Computech Support Services

Reliable, honest and considerate. If you don’t want to be rushed along by a Genius Bar tech trying to make quota, these guys will do you right.

Dakota was so helpful. He explained my computer problem clearly and did not treat me like I should know this stuff. The problem was part of a recall with Apple. So, I got my laptop fixed for FREE. The entire experience could not have gone more smoothly. Low key spot, attentive costumer service and great workmanship.

Excellent and dependable service! Love Dakota and Norm. They explain the problem with your computer and the ‘fixes’ in simple English. They are fair. Love having them in the neighborhood.
Water bottle opened in my briefcase!!! Waterlogged everything. Even my MacBook Pro. Drove straight to Computech and when Dakota saw me with a towel wrapped laptop he whisked it away and truly saved the laptop! It was amazing. Nice people doing great work.

Mercury has been in retrograde, as my MacBook Pro of 4 years has suddenly nose-​dived with graphics card issues, RAM insufficiencies and battery malfunction. I’ve taken my beloved technological lifeline to Computech for repair service, and they have been courteous and helpful every step of the way.
Small parking lot, conveniently on the corner of National and Motor, and they even have a drop off to recycle old used phones!

My laptop battery was busted and still under warranty. I went with Computech because they provided me more flexibility with my appointment and repair time than apple. I was very pleased. Very knowledgeable and fast. Highly recommend.

Highly professional and honorable. When my hard disk died in March, they were able to clone everything on to a new drive. Unfortunately, the new disk crashed. I do not fault them for that. They replaced the disk, cloned it and did not charge me. They were apologetic about mishap.

Fist, let me say that they could not fix my eight year old imac. The logic board was shot, so that’s that. So sad.
BUT, I want to say that these guys were great, they were actually encouraging me to spend LESS money than I was willing to, to investigate the problem. Ethical, fair, honest, fast, I can’t say enough. they took out the hard drive for me, the whole thing costs me 45.00 bucks. When I get my new mac, they’ll upload the old info for 90.00.

Most excellent service! I was dreading going to the genius bar at the mac store and went here instead. I most definitely recommend this place. Nice, informed, fast, and polite. I am not an IT person at all, and this young man was very patient with me.
Thank you!

OUTSTANDING CUSTOMER SERVICE FROM START TO FINISH!
have had the luxury of dealing w/​Norm and Ari on more than one occasion.
First class service, expertise, knowledge and competence. Could not be more helpful, friendly and efficient.
I highly recommend this company for any of your computer needs. No wonder Apple uses them for their most complex cases!
Huge thumbs up and thanks!

I’ve got some bad juju going on with my laptops but the MULTIPLE times I’ve gone in to the shop, this team had been very pleasant, inquisitive about the computer problems and EXTREMELY honest about pricing. Went in for the first time when the old MacBook Pro’s hard drive failed without any backup; they replaced it AND saved all of my data. Unfortunately, I failed to back up before the HD crashed again 2 weeks later! Computech remained calm, replaced the HD at no charge (still covered under an included warranty) and since they had my old data from 2 weeks prior still stored in their system, they replaced my info and i didn’t lose everything, only 2 weeks. HD crashed again not long after, so they replaced w/​o charge (still warranty & I’d learned to back up). Logic board finally died or killed everything in that laptop. All along, Computech gang stay focused on helping get back up & running while trying to find the root of the problem. But they never complained or tried to gouge me for my many visits.
This saga of bad electronic juju continues, and I have to see the guys again about my new laptop tomorrow. Also Unilocaling «exorcist specializing in computer-​hating spirits.»
5 stars for Computech customer service and 4.5 stars for not figuring out why I kill laptops.

I have an iMac 27″ with a fusion drive that was under the Apple Care extended warranty. One day the fusion drive crashes and some how the SSD and spinning drive un-​fuses during reinstallation of the iOS. I look online high and low to a solution but no luck. I call Apple tech support but they’re not much help either after trying several things.
So I take my iMac 27″ to these guys on a Saturday. The guy says «we might need to charge you $ 75» if it’s not a hardware issue. Then I tell the guy, I have Apple Care and he says they only get paid if they send back broken hardware to Apple. I was kind of surprised at their attitude and policy.
So I decide to take my iMac to a real Apple store (Century City) and they fix it in 30 minutes through HD Utility.* The lady at the Apple store said Computech should have honored the Apple Care and not told me they were going to charge me out of pocket.
*It’s somewhat of an obscure fix and too bad Apple’s KB doesn’t cover this issue.

