CVS Pharmacy

Can i give a zero? I actually do agree that this cvs have the worst staff. dont know if Jills a pharmacist but man, very very very rude. Also the tech Josh. Sometimes the kind of staff they are just makes me laugh

Pharmacy staff is beyond rude at this location… Changing pharmacy chains as this location has completely soured my views on CVS. Disorganized, unpleasant people who act like you are inconveniencing them when you come in to pick up your prescriptions. Assisting customers with prescriptions shouldn’t be an inconvenience when you’ve signed up to be a PHARMACIST… It’s actually just a part of your job.

Actually enjoyed the clerks here at the store they’re super friendly and everything seems to be in stock. Its the pharmacy. They are rude and dismissive and a lot of them seem like they don’t know what they’re doing. I’ve never seen one of them smile! Lighten up!

I just went in here and as soon as I bent down to look at hair dye colors, I hear «code 99» on the loud speaker and a young, brunette male associate comes rushing down the aisle to ask me if I need any help. Suspected of shoplifting when I could write a check to pay this store’s mortgage on the spot.
So I get to the checkout and I ask the same associate what «code 99» means (when I already know — Google it) And he gets all tongue tied and weakly responds «oh it’s just when we ask the customers if they need help». So I ask «You mean help to keep them from shoplifting?» And he didn’t have an answer for that. Rac! st much? Don’t profile me bro. You just lost a customer… permanently.

Clean. They have a little bit of everything at this store.

Jill Is The Head Pharmacist Here And See Was great! Super helpful, called doctor to get answers. Best I have ever been to.

I love this location but the constant influx and out of pharmacists makes it completely inefficient for chronic users. I can’t think of a single instance in the last several months where there hasn’t been a problem filling my daughter’s medications. Inefficiency, mistakes, lack of communication — I’m taking my business elsewhere.

The worst CVS in the world!!! Jill was the lead pharmacist, she was very mean, rude and talked to me in a condescending manner. I will be contacting corporate office about my horrible experience.

Absolutely the worst pharmacy staff I’ve ever encountered. There is not a single competent person working in the pharmacy. I’ve been using this CVS to fill prescriptions for a year and a half, and after many horrible experiences today has taken the cake. I will never set foot in this pharmacy again, and I feel obligated to let others know this location should be avoided.
Today’s incident: I call, speak to a pharmacist, ask about my prescription. He says no problem $ 35, pick it up in an hour. I ask how many refills I have. He says this is the last one. I say okay, see you in an hour. One hour later I show up, wait in line and I’m informed that my prescription expired and I have no refills. I was lied to over the phone or a mistake was made. If this was a mistake, then call me back as soon as you realized you could not refill my prescription, AND either way you need to apologize. You’ve failed at your job and greatly inconvenienced me. Not only was he unapologetic, but he was completely rude and dismissive.
Now if this was the first incident, it would be annoying and frustrating, but maybe not grounds to never return. However; this is the 5^th or 6^th time I’ve received horrible service here. One time I called to make sure a refill was ready (after experiences with prescriptions not being ready despite waiting an extra hour), they said yes. I walk in 15 minutes later and they cannot find my refill. I had to come back the next day. Another time I waited in line, then when I get to the counter the man informs me it’s his lunch break, so he can’t help me and I should come back in an hour. Another time I was given the WRONG prescription! Thankfully I read the labels, or something serious could have happened.
Bottom line: This is not a pharmacy run by professionals. I would not trust them with something as important as my health. They must survive only on the store’s name brand, because their rude, incompetent staff is not what’s bringing in the customers.

This location saved me a few times here and there for some over the counter medication and supplements. Let’s just say that certain foods I am not used to and this place made sure that my internal plumbing was in check. Customer service was friendly.

This is a smaller CVS than other drugstores nearby but the employees here are so nice and helpful. However, I came to purchase macadamia nuts and I found that there were 2 bottles on the shelf. So I purchased one and on my way out, I opened it and ate it… and… it tasted weird. I looked at the bottle and saw that the expiration date was ¹¹⁄₂₀₁₄!!! And I purchased this ⁵⁄₂₀₁₅. So, I was relieved that I at least found this out in the parking lot so I turned around, went back into the store and told the employee and she told me to grab another one.
So I went and grabbed the other bottle of macadamia nuts on the shelf and as I’m walking out of the store, I opened it, and the seal was broken.
Argh… I was frustrated.
Check the expiration dates before you purchase things from this place!

