything I wanted — big huge stainless steel pots, non-​stick pans, pasta grinders, crème brûlée ramekins, and on, and on, and on! Yes — I’m a strange and sick puppy — i get my thrills from shopping the aisles of restaurant kitchen supply stores.
The presentation was no Crate & Barrel but the prices were also well below what you’d be paying — by 10x — which is enough to inspire me to create my own cottage industry of home cooking.
I can’t wait till I go back again — just to get my rocks off!

great prices, great second and first material made dishes, every shape and size you can imagine, friendly staff willing to go digging for the 6 dozen ramekins you just mustttt have! lol
doesnt hurt that i met ilan from top chef there… i was like a blushing teenager !! luckily i hid under piles of 10″ plates on sale! :0) thanks dangerously tall pile of dusty plates!:

Oh how I miss this place after I moved to SF. Seriously if you are a bartender, catering server, catering bartender, restaurant manager, you will find everything you need in here.
Fine dining white plates to those ghetto sushi restaurants plates, shakers, pour spouts… man the list goes on and they are sooooo reasonably priced.
I can’t find any place that has this place’s selection up in San Francisco. They should open one over here since there are WAY more restaurants up here!