I’ve never gone wrong at this Apple certified computer repair center.
They take detailed info and within 3 business days will tell you what the problem is and give you a quote. You do have to pay them a diagnostic fee regardless of whether you choose to get the repair or not but it is applied towards the final bill and not charged until you pick up your computer.
They do good work.
PS:
word to the wise: always back up your computer. It costs many many hundreds to retrieve lost data from a broken hard drive. I was lucky that my issue was fixable but they told me horror stories of people not doing it.

Based on great customer service, I haven’t taken advantage of their full range of products/​services.
I went in looking for a tool they don’t sell, and the gentleman was kind enough to offer one of theirs — free of charge.
I definitely recommend checking them out.

These guys are terrific, fast and understand the needs of their customer. I came in, needed an upgrade to my computer and they took care of it within a few hours. If that wasn’t enough, they cleaned my laptop. It was a bit of a mess and would have at least wiped it down but didn’t have time, It’s a small thing but to me it shows they care. Oh yea, they were recommended by the Genius’ at the Apple Store in Century City.

Their service is awesome!!! thumbs up for your excelent service guys. They will update you time to time and will clean your laptop like new. Cleaning up is not included to the service but they still did it. :)

Great company and great service. The guy that helped me (can’t remember his name but I know it started with a W lol) was super informative and answered all my questions in detail. Brought my 5 month old Macbook Pro with Retina in because I spilled a glass of water on the keyboard. Yes, a whole glass. Oh, the horror!
After going to the Apple store and getting a quote of $ 800+ to get it fixed, I came here in hopes I could get it fixed without having to pay ¹⁄₃ of what the laptop cost me. They charge a $ 90 ($ 81 for me because I mentioned a Unilocal discount) diagnostic fee just to look at it but they will put that towards any labor they charge if you do end up having them fix it.
Took it in on a Monday and received a call that same Friday that he cleaned it out but the logic board and some other doodads in there showed signs of corrosion. He told me other than buying a new laptop, my only option was to pay them $ 990 so they could send it to Apple Depot and have them fix it.
Took off a star because it wasn’t until I asked that they told me Apple Depot is the same place the Apple store would have sent my Mac to get fixed. Computech would have charged me almost $ 200 more because they charge a fee to send it to Apple Depot, whereas the Apple store sends it in for free. I just ended up taking the laptop to the Apple store myself. I’m out an extra $ 90, but hey, I took the risk.

I destroyed my laptop in a water damage disaster and rushed it in to Computech in a hope-​against-​hope that ten years worth of photos and documents I had not backed up (ugh) were recoverable.
Computech was so great to deal with, and I felt better as soon as I walked in. I could tell immediately that they clearly understood my problem, and they gave me an initial time estimate and price quote that was reasonable and made sense. They recommended options for getting my files from the dead computer to minimize cost and labor, and their prices were lower than the other places I’d called.
Computech followed up as soon as my computer was finished. They had saved my data (yay!) and the final price was even less than their initial price estimate.
Computech was a life saver for me, and I would recommend them to anyone. Thanks so much for your help, and for saving me from the sadness of losing my files! Next time I will keep a backup! :D

This place is Aces. They’re total pros, they never fail to exceed expectation and their prices are so much more reasonable than the Apple Store.
I’ll never go anywhere else for my random Mac problems (because, and you know I’m right, with a PC you’d just replace it with another $ 399 amalgam of under-​performing plastic and microchips… but a Mac… OH, a Mac… no, you take care of that baby and you’ll have it for 8 – 10 years).

How did I not know about these guys? Thanks to Unilocal,I did. I generally can fixit on my own, or get the parts somewhere online — but in this case, I needed some intervention. Praise be the Ultimate CPU or whoever is responsible.
Got assurance over the phone for what I was looking for (after trying a few better known competitors). These guys have been around about 8 years. Reasonably priced, helpful, and laidback. That’s what I look for! Inside their shop is the tip of the iceberg as you can peer through the see how much STUFF they have in the back. Up front in the modest customer area, I felt comforted seeing some products by OWC. (I know. I can be a bit of a nerd).
Just off the 10, the modest strip mall by National/​Motor is easily accessible. And there’s a nice breakfast/​lunch place, C + M, next store, too.

Had an Apple iMac, which had a screen that was no longer working. I brought it on over, and the guy at the counter simply advised me to buy another computer. He didn’t even bother taking a real look at the problem.
I ended up fixing the iMac on my own, via
. It was just a screen inverter board that needed to be replaced. That and the parts cost me only about $ 25… Certainly beats having to write off an entire computer and spend $ 2000+ to replace it.
Next time, I’ll go to the Apple store.