Diamond Towing

Honest review: Owner is a good guy, even more than fair… actually compassionate and helped me out. My story: I rented a U Haul truck for like 2 weeks, needed it for work, had parked my car in the lot across from U Haul (as the U-​Haul folks instructed me to do) and turns out my car got towed. It was in Diamond Tow’s yard for 12 days. I received a notice in the mail from the DMV yesterday (Day 11) informing my that my car was towed and etc. You could imagine my fear at what those towing/​storage charges were gonna cost me. Diamond’s day rate for storage was not astronomical. In the past, over the years, I’ve heard horror stories from friends per towed cars by shady people who won’t show up to open the yard, or who charge all kinds of extra hidden fees and cause problems in the process of getting your car back. Actually, Warren, the owner of Diamond Tow, was really cool, and even with all his drivers out working, he came down to the yard and opened it up at 10:30 PM on a weekday for me to get my car out. Nice guy, honest, fair, and actually cool and helpful. Can’t ask for more than that! I am that way myself, and you know, show someone some respect and they’ll usually be cool with you. He said they’re open to get your car out 24 hours a day. I think usually there are late night pickup fees, but he was cool and didn’t charge me that — as my car was in there for so long, and he had compassion for my situation… and I probably got lucky. Don’t expect him to not charge you that late pickup fee (as one should never expect anything for free in life) but hey: facts are facts, he was cool to me tonight — and I really appreciate that. Thank you Warren.

I want to send a large THANK YOU to Warren. One on Diamond Towing’s Drivers. He is wonderful. I was involved in a minor fender bender on I-​5. Warren pulled my front bumper off of my front tires so that I could continue on my trip heading to Sacramento, CA
Warren was very professional, polite and did what I asked him to do. I highly recommend this company.

It was my fault for parking in a bad spot and not paying attention. Sucks. But they guys here were really nice to me, even though at first they looked scary. The dogs are also such sweethearts that also look terrifying. These guys are just trying to do their job, and they’re nice.

Fantastic experience ! We will repeat for sure, lovely distinguished personel wellcomed us and our money with open arms ! Great towing experience ! Loved it !

I parked in the wrong place so I’m mad at myself for not paying attention. When I went to get my car out the battery was dead. They gave it a jump start at no charge and even checked the oil. Thanks Warren!

(Hi David,
We wanted to let you know that we’ve removed your review of Diamond Towing. Our Support team has determined that it falls outside our Content Guidelines (
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AUDI owner beware! I saw your new A4 (6?) wagon get DRAGGED by a Diamond Towing truck last night (7÷11÷14) on Glendale Blvd in Silverlake. I heard a loud crash sound and a tire screeching. I saw sparks shooting out of the front of your car. Looked like the front driver’s side wheel was being dragged and was dislodged from the tow truck. I doubt that’s good for your all-​wheel drive, especially if it was an automatic!
Hope you see this if there is any damage. My car has been fucked by shady/​gypsy tow truck drivers before.

so rude, hard to work with, not worth the money at all

This place is extremely shady! Going to report them to the business burial, lapd and what other agency I can. They towed my friend and upon showing up to pick it up the tow truck driver was an a hole, rude and unprofessional. They failed to prove to us why they towed him and did not provide proper documents upon paying. We recorded the conversation pendejos! So we will see you in court.

I would give this place negative stars if I could. This place is the shadiest, most disgusting, scum hole I have ever seen. It is filled with old men who look like they haven’t showered for days, three incredibly intimidating dogs, and the lot looks like a scene straight from a Stephen King movie.
First off, I was towed without warning from my apartment’s garage for parking in the wrong spot (yes, I acknowledge my fault in parking in a spot I had not paid for [to be fair it is an unpurchased spot, and I was only doing it to avoid a street sweeping ticket out in front]), but because I did not discover my car to be missing until a day later, I accrued a «storage» fee for not picking up the car immediately. That’s fine. I’ve had my car towed, and the overnight fee seemed pretty customary.
Now the part that REALLY infuriates me is the fact that when I called last night to see if I could go pick it up, I was told that he could not tell me the price of the towing fee (should have been my first caution flag at some shady business going on), but when asked if the price would go up if I picked it up the next morning, he assured me it would be «about the same.» Because I was in a hurry, I took his word, and waited until today to pick it up.
Not only did I get a $ 40 fee for the overnight fee, but I was charged an additional $ 60 for after-​hours fee and another $ 30 for storage fees. Are you freaking kidding me? So much for being «about the same» price. To make matters worse, when asked about the $ 60 after-​hours fee and extra $ 30 in storage fees, I was told that it was because I had arrived a15 FREAKING MINUTES past the regular hour deadline (9am-​5pm). I was given no indication that there would be this fee for coming a bit late (even though I called ahead at 4:30pm). After pleading my case for a few minutes, I realized how futile it was to try to appeal to these low-​lifes, and simply paid the full $ 280 for my towing fee and left. It was clear to me that these scums are only out to make as much profit as possible, even if it means cheating uninformed customers by concealing vital information. These money-​scumming scammers are terrible people to do «business» with, and I am disgusted at their level of service.

Human Scum personified… Contact the Los Angeles Police Department at the link provided inform yourself more than likely you have been a prey
…FIGHT BACK

I was verbally threatened by one employee a Diamond Towing. I have the full recording on my iPhone and I may pursue this with the police. I was towed unjustly from Gingergrass restaurant. The sign clearly states: «2 hour Customer parking.» I was only parked there for 1 hour 35 minutes when I returned to find my car had been towed. When attempting to collect the vehicle and the proper paperwork that I am entitled to by law, they refused to furnish the paperwork. One employee of Diamond Towing verbally threatened me and my lawyer friend with violence. As required by California law, V C Section 22 658, I am entitled to receive: a) the tow order with property owner’s signature and b) proper paperwork with the phone number of local law enforcement in case I believe I was improperly towed. Instead, I was yelled at by one man and threatened with violence by another thug who guards the lot. Also — the employees are vey scary looking individuals and they come off as quite menacing in order to intimidate you.

Unnecessarily rude and extremely unpleasant to work with. Whatever you do, be sure to check where you’re parking if you plan to visit Red Lion Tavern or Cha Cha Lounge in Silverlake, CA. If you park in the wrong place, your car could be towed and taken to this black hole of a place.
When my friends and I arrived to the location to pick up our car, we were introduced to their main customer service representative. To put it tersely, accusations were thrown all over the place: according to the business, we were being «sneaky» and were demanded to leave because we asked questions regarding the charges on our vehicle – this happened 4 times! Since when couldn’t people ask questions?
This business is extremely unorganized. When their copier failed to work, the employee gave up on supplying us documentation regarding the tow. When defending my friend (he accused her of being sneaky because she put her credit card away AFTER he already charged her), I was commanded to leave. The mere fact that the employee couldn’t understand and accept my defending comments was ludicrous; I wasn’t rude or mean at all, and yet I had to leave. We were being charged $ 200 but couldn’t even defend ourselves? Ridiculous.
Bottom line: Watch where you park. Beware of this place.