City National Bank

could i ever talk to a real
person when i call
i went there 10 times only to fins it closed

Really poor building, closed on saturday… No ATM… Chaning to Chase on Monday ! Really not impress by the inexistent service

i bank at cnb BUT… i really don’t deserve to bank at cnb. first off, this is really a bank for you when you got a bazillion dollars. when i first opened an account at city nat (actually… at the olympic office… not this wilshire office), they smiled at me and said (not snottily… just realistically), «you know… we’re not like other banks. we’re not open on weekends. we close at 4… «well i think i opened my account with a $ 2 deposit, but they didn’t seem to mind. there is excellent customer service at any and every branch of cnb i’ve been too. same is true of their phone service. they have online banking which you can hook up with quickbooks (makes tax season so much easier…) i hate going to the bank, but i don’t mind going here. the service is always exceedingly friendly, earnest and pleasant. this particular branch (fairfax) has these electronic doors that lock you in the entryway to only let 1 person in at a time. but never seem to open right and you are left banging at the glass like a crazy person/​chimpanzee while muttering «wtf!» (or maybe that’s just me…) as they wildly point a remote at the door trying to click it open. liz, one of the telllers, is sweet as pie and funny as can be. i actually try to delay my wait on line so i’ll get her and when i am with her we talk about money, life, food and what’s up!!! the olympic branch staff is also really good — mimi is a hoot, chris ever efficient and eager to please. overall cnb seems to have a very different — and good — attitude toward its cients then the run of the mill chain banks. it is refreshing, welcome and appreciated!

I give City National five stars for being on the ball. I have a check card through CNB. This check card holds the logo of one of the major players in the cc industry. Recently it was discovered where someone several states over had had a party at a WalMart on me. The cc company and CNB took immediate action to protect my account against fraudulent charges. While still in shock that this happened, I praise CNB for handling the matter so efficiently.