CleanCierge.com

Sloppy
If you use this service, keep itemized list or you could get overcharged
Rude customer service

First two times I used CC ok.
The third time a bummer.
All they had to do is clean 2 pairs of inexpensive colorless plastic shower curtains.
Not exactly a most delicate chore.
But when I got them back, it was a total letdown. They looked exactly the same as when I sent them out. Same smudges and discolorations from frequent use as I had before.
Oh yes, there was one difference, one of the curtains had a series of prominent red stains that looked bloody like — blood.
I was so POed I didn’t even call them back to redo it and then have to wait another 5 days or more. Instead I did what I should have done in the first place, got myself a sponge with a scouring pad on the other side, a can of Ajax and water, applied a little elbow grease and 14, 15 minutes later — presto changeo — voila, clean curtains that included removal of the CC blood smears too.
Despite the fact that CC has mostly positive reviews here on Unilocal for their services, they still have a number very critical comments too. Indicating that using their services is a potentially risky thing to do. Since their quality control certainly for me, was not qualified — at all.
I’ve found that Unilocal is an excellent resource to use to get an accurate over view of company’s dependability and competence. Especially if I see a 5 star rating for any vender that indicates a 99 to 100% client satisfaction for any company’s services.
Whenever I spot that benchmark for a provider I always use it as a criteria for choosing a vender, then I’ve always come out on top. Unfortunately it hadn’t occurred to me to check out CC on Unilocal first. Wished to hell I had. But it’s not too late for you. And to do that every time your looking to try a new service. If it’s 5 star rating on Unilocal,with at least a dozen or more positive reviews, chances are it’ll be a winner for you too. It’s not a guarantee, but in my experience the closest you’ll find.
Good luck to all and I hope all of you use it.

Easy to use and super convenient! They have lockers in my building and after a few days, I receive my shirts back!

**AVOID AT ALL COSTS. CEO THREATENED ME!!**
I finally managed to contact the customer support line and spoke to Carmen. Carmen was very sincere and helpful but the CEO wanted to speak to me directly. The CEO was telling me I was wrong and that the buttons WERE NOT broken and that I shouldn’t have posted my Unilocal review. I told him to refer to the photos and look at the shirts directly, you can clearly see the crack buttons and issues **EACH PHOTO IS OF A DIFFERENT BUTTON**. The CEO then says, in his EXACT WORDS, «I CAN’T HELP YOU IF YOU KEEP THAT REVIEW». With no other option since he had my shirts, I was stiff-​armed to agree. 30 mins later, I called Carmen back and ask if I could have my shirts returned immediately instead.
I have already reached out to the BBB, Angie’s List, and will reach out to other outlets. BE CAREFUL OF FAKE REVIEWS! THEY ARE GIVING OUT CREDITS ($ 5.00) FOR Unilocal REVIEWS!

«In response to Jason H. on 8÷1÷2015»
I do want to clarify that CleanCierge is NOT a ²⁴⁄₇ dry cleaner BUT I admit I did think that it was ²⁴⁄₇ because on their flyers, it says «Your ²⁴⁄₇ Eco-​Smart dry cleaner» and «Convenient ²⁴⁄₇ dry cleaning footsteps from your door». I thought maybe the staff lived in the building and they also charge a minimum fee of $ 14.95 per order (the equivalent of maybe 3 regular pieces of clothes) so I thought this would pay for it but to be honest, they can do their business however they want as long as it’s a profitable and viable one for them. Maybe this was silly, but I just didn’t really think too much about the details but yes, these lockers are available to you ²⁴⁄₇. In the end and like I mentioned in my previous review, I never had any complaints about the quality of their services, and I will continue using them because they’re convenient and have done a great job so far.
I did mention the whole process takes a few days and that you should be able to pay extra for express dry cleaning so whether people misunderstand their advertisement should be none of your business.
As for the online discounts and codes, I am taking some time to share feedback so they can improve their services (because yes I care and would love to help them do better) so if some don’t work, I’ll let them and fellow Unilocalers know here on Unilocal so everyone can be aware there might be issues while entering codes and trying to submit the order. If CleanCierge is on Unilocal,it might mean that they might keep track of their reviews to see what comes up. If I REALLY want one code to work, yes, I’ll call them or they can reach out to me too and work it out after reading my review, but if I can try out other codes, or if I just don’t have time to call them, and am willing to pay full price, then I’ll do that too.
I just thought this comment was uncalled for but again, I DO think CleanCierge is convenient and their services have been very satisfying so far so I will continue using them and I would highly recommend them. They are losing two stars because some codes won’t work online (so they might want to look into that) and the minimum fee is $ 14.95 so you’d have to submit about 3 pieces of clothes (while I personally only submit 1 or 2 at a time).

I love Clean Cierge! Fast efficient and everything comes back looking great!
I live downtown, so it’s super convenient with the drop off and pick ups. Check for promo codes on your first use.

