CVS

The store is quite large and well stocked. The parking lot across the street offers free parking with validation. My review relates to the pharmacy. I brought in a prescription that cvs needed to contact my doctor regarding. They do this by faxing the doctor. There is no follow up. So if you need medication badly and a fax disappears into the abyss you will have to be the bridge making things happen between them and your doctor — asking them to fax again — checking that the fax was received — checking that CVS was given the info they needed. This will all fall on your shoulders when things go wrong. Because if CVS gets no response after the fax is sent to the doctor, they just continue to wait and thus nothing is done. This seems wrong when you are dealing with people’s health. There should be some sort of confirmation process along the way. They are very busy at this store — more so than others, which is an issue as well.

Had to come here for a quick stop before going to the airport. I couldn’t find some items and the worker by the door was very quick to help me find what I needed and the cashier was very nice.

I went there to pick up some pictures today and the parking arrangement is horrible, drove around until I found the parking across the street. I was in line for 15 minutes waiting on pictures that were printed, the store was very disorganized, and when I try to get my parking validated the girl couldn’ Find a stamp. Unless you live or work close by and can walk to the store, I would avoid driving to it.

i shop here often even though it’s a fairly small store it’s ok most of the time. Reggie is always willing to substitute items and always so eager to help!
I really like this manager he goes out of his way to help out customers he’d walk you where item is!
He is in fact a nice to the associates as well! Very nice people work here! I’m glad we have a CVS close by!

There’s a lot of drug stores a person will go to in their life. You’ll go to CVS, Walgreens, Rite-​Aid, and it’s all pretty similar. This CVS is special to me. I was excited when it open and have pleasantly pleased as how nicely it’s fit it to this corner of DTLA. They got plenty of registers and they are fast. The snack selection is pretty standard, but it’s not at quite at the level of a full size CVS. It will get the job done, but they don’t have kettle chips. The cash register people are really friendly and I’ve met the manager a few times and he seems like a good guy too. There is free parking across the street as well, pretty sure they are open till 10 everyday.

This CVS is so incredibly convenient. To the people complaining about the scary patrons, check out the Rite Aid two blocks away on 5^th. A trip there always turns into an adventure in Hell where you see stuff that scars your retinas. I agree, they close too early but I understand why. But the service is great. I especially like Sequioia because she’s always super friendly. The cashiers there put up with crazy all day long and when i’ve seen them handle crazy well. Props for that. I also like the fact that I can take my dogs in there so that I can walk them and run errands at the same time. Once Walgreens takes over Rite Aid, this might be the only drug store in the are that also sells alcohol. Hopefully they will extend their hours then. In the meantime, i’m thankful for what i got.

The people here are just doing their jobs, but there is indeed a special place in hell for the person who runs the corporation that is CVS.

Look busy on your way in and out if you don’t wanna be asked for money by bums

Yay! Downtown finally has a CVS! And it doesn’t have computer cashiers like the CVS near USC! It’s big and clean and well-​stocked. The employees are competent and friendly. The line was long but it moved pretty fast. I found what I needed and my coupons didn’t complicate matters. The only downside: no bathroom. However, this is downtown LA. I get it. If they had bathrooms, it would be like a ninth circle of Hell.

I live across the street and have shopped here regularly, however last night was beyond alarming. A homeless man allowed one of his two dogs to poop right in front of the doorway of the CVS. I asked him if he was going to clean it up. He got hostile, yelling at me to mind my own business. I yelled right back that it was my business because I live across the street and we are dealing with this nonsense all the time.
I then walked into the store. The man followed me in and got hostile and threatening, continuing to yell at me. He also brought the two dogs in with him. The dogs were leashed to each other, but not on a proper leash held by the owner. They were free to roam the store.
When I asked security to get this man out of the store because I was feeling threatened, they did nothing. Two security guards stood and did nothing.
I picked up the batteries I needed, went to the cash register and realized every store employee was watching this, and did nothing.
When I asked one of the security guards why he allowed these dogs in the store, he said they allow all dogs in the store — not just service dogs. This is a CVS store that also sells prepared foods such as sandwiches and salads in open refrigerator displays.
I placed a call with CVS customer relations. I explained to the woman who took my call that there is a significant issue with homeless people in the neighborhood, so everyone in the store knows exactly what they are dealing with. I also questioned allowing all dogs in the store because it’s probable that these dogs owned by a homeless person have not had vaccinations, including rabies. This is a dangerous policy to have in a neighborhood next to skid row. The district manager is being contacted to call me. I’ll follow up on this review. Until then, I’m not stepping foot in this store.

