Cynthia Cheung, DDS

Love, love, love this Dental office! The staff is friendly and helpful. My husband, daughter and I see Dr. Joyce and I can’t say enough good things. She is such a lovely person. I just got a mouth guard from her that is the first I have ever been able to tolerate wearing. My husband got bonding done that was absolutely beautiful. I always feel in safe hands at this office.

Although I didn’t really appreciate my son’s experience with the dental hygienist Nancy today, I am still giving this place five stars because I love everyone else there that has worked on my teeth before including Dr. Joyce, Dr. Cheung, Dr. Tina Sun and the assistants as well as the receptionist Jenny, who is always helpful. I had scheduled my preschooler son’s dental cleaning with Dr. Joyce, but due to another patient’s dental emergency (which is totally understandable bc I was once in that same position of a dental emergency), Dr. Joyce was only able to examine his teeth while Nancy did his cleaning.
Right from the get-​go, she wasn’t really «kid-​friendly.» She didn’t really try to make sure my son was comfortable, didn’t explain to him the tools she was using like other children’s dentists would, etc. When she started using the suction tube for his saliva, he started coughing. My son voiced that the tool was making him cough to which she asked me, «Is he sick?» And at one point while using the suction tube, a well of water spilled out of his mouth all over his neck and clothes. (Ugh! I used to hate it when that happened to me when I saw other dentists.) And half-​way through the cleaning, my son was in tears and visibly uncomfortable with the entire process. He wanted to leave! This was when I told Nancy that this is the first time my son was going through the entire dental cleaning process; the last time he visited here, it didn’t include all these steps. She responded by telling me that usually the kids did fine when their parents were not there. I just told her again that I was communicating on my son’s behalf that he was obviously very uncomfortable. Finally, when the whole nightmare was over, Dr. Joyce made everything fine again with my son when she examined his teeth by just showing some kindness, kid-​friendliness and a silly voice. Yes, sometimes that’s all it takes! I was traumatized by my dental experiences as a kid so yes I might have «hovered» more than other parents, but it was really important to me that my son enjoyed his dental cleanings as much as I do now. I think Nancy might be a great fit for adult cleanings, but we gave today a try and we much prefer Dr. Joyce to clean my kid’s teeth any day.

Update:
I needed to have my wisdom teeth removed. So, two days ago, Dr. Woo did so. It was really quick (20 minutes, including «resting» for five minutes after the procedure was completed). I went to work the next day feeling fine.
Tip: if you need to have your wisdom teeth removed, don’t listen to your friends/​family who had it done years ago. Things have changed.
Also, they don’t validate parking anymore.
Final comment, Jenny in the front office is great. She’s had to put up with me for a lot of procedures, and has always done so with cheer and professionalism.
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I had come here in the past because of good service. However, it seems things have changed a lot and for worse.
I scheduled a Saturday appointment and told staff I would be 15 minutes late because of a traffic accident. Ran into an employee in the elevator who was extremely annoyed I was coming late when she was leaving for the day. Went into the office and was told everybody was already leaving before 3pm anyways. Appointment had been scheduled at 2:30 pm. Was my sign/​in, examination and full cleaning supposed to be done in 30 minutes ??
Seems they do not need your business!

This review is for Dr. Joyce and her staff. Very professional, courteous, timely, and she explains everything in lay mans terms. I already know what I will have to pay before the visit (estimated). She reviews all your options. The tv and Hulu shows are cool as distractions to the drill and noise but inevitably the staff and dr have to constantly reach over your face and field of vision and the headphones fall off my head so it’s not as though I can actually pay attention to the show I’m watching.
One star off for parking. I wish parking underground was partially comped. I know one can find street parking but it’s nice not to have the hassle factor so I can be on time.

