City National Bank

I can’t attest to anything to do with banking but coming from New York, i can’t help but go on and on about that the underground parking in the most meticulous garage i have ever seen. I do believe you could eat off of the floors. It is run like a well oiled machine, the walls are sparkling and the service is more than efficient.
It is quite pricey, i think you pay in 10 minute increments? My son works there so we were told to park under there and he would have the prepaid tickets, and there were 6 of them for the hour.
The interior of the lobbies, and space is spectacular.
I am glad that i was finally able to get here and see him, and where he works, over all downtown LA not nearly as bustling as just downright busy as NYC — a completely diff vibe.

Awful, aggressive banking people. I have a small business and they have called me weekly for the last several weeks even though I told them off more than once. When they call and leave a message they DO NOT identify that they are City National Bank. Just leave a name and number. When I finally called back to tell them I was reporting the harassing calls to the police, I asked WHO they were and was told City National Bank. It sounded like a bunch of people in a call center. The number was 310−673−2529 and showed up as «ANONYMOUS» on our phone readout.
TERRIBLE TERRIBLE PEOPLE !! Would NEVER consider doing business with a bank that solicits potential customers in such a way!!!

Fuck this bank. I lost my ID and they were no help in getting my CNB checks cashed. I had everything from the dmv paper license to my birth certificate, social and an actual picture of my license I lost. Rude service and dismissive.

I have been a client of City National Bank in Los Angeles for years and I’ve worked with numerous Vice Presidents in the past on separate occasions for loans. Typically, I’ve worked with such wonderful people and I’ve been very happy with my experience at this particular City National Bank. However, I have found that the quality of service has really declined in the past couple of months given the changes the bank has made with its staff. For instance, my most recent experience with Leah Duke, a newcomer to the bank, has been absolutely horrendous. A completely incompetent and, even worse, rude person that simply disregards customer service. I hope that not all of the staff is as terrible, but it’s looking like the bank is no longer as competent and exceptional as in its olden days.

Cool!

Great customer service right off the bat. Answers any questions I may have. Home equity, new accounts, changes, whatever I need. Within reason, of course.
I have an account here through work, it’s just a bit of a trek for me to get here. I’m glad they validate when I decide to drive or just walk on in when I feel like taking a walk.
Mary is who I knew when she was at Union Bank before UBOC. She’s the one that helped me the most when Rika came to sign us up at my workplace. After they moved to this location from the Library tower, new personnel have taken over but Mary is still there. Service is excellent and ATM machines outside are easy to use. I think it’s very inviting as it’s clean and professional inside.