I’ve been downtown filmimg all week and I’ve gone there to pick up a few things becuase I shop at CVS all of the time, (usually a different one) and I wanted to use my extra care bucks before they expired. After the rude service and being overcharged nearly $ 35.00 today, I will be returning all of my unused items for a ful refund.
All week, I have had to put up with the cashiers that are by far the smartest people, and the security guards following me around as if I was going to steal something. But today Nicole was over the top rude and acted as if she was doing me a favor by cashing me out when she is a cashier. This was a digusting display of behavior by someone in customer service. I always tell my emplyees; if you don’t want to work – go home. Someone should have told her the same thing, because she is not doing anyone any favors but gracing us with her presence.
I really wish this store had self-​check out. That way CVS customers wouldn’t have to put up with the attitudes and the stupidity of the staff. There are a few cashiers’ who are seriously lacking in common sense, social skills and don’t seem to be able to read well. It is sad for them but I won’ t be back.

This is a HUGE CVS, somewhat like a maze and since I could not find it in a previous
review, I will assume it has recently opened at the corner of 7^th and Spring,
I write only to commend BRENDA, a cashier, who showed up after being
summoned by some other cashier who spent way too much time talking with
a customer, while any number of us were waiting in line. FINALLY, I YELLED
«Can you get another cashier» and Brenda appeared|! Well, I had misread the
price on the item-​, which she readily admitted was misleading, as it was
right beneath the item I had chosen, which was NOT ON SALE! But Brenda,
being smart and an excellent employee, immediately said, «I will refund
your money and charge you the price that IS listed on the sale item.!! I
fell all over her, as she was not only courteous and smart, she had gone
and checked to make sure the item had been mislabeled AND she readily
and immediately reappeared to assure me that I would be credited!
NOW THAT IS GREAT GREAT CUSTOMER SERVICE. It’s lucky I did not
choose the cashier who spent so much time in talk: he would have
incurred my wrath and my anger at the fact that he did not seem to understand
that people waiting in line, are not there for the benefit of wasting time
standing in line! So thank you Brenda, for excellent service and for
getting me out of a potential melt down!

If you like chillin with the homeless come through we got plenty here!
Walk in and catch a man yelling to the top of his lungs saying, aaarraahaha hhhahaha rah rah rah rah rah rah !!
Over and over again !
Hood CVS!

I love the convenience of this store, but I am incredibly frustrated with problems with the store’s security. On multiple occasions, the security guard who works the front door (that I have to pass every single time I go in or out) has harassed me… not because I am doing something shady or trying to steal, but because he thinks I’m attractive. On two separate occasions he has actually followed me out of the store all the way to the crosswalk on the corner. Tonight, as he followed me out of the store, I told him, «Look, you did this to me last time. I am not interested.» I then repeated the phrase, «I am not interested» more than 5x! His response to this was, «Well, what is your type, then?» Seriously???
I’m just trying to shop and get my prescriptions. I should be able to do that in peace.

It always takes forever to do anything at the pharmacy. Even just dropping a prescription off takes at least 10 minutes — if you’re lucky. Can’t I just drop it off and leave??? Why does it take so long just to make sure you have it.

Very happy there is a CVS near my loft! The staff is always friendly and helpful when I come here. There’s always deals and if you have a cvs card you get lots of coupons when you use it. Sign up for e-​mails and the deals come directly to you! Thank you, CVS, for having a store near me!

Why five stars?
Considerations that probably don’t matter to you: it’s so close!
Considerations that DO matter to you: clean, large selection, photo center, nice people, excellent drunchies
Considerations I’m torn about: they close early but that’s good because there’s less panhandling around but that’s bad because what if I need them late at night
I am thrilled to have them around!

Wow! Talk about above average customer service! I was very pleasantly greeted as I walked in the door with a smiling face. This already puts this particular CVS above most.
I was there in need of some pass port photos and I was quickly whisked over to the photo zone for some shots. Marla (aka the Super Star) was very friendly and professional. She made sure I liked my shots and not only got them done quick but helped another customer with some locked away head phones while my photos printed!
She then went to open a register to check me out. When another customer swooped ahead of me she apologized to me!
I had a great chat with a nice assistant manager about the changes to down town LA while I waited (this is when I was clued into the nick name super star).
After just a quick bit Marla got me checked out fast and made sure to inform me that if there were any issues with the photos to come back and let here know.
All I can say is I hope some managers read this. This girl needs a pay raise. That was far from a minimum wage experience. And when she does leave CVS, because she is clearly set to do better things, be happy you had her as an employee for a while.

Newest neighborhood addition to the historic core of DTLA. Pretty large selection and laid out in a nice, open layout. Front right alcove is dedicated I make up, which is nice. Good office snack and late night munchies selection too! Security at the door to keep it safe even into the later hours of the evening.
Bonus: open until 10pm for all your bar-​hopping and post-​work needs!

I’m a huge fan of CVS and I was really excited to be getting one so close to home.
This CVS is well-​sized, very clean (probably because it’s new), and well-​organized. It’s smaller than the one on Sunset but it’s a huge improvement compared to the one on Los Angeles St.
The only bummer about this CVS is that they don’t have self-​check out… but I can understand why they don’t. Also, they aren’t 24/​7, which is disappointing.
Overall, I’m happy they are close by so I don’t have to drive to the one on Sunset unless I really have to.