Cvs Minute Clinic

The minute clinic here is awful. I was seen both times by Nurse Practitioner, Elizabeth Lalane, who couldn’t care less about how terribly sick I was. She constantly downplayed and overlooked my symptoms, told me I didn’t have a fever (when the other nurse practitioner who saw me right before told me that I did), that is was «viral» and needed no medication. Went back a few days later because I was only getting worse and had developed an ear infection, and she prescribed a LOW dose of antibiotics though I was clearly needing more. THREE WEEKS LATER, I am STILL sick and feeling awful. I am extremely unhappy with the level of care I received and the complete lack of concern for my health on Elizabeth’s part. I normally do not write Unilocal reviews, but felt that this deserved one. If you are feeling ill, steer clear of this minute clinic (or at least Elizabeth because you’re just a number to her). I also called the toll free number and expressed my concern about the care I received. Hopefully, she will start to care a little bit for patients, or get the boot soon.

Wow whqt a long line!
The lady in the parking lot almost ran me over with her shopping cart
I went in for my patch for stopping cigarettes and i was overwhelmed but the pharmacist was attentive
Theres no free bags anymore but theres also self check out ! Sweet!

Arrived during their lunch hour (which is listed on their website as a specific block of time, but turns out it’s flexible and they might leave you hanging whenever they want), and when I told them I had to go back to work, they assured me that they don’t close until 5:30pm. I arrived at 5:15 (yes, I know it was cutting it close, but I got there as soon as humanly possible), and they were already shut down — doors shut, «Closed» signs on the doors, and the lights in that part of CVS off. I asked the girl at the pharmacy if there was any way at all to see someone for a quick strep throat test and she told me everyone had already left for the day. Never mind the fact that I could hear staff members in the rooms next to us.
At this point it’s still only 5:20, and I decided to say something to the CVS manager about it. I asked on the guys at the register if I could speak to the person in charge, and he insisted that I tell him what the problem was first. I mentioned that the hours of the clinic listed on the website said it didn’t close until 5:30, and he literally shrugged and said, «Sorry bro — try some Advil maybe?» And then he gave me some run-​around about how they operate out of the store, but they’re not responsible for them, or something like that. Pretty incoherent. But he was busy going on his break, so he couldn’t be bothered.
Bottom line: Go to a real clinic or urgent care. Or any other CVS. Or any friend who is a doctor or nurse. Don’t go here.

My first review ever, and it’s to warn everyone about this place. Machine said it was a 30 minute wait (no problem) two hours later the nurse comes out and says that she’s unable to see me now because she has to go to lunch. During the entire time I was here she called in one person, her excuse she had things to do in her office for over an hour. Never again will I come here. Avoid this place at all costs.

I go every year to this location for my flu shot just convenient and walking distance from my office. The nurse that was there this time had the most angriest look on her face not a smile and kind of rude. Told me that she had someone before me but that she goes to lunch at 2:00 and I would probably not make it. I left because I do not want someone that was obviously having a real bad day giving me a shot. Will not go back to that location if she is there.

Nice people, but be sure you write down EVERYTHING about the billing and get it signed. I got bills for things I was told I would not be billed for and was pestered to death by their outside lab for strep test, even though they said it would all be covered by my insurance. What was supposed to be a simple, one-​fee minus a deductible turned into a several hundred dollar unexpected ordeal. Never again. Not in a minute.
One other joke about this place. I decided today to pay yet another of their bills via their online payment portal and get this: After you put in your account number, it takes you to a page where they expect you to enter all of your credit card information WITHOUT showing you how much you’re paying. Presumably they save the surprise for after clicking «next.» They can forget about it. This bill is going directly to the shredder.

If you don’t have health insurance or you need to see someone right away, Minute Clinics are a great option for urgent care.
At this location, I had a wait of 30 – 45 minutes, and I came during a weekday morning. I’m not sure what the typical wait is, but be prepared to not have an in-​and-​out experience.
The price is decent for out of pocket healthcare. (Check online for current pricing.) You get seen by a Nurse Practitioner who can diagnose you on the spot and provide a treatment right away. When I went to this location, I was a bit annoyed that the NP sent my prescription electronically to CVS pharmacy even though I had told her to send it to another pharmacy. This caused a delay when I went to my pharmacy, but it still worked out okay in the end.