Billing issues from day one. Took them several days to correct error and still wouldn’t take responsibility for their error. When I would get my clothing back at times it seemed like nothing was done other then a a crummy pressing job. It’s a great idea but I feel it being somewhat anonymous takes away from their level of personable customer service. I opted
To use a local cleaner across the street and it’s less expensive and more reliable. The promo codes /​coupons never would work for this place either. It’s been a year since I’ve used this service and they sent me a email today asking me to submit a Unilocal review.

Very convenient having this at the bottom of our building! Prices are a little high but worth the convenience.

In response to @ Bess S. On 7÷30÷15.
I been using CleanCierge 5 years now. The fact that you think any business can afford to pay a driver to come to your home and pickup 1 piece of clothing, then have it back in 24 hours for a $ 5 charge is ridiculous logic! FYI… The standard service is NOT 24 hours and they do not promote that. It’s 2 – 3 days, depending on drop off time. The 24hr service is a rush service at a higher cost, as it should be. Furthermore, if a discount code does not work online… Why not just pickup the phone and call them to work it out. The customer service number is right there online. I do hate when people give poor reviews and blame the business for their own ignorance & lack of paying attention. «FAIL»
I love not ever having to leave my home. The lockers in my building are next to my garage. On my way out, I drop my clothes off. On my way in, a couple days later, I pick them up. No more rushing from work to drop off or pickup that suit I need for an important event.

Our apartment has clean cierge for dry cleaning. It is such a convenient process. You drop dry cleaning in a locker and they deliver it back into locker. Notify you the price, when it was picked up and delivered back. The price has been no more than $ 15. Best prices I have ever seen. The quality is excellent also.

My building has cleancierge lockers, making it really convenient to drop off dry cleaning, and I recently dropped off a number of things I wanted to have cleaned before leaving town. I had received confirmation it was picked up and processed, but I did not know when it would be returned. After 5 days, I was starting to get worried and contacted customer service. I don’t know when it would have normally arrived, but they were able to get all of my items to me the next day.

Love the convenience and manageability of CleanCierge! With the lockers in the downstairs of our building, the quick turnaround, and all without having to travel or deal with anyone, it feels like magic. All of our dry cleaning has been handled wonderfully!

I don’t know what I would do without CleanCierge. I hate to have to run out to the cleaners and all I have to do is step off my elevator. Thank you for bringing this service to our HOA, it is really a life saver!

I live in a high rise and they are very convenient. It makes life a lot easier.

I’ve been using CleanCierge for a number of years and have nothing but praise for them.
The prices are fair and the service is top notch. I know that when I leave my items in the locker that they will come back looking beautiful.
I’d recommend CleanCierge to anyone I know.

The adage «fool me once, shame on you; fool me twice, shame on me» comes to mind when I think of my experience with this vendor.
I decided to give them a try a few years back when their lockers were placed conveniently inside my building complex. The quality was average at best (nothing was damaged).
Recently, I decided to (to save money and to give them another change hoping that things may have improved) give them another try due to the promo they were holding in my building.
Dropped of clothes — Saturday afternoon
Clothes returned — Thursday afternoon
The horror started when I started going through my silk blouses and noticed that they were all wrinkled and came back with little snags! Some of my blouses were worn only once! One of my blouses came back with the inside lining so twisted, it took me 5 minutes to untangle the straps!!!
My skirts and one piece dresses came back with new crease marks over the OLD?!
I’m afraid to go through the rest of my items, but I don’t expect it to be any better, sadly.
I am so DISAPPOINTED.

As of recently this service has gotten terrible. I’ve been using them for almost 2 years because it’s convenient, but I am really disappointed with my most recent experiences.
The last few times I’ve gotten my clothes backs they’ve been coming back with black marks in weird places — definitely not my doing. And what’s worse is I’ve had strangers clothes mixed in with mine — 2 men’s shirt and black pants with shiny belt loops. I don’t know what’s going on, but if I’m getting other people’s clothes is someone else is getting mine and I just haven’t noticed them missing yet? Cleancierge, you’ve lost my trust.

Very convenient. Very professional.
Love how they itemize your clothes.

Honestly, I hate having to go to the dry cleaners. Thank GOD I found CleanCierge!
I simply drop off my clothes in the locker they provide in my building, they clean them, and I receive an email when they’re back in the locker. Super easy!
I have had winter coats, dresses, and pants cleaned. They also do a fantastic job on shoe repair. Everything is always perfect.
Granted I dry clean like once/​twice a month, I think the prices are fair for the work done.
Thank you CleanCierge!

RUINED my $ 550+ Hermes polo. I put it in the locker in my place and they just threw it in the washer and in a dryer. You can tell by the buttons theyre all chipped. It was 100% brand new. I didnt think that my shirt would get messed up like this. I’m also going to tell the management here. The manager was nice over the phone but obviously didnt want to foot the bill for a $ 550 shirt lol. They need to step it up. If you have regular clothes you just want washed go for it otherwise id stay away. OH BTW also had new stains on it which was another great surprise LOL