I really like this dental office. I’ve been pretty happy every time I’ve gone.
Pros:
(1) You can watch TV while your teeth are getting cleaned.
(2) The hygenists and dentists (I’ve seen both Dr. Joyce and Dr. Arias) are nice and professional.
(3) They fully accept Delta Dental PPO. (The only thing I’ve had to pay for was the extra cost of a filling because they use better material than what’s covered: no problem by me.)
Cons:
(1) They’ve stopped validating parking. On the plus side, they gave plenty of notice that they had stopped validating, including telling me over the phone both when I scheduled and when they called to confirm. I appreciated them letting me know. But I think that they should have continued to cover part of parking. While I completely understand that the building has raised the parking fees, abruptly passing the entire cost onto patients is only one way to handle the situation. Another is to cover a portion of the parking: say, the portion you were already willing to cover.
(2) Last time I came in for a cleaning Dr. Joyce wasn’t there despite my having an appointment with her. They asked if it was ok to have another doctor see me. While I understand that things come up and people have to leave early (Dr. Joyce has a little one at home, as do I), I would have appreciated the courtesy of a phone call with an option to reschedule. You shouldn’t be letting me know AS I GET INTO THE CHAIR that my doctor isn’t here and asking if I’m willing to see someone else. I’ve already had to leave my place of work early, park my car, etc. Given the choice, I would have rescheduled to come at a time when Dr. Joyce could see me.
(3) The front desk. They aren’t consistently rude, but they are not nice either, and I would appreciate a friendly welcome. I just went 8 rounds over the phone with one of their schedulers because I’m trying to bring my 1 year old in to see the dentist. She’s fighting with me about it! Look: if you don’t do pediatric dentistry, that’s totally fine. But since you told me that you do, what is the problem? The AAPD recommends that babies get seen for the first time before they are one year old, so yeah, I’m trying to bring him in before he’s one year old. If you don’t want my business, just say so!

Been coming here for over four years now and this is by far the best Dentistry that I have ever been to. And being over fifty I have seen my share of dentist.
I’ve had Dr. Cheung and Dr. Joyce and they are both professional and excellent. They are sincere and listen to yours needs and explains everything that needs to be done.
Today I had a cleaning with Nancy (Hygienist) and was very pleased.

Long overdue review for such a great dental office! I’ve been Dr. Joyce’s loyal patient for over 2 years now, even the drive all the way from the Valley can’t stop me from coming here.
Dr. Joyce is simply amazing: quick, painless and always with a detailed explanation of what she is doing and why. Even if it’s a simple cleaning, she performs it herself. Plus while she works I can enjoy watching Family Guy:)
The front desk is great as well, never had to wait more than 10 minutes and after each visit I leave with a little bag of gifts from the office and a big smile.
Thank you Dr. Joyce for being so awesome, I’ll keep coming back for as long as I have teeth in my mouth!

Rarely do I give 5 stars and even more rare that its for s dental office. But its a new year so new perspective. Let me tell you I HATED the dentist, I mean truly detested to the point of I won’t brush my teeth the day of just so my dentist has to smell the funk. Years of horrible experiences at different places throughout childhood developed this hate.
But this place REALLY changed decades of resentment in 45 mins!
I showed up about 8 mins late to my appointment. No hassle no smart ass remarks the receptionist simply let me check in electronically and I had a seat. I was seated for all but 3 mins when a friendly dental assistant escorted me back to my room. Immediately I was impressed. Not only was everything so clean and well organized but they had a nifty adjustable flat screen for my viewing pleasure.
The dental assistant promptly took my x-​rays apologizing for any pain or discomfort (which I didn’t experience) and then asked what I wld like to watch from the selection of DVD’s. While I waited for the dentist I enjoyed Scrubs. Shortly after the intro song the dentist came in introduced herself and pulled up my xrays on that nifty lil flat screen. She informatively broke down what the hell I was looking at in a very easy to understand way. I’ve never had such a clear explanation of what was going on in my mouth in such detail. I was impressed and not at all overwhelmed.
She then proceeded to do a cleaning as I watched my show. 20 mins later I had beautiful white teeth that were once ridden with plaque buildup. It was amazing! And super fast above all else. And mind you I haven’t been to a dentist in years so there was quite a bit of cleaning to do!
Everything was handled so promptly and courteously I was super impressed and to top it off they gave me a goodie bag filled with a toothbrush, floss, toothpaste and some ChapStick. Fuck they are amazing and I can’t wait to come back!
You ladies are amazing thanks you sincerely for such a memorable experience I never thought I could feel this way about a dentist xoxoxoxo