The staff are nice and courteous but please turn on the self service check outs it would save us time.

Staff is nice and courteous. However, I’ve been to many CVS pharmacies throughout Los Angeles and they are the slowest, by far! I’ve sat and waited for at least twice as long as they’ve said they would take every.single.time…

Don’t go to this CVS. Their self service check out will steal your money and they won’t do anything about it.

I like this CVS. It’s clean and organized. although usually under-​staffed, the staff I’ve interacted with are great. Their Pharmacy team is incredibly friendly and fast as well. They don’t have any chilled wine but they have a lot of beer. They also have a great selection in their liquor aisle.
They added self-​checkout stations, though they are hidden in the corner behind the liquor by the «main entrance» — I always enter by the counter on la brea, not 3^rd.
There is parking, which is incredible. Park upstairs on the roof if the lot is too full!

This pharmacy is almost comical. I went in to make sure they had medicines before the doctor called them In and both the pharmacist and pharm assistant are lost in space.
They didn’t have most of the medications I needed and they didn’t even recommend alternatives after I asked. I ended up going to Walgreens down the street and they had everything.
Do yourself a favor and find a good local pharmacy over these horrible big chain pharmacies. If you can’t don’t go to this one because it’s terrible.

I typically find what I need and don’t have to wait in line very long, either at the pharmacy or a regular register.
One of the pharm techs is a space cadet of epic proportions. It’s actually sort of entertaining until you remember that she’s handling your medications.
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Update — pharmacy staff appears to be different folks now. Got barked at one too many times during a weekend in which Jill, the pharmacy manager (who happens to have a faux Hollywood star perched in prominent view!?) was clearly overwhelmed.
In a nutshell — on a Friday AM, my doctor called in two prescriptions. Friday PM, one was ready but another was out of stock. Jill didn’t suggest any next steps, so I asked if I could get it filled at another CVS, to which she replied «well, I’d have to call other stores.» I said that I could wait and would be happy to call in the morning; she said that she’d call me instead.
After that didn’t happen, I gave them a buzz and after being put on hold for 20 minutes, was greeted with «I have seven people in front of me, what do you need?» I bit my tongue (I need this prescription, after all) and asked if I could pick up at another store as discussed. She said that she’d called at least one other store, and did so in a way that I had to stop myself from suggesting she go lie down because clearly she must have been just EXHAUSTED from. y’know… doing her job. She then went into an odd level of detail about how they had that prescription on the shelf at one point, but then it got filled, etc. Well, good for that person I suppose (?)
The kicker was when I told her that I was happy to drive within a 50 mile radius of Los Angeles if I was pointed in the direction of a store that had it. She said she had no way to look up CVS pharmacies and I (in total seriousness) said that I found CVS’s own website helpful in that regard. I offered that I worked in El Segundo, if that was of any help in providing a starting point. One of the gems that followed was when she snapped «is El Segundo even a city? It’s not coming up on my computer.»
Honey.
Come on.
Long story short? I transferred the prescription to a non-​CVS pharmacy and they filled it that day.

This is a pretty standard CVS. The aisles are clean and orderly. Staff is friendly.
There is ample parking on the south side of the building on La Brea.
It is conveniently located across the street from Ralphs.

Worst customer service out of all drug store in LA.
Went in store to get Prevacid and waiting at front counter in a long line with only 1 cashier and then went I got to the front was told sorry you will have to have this rung up at the Pharmacy. No where on their aisles does it state this.
Ok went to the Pharmacy and was told this register is closed wait at next register. Went their to wait for 20 minutes why the Pharmacist took phone calls and processed orders. Simply walked out.
Went right down the street to Rite Aid. Walked in pickup the Prevacid and walked to FRONT COUNTER and paid…:)
Let’s get it together CVS. Terrible, terrible, terrible customer service.

This store never seems to clean up the outside of the place. The flower beds are filled with garbage everyday and the homeless people live on the sidewalk with their garbage spread all over.
I’m updating since they seem to have gotten rid of most of the garbage and the homeless people!