Last time on a Minute Clinic! Waited 2 hs for a simple 10 minute check up! Horrible experience. AVOID.

I was running errands in the neighborhood, so I thought I would pop in for a quick cholesterol screening. My timing was brilliant — it seemed like everyone had decided to come in that day for a flu shot or various other needs. Nonetheless, Nurse Gina was diplomatic and helpful with everyone.
Although my needs were very simple and there were many people waiting for their turn to see her, she gave me her full attention during my time slot. I did not feel like she rushed me or cut any corners in observing her protocol; she seemed to treat every clinic visitor with that same courtesy and professionalism, which helped calm everyone in the waiting area as well.
Huge applause and thanks to Nurse Gina and this great little clinic. I will definitely return here for simple wellness visits.

Quick place to check your vitals, cholesterol, blood sugar and pressure, most insurance is covered, and the wait is short compared to a busy doctor’s office. CVS get it!

Took my Mom last week to this place. In the past the same nurse practitioner was very nice. This time it’s not the same person. There were 3 patients ahead of us. I expected that it would probably take us about half an hour to see the nurse practitioner. We’re called about 15 minutes later.
When we walked in, the first thing she said was weather or not it’s only for a flu shot and she continued saying that she had not taken her lunch. I was shocked. So unprofessional. She only asked 2 questions when I was there. One of them was whether my Mom was a left or right handed and another was whether or not she had any reaction to flu shots in the past.
We were in and out in no more than 5 minutes. After I explained to my Mom that the nurse practitioner had not had lunch (my Mom has a hearing problem) and said what she did to us, she’s concerned that about the shot she got.
So unprofessional. She could have put out a sign for lunch by the door. What’s stopping her??? I will not return to this location next year if I see her.
I already gave her a really bad review when they sent me an email. I didn’t even get her name. She’s rushing us like a mad and hungry woman.

A WONDERFUL resource if your regular doctor isn’t available to see you for a simple issue. I’m not positive if they can submit lab tests etc. like full urgent care centers, and there was no table inside to lay down if necessary, but they can do shots and prescribe medications.
I had a severe pain in my ear which I suspected was an infection, but every regular physician and specialist I called in my network was out the entire week for Independence Day. So I looked for an urgent care center and found Minute Clinic inside this CVS on Westwood.
They open at 10 but I got there around 10:30AM and the clinician wasn’t there yet because they sent her to the wrong store apparently. There were 4 people ahead of me. I saw the nurse about 11:30. She spent a long time with me because she had to flush my ear, so I felt bad for other people waiting, but I’m glad she didn’t just rush me out the door. She was able to prescribe medication which I picked up at the same store. The visit cost $ 90 plus meds, and altogether I spent about 2 hours there, which in my experience is just a little longer than the average doctor visit. I’ll definitely continue to use Minute Clinic.
Parking at CVS is free.

I was here yesterday to have my flu shot and I would have given this place 5 stars and here’s why I didn’t:
I got here at 4PM and didn’t leave until 6PM. I had to wait until 5:45PM to get my flu shot. Everyone else who was in front of me was there for some other reason.
I am not a patient person and I was getting agitated that the clinic would close at 5:30 and I would not be seen.
Nurse Practitioner Esther Robinson was extremely helpful and courteous and kept apologizing to me for keeping me waiting. I felt bad that I was seeing her past her scheduled time but she said it was OK because she would be there at least until 7PM to clean up and perform administrative work. She even encouraged me to have any other immunizations if I needed them or to address any other concerns as long as I was there.
Fortunately, I only needed the flu shot (at least for now). The Minute Clinic should be changed to «Takes Forever» Clinic. I know I am being facetious here but still, why it has that name, I will never know.
If you come here, and yes, even though I griped about being kept waiting, make sure Esther is the one who is working that day since she told me she never knows from one day to the next which minute clinic she will be at. At least call CVS to find out which clinic she WILL be at so you can get personalized service from her. She’s great.
I let her know that if I do need to return, I will definitely call to make sure she’s there. Why would I want anyone else?